Had some trouble a first, the profile was set up wrong & didn’t allow us access. Had to get help 2x before it was corrected. I would recommend this location.
CHARLOTTE F | Overall ExperienceSelf Storage Units in Tigard, OR, 97223
U-Haul Storage of SW Portland
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- 4,5 - Cote moyenne des clients
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No hidden charges. They kept their word
Victoria N | Overall ExperienceDidn’t leave my lock in the unit so I couldn’t even put my items in there and had to get my uhaul truck an extra day.
Travis L | Overall ExperienceThe parking situation when you arrive to pick-up and drop-off the van was quite difficult and there were only 3 spots for passenger vehicles. I also recommend having a small cooler inside to sell cold beverages. It would make the experience that much better. thanks
KATHLEEN L | Overall ExperienceThank you !!!!
Danett H | First ImpressionsI'd recommend getting a small cooler to sell cold drinks. It would be excellent and convenient, especially while moving in/out of a unit, to have that accessible.
KATHLEEN L | First ImpressionsI could never have afforded this after the first month
Gypsy S | Overall ExperienceI rented a 15 foot unit, and when I measured it, it was only 14 foot, 1 inch. I contacted an employee, and was referred to the manager, but I was unable to negotiate a correction in the pricing. I looked at a 14 foot unit, (since that size is almost spot on the size that I received) and it turned out to be 13 feet, and one inch, from the back wall to the back of the door. This constitutes false advertising. The staff members were otherwise, helpful and efficient. There is much that I like, with the actual size of the units being the only negative point.
Roger H | First ImpressionsIt would be nice to access later in the evening.
Rose N | First ImpressionsWhen I originally booked the yhaul truck we asked for a tow dolly in addition in the case my car didn't sell before the move. 2 days before we left from AZ to OR Uhaul called to tell me the tow dolly was not in the city I requested but 45 min away, if I wanted it. Having 1.5 hours of free time when clearing out 2 large storage units is next to impossible with only myself & a friend. Happily, I sold my car the next day. So, I canceled the tow dolly which unbeknownst to me, canceled my entire registration. Called Tigard office, to make sure I had a unit to unload the day we arrived. Uhaul agent had to redo everything and assured me it was locked in. The following morning at 4am I got an email that said, "sorry you decided not to use our facilities for storage, was it something we did?" I called the gal back the next say after reading my info was messed up again. I arrive at 115?? Sw pacific Hwy and they can't find my reservation, again. I looked thru emails with confirmation #s and still, I wasn't in the system. They used my email after 40min not finding me on the system. They tried my email & found it. Meanwhile my sister, brother in law drove in from out of town to help inload, were waiting in their car for me and my friend who drove the truck. They give me a swipe card for the gate and locked up as it was after 5pm on a Sunday. We got in, unloaded & then we're LOCKED INSIDE THE STORAGE AREA BEHIND THE GATE. The gate ended up having a mechanical error, so it was over an hour of idling in the rain, burning Uhaul gas. 1-800 called roadside assistance & tried to open gate electronically but that failed. So they called the GM at home & asked him to come & manly unlock it. He did. Wasn't the friendliest bloke around. Took Uhaul truck key from me after I said I'd be back tomorrow to fill it with gas. He told me I was not allowed to park where the gal told me I could the night before. Told me his staff knows better than to do that. Yet, I'm jist all Learning this from him after talking at length to a very helpful agent in Tigard. I have no more energy to continue the events that happened. I was quoted $17** for the move price and when I used my sister credit card, it bumped up to $19**. It was a miserable trip back in the rain, unloading in the pouring rain. My things will most certainly get moldy if I don't dry them off. Returning to the uhaul was a nightmare being locked in. We waved down passers-by and asked them to try to scan the gate card & nothing. I will most likely use another moving rental truck company in the future.
KELLY L | First ImpressionsVery friendly staff
Terry J | First ImpressionsMike was very Helpful and made me feel I was important and good knowledge of what I needed.
nicholas r | First ImpressionsI recommend this U-Haul on SW Pacific Hwy. I stored my furniture with them for several years and was very pleased with the facility and the convenience of the location. I also liked the ability to purchase boxes and other items that were helpful for moving and storage.
ELIZABETH C | Overall ExperienceOn some days they closed earlier (maybe Sunday?) and I couldn’t access my storage unit, as you can only access during open hours. But this is also nice to have, as there is always an employee on site. Mike was extremely helpful and very kind!!
Marilyn F | Overall Experience