Customer Reviews for U-Haul Storage of Umpqua Valley

Évaluation :

5

Nothing, they did great

Évaluation :

5

The staff are fantastic and go out of the way to help you!

Évaluation :

5

The employees at this location are excellent and extremely helpful.

Évaluation :

5

I've never ever had such an amazing, professional and curious service like this shop in roseburg, Oregon. There staff was very helpful and gave me the up most amazing experience and service that I believe if other companies treat their customers as well they did at this place we would all be less stressful, less angry at each other and would inspire other's to treat each other with respect to see this inspired me that I in return shared my experience with everyone..

Évaluation :

5

The van was excellent and the ease of renting it was easy. Overall I am Pleased and will Recommend it to anyone in need!

Évaluation :

5

Great job following up with me after i extended a day with out no warning. Got rained out. The person who called was nice and an extended me. I ended up dropping the trailer off early the next day before they opened. Didnt know i had to close out on the phone. The same person ended up calling me asking where the trailer was. He was kind and explained the process. Been here a bunch with rentals and storage, kudos to this team.

Évaluation :

5

I didn't know where to park when I returned the truck. Just completely didn't see the sign. They were so understanding and made me feel so good and said no worries. Wonderful women that checked me out and went so smoothly.

Évaluation :

5

Very fast service, personable and helpful

Évaluation :

4

Very friendly staff, helpful and pretty quick service. I will come again.

Évaluation :

5

Service was quick and thorough, the staff that I had interaction with were very friendly as well

Évaluation :

3

Try to carve out more room for parking.

Évaluation :

4

Weather stripping on driver door fell out during operation. Had excellent customer service when picking up and returning truck.

Évaluation :

5

The gal that helped us was really awesome. Helped get lights working and swapped us into another trailer that worked better for our needs. Really great experience thanks to her.

Évaluation :

5

Your employees were professional, efficient and friendly.

Évaluation :

3

My trailer wasn't ready to I had to pick it up in another town, 50 miles away. Then they forgot to include the pads, and I had to email twice to get refunded.

Évaluation :

5

first class!!

Évaluation :

4

NOTHING. THEY WERE GREAT

Évaluation :

4

Verify rented equipment is not reported stolen before renting to next person

Évaluation :

5

very professional

Évaluation :

1

I was told the gas tank was full. I looked at the gas gauge and it read F, but it evidently was not, because after driving less than 10 miles, I had to put over 8 gallons of gas in at $5,25/gallon. It cost me $42.58. When I complained, two of the workers, one male and one female said it was my fault for not verifying that it was a full tank when I picked it up. I have to argue that it's the employees whose job it is to fill the tank after each use at fault. They found my angst quite humorous.

Évaluation :

4

I unfortunately got stuck with a truck that was subpar to day the least. It caused me an extra day and headache. The manager Mrs. Muir went above and beyond to correct the issues and with a very friendly and professional attitude to boot. The other employees well...they exist.

Évaluation :

5

The people were great.

Évaluation :

5

Customer service was excellent.

Évaluation :

4

I had picked up the Trailer in LA on Friday May 8th.then traveled all day Saturday. When at around 11:30 pm, just 8 miles from our home we got a flat. There was no spare, but we were able to get it the rest of the way home that evening. It was in our driveway unloaded by Sunday. We went to town on Mon the 9th and asked how best to address the tire situation. They directed me o call Raod side assistant. They were fantastic! We were informed the the tire was a unique size so they were unable to fix at that time. They would be back to load the trailer up and take it to their shop until they could get what the correct tire to repair it. They would return it to the drop off location after it was repaired, there was nothing else I needed to do. Then I became a bit confused when I was called a couple hour later asking if I need to extend my use of the trailer. as soon as I explained what was happening with the trailer, they assured me everything was fine.

Évaluation :

4

prompt quality service was provided

Évaluation :

2

Get nicer and helpful employees. They didn't walk us to see the truck or offer anything other than the print out and pointing across the lot. Didn't even tell us which truck, which of course is on papers but still

Évaluation :

4

The truck overheated approximately 25 miles from Roseburg. We pulled off and my son in law checked the water in the radiator. It was low. I bought radiator fluid. He added half water, half radiator fluid in the radiator and we were off to finish our move. No problems after that.

Évaluation :

5

Very friendly and efficient staff!!

Évaluation :

3

When my reservation is moved from one location to another the truck inordered should be there not at a 3rd location 14 miles away and i am stuck taking a smaller truck than i reserved.

Évaluation :

2

Don't tell people to bring your equipment back earlier than the contract and dont change the the time to say 8 am when it said 1pm.

Évaluation :

5

The inside of the trailer was dirty with yard waste. I didn't report it at check out and took care of it myself.

Évaluation :

5

When I told him about the bay floor, he was on it immediately as I was leaving. Really good guy.

Évaluation :

5

Great people, great equipment, great service. Merci.

Évaluation :

5

Don't know when I will get the reimbursement for bringing it to a certain location. Thought I would see it by now.

Évaluation :

5

Thanks. The help helped also.

Évaluation :

3

Customer service here in Roseburg, OR was not helpful at all. They were sending us 3 hours away from our destination for our drop off. They did not even try to help. Just said that is what the computer said. I called the 800 number for U-Haul, told them the problem and they were SUPER helpful and changed our drop off location within 1 mile of our destination. Took me less than 5 minutes to do this. I do not understand why the Roseburg, OR location could not pick up the telephone and do the same thing for us as I did. Very disappointed in the customer service there.

Évaluation :

5

Great service, timely checkout and return. Would recommend them to friends

Évaluation :

5

Always a pleasure getting trucks here and the crew takes good care of us ! Thanks from Douglas County Movers LLC

Évaluation :

5

Very good service…there were several people picking up equipment that morning,but the attendants were very professional, courteous, and efficient in getting us taken care of..

Évaluation :

5

The employees are amazing!!

Évaluation :

5

Terrific manager at this location. Friendly, efficient and very clear. Couldn't have been better.

Évaluation :

5

Awesome

Évaluation :

5

This Umpqua location in ROSEBURG was great. Staff were friendly and helpful. No issues in the year we used it. It is very unfortunate we had to switch storage units from this location.. HOWEVER, we have had to terminate all services, both privately and our companies, with Uhaul, switching our regular truck rentals and storage units to other companies, due to the MEDFORD/Rogue Valley location in Oregon, and its employees. And the lack of response from mangement or corporate regarding that location. One of my employees witnessed employees using drugs while a line up of cars waited to be unhooked. When he brought this to the attention of the employee at the counter inside he was then threatened and verbally attacked by numerous employees. We attempted for several months to get any sort of response or resolution from Uhaul as we had dozens of units across the country and clearing them out is obviously a last resort. As long as the Medford employee who threatened ny guy is still employed by Uhaul then we can no longer do any business with any Uhaul.

Évaluation :

5

The incredible manager was awesome. Definitely the best customer service I have come across in a long time. She deserves a raise and a vacation home in the Caymans.

Évaluation :

5

Very friendly and helpful staff Showed us personally where our unit was and showed us how to acess our unit. We are very pleased by the service. thank you Debbie Atkins

Évaluation :

1

I' vevbr My

Évaluation :

5

Staff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.

Évaluation :

4

The Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".

Évaluation :

5

Travis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.

Évaluation :

3

Very hard due to stairs. Should consider putting in elevators.

Évaluation :

1

I rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.

Évaluation :

5

Thought you all were very friendly and most helpful. Nice working with you.

Évaluation :

5

The staff were extremely helpful!

Évaluation :

5

The general manager Meesh was amazing to me and helped me out so much!

Évaluation :

5

Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!

Évaluation :

5

Thank You fro all your help!!!

Évaluation :

1

I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.

Évaluation :

5

Michele did a great job! She was very helpful and informative

Évaluation :

5

Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

Évaluation :

2

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

Évaluation :

5

This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Évaluation :

3

I wish I could have gotten a refund for all the 20 days I didn't use the storage.

Évaluation :

2

Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn't rent this units. Overall it was a waste of time.

Évaluation :

5

An excellent, well run facility with a professional staff that was always ready to help.

Évaluation :

5

Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.

Évaluation :

1

I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.

Évaluation :

5

Great!!

Évaluation :

5

The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!

Évaluation :

5

Was there for 3 years and had good experience.

Évaluation :

5

The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!

Évaluation :

5

The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.

Évaluation :

5

I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!

Évaluation :

5

Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!

Évaluation :

5

We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.

Évaluation :

5

Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!

Évaluation :

5

Every time I use this facility I always feel that my concerns are taken care if

Évaluation :

5

I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Merci.

Évaluation :

5

Andrew was amazing!!!

Évaluation :

5

Very nice place

Évaluation :

5

Very helpful and fun staff

Évaluation :

4

I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Évaluation :

5

Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Évaluation :

5

Everyone was very professional.

Évaluation :

4

Thanks for the rental!

Évaluation :

5

They are an Amazing team!!

Évaluation :

5

The people at the roseburg site are very great.

Évaluation :

5

U-haul in Roseburg OR were the most helpful and friendliest people!

Évaluation :

5

The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

Évaluation :

4

Non

Évaluation :

5

Merci

Évaluation :

5

Great customer service, very professional.

Évaluation :

5

Very clean facility and helpful staff!

Évaluation :

5

Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

Évaluation :

5

excellent staff

Évaluation :

5

Excellent staff

Évaluation :

5

Manager Andrew is great.

Évaluation :

5

went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Évaluation :

5

Great bunch of folks to work with.

Évaluation :

5

Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Évaluation :

5

I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

Évaluation :

5

Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

Évaluation :

5

The staff was all very friendly and helpful. I will definitely use them again when I need storage.

Évaluation :

5

Very helpfull , good personality,

Évaluation :

5

I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

Évaluation :

4

there was one time that somebody propped open the back door and nobody else was around

Évaluation :

4

The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

Évaluation :

5

My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

Évaluation :

5

We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

Évaluation :

5

Would definitely recommend this storage facility! Great service !!!

Évaluation :

4

Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

Évaluation :

5

Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson