Customer Reviews for U-Haul Storage of Umpqua Valley

Évaluation :

5

The attendant was empathetic to the treatment that I received and did not charge me for the extra miles. Even though I was treated well in Roseburg, I am going to have to think long and hard about doing further business with U Haul.

Évaluation :

5

Checking in truck was really fast. The lot was full, not enough parking for cars. It wasn't clear where I should park. I ended up parking in a space meant for a trailer.

Évaluation :

5

Michelle is a blessing to the Roseburg store. Bravo for Uhaul bringing in someone top notch 😁

Évaluation :

3

I believe I was cheated on the mileage. I drove directly from Roseburg, Oregon to Kent, Washington and back. There were no detours. My on line mileage calculator says that it is 335 miles between those points. Round trip would be 670 miles. When I returned the vehicle the attendant claimed I had driven 957 miles. That is impossible. My dribing time was 10 hours. I would have had to be driving 95,7 miles per hour the entire way to accomplish that. I want a refund of the excess I was charged over the 670 miles i should have been charged for.

Évaluation :

5

The receipt that is emailed is super hard to read (at least on my android phone). The more you zoom in the blurrier it gets 🤷🏻‍♀️

Évaluation :

5

Always excellent experience at this location. Staff is very on task and professional here.

Évaluation :

5

Everything was fine

Évaluation :

5

Nothing to add

Évaluation :

5

N.D.

Évaluation :

3

The prices I was quoted on we're not what I was charged they ended up being way more almost double not impressed especially 99 cent a mile that's ridiculous online it said 0,59 $

Évaluation :

5

Owner was great and staff was awesome

Évaluation :

5

Very high marks for customer service.

Évaluation :

5

Always great service and very helpfully

Évaluation :

5

Always a good experience at this UHAUL

Évaluation :

1

Worst customer service I have EVER received, previous employees warned me the "store manager" is a real jersey but I figured they were just bad workers. First of all they gave away my reservation I got the wrong truck they sent me off in a dolly with the ebrake on om the dolly itself, which I realized in about 2 minutes. That store manager is there for YOU to provide customer service to her, they have employees out there video taping me on their phone arguing with the store manager super unprofessional I will never use uhaul again.

Évaluation :

4

Give written estimate of cost before rental. Properly maintain equipment. Vendor test drive at highway speeds before renting. Sideview mirrors must be adjustable. Vendor should have checked to see if adjustable. I have some responsibility for misplacing my trust in vendor. Not again!

Évaluation :

5

The check in guy was awesome

Évaluation :

5

When you call the 1-800 number the hold time on phone is longer than 15 minutes. The app does not allow you to make changes so if you need to add a day to a truck your renting and need more ti.e or another day it would not allow me to make adjustments

Évaluation :

4

After trying 3 times at 3 different places, as instructed by uhaul and no place would take the cursed trailer. This place finally did thankfully to put an end to our suffering due to Uhaul.

Évaluation :

5

I was greeted by the owner wearing a mask and distancing. I pre registered so I was in and out with my trailer in a matter of minutes. Couldn't be happier with the service I received!

Évaluation :

4

Equipment was originally ordered for Myrtle Creek (about 15 miles south of the pick-up location) After some confusion equipment was ready about 2 hours after desired pick-up time. I was upgraded to an Auto Transport since a Car Dolly was not available.

Évaluation :

5

Online check in was pointless. Information was entered during reservation, and online check in, and then in the office.

Évaluation :

3

Guy at drop off was short on inviting but got the job done quickly

Évaluation :

4

Very helpful & courteous.

Évaluation :

5

The guy at the store was very helpful in formula sizes trailers he needs a raise

Évaluation :

5

The female manager and equipment repair fellow on duty 5/52021 were extremely friendly, helpful, courteous and great representatives for the u-Haul company as a whole. I highly recommend and commend this team and location in Roseburg, Oregon.

Évaluation :

5

Staff was extremely helpful! Best customer service I have received EVER!!

Évaluation :

5

Staff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!

Évaluation :

5

I was very pleased with the amazing service I received. Merci.

Évaluation :

5

Truck ran well , didn't care much for the engine brake , and the van part had been repaired from past damage , looks good but it leaked water from both sides getting cardboard boxes we proved to be a problem But over all we'be happy we made the move

Évaluation :

4

Not a thing

Évaluation :

5

Love all the online features

Évaluation :

5

Great customer service!!

Évaluation :

5

Excellent customer service

Évaluation :

5

Drop off was great and easy people were very helpful

Évaluation :

5

Merci

Évaluation :

5

Roseburg U-Haul is an extremely professional business!!!

Évaluation :

5

the Uhaul iPhone app was not working because of an unknown reason, so went in to store. Alex was helpful and professional - wonderful to work with.

Évaluation :

5

Staff was helpful and efficient

Évaluation :

5

Friendly and helpful staff

Évaluation :

5

Thank You fro all your help!!!

Évaluation :

5

The customer service was great from start to finish .

Évaluation :

1

I rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.

Évaluation :

5

Wouldn't change a thing. Great service.

Évaluation :

5

Check in process was very easy and Michelle was awesome.

Évaluation :

5

Some of the stuff I filled out online didn't transfer over to the store, like taking a picture of my ID, so we had to re-do that. The owner was super friendly and helpful, and even saved us some money by offering package deals. Will definitely use them again.

Évaluation :

5

Super nice service. Thank you.

Évaluation :

5

All Great Service!!! And Equipment.

Évaluation :

5

Nothing at all. This was the most perfect rental/transaction ever! The trailer was very clean to the point where we could still smell the cleaner inside. The employees were top notch and all went smooth

Évaluation :

5

U-Haul Storage of Umpqua Valley, 1182 NE Stephens St, Roseburg, OR 97470 were professional, helpful and efficient. The Redlands office less so. Thank you Roseburg U-Haul

Évaluation :

5

You have a great team at the Roseburg U-Haul.

Évaluation :

3

The truck had a TERRIBLE odor in it.

Évaluation :

1

I arrived at the Uhaul location in Roseburg, Oregon at 5:00pm to pick up a truck rental. The clerk told me that the truck had not been returned by the previous costumer. (I wish they would have called me so I would not have wasted a 50 mile round trip) He called the previous customer who told him that the truck would be back in about 5 minutes (The clerk had already told me that the truck was 6 hours late) and that I could have a seat and wait if I wanted. I had previously completed all the forms online in order to reduce the amount of time at the counter and inside the Uhaul store. I decided that I didn't want to wait inside and asked if I could come back and pick up the truck the next morning; it was then arranged for me to pick up at 8:00 am the next morning. I decided to call Uhaul the next morning before I left to confirm the truck was there and ready for pick up. It was. When I arrived I paid for the rental plus the insurance and the estimated mileage. After getting inside and starting the truck I noticed that the inside had not been cleaned: there was liquid in the bottom of one of the cup holders (looked like coffee with creamer), appeared to be cigarette ashes all over the floor of the cab (I am a non-smoker). I went back inside and informed the clerk that the inside of the cab was dirty and that I did not want to be responsible for cleaning up the dirty cab; the clerk said he would make a note of it. I am still very upset about the cab being dirty; It should have been cleaned and sanitized between customers because of the COVID situation. When I got the truck to my house I used Lysol disinfectant spray and wiped down the door handles, steering wheel, dashboard, seat belts and seats before proceeding to use the truck. When I returned the truck later that day an employee came outside to the truck to complete the return of the truck. The employee did not wear a mask while we were close together outside. When we went inside to get a printed receipt, that same employee did not wear a mask. In conclusion the Roseburg, Oregon Uhaul had poor customer service and total disregard for the safety of me and my family, and other customer who use the services of Uhaul.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Michele did a great job! She was very helpful and informative

Évaluation :

5

Awesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!

Évaluation :

2

It is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one

Évaluation :

5

This is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)

Évaluation :

3

I wish I could have gotten a refund for all the 20 days I didn't use the storage.

Évaluation :

2

Having a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn't rent this units. Overall it was a waste of time.

Évaluation :

5

An excellent, well run facility with a professional staff that was always ready to help.

Évaluation :

5

Very helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.

Évaluation :

1

I was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.

Évaluation :

5

Great!!

Évaluation :

5

The staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!

Évaluation :

5

Was there for 3 years and had good experience.

Évaluation :

5

The manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!

Évaluation :

5

The manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.

Évaluation :

5

I have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!

Évaluation :

5

Mr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!

Évaluation :

5

We have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.

Évaluation :

5

Very happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!

Évaluation :

5

Every time I use this facility I always feel that my concerns are taken care if

Évaluation :

5

I was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Merci.

Évaluation :

5

Andrew was amazing!!!

Évaluation :

5

Very nice place

Évaluation :

5

Very helpful and fun staff

Évaluation :

4

I guess you don’t get a refund when close account and have almost a month left on unit you rented?

Évaluation :

5

Andrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)

Évaluation :

5

Everyone was very professional.

Évaluation :

4

Thanks for the rental!

Évaluation :

5

They are an Amazing team!!

Évaluation :

5

The people at the roseburg site are very great.

Évaluation :

5

U-haul in Roseburg OR were the most helpful and friendliest people!

Évaluation :

5

The customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!

Évaluation :

4

Non

Évaluation :

5

Merci

Évaluation :

5

Great customer service, very professional.

Évaluation :

5

Very clean facility and helpful staff!

Évaluation :

5

Everyone was friendly and very helpful. I would recommend this U-haul to anyone.

Évaluation :

5

excellent staff

Évaluation :

5

Excellent staff

Évaluation :

5

Manager Andrew is great.

Évaluation :

5

went out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.

Évaluation :

5

Great bunch of folks to work with.

Évaluation :

5

Facility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.

Évaluation :

5

I used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!

Évaluation :

5

Everybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!

Évaluation :

5

The staff was all very friendly and helpful. I will definitely use them again when I need storage.

Évaluation :

5

Very helpfull , good personality,

Évaluation :

5

I had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.

Évaluation :

4

there was one time that somebody propped open the back door and nobody else was around

Évaluation :

4

The staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.

Évaluation :

5

My only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records

Évaluation :

5

We did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.

Évaluation :

5

Would definitely recommend this storage facility! Great service !!!

Évaluation :

4

Difficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.

Évaluation :

5

Outstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson