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DRAVONE S.Customer Reviews for U-Haul Storage of SW Portland
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great Friendly professional and engaging. Answered my many questions thoroughly.
DANA M.Quick, easy, in and out in a blink. You were great.
KIMBERLY M.Quick, easy, and excellent customer service rep
Lisa V.Both pick-up and drop-off went very fast and efficient! Excellent customer service!
JOSEPH D.I had the truck for less then 7 hours, returned it around 9:30 pm. They charged me $20 fee for after hours drop. I was never told about the fee even though I said I would have it for 8 hours which meant it would be after hours! On top if that I could have just returned it the next day with no fee. HORRIBLE CUSTOMER SERVICE!
GREGORY A.Aucun
Vicki T.Employees were very professional and knowledgeable and made the experience easy
Amado P.I didn't notice it at first but after getting in the vehicle somebody was smoking in it previously.
DANIEL S.Everyone here was polite and friendly.
KARI H.Customer service was above and beyond from all three of the young men who helped me.
Madelynn O.The only thing I was somewhat doubtful about--leaving my car in the unsecured lot next to UHAUL. Other than that, this location is wonderful and the employees!
CHRISTINE D.J hi
EARL R.My favorite u-Haul location
MOHAMAD H M.I've always returned the equipment, here when I'm in this area
NICKY C.I rent trailer there very often the staff are very nice and knowledgeable this is my favorite location to rent from
MOHAMAD H M.My experience was excellent, couldn't have been more convenient - staff were friendly
JULIAN B.I can't believe that they added an environmental and a Vehicle registration fee to my bill. Everything about the rental was excellent except for the hidden fees that felt rotten
Benjamin B.The worker named Abby was very rude to me and wasn't listening to what I was saying. I will try not to go rent at this location again. I've rented there 4 or 5 times and never had issues with vehicles like this time.
VESET C.If you are charging me a dozen blankets, please have a dozen on board, not a half dozen
GREGORY H.You seem to get a few extra bucks with each service
RICHARD V.I rent from the same place all the time I'll go nowhere else customer service is awesome
JESUS C.Easy access. Very friendly workers. Thank you.
Diane M. | Expérience généraleI was not given a full tank. The meter was slightly above F, but after driving only 24 miles, the meter was nearly a quarter less. I believe the last renter just barely got it to near F and stopped filling. I had to put in $15,58 in gas to get the van full, and that is way more gas then 24 miles would have burned. Not happy.
TAYLOR RYAN M.The only reason I said no on Equipment was because the gas was at 1/8 of a tank and I needed to get gas before even using the truck. It would of been better for me to fill it up at the end not at the start and have to make sure it has more gas at the end too. Two times to get gas for just a in town trip.
ROBERT C.Not anything, really. This is still the best U-Haul rental location I've ever visited. Everyone is friendly and helpful, and the equipment is all super well-cared for. Great experience.
JAMES MATTHEW E.Wonderful staff and got me going quickly and return check in they met me before I parked and I was out super quick, doing a great job here.
MICHAEL JOHN F.Staff was not nice. Made me buy a brand new hitch when I rented the same trailer yesterday from U-Haul and used the hitch I had then.
JOSHUA B.The thing is. We pre-purchased a bunch of items. Went to pick up truck. Never got our purchased items. Had to purchase more items. And basically was double charged. This store did not catch it. That is their only flaw drop off a
Victor D.See you soon.
MARLAND HOWARD H.Price was way higher than originally quoted online. Staff kept switching vehicles causing a 20 minute delay, I was on a time crunch and this led to me being late to where I was meeting my movers. Couldn't use card on file, had to give another card in person even though I put one online. Not friendly.
MELISSA SUE M.They couldn't be bothered to look outside and answer my question on whether or not they had vans! I can't believe this is the caliber of employee at Uhaul it's pathetic.
MICHAELANGELO K.This outlet operates very efficiently now. Pablo has worked with me during my last couple visits and he's excellent to work with. If it were me operating this location, I'd work on keeping things as great as they are now. Thanks --
FREDERICK K.thanks!
STEVE B.Employees are very friendly and professional in helping customers with their needs. It's a great place to rent trailers and trucks for moving.
DARREN SHANE P.Merci
MARIA R.The Tigard team is always organized, friendly, and professional. I hope the get a trailer hitch person back because they have always done a great job. I have rented trailers, space, and purchased hitches for 2 decades here. Merci!
CHARLES B.Cabin smelled like air freshener but I would not say it was "clean" by typical standards. By rental truck standards it was normal.
JEFFREY D.My reservation pick up location was changed 3 times from my original reservation location, the most recent being only 50 minutes from the pick up time when we were already on our way there. The customer service representative was slow and overall our check in lasted about 30 minutes. I has reserved furniture pads, but was then told they were not available. I asked if could buy them instead because now I had no remaining time to make alternative plans and was told it would be too expensive. I reserved a dolly and when I got to my home and opened the door it was not there. Very frustrating.
SARAH KAITLYNN R.My truck rental was transferred to anther store without my knowledge. The new store I had to travel to was further away from my location and I was forced to pay for the extra mileage.
TYLER P.Storage was secure but no light inside. Access hours would be nicer to be later, but they were restricted because of issues with " locals ". The stuff working are great, very friendly and "easy going".
NICK R. | Expérience généraleI did fill the gas tank to just above where it was when I picked up the truck, and I still got a random $3,65 charge with no explanation. The only thing I can think of is that I was charged for gas.
Heather S.I started at the lake Oswego branch. I reserved and paid online and checked in early. When I got there they said that the trailer I wanted was unavailable because it was under repair. I had to go out of my way to Tigard and waste 45 minutes of my time because you guys were incompetent.
JUSTIN PATRICK B.Took forever to get keys. The online check in process made it seem like it would be easy. Waited for my van for nearly 25 minutes.
Sean D.You fuckers are gonna charge me for 6 gallons of gas for 28 miles? Fuck that! I can't wait to participate in the class action lawsuit against you. You wanna fuckin nickel and dime your customers. It's not even about the extra $15 bucks I gotta pay, it's about you trying to push the limit with the people who keep you alive. Fuck that.
BRANDON H.I did not get what I ordered, and when I told her, she ignored me. Because of what I was given, I ended up making more trips and having much physical pain. HORRIBLE "customer service"!!!
JANICE P.Larry and his crew are the Best!
MARK C.Jaymin's customer service was outstanding!
SHARON P.Staff were knowledgeable and very helpful for a first-time customer! All my questions were answered satisfactorily.
Tristan P.Don't charge so much. You advertise $19,99 a day but I ended up paying $87 after mileage and gas.
ROBERT H.Great mgmt and employees
STEVEN R.Very easy and simple
GARY PHILIP T.Not having 24 hour access proved to be hard to manage.
KIM G. | Expérience généraleOne of main entrance to storage building has a difficulty to open. A door service would be needed.
PATRICIO M. | Expérience généraleI left over 15 messages and could not get anyone to call me back. This location need to be under new management and staff needs to be retrained by someone who cares about customer service. The national customer service was amazing and I appreciate their support but the location was rude when I was in person and did not answer emails or voicemails. After I moved out they did not do a walk through until 10 days later. Someone moved junk into my unit. Does not make the facility feel secure. Luckily I used a professional moving company and had evidence that everything was removed from my unit. No one from the location called to inform me about things in the unit. It took over 15 phone calls and 2 months to find out. Thank goodness for the national customer services team that went above and beyond to solve the issue.
Keri J. | Expérience généraleI will be leaving this review on Google where I'm in the top 10 % of reviewers and have hundreds of thousands of views of my reviews an photos. I had a terrible experience and so much of it was poor management and decisions made by Uhaul Staff, especially at this location. I was supposed to drop off and store at the Aloha location. They would not reserve a unit over the phone and when I arrived and waited in line, he told me I can get a unit in Tigard. By this time traffic was bad to get there, once I did, there was confusion and it took time to get my Truck and AT figured out. First when arriving and attempting to park and go in, I was told by outside staff to go down to the lower parking lot to take my car off, but this was before I had checked in. Once I went down there I had no idea what to do or where to go or how to do this as there is no designated area . When i came back up then i was given better instructions from staff inside. I was given a unit too small. They also required me to back up my trailer to park it which took extra time because I'm not experienced and staff kept telling me to wait before I could park because drivers and vans kept coming in. Then it took even MORE time with staff Making me wait for other cars and trucks to come in (which i was in the way of I guess?). He could have had those later customers wait, especially because then this caused a big line to form before me to get my actual unit. By this time I did not have enough time to move my stuff into too small of a unit. I requested more time because of the mixups, I work at night and cannot wake up early to deal with this but now am forced to go and finish this process at 8am so I can get the truck back in time. This was not given to me. Ther process for a single person to move into the unit was terrible. I had to hold onto big items on a dolly that kept jiggling on the rough pavement right before the door and throwing off my stuff, while I had to swipe to get in the door every time, and struggle to hold the door open to get things In and then worry the door was open too long for the temp control and kept seeing the $150 fine warning. Added to this, there is not a smooth transition for the Dolly's to cross the threshold which makes it even harder for me to get things in. The door that swings open forces you right into the big dots on the floor where the cart goes, but this is in the way and makes getting the cart in even MORE difficult. When dropping off vehicle, I got no confirmation that the process was done and ensue proper payment. Just told to drop off keys and leave. I asked to speak with a manager to mention all of this,, as this form suggests speaking to management to fix issues or concerns, but the associate told me it will take time to find him and I am done waiting for Uhaul Staff to take up more of my time when I should be sleeping. This could all have been done yesterday had uhaul Staff not created such a mess and delay for me. I will never use UHaul again after this experience yesterday and today.
Jonathan G. | Premières impressionsThe online/phone representatives have been great. The young people at the pickup location (WA) seemed a bit overwhelmed, but the older guy appeared to be competent and held it all together. I've been to the Tigard location more than once. The folks here have been very, very helpful. They're great. I plan to do business with them again.
Mike P. | Premières impressionsGreat experience, very helpful staff
Francis H. | Premières impressionsstaff was friendly, but when I checked in staff stated that the 1 free month was not available due to availability. when I reserved the unit it was available and stated i would not need to pay for it until the first of next month.
Corey B. | Premières impressionsThe access hours were less than flexible and if I had done my homework, and I acknowledge this is on me, I would have chosen a different 24/7 storage unit. After having to push my moving date back a day to work with the storage unit hours, upon arrival the door was jammed and we were not able to get in. It took about 30 minutes to find a solution and we moved to a unit in a different building. Richard was wonderful and did everything he could, its just really unfortunate that it happened and on a day that was 110 and after feeling inconvenienced already. After a long day I asked to drop the Uhual truck off at the Tigard location, rather than the Beaverton location, and they were very accommodating. I really appreciate their flexibility.
Mikaely Q. | Premières impressionsThank you for being so helpful
RENAY r. | Premières impressionsVery simple to rent online and access my unit
Kim R. | Premières impressionsI originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.
R. ERICK J. | Premières impressionsAccess to the storage units should be extended later in the evening to 9 PM seven days a week.
Christopher A. | Premières impressionsFriendly and efficient.
Rosa W. | Premières impressionsRented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra days
Drew B. | Premières impressionsMy only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.
jayne f. | Réservation