The only issue that I have ever had was during check out, yesterday. I paid two weeks and I was not reimbursed for the remaining two weeks that I won't be in the unit. That's a lot of money to spend after paying for a unit for over 6 years and to not get a two week reimbursement. That part there, gets a 1 star. Never had any issues since then.
tami l | Overall ExperienceSelf Storage Units in Roseburg, OR, 97470
U-Haul Storage of Umpqua Valley
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- 4,5 - Cote moyenne des clients
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Thanks for your professionalism!
jesse s | First ImpressionsGreat staff, knowledgeable and very helpful. Clean facility, well organized.and oprated. First class and reasonably priced.
stuart j | First ImpressionsGreat place, helpful people always felt safe there
pamela b | Overall ExperienceThe staff was very kind, professional and would bend over backwards for you. I have done business with them for many years, I will definitely continue! Thank you
JENNIFER J | Overall ExperienceThe service and ease of the roseburg uhaul was outstanding
kevin b | Overall ExperienceStaff went above and beyond to help me dispose of furniture that didn’t survive the move. Thank you Reece!
Kimberly B | First ImpressionsThe facility made my move from California. Awesome. They were great.
Jamie S | Overall ExperienceOur storage experience with U-Haul was excellent. Accessing our unit was convenient and the facility was very secure.
james w | Overall ExperienceMy only negative comment about this place is when I vacated the premises, and had let uhaul customer service know, and was in good financial standing and upto date on payment, they wanted to charge me a fee for use of the unit when I wasn't even using it anymore. I promptly emailed this location the entire conversation history between myself and the uhaul customer service after hours agent who had told me he'd alert them i had vacated but this location still wanted to charge even after my cleaned unit was vacated and my lock was removed by myself. This is unethical and I don't believe it's legal to charge someone for a goods or service they are no longer receiving. The unit is secure and my belongings were safe here. The staff was friendly when I signed up for the unit and I had no reason to contact them other times.
Elizabeth M | Overall ExperienceStaff very helpful. Thank you
VICTORIA B | Overall ExperienceU-haul Storage of Umpqua Valley is a great place to rent from and store your belongings with!
Pamela E | Overall ExperienceAlissa was awesome
VICTORIA B | First Impressions