Nothing. Service was very friendly and helpful There was a sense of urgency with everyteam member I interacted with.Charles S.
Customer Reviews for U-Haul Storage of Umpqua Valley
Pour nous contacter
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ronald R.
Nothing that I can tell. The staff was very professional and courteous.Donald S.
Le client n'a pas laissé de commentaire.David D.
The app could use some help. Seems like it is hit or miss whether it works. The Stephens location is awesome and always helpful! Love the help they have given us!!!Brett H.
Le client n'a pas laissé de commentaire.shawn H.
Everyone was very professional and quick to get us done and on the road.Thank youColleen M.
Le client n'a pas laissé de commentaire.joe(Confirmed) C.
Personnel amical.Thomas M.
Le client n'a pas laissé de commentaire.stacy a. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda T.
Le client n'a pas laissé de commentaire.Liane W.
Wash windshieldmarie W.
Le client n'a pas laissé de commentaire.steve S.
Windows very very dirtyEDWARD M.
Le client n'a pas laissé de commentaire.Lori G.
Fix broken driver's side mirror (which was noted by UHaul but not fixed before my usage of the vehicle). Also, the passenger's side rear tires were almost treadless -- made me a bit nervous about getting to my destination safely.Shawn T.
Air conditioning wasn't working in truck. Steering wheel was very loose.Frank J.
Very nice, hardly used any gas. Very easy to control and very helpful service lady. Thank you 10/10Josiah H.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Brittany R.
Ur app was hard to use wouldn't work and calling yourself costumer service was a wasteHeather O.
KyeLynn the other guy were professional, efficient, helpful, great UHaul representatives.Kelsey W.
Le client n'a pas laissé de commentaire.GINA B.
Le client n'a pas laissé de commentaire.Amanda L.
Le client n'a pas laissé de commentaire.Sabine D.
The staff were extremely helpful!heidi e. | Expérience générale
Le client n'a pas laissé de commentaire.Ragina H.
Was on hold for 15 minutes so phone protocols useless. Aside from that the web reservation was tedious since had to go thru many screens declining extras since I only. Sexed a van for an hour to do a pick upJon-Marc W.
The Cab of the 26' rented was mis-aligned the truck as a whole needs to be cleaned i.e. windshield, cockpit area, etc. However, the attendants were okay to talk to.Angelito C.
Some of the reusable boxes were dirty, so wiping them out ahead of time would help.David M.
Very friendly staff. This is third time using this location. Very Satisfied!!!Pamela P.
Le client n'a pas laissé de commentaire.Sabrina J.
Fast and easy:)JOSEPHEDWARD B.
The manager, Michelle, is great! Excellent customer service!Christine H.
They were friendly and helped hook up trailer. But at no time did they EVER mention that you would receive a text telling you to check your rental for damages, tires , etc. before you leave their location or even remind you that you should check it over. I got my text an hour later and the tire wheel cover was smashed it- I tried the link in text, it had expired! I was then suppose to call the 800 number that is the spiral of death- no thanks!Jill H.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.SARAH ELIZABETH E.
A busy store but fast and efficient. The young lady who checked me in was the happiest and most pleasant person I've run across in a long time.Gerald B.
Great experience overall, I didn't even have to get out of the pickup. They were there when I pulled up and they unhooked the trailer and moved it so I could get out of the parking lot. Very nice and friendly.MARILYNNE M.
Le client n'a pas laissé de commentaire.Dawn B.
The unit I reserved here was not available upon arrival and the 50 $guarantee has not been paid and probably never will be. Uhaul says contact the location and the location says contact Uhaul. Great PR campaign that uhaul never pays out.Richard H.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.PAMELA FAYE P.
Le client n'a pas laissé de commentaire.Dorothy D.
Le client n'a pas laissé de commentaire.Pamela G.
Le client n'a pas laissé de commentaire.Tylynn H.
The return location was very spacious. Employee was great. Outstanding appearance, enthusiastic, polite and welcoming. We will be renting another truck next week and will use the same location. 1182 NE Stephens St., Roseburg is an excellent Uhaul location.Diane H.
good customer serviceJesse C.
When I told the check in person about the floor, he didn't seem to careChristie H.
Le client n'a pas laissé de commentaire.Hugh B.
Manager in Melboune was rude and disrespectful by discussing my account across the lobby with other customers present. I was told my U-Box would be ready at noon, but it was not done at all when I arrived at noon. I needed to wait an hour to complete picking the U Box up causing me to be late to several other appointments. Very dissatisfied with the over all experience with U Haul.Eric S.
The polar opposite of the Virginia street location. Fast friendly and polite staff.Casey K.
Easy peasyGary H.
Le client n'a pas laissé de commentaire.Karie K.
Le client n'a pas laissé de commentaire.BRENT LEE B.
Windows and mirrors where dirty, and the cup holders had something spilled on them. Had to clean the truck. Also a hot day and the air conditioning did not work.Ken R.
I was charged 20 dollars extra that's not accurate gas was exactly where it was when we got itMICHELLE H.
Le client n'a pas laissé de commentaire.Carlene J.
The gal at the front desk was very thorough & knowledgeable.Edward L.
We have used this location multiple times and are always pleased with the service.Shana B.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.John E.
Le client n'a pas laissé de commentaire.Betty S.
Le client n'a pas laissé de commentaire.JOHN CHARLES J.
Outstanding service. Highly recommend.Michael H.
Le client n'a pas laissé de commentaire.David M.
Our attempt to get information from this location was not good. When we asked for pricing on your boxes, we were told we could get prices on the Internet. They were not helpful and did not want to rent to us. I would never go back there again and would not recommend it.Eugene R.
Le client n'a pas laissé de commentaire.JOHN CHARLES J.
When trying to call this sent I waited for 23 mins and still no live person. I hung up. I did this several times. Always a long wait.tej S.
The general manager Meesh was amazing to me and helped me out so much!Arianna F. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas K.
A very pleasant experience , Good people and very good service---the rental was perfect! Will be back and share with others!! Lord Bless you.Barbara N.
Give your employees a raise! They're doing great. It was my first time using a U-Haul. I had to use a 2 wheel dolly to get a Mitsubishi Lancer across the USA without my wife driving separately. I used an 88 Chevy to tow it. The equipment was cheaper than buying one, was easy to load after I watched U-Haul's videos, and they were friendly about it and answered all the questions I had.Scott B.
Great easy drop off!Kirra S.
Le client n'a pas laissé de commentaire.CHARLES ADAM B.
Le client n'a pas laissé de commentaire.Richard M.
First off the truck was filthy in the cab as well as compartment. Ordered a hand truck no hand truck then had to argue with young man at counter you had it taken off of my bill. I have used U-Haul for years I will never again do so. Due to this experience. Corporate to take a look at it. Sadly we know they won't.Melisa C.
Le service à la clientèle était génial. Both my husband and I said how amazing the guy checking us in was. Seriously so helpful and kind. I hope he knows how much I appreciate that, its far and few between now days.Emily K.
Personable staff. Easy pick up. You guys are the best!!BTB Movers L.
Le client n'a pas laissé de commentaire.Tim W.
Roseburg uhaul great service. Will use again and would recommendGary H.
Le client n'a pas laissé de commentaire.Andrea K.
Excellent service à la clientèleKent O.
I will not rent againDebra H.
Windshield was very dirty w/dried on bugs. also drivers side door would not close properly.Dewey H.
Le client n'a pas laissé de commentaire.Veronica K.
Very helpful and kind employeesMatthew C.
Le client n'a pas laissé de commentaire.John M.
Nothing. Excellent staff, with excellent attitudes and personalitiesFrances S.
Not sureWesley M.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.Alvin C.
The attendant was empathetic to the treatment that I received and did not charge me for the extra miles. Even though I was treated well in Roseburg, I am going to have to think long and hard about doing further business with U Haul.ANN R.
Le client n'a pas laissé de commentaire.Bruce Z.
Checking in truck was really fast. The lot was full, not enough parking for cars. It wasn't clear where I should park. I ended up parking in a space meant for a trailer.MEGAN B.
Le client n'a pas laissé de commentaire.KIPP S. | Expérience générale
Michelle is a blessing to the Roseburg store. Bravo for Uhaul bringing in someone top notch ðŸ˜Krystal M.
I believe I was cheated on the mileage. I drove directly from Roseburg, Oregon to Kent, Washington and back. There were no detours. My on line mileage calculator says that it is 335 miles between those points. Round trip would be 670 miles. When I returned the vehicle the attendant claimed I had driven 957 miles. That is impossible. My dribing time was 10 hours. I would have had to be driving 95,7 miles per hour the entire way to accomplish that. I want a refund of the excess I was charged over the 670 miles i should have been charged for.Richard C.
The receipt that is emailed is super hard to read (at least on my android phone). The more you zoom in the blurrier it gets ðŸ¤·ðŸ»â€â™€ï¸Marianoel G.
Le client n'a pas laissé de commentaire.Tanya R.
Always excellent experience at this location. Staff is very on task and professional here.CYNTHIA V.
Everything was fineDavid D.
Le client n'a pas laissé de commentaire.Mark V. | Expérience générale
Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!ERIN G. | Premières impressions
Thank You fro all your help!!!Donald Dale B. | Premières impressions
I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.Jamie L. | Premières impressions
Le client n'a pas laissé de commentaire.gerry r. | Premières impressions
Michele did a great job! She was very helpful and informativeGarret R. | Premières impressions
Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!Cary G. | Expérience générale
It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused onecorey t. | Premières impressions
This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)Cary G. | Premières impressions
Le client n'a pas laissé de commentaire.JACQUELINE P. | Expérience générale
I wish I could have gotten a refund for all the 20 days I didn't use the storage.Patty W. | Expérience générale
Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn't rent this units. Overall it was a waste of time.THERESA B. | Expérience générale
An excellent, well run facility with a professional staff that was always ready to help.Marty L. | Expérience générale
Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.Richard D G. | Expérience générale
I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.Michael P. | Expérience générale
Great!!Patty W. | Premières impressions
The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!Cynthia S. | Expérience générale
Le client n'a pas laissé de commentaire.gary f. | Expérience générale
Le client n'a pas laissé de commentaire.michelle m. | Expérience générale
Was there for 3 years and had good experience.Brenda L. | Expérience générale
The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!Dicksie A. | Premières impressions
The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.TIMOTHY A. | Expérience générale
I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!KRISTIE C. | Expérience générale
Le client n'a pas laissé de commentaire.Shelby H. | Expérience générale
Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!Robert H. | Expérience générale
We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.DOUG S. | Expérience générale
Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!David A. | Premières impressions
Every time I use this facility I always feel that my concerns are taken care ifJillian H. | Expérience générale
I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Merci.Sandra B. | Expérience générale
Andrew was amazing!!!Taylor R. | Expérience générale
Very nice placejosh w. | Expérience générale
Very helpful and fun stafflindsay d. | Expérience générale
I guess you don’t get a refund when close account and have almost a month left on unit you rented?Kittie B. | Premières impressions
Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)Jennifer I. | Premières impressions
Everyone was very professional.Julie H. | Expérience générale
Thanks for the rental!hailey y. | Expérience générale
They are an Amazing team!!Julie H. | Premières impressions
The people at the roseburg site are very great.carol d. | Expérience générale
U-haul in Roseburg OR were the most helpful and friendliest people!christine f. | Expérience générale
The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!Dave H. | Expérience générale
Nonstephanie G. | Expérience générale
MerciKaren B. | Expérience générale
Great customer service, very professional.Gary M. | Premières impressions
Very clean facility and helpful staff!Rebekah D. | Expérience générale
Everyone was friendly and very helpful. I would recommend this U-haul to anyone.Kay B. | Expérience générale
excellent staffchris l. | Expérience générale
Excellent staffchris l. | Expérience générale
Manager Andrew is great.Robert J. | Expérience générale
went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.Lola S. | Expérience générale
Great bunch of folks to work with.Margaret S. | Expérience générale
Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.Andrew M. | Expérience générale
I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!Jennifer M. | Expérience générale
Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!BRIAN H. | Expérience générale
Very helpfull , good personality,shawn f. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!