Customer Reviews for U-Haul Storage of Umpqua Valley

3 864 évaluations

1182 NE Stephens St   Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

(541) 672-6864

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(541) 672-6864

1182 NE Stephens St
Roseburg, OR 97470
(Located south of Garden Vly Blvd across from AutoZone)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Fix the app so it finds your rental

landon T. 
Évaluation :
4

I had an excellent experience with the gentlemen at this location They mad pick up a breeze

TOINI MARIE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mindy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
1

I had issues with the rented equipment and was not able to use it to complete my job. The brakes on the hitch did not work properly and were locking up while loaded. I felt the trailer brakes engaging and pulling backward on my truck while driving unloaded. I complained about the issue while I was returning the trailer. The guy checked the trailer in and told me that what I was saying didn't make sense, and proceeded to charge me the full amount for a rental trailer I couldn't even use for the purpose I rented it for. I then watched him move the trailer back into stock to be rented to someone else with malfunctioning brakes. Very dis satisfied with the level of service I was provided during the return process and that the employee that was helping me showed no concern for my complaint and basically called me a liar. Will not be renting anything or returning to this location for anything.

Travis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
3

It could be they where just to busy but the employees acted like they didn't have the time to help you properly .. I was given a U-Haul truck that was old had a broken windshield and absolutely filthy inside and out .. the contract from the previous people that had turned it in was still sitting in the cab so obviously and it looked like the truck had not been touched since it was returned I was just handed the key after they handed to them.. the front end has a problem with the steering the the wheel has almost a quarter-turn play and to keep the thing going down a straight line on the freeway was almost impossible.. very unsafe.. I was given the truck with only a quarter tank of gas in it...

Michael M. 
Évaluation :
5

Excellent experience and people.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA R. 
Évaluation :
5

Only my 2nd time using you guys but service has always been great. Merci

Sean W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

timothy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
5

We had a move to Arizona,and these guys helped arrange the best way to get it done. Thank you Roseburg crew, always appreciate you guys !

Brett-Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joey t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dallas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale M. 
Évaluation :
1

I' vevbr My

Joey P.  |  Expérience générale 
Évaluation :
5

Everything was great

Richard P. 
Évaluation :
3

Was told I would be reimbursed for filling the tank past what I left it at, was told that's not the case.

Bryan M. 
Évaluation :
3

Better communication at pick up. Actually give me rental contract.

Christa C. 
Évaluation :
5

Staff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.

Deborah P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Premières impressions 
Évaluation :
4

The Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".

Teresa S.  |  Expérience générale 
Évaluation :
5

I've always liked your company the only thing I'm concerned about is your limits on days that used to be three days to drive somewhere someplace now you got one day to load up a vehicle drive a hundred miles and unload it impossible you need to straighten that mess out but your guys were very helpful there

LARRY ALLEN C. 
Évaluation :
5

Excellent service during a stressful time. Merci.

Ava F. 
Évaluation :
5

Parking when dropping off is super tight in the parking lot.

michael C. 
Évaluation :
4

staff efficient and no wasted time waitng around

Dan H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
5

Excellent manager Michelle in roseburg on Stevens!! Her staff says great things about her and her customer service is superb She has a friendly nature And makes customers feel welcome and important!!

Lucinda S. 
Évaluation :
4

truck leaked

Leita C. 
Évaluation :
5

YAHOOEEE always a fabulous experience !

Harold B. 
Évaluation :
5

no idea; these guys are very good and have used this location twice before.

Lorraine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY ROCHELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROOKE T. 
Évaluation :
5

Nothing except not have one person working office on a busy Saturday.

leroy G. 
Évaluation :
5

Experience was great. I really can't think of anything that could have been improved. The young lady that got me on my way with the truck was excellent & the young man that helped me when I returned it was great as well. I wish I could mention them by name but never got their names. Very impressed with the service. Only thing I would say is scrap the fuel level situation. It was overly complicated. Fill them up & have customers fill them back up before they return them.

Derek F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE ASHLEY F. 
Évaluation :
4

I returned the truck with a bit above the amount of gas I started with 3/8 and was charged a gas surchargeâ€"-I called in after receiving my online invoice ( attendant said my gas level OK when dropped off) 18,75 $ addl.charge. When a person called me back she said I was required to return it with 1/4 of a tank……That was never indicated to me……feel I was a bit scammed on that..!

Steve L. 
Évaluation :
5

Very easy and such a nice younger gentleman took care of us. I would really recommend this end of my move. So easy to work with this dealer. Impressed

Sheila S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

My friend dropped off the U-Haul truck for me, and it went very smoothly.

JARED H. 
Évaluation :
5

THESE PEOPLE ARE INCREDIBLE. !!! There is absolutely nothing to improve. PERFECTION

Harold B. 
Évaluation :
4

Better phone tree answer system for local response to a phone call Current system worked out but, a call from Roseburg, Oregon being answered by someone in Atlanta, GA.

Ronald N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Packed parking lot but due to inventory, that is understood.

Matthew V. 
Évaluation :
5

Can't think of a thing

Philip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas C. 
Évaluation :
5

Doing a great job. Online & in store Always available professional yet friendly

Louis S. 
Évaluation :
4

Supposedly, my credit card was NOT supposed to be charged until I returned the equipment. I reserved it for 2 days @ a special of 102 $per day + 16 $optional insurance. Total should've been 119 $plus a few dollars for the mileage charge. Lo' an behold....instead my credit card is charged for the 2 days instead of 1 since I had dropped it off that same day. Then the additional charge for mileage for a few bucks. WTH??? Stop ripping off your customers.

Marlon D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danny J.  |  Expérience générale 
Évaluation :
5

GREAT customer service!!!!!!!

Edward S. 
Évaluation :
5

This is about my 5th rental from or returning to this location. The Crew are always Friendly, Cheerful, Professional and Expedient !!! **********. THE BEST

Harold B. 
Évaluation :
3

Clear out all the junk laying around so people don't run into it.It was rather chaotic.

WILLIAM B. 
Évaluation :
5

Quick and easy reservation and pickup. Truck was well maintained. Worked great for my needs.

Jamie M. 
Évaluation :
5

Always a smooth transaction!

April E. 
Évaluation :
1

We were told we could return at any time during the weekend without incurring another day charge. That was a lie, I just got billed for another day after returning on Sunday. Every part of the logistics was a nightmare. 2/10, avoid.

Nathaniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

You might consider lowering your prices. 99 cents per mile usage seems a little exorbitant.

Kit C. 
Évaluation :
5

Excellent service as always!

Olivia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyson S. 
Évaluation :
5

The young woman that helped us was very friendly and made everything very easy!

Timothy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOPE MARIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

The experience was as we expected it to be to be there were no surprises, other than the fact about the insurance and having to have U-Haul insurance, changes the daily price by at least 14 $so I think that's a little small fine print that people should know about upfront.

Jason H. 
Évaluation :
5

I see no need for improvements.

DIANE LESLIE W. 
Évaluation :
3

We rented a moving dolly and they said they would put it in the trailer and they never did. So we got down the road almost to the highway and we stopped to check and it was not there so that not only wasted more of my time but my gas as well. Your employees need to start paying more attention.

Brooke F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS B. 
Évaluation :
5

S.O.

jerry B. 
Évaluation :
5

I dropped my tow dolley off at this location. The man that came out and helped me was very nice and helpful. No issues here.

Keri S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
2

Seat was really sloped, hard to sit straight. I asked for a package of blankets and they didn't put them in the truck.

Pamela S. 
Évaluation :
5

I would like to especially thank the person who checked in. I think her name was Alycia. She was wonderful. Also, we would like to thank Travis who was so helpful when we checked out. Wonderful folks at your location.

Denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola S. 
Évaluation :
5

This location has always provided me a pleasant experience.

Mina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
5

I love this uhaul place. always good service.

Nanette G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONNIE RUTH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

I think because of COVID-19 the inside of the truck should've been sanitized.

Terry A. 
Évaluation :
5

I know the trailer is heavy but our gas mileage suffered greatly towing it. The ramps likely acted as a sail as well.

Harold P. 
Évaluation :
5

Roseburg Oregon u-haul employees are great, they take the time to clearly answer all my questions, I Highly Recommend Roseburg Oregon u-haul,

William K. 
Évaluation :
5

The staff was so very helpful and kind. From the minute I walked in the door, I was greeted with smiles and kindness. I appreciate you guys so much and keep up the good work!

JULIE HELENE P. 
Évaluation :
5

Was great running, clean except inside of windshield was dirty and wouldn't have noticed it except was driving into the sun..overall great experience..thanks again

Brian G. 
Évaluation :
4

Show more interest when a customer shows up. And the trucks you have are gas HOGS. Why not using Diesels ??

Darren S. 
Évaluation :
5

The staff at this location was awesome they are very friendly and extremely helpful I would highly recommend this location and Kyle especially

SCOTT AMY O. 
Évaluation :
5

Could not have gone any smoother. Very fast drop off.

Brent S. 
Évaluation :
5

Always a great experience at this location!

John P. 
Évaluation :
5

Easy drop off. Must be where your contract indicates!

LAIRD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara L.  |  Expérience générale 
Évaluation :
1

I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.

Crystal M.  |  Premières impressions 
Évaluation :
5

The general manager Meesh was amazing to me and helped me out so much!

Arianna F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gerry r.  |  Premières impressions 
Évaluation :
5

Michele did a great job! She was very helpful and informative

Garret R.  |  Premières impressions 
Évaluation :
2

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

corey t.  |  Premières impressions 
Évaluation :
5

Very helpfull , good personality,

shawn f.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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