The gal at the front desk was very thorough & knowledgeable.
Edward L.Customer Reviews for U-Haul Storage of Umpqua Valley
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We have used this location multiple times and are always pleased with the service.
Shana B.Outstanding service. Highly recommend.
Michael H.Our attempt to get information from this location was not good. When we asked for pricing on your boxes, we were told we could get prices on the Internet. They were not helpful and did not want to rent to us. I would never go back there again and would not recommend it.
Eugene R.When trying to call this sent I waited for 23 mins and still no live person. I hung up. I did this several times. Always a long wait.
tej S.The general manager Meesh was amazing to me and helped me out so much!
Arianna F. | Premières impressionsA very pleasant experience , Good people and very good service---the rental was perfect! Will be back and share with others!! Lord Bless you.
Barbara N.Give your employees a raise! They're doing great. It was my first time using a U-Haul. I had to use a 2 wheel dolly to get a Mitsubishi Lancer across the USA without my wife driving separately. I used an 88 Chevy to tow it. The equipment was cheaper than buying one, was easy to load after I watched U-Haul's videos, and they were friendly about it and answered all the questions I had.
Scott B.Great easy drop off!
Kirra S.First off the truck was filthy in the cab as well as compartment. Ordered a hand truck no hand truck then had to argue with young man at counter you had it taken off of my bill. I have used U-Haul for years I will never again do so. Due to this experience. Corporate to take a look at it. Sadly we know they won't.
Melisa C.Le service à la clientèle était génial. Both my husband and I said how amazing the guy checking us in was. Seriously so helpful and kind. I hope he knows how much I appreciate that, its far and few between now days.
Emily K.Personable staff. Easy pick up. You guys are the best!!
BTB Movers L.Roseburg uhaul great service. Will use again and would recommend
Gary H.Excellent service à la clientèle
Kent O.I will not rent again
Debra H.Windshield was very dirty w/dried on bugs. also drivers side door would not close properly.
Dewey H.Very helpful and kind employees
Matthew C.Nothing. Excellent staff, with excellent attitudes and personalities
Frances S.Not sure
Wesley M.The attendant was empathetic to the treatment that I received and did not charge me for the extra miles. Even though I was treated well in Roseburg, I am going to have to think long and hard about doing further business with U Haul.
ANN R.Checking in truck was really fast. The lot was full, not enough parking for cars. It wasn't clear where I should park. I ended up parking in a space meant for a trailer.
MEGAN B.Michelle is a blessing to the Roseburg store. Bravo for Uhaul bringing in someone top notch ðŸ˜
Krystal M.I believe I was cheated on the mileage. I drove directly from Roseburg, Oregon to Kent, Washington and back. There were no detours. My on line mileage calculator says that it is 335 miles between those points. Round trip would be 670 miles. When I returned the vehicle the attendant claimed I had driven 957 miles. That is impossible. My dribing time was 10 hours. I would have had to be driving 95,7 miles per hour the entire way to accomplish that. I want a refund of the excess I was charged over the 670 miles i should have been charged for.
Richard C.The receipt that is emailed is super hard to read (at least on my android phone). The more you zoom in the blurrier it gets 🤷ðŸ»â€â™€ï¸
Marianoel G.Always excellent experience at this location. Staff is very on task and professional here.
CYNTHIA V.Everything was fine
David D.Nothing to add
Denis K.N.D.
Mark K.The prices I was quoted on we're not what I was charged they ended up being way more almost double not impressed especially 99 cent a mile that's ridiculous online it said 0,59 $
Lajacquline J.Owner was great and staff was awesome
James P.Very high marks for customer service.
Diana P.Always great service and very helpfully
Rene B.Always a good experience at this UHAUL
alishya C.Worst customer service I have EVER received, previous employees warned me the "store manager" is a real jersey but I figured they were just bad workers. First of all they gave away my reservation I got the wrong truck they sent me off in a dolly with the ebrake on om the dolly itself, which I realized in about 2 minutes. That store manager is there for YOU to provide customer service to her, they have employees out there video taping me on their phone arguing with the store manager super unprofessional I will never use uhaul again.
Caitlin S.Give written estimate of cost before rental. Properly maintain equipment. Vendor test drive at highway speeds before renting. Sideview mirrors must be adjustable. Vendor should have checked to see if adjustable. I have some responsibility for misplacing my trust in vendor. Not again!
MICHAEL FREDERIC N.The check in guy was awesome
mark M.When you call the 1-800 number the hold time on phone is longer than 15 minutes. The app does not allow you to make changes so if you need to add a day to a truck your renting and need more ti.e or another day it would not allow me to make adjustments
Monica A.After trying 3 times at 3 different places, as instructed by uhaul and no place would take the cursed trailer. This place finally did thankfully to put an end to our suffering due to Uhaul.
Holly M.I was greeted by the owner wearing a mask and distancing. I pre registered so I was in and out with my trailer in a matter of minutes. Couldn't be happier with the service I received!
john S.Equipment was originally ordered for Myrtle Creek (about 15 miles south of the pick-up location) After some confusion equipment was ready about 2 hours after desired pick-up time. I was upgraded to an Auto Transport since a Car Dolly was not available.
Douglas T.Online check in was pointless. Information was entered during reservation, and online check in, and then in the office.
Chris O.Guy at drop off was short on inviting but got the job done quickly
Mike C.Very helpful & courteous.
Christy C.The guy at the store was very helpful in formula sizes trailers he needs a raise
norman B.The female manager and equipment repair fellow on duty 5/52021 were extremely friendly, helpful, courteous and great representatives for the u-Haul company as a whole. I highly recommend and commend this team and location in Roseburg, Oregon.
robert M.Staff was extremely helpful! Best customer service I have received EVER!!
Erin G.Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!
ERIN G. | Premières impressionsI was very pleased with the amazing service I received. Merci.
Anna H.Truck ran well , didn't care much for the engine brake , and the van part had been repaired from past damage , looks good but it leaked water from both sides getting cardboard boxes we proved to be a problem But over all we'be happy we made the move
mark F.Not a thing
Patrick B.Love all the online features
April E.Great customer service!!
Clarence S.Excellent customer service
Dane K.Drop off was great and easy people were very helpful
LAURA T.Merci
Peggy M.Roseburg U-Haul is an extremely professional business!!!
James L.the Uhaul iPhone app was not working because of an unknown reason, so went in to store. Alex was helpful and professional - wonderful to work with.
Kim G.Staff was helpful and efficient
William G.Thank You fro all your help!!!
Donald Dale B. | Premières impressionsI rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.
Jamie L. | Premières impressionsMichele did a great job! She was very helpful and informative
Garret R. | Premières impressionsAwesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!
Cary G. | Expérience généraleIt is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one
corey t. | Premières impressionsThis is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)
Cary G. | Premières impressionsI wish I could have gotten a refund for all the 20 days I didn't use the storage.
Patty W. | Expérience généraleHaving a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn't rent this units. Overall it was a waste of time.
THERESA B. | Expérience généraleAn excellent, well run facility with a professional staff that was always ready to help.
Marty L. | Expérience généraleVery helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.
Richard D G. | Expérience généraleI was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.
Michael P. | Expérience généraleGreat!!
Patty W. | Premières impressionsThe staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!
Cynthia S. | Expérience généraleWas there for 3 years and had good experience.
Brenda L. | Expérience généraleThe manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!
Dicksie A. | Premières impressionsThe manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.
TIMOTHY A. | Expérience généraleI have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!
KRISTIE C. | Expérience généraleMr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!
Robert H. | Expérience généraleWe have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.
DOUG S. | Expérience généraleVery happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!
David A. | Premières impressionsEvery time I use this facility I always feel that my concerns are taken care if
Jillian H. | Expérience généraleI was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Merci.
Sandra B. | Expérience généraleAndrew was amazing!!!
Taylor R. | Expérience généraleVery nice place
josh w. | Expérience généraleVery helpful and fun staff
lindsay d. | Expérience généraleI guess you don’t get a refund when close account and have almost a month left on unit you rented?
Kittie B. | Premières impressionsAndrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)
Jennifer I. | Premières impressionsEveryone was very professional.
Julie H. | Expérience généraleThanks for the rental!
hailey y. | Expérience généraleThey are an Amazing team!!
Julie H. | Premières impressionsThe people at the roseburg site are very great.
carol d. | Expérience généraleU-haul in Roseburg OR were the most helpful and friendliest people!
christine f. | Expérience généraleThe customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!
Dave H. | Expérience généraleNon
stephanie G. | Expérience généraleMerci
Karen B. | Expérience généraleGreat customer service, very professional.
Gary M. | Premières impressionsVery clean facility and helpful staff!
Rebekah D. | Expérience généraleEveryone was friendly and very helpful. I would recommend this U-haul to anyone.
Kay B. | Expérience généraleexcellent staff
chris l. | Expérience généraleExcellent staff
chris l. | Expérience généraleManager Andrew is great.
Robert J. | Expérience généralewent out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.
Lola S. | Expérience généraleGreat bunch of folks to work with.
Margaret S. | Expérience généraleFacility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.
Andrew M. | Expérience généraleI used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!
Jennifer M. | Expérience généraleEverybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!
BRIAN H. | Expérience généraleThe staff was all very friendly and helpful. I will definitely use them again when I need storage.
Patricia K. | Expérience généraleVery helpfull , good personality,
shawn f. | RéservationI had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.
Ken G. | Expérience généralethere was one time that somebody propped open the back door and nobody else was around
richard b. | Expérience généraleThe staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.
david h. | Expérience généraleMy only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records
DONNA S. | Expérience généraleWe did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.
renate t. | Expérience généraleWould definitely recommend this storage facility! Great service !!!
Marion M. | Expérience généraleDifficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.
peter r. | Expérience généraleOutstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson
jerry o. | Expérience généraleMoving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You
Sam R. | Expérience générale