Évaluations des clients U-Haul Storage of Umpqua Valley

the Uhaul iPhone app was not working because of an unknown reason, so went in to store. Alex was helpful and professional - wonderful to work with.

Staff was helpful and efficient

Friendly and helpful staff

Thank You fro all your help!!!

The customer service was great from start to finish .

I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.

Wouldn't change a thing. Great service.

Check in process was very easy and Michelle was awesome.

Some of the stuff I filled out online didn't transfer over to the store, like taking a picture of my ID, so we had to re-do that. The owner was super friendly and helpful, and even saved us some money by offering package deals. Will definitely use them again.

Super nice service. Thank you.

All Great Service!!! And Equipment.

Nothing at all. This was the most perfect rental/transaction ever! The trailer was very clean to the point where we could still smell the cleaner inside. The employees were top notch and all went smooth

U-Haul Storage of Umpqua Valley, 1182 NE Stephens St, Roseburg, OR 97470 were professional, helpful and efficient. The Redlands office less so. Thank you Roseburg U-Haul

You have a great team at the Roseburg U-Haul.

The truck had a TERRIBLE odor in it.

I arrived at the Uhaul location in Roseburg, Oregon at 5:00pm to pick up a truck rental. The clerk told me that the truck had not been returned by the previous costumer. (I wish they would have called me so I would not have wasted a 50 mile round trip) He called the previous customer who told him that the truck would be back in about 5 minutes (The clerk had already told me that the truck was 6 hours late) and that I could have a seat and wait if I wanted. I had previously completed all the forms online in order to reduce the amount of time at the counter and inside the Uhaul store. I decided that I didn't want to wait inside and asked if I could come back and pick up the truck the next morning; it was then arranged for me to pick up at 8:00 am the next morning. I decided to call Uhaul the next morning before I left to confirm the truck was there and ready for pick up. It was. When I arrived I paid for the rental plus the insurance and the estimated mileage. After getting inside and starting the truck I noticed that the inside had not been cleaned: there was liquid in the bottom of one of the cup holders (looked like coffee with creamer), appeared to be cigarette ashes all over the floor of the cab (I am a non-smoker). I went back inside and informed the clerk that the inside of the cab was dirty and that I did not want to be responsible for cleaning up the dirty cab; the clerk said he would make a note of it. I am still very upset about the cab being dirty; It should have been cleaned and sanitized between customers because of the COVID situation. When I got the truck to my house I used Lysol disinfectant spray and wiped down the door handles, steering wheel, dashboard, seat belts and seats before proceeding to use the truck. When I returned the truck later that day an employee came outside to the truck to complete the return of the truck. The employee did not wear a mask while we were close together outside. When we went inside to get a printed receipt, that same employee did not wear a mask. In conclusion the Roseburg, Oregon Uhaul had poor customer service and total disregard for the safety of me and my family, and other customer who use the services of Uhaul.

Great customer service

Michele did a great job! She was very helpful and informative

Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Be Fair. I rented a van and I was late bringing it back. A U-haul dealer picked up the van. I called corporate because I didn't know where the van was but I had been told U-haul picked it up. Corporate didn't have any record of the dealer picking it up. I ended up calling the police to start a report for it being stolen. The officer found it. I went and paid cash to settle the bill and a week later they put through a charge for $250 on top of the $300 I already paid. I have a receipt showing the bill was paid in full prior to the charge they put through. Now my account is overdrawn and there is no record of my rental in U-haul anywhere. I will be fighting this one!!

Great customer service. AAA+

Uhaul employees failed to mention that we had the option of dropping the uhaul off at different location closer to where we moved. But instead we had to drive 3 hours back to the original location to deliver the vehicle. I was charged double what I should have been for a service offered by company but the employees failed to mention this option. 359.00$ when I should have originally been charged 162.00$

Great customers service. Professional and friendly staff. All business and very helpful.

Returning was a breeze.

We had already payed for the extra day through our credit card and the girl charged my husband twice he asked for a refund from the cash he just handed her she said she could not do that my husband asked why he did not understand she would not give it to him.My son was going out second door and my husband went out the door by register when he went out my son heard her say you fucking asshole about my husband my son was so upset he said he could not believe she said that and it was her fault.we will never go back.

Get some new computers so customers don't have to wait so long and then NOT GET a copy of our contract. The only reason I would recommend to a friend is because it's the only place in town to get a trailer or truck that I know of.

The gentleman who helped me at the register and in the lot was a real nice guy and a pleasure to work with. Please give him my regards and tell him thank you again from me.

This is the only uhaul close by where I live.

The guy at the roseburg location was fantastic

Very good service. A Great bunch of people to work with.

Little red headed boy with the ugly haircut at the counter was rude and very unprofessional.

Very rude and pushy attendant/owner.

I think the owner could ask the customer if they want to donate to the trees fund.instead of assuming that people don't like trees because he doesnt

Didn't have truck that I booked so the reservation was changed. When I arrived they didn't have the truck and informed me the only thing they had was used to move weed. As I had to move that day I took that truck. Now everything I own smells very strongly of pot, not great for someone that works in HR. The staff were not friendly and irritated that their co worker didn't show up to work. Overall not a great experience.

Professional in all respects. I"d especially like to commend Candice who went out of her way to solve a difficult electrical problem with my tow vehicle.

It rained on the move and the roof leaked causing some items to become wet. Felt bad nobody at sight to tell as trailer was said to be going cross country when arrived. Waited over 30 minutes for service person

Just wanted to say that the clerk was there by himself when checking in. He was very very upset @ the previous customer & threw his drink against the wall & threw the phone against the wall before continuing with us. I understand being upset but that was very very unprofessional. He did not have a name tag on but he had red hair & a pony tail

Rude employees, rude not friendly at all. Not good customer service.

The location was cluttered. There wasn't a clear path to the cashier. The cashier was helpful enough but was not wearing a mask during my 2 visits in the door.

Must upgrade your computers and do better checks on your employees.

Was quoted 39.99 then charged 84+change. Then tell me I can drop it off in the I'm moving to only to call me later and tell me I have to take it approximately an hour from where I live to another town. The representative was to give me 24 hours free yet I still got charged double what I was quoted.

Make sure truck to be rented on 24/7 is 24/7 capable. Make sure the location employees show up for work

Supposed to open at 7am on Saturday. No one showed up by 7:30am. Gave up and dropped trailer. Now I see a $20 after hours service fee. I will not pay the $20. There was another man that waited form 30 minutes also. We both dropped off the trailers at 7:30am. This was 30 minutes after your store was supposed to open.

No comment @ this time.

The poor employees had a terrible time getting into the right area with the computers. Maybe an update for them?

U-Haul always seems to have a temperamental and troublesome Point of Sale system. Every time without fail there is some bug or misfire that requires starting again or resorting to a manual entry. Other than this my experiences, certainly in Roseburg, OR are all always positive and friendly.

Your employees were great Great customer service thank you

I went to return the U-Haul and a white mustang was being detailed. My husband parked and began the app return. The woman With mid back brown wavy hair, probably 110-120 lbs, 5'6 or so inches who had been in the detail lane cleaning her mustang, banged on my window, and told me I needed to return the car and have it detailed next to the shop. I could “only use the app after hours.” She told me it needed checked in. She moved her mustang to the garage, pointed at cleaning supplies and walked to detail her car—using detail cleaner and filling her car tires with more air. I cleaned The dash, floor, center, steering wheel, doors, climate and stereo knobs—which I believe was her job—with sanitizer for COVID according to the chart next to the chemicals. I waited. She didn't return. I walked over towards her car after it was clear she wasn't going to come back over—stood there for three minutes (I took pictures at one minute intervals of standing by her and her car). She refused to acknowledge me. I then said, “I thought I needed to check this in?” She looked up, held up her air hose for her tire and said “I'm off the clock. There's people inside.” And she returned to maintaining her personal vehicle. I went inside and the gentleman with red hair was polite. He's helped me before—the last three times I've rented from roseburg over the last year and a half (I pour money into the haul a lot...I may reconsider after yesterday).

Like Gonnason, these folks knew what they were doing and they knew who the customer is.

I wish I could have gotten a refund for all the 20 days I didn't use the storage.

Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn’t rent this units. Overall it was a waste of time.

An excellent, well run facility with a professional staff that was always ready to help.

Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.

I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.

Great!!

The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!

Was there for 3 years and had good experience.

The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!

The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.

I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!

Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!

We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.

Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!

Every time I use this facility I always feel that my concerns are taken care if

I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Thank you.

Andrew was amazing!!!

Very nice place

Very helpful and fun staff

I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Everyone was very professional.

Thanks for the rental!

They are an Amazing team!!

The people at the roseburg site are very great.

U-haul in Roseburg OR were the most helpful and friendliest people!

The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

No

Thank you

Great customer service, very professional.

Very clean facility and helpful staff!

Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

excellent staff

Excellent staff

Manager Andrew is great.

went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Great bunch of folks to work with.

Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

The staff was all very friendly and helpful. I will definitely use them again when I need storage.

Very helpfull , good personality,

I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

there was one time that somebody propped open the back door and nobody else was around

The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

Would definitely recommend this storage facility! Great service !!!

Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson

Moving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You