Customer Reviews for U-Haul Storage of West Seattle

6 536 évaluations

6343 35th Ave SW   Seattle, WA 98126
(@ Morgan St)

(206) 937-9320

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(206) 937-9320

6343 35th Ave SW
Seattle, WA 98126
(@ Morgan St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The service was excellent and the personnel were very knowledgeable, but the truck was ancient (the passenger door didn't close properly).

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T. 
Évaluation :
5

Very organized and friendly

Sheree C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daria B. 
Évaluation :
5

Carla was very efficient, helpful and friendly across the whole pick up and drop off process (some 8 hours apart, a long day!).

StanleyRonald W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

oralando C. 
Évaluation :
5

Wonderful Customer service!!

Charmaine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
3

I made a reservation for a 5x8 a month before the pick up date and it ended up being unavailable the morning I went to pick it up. I then spent the next 2 hours searching for an alternative. The best Uhaul could do was locate a 4x8 30 minutes away. I ended up going that route but was pretty unhappy as I lost 2,5 hours of moving time and ended up having to leave a few things behind that I thought id be able to take. The whole experience was pretty frustrating to say the least. That said, the people I spoke with were very nice, just unable to really do anything to rectify the situation.

Douglas H. 
Évaluation :
5

Nothing. Everyone was so friendly and helpful!

chris O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

The location on 35th ave sw in Seattle was great. However the. first location I was sent to was not an actual uhaul location and I wound up having to go back and get the truck and take it to the location on 35th. I had suggested the 35th ave location to the rep and instead they directed me to another location and put that address in my reservation. I took the truck there parked it and did the online check out. When I completed that process I found no drop box to place the key so I held on to it and called CS to see what they wanted me to do with the key. 60 min wait to talk to customer service and they told then told me to go back and get the truck because that was not an actual uhaul location they had sent me to. They reversed my drop off and I had to complete it all again at the 2nd location. Staff was great onsite. The rep that updated my reservation to a location that wasn't actually a drop off - not so much. Spent three hours doing what should have been a 15 minute task.

Corrina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLETON S. 
Évaluation :
5

Convenient location, good people and good service.

Ralph P. 
Évaluation :
4

Upon returning the vehicle, my husband was asked what he hit that damaged the top of the vanâ€"a place we could not see from the ground and never even thought to look at when checking for preexisting damage at pick up. With the exception of a stop at a Public Storage facility with garage clearance designed for much larger trucks, we drove the van outdoors and did not pass under any place with low clearance. We caused no damage, and the return interactions were most unpleasant. It soured what had been a positive experience until then.

Constance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Friendly staff. Well trained. Respect customers time and make it enjoyable.

DAVID F. 
Évaluation :
5

The West Seattle crew is always very helpful and courteous. TM 1624 had seen better days as the driver's door wouldn't close all the way, ran great otherwise. The only thing I would change is to not leave the trucks running while they check us out - the fumes / emissions are pretty strong ;) Thank you!

MICHAEL M. 
Évaluation :
1

You guys fucked us over so bad, in so many ways, it's bullshit. First off, I showed up to learn the item we reserved was not available at this location and we were not notified and the reservation guarantee was not honored . Second, once we did find where we were to go the price we were quoted was no where near what they charged. The the trailer did not actually work so they charged us $1200 for an item we didn't need and wasn't compatible . Our tow system was 5 000 lbs and the trailer and car we well over this causing an unsafe driving . It also caused our gas price to go through the roof and almost DIE! We were then directed to drop off the uhaul over 120 miles from where we requests and took hours of phone conversations to fix - it was bait and switch and Breach of contract

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi W. 
Évaluation :
5

Staff was extremely helpful and professional. The process was easy and met my needs.

MORRIS L.  |  Premières impressions 
Évaluation :
3

Site had 10+ cargo vans and many pickups but could not allow West Seattle to Everett, 30 mile one way trip to move some furniture. I had to drive 30 miles to the uhaul place, get the uhaul, drive 30 miles in the uhaul to my destination, and then drive 30 miles back. That was my bad for not ensuring I had a reservation, but with the number of parked vans on the property it was definitely irritating to have to drive the van 30 miles more/ 1hr20min more than I needed.

Sabrina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zipan H. 
Évaluation :
3

Did mobile check-in. Still had to wait over a half hour to get the key from customer service. I did mobile check out. I haven't received a receipt or any confirmation of my order.

Dawn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN B. 
Évaluation :
5

Great service, no issues.

Bill H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter U. 
Évaluation :
3

I was devastated after booking in advance and planning a complex trip that when I arrived at the site, they wouldn't let me have the trailer because I didn't have an American driver's license. I own a multi million dollar residence in California. I drive a fully insured California auto that I own . I am a resident of Barbados. The agent never heard of Barbados. I presented a government of Barbados drivers license with full photo I D ,( the same as a US lic.) They refused to give me the trailer. I drive my own car and have rented auto's many times in the US with this license . The ignorance of the management of your depo was depressing . Your notice in your facility said “Government issued driver's license required “. Fain enough. Please explain to your people that there are more Governments and County's in the world than just America. Please make your rules make sense. How would you like to be refused service because you presented an American license in another country. America is not the only country in the world. Fortunately my Wife has a Canadian driver's license and they accepted hers. Aside from this issue, I'm very satisfied with the service and assistance that I received and the trailer worked well, without incident.

Don L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
1

The representative had zero interest in helping me. When you are already pushed, stretched, and exhausted from a difficult move, a cold, uncaring personality is the last thing you need. I had zero help checking the van for existing damage or, really, any communication about anything other than this is how much it will cost, return with gas, and where the van was parked. I will never recommend this location to anyone.

Kim T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sierra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caroline D. 
Évaluation :
5

This was by far the best experience I've had at uhaul. Eva was so kind and helpful. The truck was incredibly clean and it was an easy and fast process to pick up and drop off. This location deserves some applause.

Meghan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Very streamline process. Very clean pickup. Very pleasant and helpful staff!

Christina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine H. 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE!

Marlena O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G. 
Évaluation :
2

There were two locations. The Renton location for the trailer pickup altered my reservation, gave my trailer to an employee to use for his weekend motorcycle trip and I was given one that had not been serviced

Carlton T. 
Évaluation :
2

All the employees were super nice and efficient: but I have one big complaint. The mileage on the truck I borrowed was incorrectly logged. I should have double checked that the mileage on my paperwork matched the mileage on the truck before I left the facility, and I didn't. I assumed it was correct. I was charged for 52 miles when I only drove the truck about 12 miles. I could not prove otherwise, so I had to pay the 80 extra bucks for mileage that I did not use. I am writing this review so that anyone that reads it will be aware and double check the odometer and see that it matches what they say it is at before driving out of the facility.

kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel L. 
Évaluation :
5

These folks run a good UHaul site!

Christine K. 
Évaluation :
4

Price label of supplies were out of date

Jorge Z. 
Évaluation :
5

Young woman who helped us was fantastic. This location has the best staff!

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
1

The associate documented rental vehicle to be returned next day morning at 7am instead of 5:45pm next day. Actually, this is a fraudulent practice so that you rent it again . Rental vehicle is for 24 hrs and not 12 hrs.

Vikramkumar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

HUGE improvement over our last experience. We showed up early, our reservation was cheerfully modified and we were on our way quickly. Very pleasant experience. Kudos all around!

Scott R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fredrich K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

A lock that had been drilled out was a surprise when we went to use it… maybe just being part of the checklist might help?

Llysa H. 
Évaluation :
5

The service at this location is always excellent!! Keep up the good work!

John M. 
Évaluation :
4

The person who checked out our vehicle to us was very friendly. I like being able to reserve a vehicle online. No real suggestions for improvement. Merci!

Alex D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK L. 
Évaluation :
5

Have a flat rate by day on all rentals.

Harry S. 
Évaluation :
5

Truck was rough running and key was kind of funky.. Please maintain vehicles for customers

monti D. 
Évaluation :
4

Decent folks, good service, clean vehicle, Easy squeezy What else matters ?

Ken P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristofer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JILL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
4

Have the hand truck already in the rental vehicle at the time of renting.

kennieth Y. 
Évaluation :
5

Friendly staff and efficient. In and out quickly. Thanks

Tiy O. 
Évaluation :
5

Very helpful, clean and organized. There could have been a few more parking spots available for customers there.

Nicole N. 
Évaluation :
3

The contract was saying tank full but wasn't.

KarenTiemi L. 
Évaluation :
5

Share trucks with other locations so that customers can do one-way rentals.

Fred L. 
Évaluation :
4

The mobile app experience failed at the phase of verifying GPS.

Brandon B. 
Évaluation :
3

The white haired man who was there at check-in was a condescending ass who interrupted me and was rude. The overall experience which would have been 5 stars was tainted by poor customer service and a total lack of professionalism

Bill C. 
Évaluation :
5

Great customer service on both pickup & return. Merci!

Cheryl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice C. 
Évaluation :
5

The service given to customer is timely as you enter the office

joseph M. 
Évaluation :
4

The mobile check in process was really annoying. I entered everything I was asked for ahead of time. Then when I arrived to pick up the van it asked for more information I didn't have handy, like a passport or business number that could be called for verification. I already provided my license and credit card details. If you needed more than that it should have been asked for when I first set up the reservation so I wasn't caught by surprise. I had to go inside instead and have them complete the check in.

Linda T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby M. 
Évaluation :
5

I received great customer service

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wolfgang K. 
Évaluation :
5

The staff at the West Seattle location are always extremely helpful and professional, gold stars all the way around!

MICHAEL M. 
Évaluation :
4

Nothing. Everything was just great.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
4

The truck rattled and made terrible noises when driving. There was a bad odor of stale cigarettes. Interior was clean otherwise.

Andrew H. 
Évaluation :
5

Your representatives at West Seattle are all great, Everytime I've been there they are professional and engaged. To your corporate side... those roll up trailer doors are a pain,nosie, hard to use, limits ceiling height etc... give me swing open hinged doors please... Also your automated call & reserve system was a huge fail... not only did it not proiperly schedule what I needed, but even after calling in & speakinging to a regional representative, your email system keep sending me incorrect information, which then forced me to waste time trying to correct it...

Steve I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
1

I closed my account and I'm still being harassed

MICHAEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S.  |  Expérience générale 
Évaluation :
5

Very friendly and easy to work with.

Gretchen G.  |  Premières impressions 
Évaluation :
5

Friendly helpful and respectful staff.

Randall F.  |  Premières impressions 
Évaluation :
4

The only thing is there is no ramp for upstairs units and no elevator so if you have an upstairs unit you have to carry everything down steps

Kayla J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN K.  |  Expérience générale 
Évaluation :
5

Would be helpful to have access after hours

MICHELLE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donald C.  |  Expérience générale 
Évaluation :
1

Be careful you will go into lien after 30 days and then auction after 60 days.

Kiarra H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA S.  |  Expérience générale 
Évaluation :
5

Très sympathiques et professionnels. I love the unit. Very clean and convenient.

Mikko S.  |  Premières impressions 
Évaluation :
2

Units are Betty very small. Couldn't even get into the unit had to wait till the next day. They bid t until the access door.

Judy D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl B.  |  Expérience générale 
Évaluation :
1

The description for my unit is misleading. I only reserved this unit because the listing said there's an elevator to my unit. I still have to use stairs. There is also a rat trap in my unit. The trap says not to move it. Clearly, not too ideal for a 5x5 storage unit to have valuable floor space taken. I will be writing reviews on google and Yelp regarding this.

Tyler G.  |  Online Move In 
Évaluation :
2

Vacated the unit after about a week but the attendant was unable to tell me if I could be prorated for my short stay. Charged an extra $100 in Albuquerque due to lack of planning by Uhaul to have the unit at the agreed upon location.

Chris V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Reed was accommodating and friendly. Went above and beyond to find solutions for our needs.

Amy P.  |  Premières impressions 
Évaluation :
5

Everyone was helpful, friendly, and professional. The general manager was understanding and compassionate with the customers.

MICHAELENE T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sodonia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clifford c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed K.  |  Expérience générale 
Évaluation :
5

Mr. Herald Silvernail was very experienced in managing that facility. I was in a hurry and they rose to the occasion. Very accurate and professional team. Thanks for helping me with my storage needs. Greg T. Sankey

gregory s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REED RICHARD J.  |  Expérience générale 
Évaluation :
5

regarding my ranking of no on question y (recommending) u-haul storage - i would totally recommend based on Q1 thru Q5, but in my situation the rank is solely a cost reason. $194/mo is high for my needs (i really don't care too much about the contents anyway, and locker is bigger than necessary).... If it wasn't a free offer for the month, i would have had to find a much cheaper alternative.

Michelle G.  |  Premières impressions 
Évaluation :
1

For no reason they always had a lock on our storage unit when I ALWAYS paid on time. The original worker I talked to said that paying on the day it was due meant it was late (excuse me?), another coworker over heard this and told him that wasn't true and they shouldn't be locking our things. They got into an argument in front of us. Every time we had to have them unlock our unit they took their time and made us wait around 30 minutes. When we checked in with our key card the alarm guaranteed would still go off every time, but also no one ever checked on us when it did go off, so the staff just truly doesn't care or checks on anyones unit when the alarms go off. The automatic lights turn off after 2 minutes, so when we were in our storage unit we would have to run down the hallway every two minutes for the lights to turn back on. The layout was terrible and was impossible to quickly get our things since there was no ramp to roll our things down from the second floor with. We had to carry our items to the bottom of the stairs and then wheel them to our car. On our last day there, there was one worker who was in charge of the storage units and she has been the only helpful worker for the few years I have had to use this facility, I wish I got her name (but it is whoever is in charge of storage currently (9/27/21)) and she is the only one who seemed to follow any process or protocol. When she tried any protocol it seemed all the other co workers there were "too cool" or maybe just high, and would get in her way to do the right thing. She asked the red-headed guy with the beanie behind the counter if anyone did a final check on our storage unit, and he replied "whatever they're just going to sign." The thing was, we were waiting at our unit for someone to come check because they said they were sending an employee to do so, after waiting 30 minutes a different worker came up to tell us we had to move our car because they needed it for a truck (even he was abrasive, and did not wear a mask and we had to ride in an elevator with him.) On our way back up to move our car is when the red headed employee just told us to sign, so we were very confused that he made us wait 30 minutes next to our unit at all just to sign a paper that our unit was "checked." This is the most unprofessional establishment. But you know that already.

Hillary K.  |  Expérience générale 
Évaluation :
4

The unit itself had zero light so we had to use flashlights or phone lights to see our contents. The service from the two GMs we worked with during the 11 months experience was very good. Always responsive and willing to help. Will recommend to my clients for sure.

Tonya S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennie B.  |  Expérience générale 
Évaluation :
5

awesome humans, thanks so much

Gavin H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

paul n.  |  Expérience générale 
Évaluation :
3

Move in was very easy but little information is provided as to where you need to enter. It also states vastly different hours on the website than reality. It was a major consideration when renting the unit only to find out it is limited to business hours, not the stated after hours access. I feel deceived and therefore do not feel I should be paying as much as I am. It is much harder for me to use this unit without the stated hours. I may need to take my business elsewhere as a result.

David E.  |  Online Move In 
Évaluation :
5

My only problem is that when I went to move out after I had cleaned the storage locker out and it was move in ready for the next tenant I ended up having to pay for another month even though it was the third and my bill is due on the third or else I would be sent to collections so now I’m stuck with an empty locker, so if I’m moved out and it’s ready to go why would I need to pay for another month please tell me that? thank you,

Kelly K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY J.  |  Expérience générale 
Évaluation :
4

Overall experience at the facility was great. The negative is that I had to drive there to confirm/'rent now' for the booking. The online system only 'reserved' but not guaranteed the booking - that felt misleading and created a sense of unease had I not followed up prior to the date I expected my reserved two storage units to be available. The gentlemen I spoke with showed on his end the two units I reserved but they were not visible for me to rent now online so I had to drive there to complete the booking. This is a poor customer experience and should be improved. However, at the site, Reed was great - friendly and walked me through everything.

Daniel C.  |  Premières impressions 
Évaluation :
2

Dissatisfied due to the ridiculous nickel and dime fees for everything, rate increases consistently, mandate on what lock to use, And having a facility lock put on my unit because I was not using the required lock mandated by u-haul.

michael r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Premières impressions 
Évaluation :
2

I am hoping to get a different unit. It was not clear to me in the online process that there is no elevator access to my unit and the instructions to access the unit were not specific to this facility. Knowing how to get into the storage area is unclear. There are available carts but the entry had a clock curb which makes the carts useless. I ended having to load and unload my items multiple times to even get them from my car to the unit because of the curb and the stairs. Nothing about this is convenient or conducive to an efficient move or storage. I would like to request a unit that is on the ground level or elevator accessible otherwise I need to cancel my service with uhaul.

COURTNEY K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Expérience générale 
Évaluation :
4

Storage facility wellventilated, temperaturecontrol, safe, w/workingcameras. Staff knowswho is coming going, storageunits R protected along w/customer itemsstored. Cost could bebetter ifuwant long termcustomers. Myhusband is  & proud I movd everything myself w/our daughter. My husbandTony knows I don't have a lotof time toexercise, so walking up/down stairs & carrying everthing inmyarms makesme stronger &helps myass beinshape my husband makes melaugh he ishysterical … When Reed toldme aboutstorage again,I wasvery excited…I know my husbandTony is happy& pleasd. 

Marlis O.  |  Premières impressions 
Évaluation :
1

Elevator was broken and gates were locked

Alex K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth o.  |  Expérience générale 
Évaluation :
5

Very clean. Every time I went there to check on my stuff/load/unload it was easy to pull up a truck to the dock. Nice that there were carts to use. Good experience.

Megan E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly l.  |  Expérience générale 
Évaluation :
5

Customer service was 10/10 from start to finish. This facility literally takes care of all my moving and storage needs and the staff went above and beyond for me.

elizabeth o.  |  Premières impressions 
Évaluation :
4

Convenient but there was a puddle in our unit upon arrival

Christine G.  |  Online Move In 
Évaluation :
5

Carla was very nice and helpful

Peter E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luisa K.  |  Online Move In 
Évaluation :
2

not enough help inside, wait time was an hour to be attended....

RAFAEL R.  |  Expérience générale 
Évaluation :
5

Overall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.

Alexander G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrie C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Williams J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan E.  |  Premières impressions 
Évaluation :
5

customer service from the staff was great, helpful and friendly!

MELISSA B.  |  Expérience générale 
Évaluation :
5

The manager was very helpful. Thank you!!

Melena J.  |  Premières impressions 
Évaluation :
5

The staff was very helpful. They even went the second mile when we lost our key to the unit.

andrew l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE T.  |  Expérience générale 
Évaluation :
3

I had unit that was accessed by stairs. this was main reason for terminating the occupancy. Rents seemed high compared to what i was getting, U-Haul should run better promotions or give more incentives for long time renters (I have been here for close to 20 years, same unit)

WAYNE L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anita m.  |  Premières impressions 
Évaluation :
5

Helpful staff recommendations for successful load in.

JAMES HOWARD B.  |  Premières impressions 
Évaluation :
3

My comments are based on 5-6 years of renting units from Uhaul and for the most part having awful experiences be the norm instead of the exception. The current manager has been exceptionally polite, professional, and helpful - Uhaul would be lucky to keep him. The flooding of my unit was handled poorly, but worst of all was the management's treatment of me at that time when I was not the cause of the flooding and damage to my stuff. I should have been compensated properly for the damage to my stuff, but I just am too exhausted to do all the work that should have been done by Uhaul to get reimbursed properly. It would have been nice if Uhaul had actually given me free rent for a while after that happened considering I was a customer for years and was a customer for years afterwards. The $500 wasn't nearly adequate to compensate for the damage and stress it caused. It would be nice if the hours to access our units were extended to 8pm, but it doesn't matter personally since I no longer have a unit. I am glad that the location hasn't shut down as it is convenient for all of us in West Seattle. I hope the friendlier service under the new manager is kept up - it's a nice change. In the past employees often were not trained adequately and couldn't do fundamental tasks involved in the job and it was extremely frustrating if a manager wasn't around to handle it. Hopefully employees are being trained more/better now.

MANUELA W.  |  Expérience générale 
Évaluation :
5

Labor day weekend monday. James helped me knowledgeable. He took care of me other rentals returning rentals. Propane tank filled he got me a locker perfect. This man was only employee there. Excellent. But U HSUL COULD HAVE HAD SOMEONE ELSE THERE YO HELP IS IT NOT UNSAFE TO HAVE ONLY 1 PERSON THERE. BIG CORP SHOULD HIRE MORE PEOPLE. REGARDS JACK

JACK L.  |  Premières impressions 
Évaluation :
5

James and Jasmine were so helpful. My husband and I moved across the country and trying to unload our uhaul into the storage unit and get it turned in before the office closed. James stayed after hours to help us get everything done. We are so appreciative of James and Jasmine for helping us.

Jordan C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie W.  |  Expérience générale 
Évaluation :
5

Rented a storage unit and the front desk staff were WONDERFUL.Very friendly, helped me find an affordable unit, showed me around. The nicest helpers I've had in a long time. Merci.

Julie W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela L.  |  Expérience générale 
Évaluation :
1

You can never find the staff. The only time anyone has been somewhat friendly was today when I was moving out. The young female working was awesome but I didn't get a name. The youngish male was rude, snarky and completely unhelpful. He seemed to be some sort of supervisor. Also, I emailed and called the manager several times for help, due to Covid-19, in possibly waiving any late fees. I have always paid my storage, every month. I don't accrue late fees. Because of Covid, I have been late the last couple of months. I never heard anything back from anyone. I found somewhere else to store my things.

alison m.  |  Expérience générale 
Évaluation :
5

Nice people

Ian H.  |  Expérience générale 
Évaluation :
5

Manager Andrea is a delight, so caring and competent! Other staff there have been great as well. The West Seattle facility is convenient, clean and well-maintained. Fortement recommandé!

Anita S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLORIA W.  |  Premières impressions 
Évaluation :
1

The letters sent if someone was a day or so late were appalling. Threatening and on no way customer oriented. Just rude. The unit was too expensive given how many units you have to rent, and on a corner street that is less than desirable. Even the "Please note" below is unacceptable given the world we live in now. I will NOT recommend.

Christy C.  |  Expérience générale 
Évaluation :
5

Andrea was very helpful

monica c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael G.  |  Expérience générale 
Évaluation :
5

Andrea, the manager, was TERRIFIC! Very knowledgeable, professional and helpful. She seems to genuinely care about her customers. (The bathroom could have been cleaner, though...)

Anita S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George M.  |  Premières impressions 
Évaluation :
2

The "manager" was less than helpful resolving a light in our unit that became inoperative. I also have photos of her personal car parked in the only loading zone for 3 hours on a busy weekend day.

mike s.  |  Expérience générale 
Évaluation :
4

Would recommend to others.

Alexis R.  |  Expérience générale 
Évaluation :
5

Friendly, efficient, helpful with all questions, and the staff made it easy tell drop off the trailer

Breeana B.  |  Premières impressions 
Évaluation :
4

Great customer service. Their staff was great!

Alexis R.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and nice!

Michelle N.  |  Premières impressions 
Évaluation :
5

The customer service rep who helped at the Uhaul store in west Seattle was extremely helpful and sweet.

Deanna C.  |  Premières impressions 
Évaluation :
2

The Customer Service people were very friendly, but otherwise, I will never open another storage unit here. Only one door for loading and unloading, no space for customer parking, and almost no staff.

Tabitha C.  |  Expérience générale 
Évaluation :
3

The security card system has been out for over 2 weeks. The staff is young, inexperienced, and not helpful.

Alex B.  |  Expérience générale 
Évaluation :
5

The customer service was great! But LEXUS went above and beyond which exceeded all expectations!!!!! 

Lance S.  |  Premières impressions 
Évaluation :
5

I vacated the storage room only because all the contents were distributed to several persons or donated or disposed as had been planned.

Diane K.  |  Expérience générale 
Évaluation :
4

Glad you were so convenient ! And there for me !

Marianne K.  |  Expérience générale 
Évaluation :
5

Lexus and Alex: customer-oriented; knew their facility&services;responded clearly&concisely to questions&concerns;bathroom clean:storage corridors brightly-lit, unobstructed;air fresh in all areas

KATHRYN Y.  |  Premières impressions 
Évaluation :
1

The facility is very badly laid out as there is no elevator to over half the units. How on earth can an old woman get boxes of books up over 20 steps to a storage space without hiring muscle help?

Linda H.  |  Premières impressions 
Évaluation :
5

The gal who checked me out was quick and awesome.

James A.  |  Expérience générale 
Évaluation :
3

Very busy Saturday with an inexperienced employee that did not have the support of her manager or other senior staff. Frustrating for her and for me.

Rebecca H.  |  Premières impressions 
Évaluation :
4

Helpful staff. The storage entry process is cumbersome.

David R.  |  Premières impressions 
Évaluation :
2

Tammy ( Auburn) called on 02/28 saying my Ubox would arrive 03/04 (I was quoted 03/01). Had to buy things to get me through the week, expecting to use my $50/day refund to pay for it. Received only 50

Allie S.  |  Expérience générale 
Évaluation :
5

It's nice to see familiar faces at the West Seattle location, along with some new ones. Service is excellent as always.

Robert P.  |  Premières impressions 
Évaluation :
5

Awesome 1rst time experience

Brandy H.  |  Premières impressions 
Évaluation :
2

My reservation was for a 10 X 10 unit and when I arrived with a truck load of my things, I was told at the service desk that all that was left was 2 @ 5 X 10 units. This limits my storage space.Bummer

Julie S.  |  Premières impressions 
Évaluation :
1

Your employee Purcell is angry and abusive. He would not move an unused truck out of the load zone so we could unload. He called me clueless and was aggressive. I am not comfortable going back there.

Lynn K.  |  Premières impressions 
Évaluation :
3

The storage unit I was promised was not available which meant I needed more units than I needed. The staff was unaccommodating around timing. From a rental return perspective everything was great.

micah b.  |  Expérience générale 
Évaluation :
3

Trying to move in and out was made more difficult because the load/unload area in front of building, which was NO PARKING, was always blocked with trailers and employees cars.

susan s.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and friendly. We really appreciated the free carts that were available to move our stuff in and out of our storage unit. We were more than happy with the service provided.

steven e.  |  Expérience générale 
Évaluation :
5

Very professional and kind. Security is a big plus for me. Near my home, added benefit. Feel safe, in and around premises. Nice youngums.

Phyllis B.  |  Premières impressions 
Évaluation :
5

Easy parking a 20' truck with full-length auto trailer. Staff was expedient and helpful at checkout. They made a stressful move like a celebration at its conclusion.

Renee F.  |  Expérience générale 
Évaluation :
5

Bien

Owen I.  |  Expérience générale 
Évaluation :
2

Arranged for the last pick up, he got held up in traffic and when he arrived (at closing admittedly) I was rudely told “should have planned better” after I had been waiting there for him over an hour.

Tara S.  |  Réservation 
Évaluation :
5

Very professional and helpful at pickup and drop-off. Everything was just perfect! Merci!

Paul B.  |  Réservation 
Évaluation :
5

Brian is the best! I have been frequenting this U-Haul since Moving to WA in 2008 & have never been so pleased. Brian and Anna are the most amazing and helpful people; you're lucky to have them!!! :)

Michelle P.  |  Expérience générale 
Évaluation :