Disclose when vehicles are required to be returned to pickup location. Although I was given a contract that your employees printed my signature on AFTER I was given the truck. NO WHERE online was this specified and it was not disclosed at the location. Personnel don't seem to be trained after calling location was told one thing that someone at customer service said was untrue and someone else affirmed was untrue, but those three people all conveyed different information, so it's not wonder that the customer is unaware of uhaul practices when it seems like your own employees can't even come to a consensus.Rachel W.
Customer Reviews for U-Haul Storage of Umpqua Valley
Pour nous contacter
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was pretty fast and easy, not much to improve on.warren R.
Le client n'a pas laissé de commentaire.Gary J. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan P.
Very nice and personable staff. The whole process was easy peasy.April K.
Nothing to improve.Jenifer B.
Le client n'a pas laissé de commentaire.Kelly T.
Le client n'a pas laissé de commentaire.Christine C.
Alyssa was very helpful, kind, happy, and conversational. Made for a very pleasant experience.james B.
Get your P.O.S. and Reservation system fixed. Took way to long to find the equipment I needed even with the assistance of a local Uhaul rep in person. (Not at the pick up store) At another place. The web site kept defaulting backwards.dwight P.
Nothing. Plenty of personal. No standing in line. Very quick.Jacqueline W.
Great Service.Scott K.
Employees were on the ball. Had me checked in done quickly.Bret R.
Le client n'a pas laissé de commentaire.Tonia M.
great team very helpfulDarrell O.
Le client n'a pas laissé de commentaire.Dallas C.
Answer phones couldn't get ahold of anyone to let them know I was going to be a little late. Over 1 he on the phone and still no AndrewLaurie O.
Le client n'a pas laissé de commentaire.PATRICIA W.
Meesh and her team are diligent and knowledgable. They know what they are doing and have a positive and confident mind in what they have to offer. I rented a medium sized trailer and though I did not bring the trailer back swept and clean, the GM made sure I was aware of all charges before leaving the parking lot. I have used this location in the past and will continue to use them for all my moving and storage needs. Keep up the great work!Cody S.
So helpful, no waiting, very efficient. When I turned in the trailer the agent was immediately there to remove the trailer and give me my receipt. Extremely well done!!!Dotian M.
Le client n'a pas laissé de commentaire.David M.
Great rental experience and return was a breezeKerry M.
Le client n'a pas laissé de commentaire.Rodney B.
Le client n'a pas laissé de commentaire.Lisa L.
Le client n'a pas laissé de commentaire.Marcus T.
Le client n'a pas laissé de commentaire.William J.
Very kind and helpful, we couldn't figure out the App, so she spent extra time helping us, & no wait time, really. The return was smooth, staff gentleman was efficient & kind. Thankyou!!Dennis C.
Le client n'a pas laissé de commentaire.Fiina T.
Le client n'a pas laissé de commentaire.PATRICIA W.
Le client n'a pas laissé de commentaire.lera V.
Le client n'a pas laissé de commentaire.ted B.
They were great!lera V.
Excellent help and advice.Debbie A.
Friendly and great customer service. They checked and unhooked the trailer and I was on my way in no time.OSCAR C.
Le client n'a pas laissé de commentaire.Alee G.
Le client n'a pas laissé de commentaire.Vicki G.
The people here are always Great!!!!Bruce Z.
We waited over 1hr for â€œcorporate confirmationâ€ that we could have the last car hauler for rental. I called into corporate scheduling myself after that time to request they push through the reservation (we were stranded with a blown engine 60miles from home). Computer systems may need some serious upgrading (had to run through process twice because system froze). The gentleman that assisted us however was exceptional; friendly, hard working and great job hooking up!!ANDREA A.
Le client n'a pas laissé de commentaire.Sarah K.
Le client n'a pas laissé de commentaire.christopher S.
Tuco the guy that's works there he should be the manager!! Great employee!!Gregory L.
Le client n'a pas laissé de commentaire.Andrew T.
Le client n'a pas laissé de commentaire.Robert C.
You guys make it easy!Arlene R.
Very helpful staff and equipment was in A+ condition. highly recommendTrisha B.
Le client n'a pas laissé de commentaire.Carol D.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.danny L.
After reservations were made I received text messages .impossible to use. I called trying to figure out what to do Finally got a call back set up. Was called back several hours later and put on hold again for next rep. Finally talked to a guy then all of a sudden he couldn't hear me. Said to call back. I did not bother. Went to Roseburg to pickup trailer the lady there was excellent Got trailer .went home the dang trailer was like 10" short . Right !! I made it work. Dropped trailer in kfalls people there we're Great Your texting system and phone system is in the gutter........Carl B.
Everything was great! Travis was especially helpful, and everyone else was also prompt, courteous and friendly. From start to finish, they made the whole rental process quick and easy. Thank you, U-Haul Storage of Umpqua Valley!wendy O.
The general manager is super nice and friendly and very knowledgeable and her employees are excellent as well very pleasant experience would highly recommend it to anyone that needs to rent a trailerJON A.
Everyone was friendly and the truck was ready when I got there.Dennis B.
Does not really give me the opportunity to give an accurate review. While the Roseburg location was fine, we were supposed to get the truck in Medford and then were sent to Canyonville. Despite calling Canyonville the night before and 30 minutes before arrival being assured that the truck was there, we were told after we checked in that the truck was mysteriously gone. We then had to call the main service center in Eugene on my own to find another truck which was Over 100 miles from home. Never again.Kenneth B.
Site manager had excellent customer service. Kind, attentive, and professional. Made for an easy and painless transaction. I felt confident I was getting exactly what I needed for my move.Alexander P.
The only thing was they forgot to put dollie in truck and had to go back for itvirginia P.
They have always been very helpfulBraxton T.
Quick and painless check in and check out. Gal that helped us (don't remember her name, so sorry) was very helpful. My daughter had said she had to go to the bathroom and the gal was instantly grabbing for her keys and walking to unlock the door for her. Came back, got us checked in quickly and handed us keys! Best location I've been to, hands down. Check out was equally as great! The gentleman got us checked out quickly and even gave my daughter a uhaul truck coin bank that she was eyeing! Absolutely would recommend to everyone, treated us like family.Olivia P.
Le client n'a pas laissé de commentaire.Benjamin C.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.Judy D.
Le client n'a pas laissé de commentaire.Dawn C. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah G.
We booked the truck until the Monday (we thought) and then found despite telling them more than once it was only til Monday, they were charging us until Tues. We returned the truck on the Sunday before and got told we still had to pay for extra days the truck WAS NOT USED. Why?willard K.
Thr engine of the truck I rented sounded like it was going to fall apart. When I checked in the associate charged me $10 for the fuel tank being less than a 16th of a tank below what I checked it out was. Moving half way across the country in a couple months and now I'm going to be looking for another way besides uhaul to do itkorey J.
They were decentSusan R.
Le client n'a pas laissé de commentaire.William F.
service was very fast and pleasantJohn C.
The staff at this location was fantastic, however the wait time was long this morning just to get keys for my online check-in. I'm going to chalk it up to understaffing, and the staff present did the best they could with so much going on!Jami S.
Maintenance you're vehicles. Our Uhaul sucked down a half tank of gas in less than 150 miles. The truck itself vibrated so bad and felt as if we were driving egg shaped wheels. This truck never should have been out for service in that condition. I'm very disappointed in the service we received.Joshua M.
Le client n'a pas laissé de commentaire.Debra H.
Nothing, they did greatCharles P.
Le client n'a pas laissé de commentaire.Sheryl M.
Le client n'a pas laissé de commentaire.Steven F.
Le client n'a pas laissé de commentaire.Tom M.
The staff are fantastic and go out of the way to help you!Christine H.
The employees at this location are excellent and extremely helpful.Donna S.
I've never ever had such an amazing, professional and curious service like this shop in roseburg, Oregon. There staff was very helpful and gave me the up most amazing experience and service that I believe if other companies treat their customers as well they did at this place we would all be less stressful, less angry at each other and would inspire other's to treat each other with respect to see this inspired me that I in return shared my experience with everyone..johnnie M.
The van was excellent and the ease of renting it was easy. Overall I am Pleased and will Recommend it to anyone in need!SHONENE G.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.KATHLEEN M. | Expérience générale
Le client n'a pas laissé de commentaire.Ashton A.
Le client n'a pas laissé de commentaire.caron V.
Great job following up with me after i extended a day with out no warning. Got rained out. The person who called was nice and an extended me. I ended up dropping the trailer off early the next day before they opened. Didnt know i had to close out on the phone. The same person ended up calling me asking where the trailer was. He was kind and explained the process. Been here a bunch with rentals and storage, kudos to this team.KYLE T.
I didn't know where to park when I returned the truck. Just completely didn't see the sign. They were so understanding and made me feel so good and said no worries. Wonderful women that checked me out and went so smoothly.linda C.
Le client n'a pas laissé de commentaire.kendon H.
Very fast service, personable and helpfulPeter G.
Le client n'a pas laissé de commentaire.Luann B.
Le client n'a pas laissé de commentaire.Jed C.
Le client n'a pas laissé de commentaire.CAROLYN H.
Le client n'a pas laissé de commentaire.Charlotte C.
Le client n'a pas laissé de commentaire.warren G.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.daniel t. | Premières impressions
Le client n'a pas laissé de commentaire.Meagan S. | Expérience générale
Le client n'a pas laissé de commentaire.anne M.
Le client n'a pas laissé de commentaire.Erin D.
Le client n'a pas laissé de commentaire.georgia R.
Very friendly staff, helpful and pretty quick service. I will come again.William W.
Le client n'a pas laissé de commentaire.JENNIFER T.
Service was quick and thorough, the staff that I had interaction with were very friendly as wellNicholas H.
Le client n'a pas laissé de commentaire.TANYA M.
Le client n'a pas laissé de commentaire.Doris B.
Le client n'a pas laissé de commentaire.Jon N.
Try to carve out more room for parking.Alan B.
Le client n'a pas laissé de commentaire.daniel t. | Expérience générale
Le client n'a pas laissé de commentaire.Carter S. | Premières impressions
Le client n'a pas laissé de commentaire.Julie V. | Expérience générale
AwesomeCarol V. | Premières impressions
This Umpqua location in ROSEBURG was great. Staff were friendly and helpful. No issues in the year we used it. It is very unfortunate we had to switch storage units from this location.. HOWEVER, we have had to terminate all services, both privately and our companies, with Uhaul, switching our regular truck rentals and storage units to other companies, due to the MEDFORD/Rogue Valley location in Oregon, and its employees. And the lack of response from mangement or corporate regarding that location. One of my employees witnessed employees using drugs while a line up of cars waited to be unhooked. When he brought this to the attention of the employee at the counter inside he was then threatened and verbally attacked by numerous employees. We attempted for several months to get any sort of response or resolution from Uhaul as we had dozens of units across the country and clearing them out is obviously a last resort. As long as the Medford employee who threatened ny guy is still employed by Uhaul then we can no longer do any business with any Uhaul.Alexander T. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie G. | Expérience générale
Le client n'a pas laissé de commentaire.kevin e. | Expérience générale
Le client n'a pas laissé de commentaire.Donna L. | Expérience générale
The incredible manager was awesome. Definitely the best customer service I have come across in a long time. She deserves a raise and a vacation home in the Caymans.Natalie B. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie G. | Premières impressions
Very friendly and helpful staff Showed us personally where our unit was and showed us how to acess our unit. We are very pleased by the service. thank you Debbie Atkinsnila-debbie a. | Premières impressions
Le client n'a pas laissé de commentaire.JERILEE G. | Premières impressions
Le client n'a pas laissé de commentaire.William L. | Expérience générale
Le client n'a pas laissé de commentaire.joey t. | Premières impressions
I' vevbr MyJoey P. | Expérience générale
Staff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.Deborah P. | Premières impressions
Le client n'a pas laissé de commentaire.Michael R. | Premières impressions
The Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".Teresa S. | Expérience générale
Le client n'a pas laissé de commentaire.Danny J. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara L. | Expérience générale
Le client n'a pas laissé de commentaire.michelle e. | Expérience générale
Travis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.Frank W. | Premières impressions
Le client n'a pas laissé de commentaire.SUSAN LYNN G. | Expérience générale
Very hard due to stairs. Should consider putting in elevators.maria W. | Expérience générale
Le client n'a pas laissé de commentaire.donna d. | Premières impressions
I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.Crystal M. | Premières impressions
Thought you all were very friendly and most helpful. Nice working with you.Jane w. | Expérience générale
Le client n'a pas laissé de commentaire.stacy a. | Expérience générale
The staff were extremely helpful!heidi e. | Expérience générale
The general manager Meesh was amazing to me and helped me out so much!Arianna F. | Premières impressions
Le client n'a pas laissé de commentaire.KIPP S. | Expérience générale
Le client n'a pas laissé de commentaire.Mark V. | Expérience générale
Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!ERIN G. | Premières impressions
Thank You fro all your help!!!Donald Dale B. | Premières impressions
I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.Jamie L. | Premières impressions
Le client n'a pas laissé de commentaire.gerry r. | Premières impressions
Michele did a great job! She was very helpful and informativeGarret R. | Premières impressions
Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!Cary G. | Expérience générale
It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused onecorey t. | Premières impressions
This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)Cary G. | Premières impressions
Le client n'a pas laissé de commentaire.JACQUELINE P. | Expérience générale
I wish I could have gotten a refund for all the 20 days I didn't use the storage.Patty W. | Expérience générale
Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn't rent this units. Overall it was a waste of time.THERESA B. | Expérience générale
An excellent, well run facility with a professional staff that was always ready to help.Marty L. | Expérience générale
Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.Richard D G. | Expérience générale
I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.Michael P. | Expérience générale
Great!!Patty W. | Premières impressions
The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!Cynthia S. | Expérience générale
Le client n'a pas laissé de commentaire.gary f. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle M. | Expérience générale
Was there for 3 years and had good experience.Brenda L. | Expérience générale
The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!Dicksie A. | Premières impressions
The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.TIMOTHY A. | Expérience générale
I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!KRISTIE C. | Expérience générale
Le client n'a pas laissé de commentaire.Shelby H. | Expérience générale
Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!Robert H. | Expérience générale
We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.DOUG S. | Expérience générale
Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!David A. | Premières impressions
Every time I use this facility I always feel that my concerns are taken care ifJillian H. | Expérience générale
I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Merci.Sandra B. | Expérience générale
Andrew was amazing!!!Taylor R. | Expérience générale
Very nice placejosh w. | Expérience générale
Very helpful and fun stafflindsay d. | Expérience générale
I guess you don’t get a refund when close account and have almost a month left on unit you rented?Kittie B. | Premières impressions
Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)Jennifer I. | Premières impressions
Everyone was very professional.Julie H. | Expérience générale
Thanks for the rental!hailey y. | Expérience générale
They are an Amazing team!!Julie H. | Premières impressions
The people at the roseburg site are very great.carol d. | Expérience générale
U-haul in Roseburg OR were the most helpful and friendliest people!christine f. | Expérience générale
The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!Dave H. | Expérience générale
Nonstephanie G. | Expérience générale
MerciKaren B. | Expérience générale
Great customer service, very professional.Gary M. | Premières impressions
Very clean facility and helpful staff!Rebekah D. | Expérience générale
Everyone was friendly and very helpful. I would recommend this U-haul to anyone.Kay B. | Expérience générale
excellent staffchris l. | Expérience générale
Excellent staffchris l. | Expérience générale
Manager Andrew is great.Robert J. | Expérience générale
went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.Lola S. | Expérience générale
Great bunch of folks to work with.Margaret S. | Expérience générale
Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.Andrew M. | Expérience générale
I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!Jennifer M. | Expérience générale
Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!BRIAN H. | Expérience générale
The staff was all very friendly and helpful. I will definitely use them again when I need storage.Patricia K. | Expérience générale
Very helpfull , good personality,shawn f. | Réservation
I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.Ken G. | Expérience générale
there was one time that somebody propped open the back door and nobody else was aroundrichard b. | Expérience générale
The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.david h. | Expérience générale
My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my recordsDONNA S. | Expérience générale
We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.renate t. | Expérience générale
Would definitely recommend this storage facility! Great service !!!Marion M. | Expérience générale
Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.peter r. | Expérience générale
Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olsonjerry o. | Expérience générale
Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank YouSam R. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!