Customer Reviews for U-Haul Storage of West Seattle

7 147 évaluations

6343 35th Ave SW   Seattle, WA 98126
(@ Morgan St, NO CUSTOMER PARKING ON-SITE)

(206) 937-9320

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2023: 9h00 am à 1h00 pm
  • 12/25/2023: Fermé
  • 1/1/2024: 9h00 am à 7h00 pm

Services dans cet établissement :

Pour nous contacter

(206) 937-9320

6343 35th Ave SW
Seattle, WA 98126
(@ Morgan St, NO CUSTOMER PARKING ON-SITE)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2023: 9h00 am à 1h00 pm
  • 12/25/2023: Fermé
  • 1/1/2024: 9h00 am à 7h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The customer service was super great.DeAndre was very helpful. Unfortunately, the truck itself was old, the steering a little stiff and I got it with no gas bc the gas cap is older and not tamper proof so ppl keep steeling gas. Still, all in all, it was very good to be able to troubleshoot with a human who wanted to help. Thanks DeAndre:-)

Yenifer B. 
Évaluation :
2

The doors were constantly broken. After hours was cancelled soon after we rented our unit. Access cards never worked so I always had to wait in a very long line to get help. This place is understaffed and poorly maintained. Elsewhere we found a drive up garage that is twice the size of the two units we were renting for the same price.

Erin E.  |  Expérience générale 
Évaluation :
5

Extremely quick and efficient. The gentleman at check-in was very nice and friendly. I would suggest that maybe the speaker be left in the backroom. I actually didn't mind the music but if he wasn't so quick and friendly I very likely would have been annoyed by this. The gentleman at check out also was very nice and friendly!

Wyman F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD B.  |  Expérience générale 
Évaluation :
5

Andy is awesome. He got my return processed quickly. The shop was very busy, and he was managing multiple vehicles at once. He definitely deserves some recognition.

ANDREW C. 
Évaluation :
5

The store mgr checked me in. He was beyond professional and yet personable. He listened carefully, sold me additional insurance. Walked me through the online check-in process and in return I mentioned to the employee what a great experience I had. He smiled and shared that the mgr takes his job seriously and understands the customer experience. Promote this guy. He represents your company exactly as it should be - service, service and more service.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sigmund S. 
Évaluation :
5

Staff was very helpful on pick up and delivery. The truck we had unfortunately had damage to the locks from what I assume was an attempted theft. That should prob be fixed. The staff at pick up were quite helpful. The person at drop off was super nice and appreciated them being able to quickly take care of me.

Dietrich S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duncan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon G. 
Évaluation :
2

there's ZERO security at this location. the first van they assigned to me had been broken into and the gas cap was off (likely siphoned) and they had zero clue about it. the second van I was assigned was blocked in by multiple other vans so the employee offered to bring me the keys to a different one that was up front. as I read different vehicle numbers to him I discovered another van that had been broken into where the drivers side door lock had been popped out. after I finally got my van I proceeded to do my small moving job. I drove a total of about 15 miles and while driving back to the U-Haul location the check engine light came on and the engine started running very rough and loud. I'm glad this was a short trip because that van is definitely going to break down. this van just over 72 000 miles but it rode like it was about to cloak 300 000 and die. that said... the employees at this location were great and very helpful. the vans and the security of parked vans were the problem. the small cost of a high fence with barbed wire will avoid the high cost to repair the damage I saw on 2-3 vans on this one visit. I'm sure this is a normal occurrence because the employees response was "yea, they siphon the gas all the time".

Steven H. 
Évaluation :
5

Dude was on the phone and didn't even look it over with me.

Jessica R. 
Évaluation :
5

The looks on the truck didn't work just pint it

Rafael S. 
Évaluation :
3

Apparently there have been a series of gas tanks being drilled out for siphoning. Unfortunately the vehicle I rented was one such and was nearly empty when I got it. I put 45$ in it which all leaked out while I loaded . Tank was empty again when I was en route to drop off. Hand to return to store and cross load to new truck. Also the app did not work when picking up. Nice people substandard app and vehicle. Result- a super long day with a sub standard experience.

Marilyn B. 
Évaluation :
5

The staff was excellent, friendly and helpful.

Jeffrey M. 
Évaluation :
4

My drop off experience was terrible and I was charged a fee for gas that I shouldn't have been charged. I come here all the time. I've never had an issue with the gas because I'm well aware of the policy and I always make sure to fill up to the correct line. The man I was dealing with said it wasn't where it needed to be and I told him that I just checked and just put gas in it. He didn't say anything else and then said my receipt is inside. Every time I check out, my final charges are told to me, except this time. As soon as I started heading inside he drove the truck away, which was strange since it was parked off to the side in space B and hadn't been cleaned yet. Then per my request, his colleagues were looking for him and unable to locate him right away. I even asked to see the gas gauge myself and was told no. Instead he went and took a picture of the gas tank that I know wasn't from mine because it was no where near the mark that I filled it to. I filled it to 1/4th and the picture I was shown was approximately 1/8th of a tank. I had just put $30 in the tank. It for sure wasn't at 1/8th. I chose not to argue because there wasn't a manager on site. According to him, I wasn't charged the $30 service charge but I was charged $13 for gas. I'm very disappointed with this experience. Overall I've had a great experience coming to this location but I would like a refund for the gas charge.

SHOSHANA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman S. 
Évaluation :
2

The staff was very nice but I had a poor experience with the vehicles. My first truck was backed into by another truck. By the time it was cleared, I got in and the gas had been siphoned so it was undrivable. I was then given a van that also had siphoned gas. I ended up having to take that van, hope it made it to a gas station, and put gas in myself. It took over an hour to pick up my rental due to these issues.

Claudia M. 
Évaluation :
5

Everyone was so kind! My other storage unit was horrible and I had such a positive experience checking in with them to pick up my rental truck that I called back to see if they had any available units and they quickly helped save the day! Seriously went above and beyond to turn what could've been a horrible moving day into an incredibly easy experience. They even gave me a discount to enroll for multiple months at a time. The facility was so much better than I expected, I wish I had just booked with them from the start. Thanks so much!!

Emma K.  |  Premières impressions 
Évaluation :
5

The guy who helped me,Adam I believe was really cool and helpful.

Jay P. 
Évaluation :
5

The vans were parked a little close together and I needed to get assistance to have the van backed out of the parking space. This isn't really a complaint…the employee who helped was friendly and got us out of the space and on the road quickly. It may not be something that can be helped, as they have to fit the vehicles in the lot. If the vehicles are parked closely, heavier customers may require assistance.

Eleanor B. 
Évaluation :
5

Great experience. Keep it up!

Vaughan J. 
Évaluation :
3

Forgot to check in trailer when we dropped it off, proceeded to call multiple times asking why we hadn't dropped it off yet

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFREN A. 
Évaluation :
2

Terrible customer service. Employee was on his cell phone the WHOLE time didn't even pause his conversation while checking me in, gave me the keys to a completely boxed in truck, worst customer experience together was obvious U-Haul doesn't give a shit about their customers

William C. 
Évaluation :
5

I did not see the technicians name but he was extremely helpful, polite and fast!

Tricia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALFRED A. 
Évaluation :
5

Eve (or Eva) can't remember sorry was very quick, friendly, knowledgeable and efficient.

Jacqueline C. 
Évaluation :
5

Everything went very smoothly. Thank you.

Terri R. 
Évaluation :
3

Before renting a pickup from U-Haul, I called to ask if it came with a 2 inch ball hitch. I was told that it was. I forgot to look for that when I got the truck, but found out a bit later that there was no ball on the truck, so I couldn't use it for towing. Also, when reserving the pickup, the $19,95 per day rate was confirmed. What U-Haul doesn't tell you until you're already gettint the pickup is that the impose a mandatory $11 insurance fee on you. My personal insurance would cover an accident, but that didn't matter to U-Haul, so the rental is actually $30.95, plus milage, plus an environmental fee plus tax, plus gas. Watch out for all the hidden costs!!

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel T. 
Évaluation :
3

The fuel in all of the trucks was stolen overnight. My truck couldn't start and the blind spot mirror is missing. The line were long, the representatives were helpful. He run across the street to get gas. All in all it took over an hour for us to finally on the way. I know this is U-Haul's fault, but they must do a better job at securing their trucks.

Haishan W. 
Évaluation :
5

You already improved your website. So perhaps some more lighting in the parking lot for late returns.

JULIE L. 
Évaluation :
5

Everything went smoothly. It was a great experience.

Lori L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tanja N. 
Évaluation :
3

The condition of truck was pretty bad, several things broken inside, door handle, drivers seat reclining lever, sun visor ..... but staff was friendly and helpful

Dalena B. 
Évaluation :
5

Friendly employees east on line reservations. Exceeded expectations

Michael I. 
Évaluation :
5

Excellent customer service. Excellent experience.

Devin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristofferson Y. 
Évaluation :
5

The employees were great, the assistant manager pregnant girl was trully nice, caring and provided me with awesome customer service. Please keep her she's doing a great job. The other 2 guys are also fine. I wish someone could have told me where the emergency light was because it's took me a while to find it.

Mario S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA A. 
Évaluation :
5

Stop thieves from syphoning gas from your trucks overnight.

Lee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Truck smelled like smoke and had ashes in sides of doors

James T. 
Évaluation :
5

The drop off was super easy, drive right around in to the return lane and the staff immediately helped detach the trailer. By time the trailer was detached they had already sent me a receipt, no waiting in line inside to check out. Super easy drop off, much better than I'm used to!

Daniel J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
4

Update the technology and computer equipment for checking out rental equipment. The truck signed out was not accessible without moving at least three vehicles. Payment processing took six attempts because the equipment was not functioning correctly. The location manager took over the transaction and eventually had to go to another computer to complete the transaction.

Lisa W. 
Évaluation :
5

Absolutely a breeze to rent from Uhall. Keep up the good work!

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
2

The staff onsite were friendly and helpful and as this is the only U-Haul location in my area, I would still use it. However, I made a truck rental for pick-up that was an hour before the location opened. I was able to make the reservation and get instructions for using my phone for the pick up, etc. When I went to get my rental, the app wouldn't let me do anything and said I had to wait for the store to open. I lost an hour of my time and a staff member had to inform me that due to thefts, etc., this location stopped using the mobile pick up service several months prior. So not only does the company know of the problem, they haven't even bothered to take the location off the app or even inform customers that we can't use the service. I didn't even receive a phone call or message telling me I would have to change my time! This is a huge problem. What if I were a business or had clients waiting and this happened?! Just really bad on U-haul's part.

Rachel M. 
Évaluation :
5

No notes!

Donald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton G. 
Évaluation :
4

This time my experience was good. Karla was very nice and helpful.

Melissa H. 
Évaluation :
5

If someone could have come out and showed me how everything works. Just the right side mirrors I COULD NOT figured out

Lilian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELA luminit P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAVIS G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nonamegiven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic F. 
Évaluation :
4

I had a problem with the charges but Adam the manager helped me with my concerns and fix the problem. I thought I wouldn't use this service again, but he makes me change my mind with his effective resolution. Je les recommande fortement. 

Milagros A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES DONALD Y. 
Évaluation :
4

Everything went smoothly. Staff was informative and helpful.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy K. 
Évaluation :
5

Nothing - staff was great. Very accommodating.

JUSTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joia T. 
Évaluation :
2

Hang up your cell phone call, remove ear bud while working with customers. Send the receipt in a prompt manner. Remove your onerous insurance policy, effectively doubling the cost. Sort of a bait and switch technique.

Kevin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan D. 
Évaluation :
4

The check engine light and a trailer warning light were on when we picked up the truck. Also the coolant was low/empty. We got some additional coolant from the location, and they told us to just ignore the engine light. This did not give us a lot of comfort, but we went ahead and drove the truck. Another time, I will refuse to accept a vehicle with the engine warning lights on.

Carol L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
5

I thought my experience was really elevated with the amazing help by the staff, especially Eve at the West Seattle location. A great experience overall!

Michael S. 
Évaluation :
5

The process of renting a van was very smooth and very easy. The staff that I dealt with was professional and efficient. The only complaint I have is that the van smells like cigarette smoke once I fired up the vents. I was already on a ferry so I could not return it but next time I rent a vehicle, I will check that out before I depart. The smell was not apparent until I turn the vents on, I doubt there is anything that could have been done to mitigate the smell. My checkout process was very fast and easy, thanks to the person who was cleaning the vans. He was very professional and friendly and the whole experience was very positive overall.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya W. 
Évaluation :
3

Put your E-flag check at the beginning of the process when a customer saved a quote or tries to place a reservation so that if they are flagged and banned from renting equipment, they find out before they have had to go to the location and provide the agent with payment information.

Shannon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry H. 
Évaluation :
5

As soon as I arrived, professional. Helped me get to right place in lot. Employees were above and beyond, and the place was in immaculate shape. Felt kinda embarrassed that I showed up with the poorly maintained traler.

Conrad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie C. 
Évaluation :
5

Great customer service Friendly staff. Excellent prices

Peter M. 
Évaluation :
5

It was excellent service. I accidentally booked the incorrect date, but they were able to book a truck for me later that day. Checking back in was fantastic! Handed over the keys, a quick check of the truck and the bill was emailed to me. Fantastic customer service. The only thing that could be improved upon is having an onsite espresso stand.

Terri R. 
Évaluation :
5

Phat went above and beyond! Them and they're collegue did amazing job with s Holiday weekend line. My truck had a drilled gas tank and he phat sprung into action. Such a hard worker deserves a raise!!!!!!!$$$$$ :)

Eric S. 
Évaluation :
5

The best U-Haul experience I've had. Friendly staff and a great truck

DAMIEN M. 
Évaluation :
5

Nothing needed - the service was great all around!

RICHARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANNY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Max S. 
Évaluation :
5

No surprises. The people are great to work with

John G. 
Évaluation :
5

We got back after closing and the guy still came out and checked us in. That really made our night as we were nervous about the self check in.

BLAKE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
3

I returned the truck BARELY under the 1/2 tank line and it was marked way under and I was charged about $20. Not okay.

Kaley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen S. 
Évaluation :
3

This location was understaffed, with a lot of chaos going on as a result as the person checking us in coordinated with the other staff. Keys were misplaced for the vehicle we were to take, so we had to wait while a later return got cleaned. It wasn't clear, because of the line that was forming, whether it was our turn to get the van or not. We also were part of a group renting a storage unit, and the main doors to access the upper floors were broken both on the Sunday we picked up the truck and the following Sunday evening. So unloading meant a much longer trip and driving around the block twice.

Elizabeth M. 
Évaluation :
5

#1 in the business coast to coast.

Karl N.  |  Expérience générale 
Évaluation :
5

Adam the manager was great and I thank him

Sally P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
4

The parking lot can quite full and access to Morgan is blocked any time one of the rental vans is being washed.

Kathryn D.  |  Expérience générale 
Évaluation :
3

The facility is very nice, the parking lot is tricky with very few spaces for those with storage units to park and load unload.

Kathryn D.  |  Online Move In 
Évaluation :
1

The young man that was there was so rude and so disrespectful. He was mouthy and totally UNPROFESSIONAL. His name was D. Love. He definitely didn't show that.

Sheree F.  |  Expérience générale 
Évaluation :
5

Adam is a great employee and manager. Very helpful and incredibly friendly.

MICHELLE G.  |  Premières impressions 
Évaluation :
5

This team was phenomenal from the start. I booked a truck to move and reserved a unit for storage and the folks behind the desk helped me all along the way. The unit was secure, they made security measures clear and provided a unit that was so easily accessible for the heavy boxes I was storing. They even picked a number for me that was easy to remember! On move out, the team was helpful and clear with expectations and always kind and playful. Sincerely the best I could ask for in my situation. Thanks Uhaul of West Seattle!!

Meghan A.  |  Expérience générale 
Évaluation :
1

Manager recognized a mischarge for a late payment (I had established automatic payment) but would not simply refund the mischarge-- wanted me to come in and work it into my next payment. I cancelled what was going to be a least a 12-month lease and rented a truck from someone else. At least two more truck rentals (including a long distance move) will be from a competitor. Do not contact me.

John G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Premières impressions 
Évaluation :
5

Deandrea was professional, knowledgeable and very helpful. Uhaul is fortunate to have him.

alan s.  |  Premières impressions 
Évaluation :
5

Easy personalized check in. Nice units and super helpful staff. Aiden helped me finish up check in and showed me my unit. He was great and went the extra mile to make sure I was moved in

Brenda W.  |  Premières impressions 
Évaluation :
5

D'Andre was very very kind and helpful. I recently had a concussion so even simplest things are currently challenging to me and he was a gentleman and a great help.

John K.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marco m.  |  Expérience générale 
Évaluation :
5

I thank you for allowing me to store my things there all those years it was very helpful may God bless you all

rhonda t.  |  Expérience générale 
Évaluation :
3

Facility overall is well maintained. Parking to load & unload in storage unit can be troublesome at times. At times it feels understaffed as it can be difficult to get help at the desk.

JP V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne W.  |  Expérience générale 
Évaluation :
5

I had a really good experience with my unit here. Staff was very accommodating and helpful when I needed them. Facility was clean and location very convenient. I will be returning should I ever need extra storage again.

Rasaja H.  |  Expérience générale 
Évaluation :
4

Over the many years we had our storage unit, we had a really good experience. The access/loading area was often blocked by trailers making it a bit inconvenient for loading and unloading. Sometimes the access hours messed up our plans but not a huge deal. I would definitely use the space in the future if needed. Thanks for the years of safe and clean storage.

Derek L.  |  Expérience générale 
Évaluation :
5

Staff at the West Seattle location were very helpful and made sure all my needs were met.

Jefferson A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Domonique O.  |  Expérience générale 
Évaluation :
2

Options for sizes of units were limited and prices were higher than competitors'. Customer service reps were less than professional. Basically friendly, but not very knowledgeable. I would not recommend this U-Haul facility, at least for household storage.

Dan L.  |  Expérience générale 
Évaluation :
4

This facility was convenient. My locker was on the main floor, so it was easy to get in and out. There were always carts available for moving stuff. The only downside is it's a busy parking lot. There were frequently cars or trucks in the small area that would be available for loading. U-haul started storing a trailer in the area available for loading. If they made a dedicated parking area for accessing storage, I would give this 5 stars.

Kim J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ulf e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY W.  |  Expérience générale 
Évaluation :
2

I want to know why you charged me twice

arin p.  |  Online Move In 
Évaluation :
5

I am thankful to have had the U-Haul storage in West Seattle. And have been able to use it for the last almost 20 years. The only thing I regret is that I wish there would have been a longevity bonus or something for someone who spent that much money for 20 years storing stuff. I appreciated the staff and especially Marissa who is an exceptional human not to mention a great staff member. Thank you to all the varying staff who have kept my things safe for so many years.

JULIE H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth D.  |  Expérience générale 
Évaluation :
5

Staff were extremely helpful and answered all of my questions.

Katie M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN G.  |  Expérience générale 
Évaluation :
5

After 12 years of doing bussiness off and on with UHaul they can trusted.

Karl N.  |  Premières impressions 
Évaluation :
1

We got to the facility and the unit size I wanted available was $20 more than the advertising right behind the register wall. They shrugged it off saying that was the old price. When we discovered the unit access was not ADA accessible (I have Multiple Sclerosis) we asked to move into a unit I could easily access and explained that I cannot do stairs. She picked out an ADA accessible unit, even though it cost more I reluctantly agreed. She ran my card for $131,16 I went to make sure I could access unit. and when I finally found it, the second unit was already rented and locked. At this point, I was exhausted and frustrated. I was angry that these employees seemed to be completely indifferent or lazy. They said they thought I wanted to add another unit and that is why I had to wait for a refund. Waiting for this error made me have to borrow money for another storage uniting West Seattle that was bigger, cheaper and actually vacant. They honored the sale price and my stuff is now in a different West Seattle facility. I tried working with staff but I was brushed off. Unacceptable.

Heather H.  |  Online Move In 
Évaluation :
3

My experience with this location was average except for a young man named Gavin who was polite, understanding, and went out of his way to be as helpful as possible. This location is old and needs to be updated. I felt my items were safe and there was an alarm there. It was also very hard to get through to them on the phone.

Brenda P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott R.  |  Expérience générale 
Évaluation :
3

No parking anytime I have gone. Hard to unload vehicles.

Steven P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kamesha p.  |  Expérience générale 
Évaluation :
3

Could use some more lighting above the actual unit, but other than that it was good. Staff was super friendly and respectful.

Susan D.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and professional. The process was easy and met my needs.

MORRIS L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
1

I closed my account and I'm still being harassed

MICHAEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S.  |  Expérience générale 
Évaluation :
5

Very friendly and easy to work with.

Gretchen G.  |  Premières impressions 
Évaluation :
5

Friendly helpful and respectful staff.

Randall F.  |  Premières impressions 
Évaluation :
4

The only thing is there is no ramp for upstairs units and no elevator so if you have an upstairs unit you have to carry everything down steps

Kayla J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN K.  |  Expérience générale 
Évaluation :
5

Would be helpful to have access after hours

MICHELLE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donald C.  |  Expérience générale 
Évaluation :
1

Be careful you will go into lien after 30 days and then auction after 60 days.

Kiarra H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA S.  |  Expérience générale 
Évaluation :
5

Très sympathiques et professionnels. I love the unit. Very clean and convenient.

Mikko S.  |  Premières impressions 
Évaluation :
2

Units are Betty very small. Couldn't even get into the unit had to wait till the next day. They bid t until the access door.

Judy D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl B.  |  Expérience générale 
Évaluation :
1

The description for my unit is misleading. I only reserved this unit because the listing said there's an elevator to my unit. I still have to use stairs. There is also a rat trap in my unit. The trap says not to move it. Clearly, not too ideal for a 5x5 storage unit to have valuable floor space taken. I will be writing reviews on google and Yelp regarding this.

Tyler G.  |  Online Move In 
Évaluation :
2

Vacated the unit after about a week but the attendant was unable to tell me if I could be prorated for my short stay. Charged an extra $100 in Albuquerque due to lack of planning by Uhaul to have the unit at the agreed upon location.

Chris V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Reed was accommodating and friendly. Went above and beyond to find solutions for our needs.

Amy P.  |  Premières impressions 
Évaluation :
5

Everyone was helpful, friendly, and professional. The general manager was understanding and compassionate with the customers.

MICHAELENE T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sodonia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clifford c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed K.  |  Expérience générale 
Évaluation :
5

Mr. Herald Silvernail was very experienced in managing that facility. I was in a hurry and they rose to the occasion. Very accurate and professional team. Thanks for helping me with my storage needs. Greg T. Sankey

gregory s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REED RICHARD J.  |  Expérience générale 
Évaluation :
5

regarding my ranking of no on question y (recommending) u-haul storage - i would totally recommend based on Q1 thru Q5, but in my situation the rank is solely a cost reason. $194/mo is high for my needs (i really don't care too much about the contents anyway, and locker is bigger than necessary).... If it wasn't a free offer for the month, i would have had to find a much cheaper alternative.

Michelle G.  |  Premières impressions 
Évaluation :
1

For no reason they always had a lock on our storage unit when I ALWAYS paid on time. The original worker I talked to said that paying on the day it was due meant it was late (excuse me?), another coworker over heard this and told him that wasn't true and they shouldn't be locking our things. They got into an argument in front of us. Every time we had to have them unlock our unit they took their time and made us wait around 30 minutes. When we checked in with our key card the alarm guaranteed would still go off every time, but also no one ever checked on us when it did go off, so the staff just truly doesn't care or checks on anyones unit when the alarms go off. The automatic lights turn off after 2 minutes, so when we were in our storage unit we would have to run down the hallway every two minutes for the lights to turn back on. The layout was terrible and was impossible to quickly get our things since there was no ramp to roll our things down from the second floor with. We had to carry our items to the bottom of the stairs and then wheel them to our car. On our last day there, there was one worker who was in charge of the storage units and she has been the only helpful worker for the few years I have had to use this facility, I wish I got her name (but it is whoever is in charge of storage currently (9/27/21)) and she is the only one who seemed to follow any process or protocol. When she tried any protocol it seemed all the other co workers there were "too cool" or maybe just high, and would get in her way to do the right thing. She asked the red-headed guy with the beanie behind the counter if anyone did a final check on our storage unit, and he replied "whatever they're just going to sign." The thing was, we were waiting at our unit for someone to come check because they said they were sending an employee to do so, after waiting 30 minutes a different worker came up to tell us we had to move our car because they needed it for a truck (even he was abrasive, and did not wear a mask and we had to ride in an elevator with him.) On our way back up to move our car is when the red headed employee just told us to sign, so we were very confused that he made us wait 30 minutes next to our unit at all just to sign a paper that our unit was "checked." This is the most unprofessional establishment. But you know that already.

Hillary K.  |  Expérience générale 
Évaluation :
4

The unit itself had zero light so we had to use flashlights or phone lights to see our contents. The service from the two GMs we worked with during the 11 months experience was very good. Always responsive and willing to help. Will recommend to my clients for sure.

Tonya S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennie B.  |  Expérience générale 
Évaluation :
5

awesome humans, thanks so much

Gavin H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

paul n.  |  Expérience générale 
Évaluation :
3

Move in was very easy but little information is provided as to where you need to enter. It also states vastly different hours on the website than reality. It was a major consideration when renting the unit only to find out it is limited to business hours, not the stated after hours access. I feel deceived and therefore do not feel I should be paying as much as I am. It is much harder for me to use this unit without the stated hours. I may need to take my business elsewhere as a result.

Erin E.  |  Online Move In 
Évaluation :
5

My only problem is that when I went to move out after I had cleaned the storage locker out and it was move in ready for the next tenant I ended up having to pay for another month even though it was the third and my bill is due on the third or else I would be sent to collections so now I’m stuck with an empty locker, so if I’m moved out and it’s ready to go why would I need to pay for another month please tell me that? thank you,

Kelly K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY J.  |  Expérience générale 
Évaluation :
4

Overall experience at the facility was great. The negative is that I had to drive there to confirm/'rent now' for the booking. The online system only 'reserved' but not guaranteed the booking - that felt misleading and created a sense of unease had I not followed up prior to the date I expected my reserved two storage units to be available. The gentlemen I spoke with showed on his end the two units I reserved but they were not visible for me to rent now online so I had to drive there to complete the booking. This is a poor customer experience and should be improved. However, at the site, Reed was great - friendly and walked me through everything.

Daniel C.  |  Premières impressions 
Évaluation :
2

Dissatisfied due to the ridiculous nickel and dime fees for everything, rate increases consistently, mandate on what lock to use, And having a facility lock put on my unit because I was not using the required lock mandated by u-haul.

michael r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Premières impressions 
Évaluation :
2

I am hoping to get a different unit. It was not clear to me in the online process that there is no elevator access to my unit and the instructions to access the unit were not specific to this facility. Knowing how to get into the storage area is unclear. There are available carts but the entry had a clock curb which makes the carts useless. I ended having to load and unload my items multiple times to even get them from my car to the unit because of the curb and the stairs. Nothing about this is convenient or conducive to an efficient move or storage. I would like to request a unit that is on the ground level or elevator accessible otherwise I need to cancel my service with uhaul.

COURTNEY K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Expérience générale 
Évaluation :
4

Storage facility wellventilated, temperaturecontrol, safe, w/workingcameras. Staff knowswho is coming going, storageunits R protected along w/customer itemsstored. Cost could bebetter ifuwant long termcustomers. Myhusband is  & proud I movd everything myself w/our daughter. My husbandTony knows I don't have a lotof time toexercise, so walking up/down stairs & carrying everthing inmyarms makesme stronger &helps myass beinshape my husband makes melaugh he ishysterical … When Reed toldme aboutstorage again,I wasvery excited…I know my husbandTony is happy& pleasd. 

Marlis O.  |  Premières impressions 
Évaluation :
1

Elevator was broken and gates were locked

Alex K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth o.  |  Expérience générale 
Évaluation :
5

Very clean. Every time I went there to check on my stuff/load/unload it was easy to pull up a truck to the dock. Nice that there were carts to use. Good experience.

Megan E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly l.  |  Expérience générale 
Évaluation :
5

Customer service was 10/10 from start to finish. This facility literally takes care of all my moving and storage needs and the staff went above and beyond for me.

elizabeth o.  |  Premières impressions 
Évaluation :
4

Convenient but there was a puddle in our unit upon arrival

Christine G.  |  Online Move In 
Évaluation :
5

Carla was very nice and helpful

Peter E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luisa K.  |  Online Move In 
Évaluation :
2

not enough help inside, wait time was an hour to be attended....

RAFAEL R.  |  Expérience générale 
Évaluation :
5

Overall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.

Alexander G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrie C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Williams J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan E.  |  Premières impressions 
Évaluation :
5

customer service from the staff was great, helpful and friendly!

MELISSA B.  |  Expérience générale 
Évaluation :
5

The manager was very helpful. Thank you!!

Melena J.  |  Premières impressions 
Évaluation :
5

The staff was very helpful. They even went the second mile when we lost our key to the unit.

andrew l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE T.  |  Expérience générale 
Évaluation :
3

I had unit that was accessed by stairs. this was main reason for terminating the occupancy. Rents seemed high compared to what i was getting, U-Haul should run better promotions or give more incentives for long time renters (I have been here for close to 20 years, same unit)

WAYNE L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anita m.  |  Premières impressions 
Évaluation :
5

Helpful staff recommendations for successful load in.

JAMES HOWARD B.  |  Premières impressions 
Évaluation :
3

My comments are based on 5-6 years of renting units from Uhaul and for the most part having awful experiences be the norm instead of the exception. The current manager has been exceptionally polite, professional, and helpful - Uhaul would be lucky to keep him. The flooding of my unit was handled poorly, but worst of all was the management's treatment of me at that time when I was not the cause of the flooding and damage to my stuff. I should have been compensated properly for the damage to my stuff, but I just am too exhausted to do all the work that should have been done by Uhaul to get reimbursed properly. It would have been nice if Uhaul had actually given me free rent for a while after that happened considering I was a customer for years and was a customer for years afterwards. The $500 wasn't nearly adequate to compensate for the damage and stress it caused. It would be nice if the hours to access our units were extended to 8pm, but it doesn't matter personally since I no longer have a unit. I am glad that the location hasn't shut down as it is convenient for all of us in West Seattle. I hope the friendlier service under the new manager is kept up - it's a nice change. In the past employees often were not trained adequately and couldn't do fundamental tasks involved in the job and it was extremely frustrating if a manager wasn't around to handle it. Hopefully employees are being trained more/better now.

MANUELA W.  |  Expérience générale 
Évaluation :