Le client n'a pas laissé de commentaire.Yelena R.
U-Haul Storage of Renton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They run your cards when they are not suppose to, threatens customers with collections and sending the police after customers. This is all before you even return the truck. then when you do return the truck have receipts paid in full they continue to run your card for weeks after.SHANNON E.
Easy pick up and returnStephen M.
Le client n'a pas laissé de commentaire.JENNIFER B.
Le client n'a pas laissé de commentaire.ZELALEM M.
Le client n'a pas laissé de commentaire.Alan B.
Le client n'a pas laissé de commentaire.ZACHARY A.
Stood in line for an hour to complete the rental due to staffing. Hourly movers standing around waiting on me to get back to load the truck. The truck had an 1/8th of a tank of gas, so I had to put more miles on the truck just to go put gas in it.The contract said bring it back with a 1/4 tank. I asked for an adjustment on return time to compensate for the wait time to rent it, counter person balked.I had the truck back early anyway. While this location is closest to me, the wait time to rent is always long - and though I have rented here many times, they ALWAYS have to re-input my information which also takes time. This info should be in the system. If you can e-mail me surveys and reservations, it must be in there. When you rent vehicles by the day or by the hour - and you pay by the mile for use- timing and readiness is important. Next round, I try a different rental.TONJA E.
6x12 trailer was pretty old and beat up, but it did the job for our short trip. The highlight was Will, the asst. Manager. On a busy Sunday morning, short staffed, he was curteous, professional, very detailed and even handled an overloaded lobby during COVID with polite professional request to keep the lobby clear of friends, and only primary people needed to be inside. Really great job, and called an employee who apparently didn't know he was late while handling my transaction. Didn't miss a beat with me, told me what he was doing, and then his interaction with the employee was positive, non-judgmental, and all around a good leader for your team there. Said he'd only been there a week. Hope he lasts.STIRLING D.
Website is cumbersome. Trailer ratchets for wheel straps rusty. Right rear parking light not working properly. Brake and turn signal worked fine on it.WILLIAM K.
Le client n'a pas laissé de commentaire.Derek B.
Your place was great and it was really convenient to where I was needing to rent a truck for a few hours to help with a move. Nice staff, and the truck ran great.WILLIAM H.
The dude that was there on 1/12/21 around 2 pm was rude and ordering me around on how to backup to park the transport car at a specific spot. I was struggling because I don't have experience backing those things up and I could see this fellow getting upset and shaking his head I rolled down the window and told him that I didn't like his attitude and asked him why couldn't I just leave the rental anywhere there but he just left on to some other costumer that was there. I ended up backing up easily by myself like he wanted he was doing more of a harm than helpingdaniel M.
Employees charged me for 3 days when I only had the trailer for 1,5 days, after Employee tried to rush me and have me return the trailer before I was done using it.Stephen B.
Le client n'a pas laissé de commentaire.KRISTIAN T.
Le client n'a pas laissé de commentaire.VERNER A.
The check in and drop off workers were both polite and helpfulEDWARD D.
Le client n'a pas laissé de commentaire.KELLY E.
Le client n'a pas laissé de commentaire.CHARLES EDWARD B.
Le client n'a pas laissé de commentaire.RONALD C.
Le client n'a pas laissé de commentaire.NIGATU G.
At my age 67 they worked with me and I thank u guysJOYCE B.
Le client n'a pas laissé de commentaire.KENNEDY T.
There was a used Dental Floss Pick in the cup holder when I received the cargo van. Other than that the experience was smooth, sanitary and seamless.STEVEN JEFFREY H.
Le client n'a pas laissé de commentaire.JERRY B.
Le client n'a pas laissé de commentaire.MOLLY F.
Le client n'a pas laissé de commentaire.JONATHAN J.
Le client n'a pas laissé de commentaire.Gerald J.
Le client n'a pas laissé de commentaire.JANELL R.
Le client n'a pas laissé de commentaire.KYLE S.
Everything was perfect. Thank you for making moving so easy and your customer service was perfect.ROBERT LEROY B.
Le client n'a pas laissé de commentaire.ANTHONY A.
Le client n'a pas laissé de commentaire.RICHARD S.
Customer service was excellent. The employees were kind, patient, helpful, and pleasant.Andrew H.
Le client n'a pas laissé de commentaire.Aaron V.
Le client n'a pas laissé de commentaire.TIMOTHY LEWIS N.
Rude person. Made me park the trailer myself without asking if unfelt comfortable doing so which I wasn't. It was mortifying trying to back up a trailer for the first time.James John T.
Le client n'a pas laissé de commentaire.Kyle H.
I live the customer service I get from this location that's why we use it. All of the people there great our organization with respect. We use this location weekly. Thanks to Brian and the team.Suprina F.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.CHEYENNE ANGEL V.
Don't plan poorly and expect customers to return exactly on time due to unforeseen events so another dollar can be made for next customer. Do no call clients telling them to hurry because another customer is wanting the truck you have. Worst Uhal experience ever, harassed multiple times to hurry up from Uhaul rep then when the truck was dropped off the "waiting customer" found something else and was fine, no phone call to tell us that. Really hope this location go out of business. Will never use Uhaul as I called customer service and this is expected and approved behavior. Since the customer after me, we wouldnt want o keep waiting but screw me if I need 2 more hours, what am I supposed to do? Grow more arms? Freeze time? Fuck that location and fuck the person that called me to tell me to hurry up, which did nothing. By the way, I am going to report that Uhaul does not clean its trucks even with Covid, way to go Uhaul ..|.. (>_<)Elliott P.
Le client n'a pas laissé de commentaire.ZELDA I.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.David R.
great jobJOSEPH H.
Fire the manager at this location. Upon returning the trailer while backing up into the parking stall the U Haul lot employee took it upon him self to yell at me while concentrating backing this trailer up. An verbal altercation occurred, unacceptable business practice from this employee. Customer first!MICHAEL H.
Tail lights on car hauler only worked for brakes and turn signal, no knob on driver window, passenger window shook if closed all the way. Chains on car hauler were left dangling and not secured.Matthew B.
Le client n'a pas laissé de commentaire.Tuan P.
Le client n'a pas laissé de commentaire.Lester B.
Baut and SwitchJOHN G.
The truck is great to drive, I put yes on equipment, but it could have been cleaned better. I had someone blow out back of truck was not clean. The inside needed some cleaning, the other time I rented truck it was clean.THERESA T.
They switched my rental without calling me.JORDAN M.
Le client n'a pas laissé de commentaire.Melody D. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly T.
Mileage rate was much higher than expectedSANDRA ELOISE T.
The guys are totally cool.REINHOLD A.
Le client n'a pas laissé de commentaire.GARY A.
Le client n'a pas laissé de commentaire.TIMOTHY A.
Le client n'a pas laissé de commentaire.THANH T.
Le client n'a pas laissé de commentaire.CHARLES A.
GM needs to work on his people skills. A bit dismissive, like we should know all about U-haul process & procedure, despite the fact that we might be a new customer. Otherwise, the experience would have been "excellent". Rico in the Tacoma, WA location was awesome. Same GM also dissed him as clueless. Very unprofessional.TIMOTHY BRYAN R.
Keep on doing what you are doing.PHILLIP H.
Le client n'a pas laissé de commentaire.Justin L.
Le client n'a pas laissé de commentaire.LUIS G.
These guys were efficient and very friendly, especially Stephen who took extra time to show me through the different size trucks so I could figure out which would work best. Your app for checking out the vehicle the day of rental was awesome. The return at this location was also exceptionally efficient.STEVEN C.
Le client n'a pas laissé de commentaire.TIMOTHY W.
Le client n'a pas laissé de commentaire.Monica J.
Manager was an absolute Jerk, no customer service experience whatsoever. Truck was late because his buddies who own a moving company used it. He lied to me several times, stating they were 5 minutes away for over an hour. Got there at 845 for a 930 pickup and didn't get the truck until after 10. Truck was on empty too. They turned so fast they didn't even clean it.Jennifer L.
Your doing a great job!Darius R.
My truck broke down and was towed, they billed me extra days due to this.Nicholas B.
Le client n'a pas laissé de commentaire.MARK H.
The reservation I made 3 weeks in advance was cancelled 2 days before scheduled trailer pickup. No reservation guarantee.Barry W.
Le client n'a pas laissé de commentaire.DAVID J.
There were cigerete buds in the ash tray, crums, chips, and garbage on the floor, and the vehicle was slow. It had a top speed of 60 and was getting passed by Uhauls of all sizes throughout the duration of the tripsBRADY O.
Fast and easy service.MARKUS STERLING R.
Le client n'a pas laissé de commentaire.TYLER T.
Service was fine. Contacting UHaul by phone and being on hold for 15 minutes kind of sucks.Bart M.
Le client n'a pas laissé de commentaire.Barry F.
Jack, assistant manager, was extremely helpful and kindThomas C.
I don't know his name but the attendant was great to work with. Quick, informative, and courteous.ALLEN Q C.
Le client n'a pas laissé de commentaire.SHIHAB M.
Excellent overall job.THOMAS T.
It was a great time while it lasted. I had no issues with this storage facility.SHERWOOD B. | Expérience générale
you guys over charge me, I returned the truck way before 9:30pm, that the time you told me to retun the truck. You can check your camera .WILLA T.
Litterally over charged me. Gas tank was 3/4 full when I got in and only drove like 20 miles. But when I got back with 3/4 tank like how I got it. They charged me 31 $saying that it was full when I left. Straight bullshit will not ever use this service againVINH L.
The drop off process was quick and easy, the staff was very helpful.Angela G.
Always we use this location, very quick and easyAaron K.
Le client n'a pas laissé de commentaire.Juliano L.
Le client n'a pas laissé de commentaire.cory Y.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Sean T.
Merci.ANDRAE LANELL H.
Le client n'a pas laissé de commentaire.Gordon G.
Friendly helpful staff. I had a very good overall experience.VINCENT C.
Le client n'a pas laissé de commentaire.SEAN MICHAEL H.
Le client n'a pas laissé de commentaire.MICHAEL MARION H.
Le client n'a pas laissé de commentaire.ELIAS K.
I don't like your online systemOSMAN G.
The workers were not kind or understanding. We had chosen a 24/7 self service to maintain social distancing because I am preferred and immunocompromised. They said the app had a glitch and made it so that we had to go inside to get the key. I put my foot down and asked that they bring it out to us since it was their glitch and they got an attitude. It is very unpleasant to be treated that way during a pandemic.Nathan G.
I have rented a truck from there and they called me 1 hour after to bring back the van... Is like how did you get the keys to the van...?? ðŸ˜§ They were like I stole the van... Dude... You gave me the keys... WTF ðŸ-•ðŸ¿Lucian S.
Le client n'a pas laissé de commentaire.Joe W. | Expérience générale
Le client n'a pas laissé de commentaire.DAN B. | Expérience générale
Everyone was helpful and actively trying to help and offering help.Martin P. | Premières impressions
Le client n'a pas laissé de commentaire.ceri s. | Expérience générale
Great service at each location. Renton location so friendly and helpful. Major kudosBryce R. | Premières impressions
In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.Kiernan E. | Expérience générale
Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!Laura P. | Expérience générale
Reseervations should leave renting the storage units to the people on site! I moved 1 400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never againShari T. | Premières impressions
I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!! that place need a whole New crew!! patricia c. | Expérience générale
personnel are always accomodatingEdward S. | Expérience générale
I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.Tim b. | Expérience générale
I didn't deal with them much, but they were friendly and easy to discuss details withMatthew S. | Expérience générale
Very good staffsDean S. | Expérience générale
The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we sawDavid F. | Expérience générale
Very awesome staff!! I would come to this uhaul everytime!!Krystal G. | Expérience générale
Everything went smoothly.Sebastian P. | Expérience générale
People went out of their way to be helpful!lorraine p. | Expérience générale
Great location and facility. Shayla and Joseph went above and beyond for us. Highly recommended and I will be back in the future. Thanks again!!brian d. | Expérience générale
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