More regular dollies
Melanie SinclairCustomer Reviews for U-Haul Storage of West Seattle
Testimonials From Recent Customers
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Staff was quick and courteous. Even though he was having computer issues , he kept me informed .and that made me feel at ease. He explained my options,, had me on my way!
FERNANDO FERNANDEZRepetitive that I would have to enter my credit card information when reserving online, and then have to represent credit card when picking up equipment. Otherwise a positive positive experience.
tim manionVery kind and thoughtful staff. Answered my questions in a way that was informative and not condescending or anything like that. I am appreciative!
Casey YounggrenNot the locations fault but scheduler moved me to a much further location without consulting me. Not too big of an issue but added 30 minutes to my commute. Same scheduler also created two separate reservations for the truck and auto transport which also led to $50 higher charge. Guy at the location was helpful and reversed the extra amount. That location did forget to put my dolly and pads in the the truck which was way less than ideal
Logan ZylstraPicking up and bringing the van back was really easy.
Christian ClemonsFantastic customer service. My favorite place to rent a cargo van.
Liberty BishopIt took me three times to close my storage rental. Moved out of unit February 14th (this text says I moved out March 20th). I contacted customer service at time of vacating. Was told it was done. March 1st i get message i owe for March, I call again & am told its done. Get email on intent to lein March 15. I call a third time, get Robert in customer service again, he was very nice, & again am told its taken care of. Will see. Was never able to contact uhaul on 35th, no answer & was sent to customer service each time. Everyone is short on help but this was frustrating. I'm hoping I don't get notified i still owe down the road. Until I moved out billing was fine & no problems.
Victoria Forte | Expérience généralereally treated me well, it’s appreciated.
Issa TsengTyler, the person who checked the van in, and the person who helped me in the morning to check the van out, were thorough, swift and kind.
Brenda GilbertHave the equipment I rented when I come to pick it up. If I reserve it on the website, I expect it to be there.
Carson BodenThe colored gentleman was awesome
Mario Sanchez-SalasStaff wasn’t very personable
Amy MillerBeen coming to this store for many years! Always someone different working at this location, but all have been professional and helpful. Doing reservation online is best way to go
Gregory FunkI have leased trailers from this location many times and since I bought a trailer a few years ago I haven't needed to rent one for a while. that said when I need to move heavy or long items your 6x12 trailer is great for that. also the staff at this store used to be a bit lets say under the weather cause head down and never smiling much and your new crew seems to be smiling a lot more and they are very efficiant at their job too. thanks again for a pleasant experience
Dean StrandI very much appreciate a location existing in my neighborhood, and have used the services of the West Seattle location several times in the past five years. This was the first time I'd rented more "on a whim" versus a planned move, but being able to rent a van with an hour's notice really saved my day. The staff at the West Seattle location is always friendly, happy to answer questions, makes me feel welcomed, and perhaps most importantly (especially yesterday for me), they are very expedient with their duties. Thanks again for the top-notch, stress-free service.
Zachary GarciaThe whole experience was negative. Billing was a mess. It took two additional trips to the facility to resolve. Unpleasant experience. Will never rent from U-Haul again.
Jennifer JohnsonNo comment
MINA AMINThe yard was jammed when I pulled in, but they took care of me no problem. It was actually snowing and hailing and the yard man was drenched, but he carried on. I didn't even need to check in to complete the tow. Thanks again for a smooth and uneventful rental.
David WhiteTotally satified with my U Haul experience.
Paul HeimMake sure the staff get a good night sleep the night before their shift.
Josh RussellThe rental truck sounded terrible, I was worried it would even make the short trip I needed to do while moving. Also, I had to go back twice to have them update the gas level as it was half a tank less than what they said. And then I was billed for 100 miles when I only drove 12. I'm waiting for a response for them to fix the charge.
Christina ChacharonDemarcus (sp?) is a great employee! Always friendly, helpful, professional.
Melissa HuelsmanPickup and drop off went smoothly. Customer service was attentive and friendly. Definitely see that they care about their business and helping ease their customers way during stressful moving times!
Sarah BeckerThey NEED furniture dollies, I had to rent one at a different location and it was a pain in the arse.
Melanie SinclairI always have to wait in a line to talk to somebody. It should be better staffed.
James EganEveryone was very helpful
Virginia Bolanos | Expérience généraleGreat employees.
LEON L NAFF JrEvery staff member I interacted with at this location was so helpful and amazing. A great group of people that made my moving and storage process so easy.
Kyle Mercury | Expérience généraleEverything was great at the uUhaul on 35th and Morgan. The only drawback was having no light available in my storage unit #1202.
SCOTT MERCADO | Expérience généraleFriendly atmosphere Detailed focused
ROBERT A VANWEEZENDONKI put 11 miles on the truck, put 1/2 gallon of gas in and was charged $11 gas penalty fee, why??
kelly reardonNot location specific: fix the app
Jeremy BrombergThe bed of the van was wet. We had to put a tarp down but are mattress still got wet.
Regina NadeauCargo van had such little gas that filling up was my first stop!
Alan GraingerThe smell in truck was overwhelming of cleaner. Perhaps a scent free one? The bathroom on the right has a broken light. Adam is a great manager. Ya see is awesome too. Great value.
Chelle AllenVery friendly and helpful staff. I would say the only negative I have, and it's no fault of UHaul, but when trying to verify and approve the overall vehicle and taking pictures to upload of any damages was a little frustrating because it kept.hangong and I was told by a staff member that it has to do with the Internet service in that area.
lisa riveraEveryone was so cheerful and professional. Thanks to all the staff. Excellent service!
Corinne CulbertsonI think I was overcharged for mileage. I replied to the receipt I received via e-mail. How do I resolve this?
Kevin FinneyThough it was end of the day, staff was super friendly and helpful.
Christy MarbleEva and another gentlemen (didn't catch his name) provided great service but the equipment was not well maintained. First truck I got into wouldn't start so they changed me to another vehicle which was out of gas. They were helpful and quick to respond when things didn't work - but it seemed as if some of the vehicle maintenance processes could be improved to make things less challenging for both customers and staff.
Michael MageEverything went very well. I'm glad I picked UHAUL.
erik johnsonExcellent service à la clientèle. Mostly easy rental, just start the process before you get there for the first time.
Michael AngottiHad an overall great experience. The gal behind the front desk was very helpful, and her lil dog was a real crowd pleaser! The assistant who attached the trailer for me when I picked up and dropped off was incredibly polite and very professional. Having been there several times prior, this was by far my best experience. Your staff is doing it right!
Daugherty SeanEverybody was very friendly :) pleasant experience
Joanna TaranowskiThe mobile app checkout experience is not good, wasted 40 minutes on it when I could have just went inside. The folks inside were wonderful though.
Joelle CraftA great experience. The lady who helped us at around 4pm on Thursday was kind, helpful and professional. Strongly recommend coming here for your rentals.
Arvind DoraiswamyVery quick and easy. The customer service was very polite and helpful.
Esther Garcia-CuellarThe app is buggy. It restarted in the middle of submitting pictures for the return, and then no longer showed then rental or any history of it. I had to reach out to support to verify that the return was completed.
Jeff SchumacherThe folks who work at this location are extremely helpful and super nice. High praise all around for the whole staff.
Kyle MercuryThe place and people were great. The app is awful.
Jonathan EvansSuper fast in processing and great service on return!
JAMES GEMMELLLocation is great, staff was quick and friendly!
Nora SelanderI arrived and was notified that my van I had reserved was out of gas, as it had been siphoned the previous night. They said this happens all the time but did not have a solution. So they had me drive on an empty tank to a gas station. They said if I returned it with a quarter tank they would give me a $22 credit. It cost me $35 to fill it from the empty tank to a quarter tank. So I lost out on $12 before my morning had even started. This is unacceptable.
Jody RodgersFriendly staff checked our truck in quickly and efficiently.
Scott DouthitThe battery charger light was on. The original truck they rented me was pinned in by other trucks and no wiggle room to get out. The truck was not out front but in the back lot, so when I realized the location, I needed to go around the block to get back to the front. The truck battery died as soon as I got back.
Diane RodgersThe location was okay. My overall experience sucked because you all changed my reservation initially to Kent, but when I went there, they did not have a truck for me. Ridiculous.
Jesse HartI don't know if this was just a bad time of year, but I showed up and was promptly told that their trucks had their gas syphoned overnight, and apparently this happens frequently. I was told I would have to go direct to a gas station to fill up and they would credit me 1/4 tank of gas. Not ideal, but not the end of the world. I went to go do the vehicle check and none of the damage on the photos in the app were accurate or up to date. Then the best part was the key wouldn't open the truck. I went back to the office and was then told that I was assigned a non-working truck, and it shouldn't have been assigned to me in the first place. They were able to get me a different truck but that one was also broken and the driver's door lock was punched out, so you had to go in/out from the passenger side. It took me an extra 30-45 minutes just to get the truck off the lot, and this was not a quick and painless experience. I've rented from U-Haul numerous times over the years and have never had an experience like this, but the quality control is just not there. I won't be coming back.
NICOLAS ABTS OLSENThe staff was polite. The truck was a piece of junk... 1.Before returning the truck attempted to gas up. Gas leaked out onto the ground from underneath the truck, - a steady stream, not a few drops. The nozzle was fully inserted into the filler neck. The gas was leaking from some hole in the tank ?, at about 1/4 full. No wonder that's what the gauge read when I picked up the vehicle. When I explained what occured to one of the U Haul staff he sounded like he was aware of the problem, someone had poked a hole in the tank for some reason. This wasn't fixed before renting it again? 2. Driver's side door had no lock on the exterior- just a hole. Had to climb out passenger side to secure cab. 3. I reserved and paid for a 9' van online, at the U Haul store no van was available. A 10' truck was provided- with the noted mechanical flaws. 4. Side view mirrors very difficult to adjust- need lubrication or attention. Overall Grade F. Do not rent from this location- very poorly run. U Haul leadership needs to attend to equipment maintenance and not rent potentially dangerous trucks to clients.
A MiddlemanVery nice and helpful people
Diane jumpQuick response from the team always friendly and helpful. Checking in the truck was quick and easy the young man that checked it in when he was finished he went over everything and asked if that is what I saw as well after agreeing he double checked all my information and finalized my bill he emailed me the receipt and also offer a paper copy as well I declined the paper and we thanked each other till next time if needed.朗
Michelle CaldwellThe doors were constantly broken. After hours was cancelled soon after we rented our unit. Access cards never worked so I always had to wait in a very long line to get help. This place is understaffed and poorly maintained. Elsewhere we found a drive up garage that is twice the size of the two units we were renting for the same price.
Erin Eaton | Expérience généraleEveryone was so kind! My other storage unit was horrible and I had such a positive experience checking in with them to pick up my rental truck that I called back to see if they had any available units and they quickly helped save the day! Seriously went above and beyond to turn what could've been a horrible moving day into an incredibly easy experience. They even gave me a discount to enroll for multiple months at a time. The facility was so much better than I expected, I wish I had just booked with them from the start. Thanks so much!!
Emma Kivlin | Premières impressionsEverything went smoothly. It was a great experience.
Lori Leberer | Premières impressions#1 in the business coast to coast.
Karl Nesensohn | Expérience généraleAdam the manager was great and I thank him
Sally Phillips Stone | Premières impressionsThe parking lot can quite full and access to Morgan is blocked any time one of the rental vans is being washed.
Kathryn Daughhetee | Expérience généraleThe facility is very nice, the parking lot is tricky with very few spaces for those with storage units to park and load unload.
Kathryn Daughhetee | Online Move InThe young man that was there was so rude and so disrespectful. He was mouthy and totally UNPROFESSIONAL. His name was D. Love. He definitely didn't show that.
Sheree Franklin | Expérience généraleAdam is a great employee and manager. Very helpful and incredibly friendly.
MICHELLE GALLAINOSALINAS | Premières impressionsThis team was phenomenal from the start. I booked a truck to move and reserved a unit for storage and the folks behind the desk helped me all along the way. The unit was secure, they made security measures clear and provided a unit that was so easily accessible for the heavy boxes I was storing. They even picked a number for me that was easy to remember! On move out, the team was helpful and clear with expectations and always kind and playful. Sincerely the best I could ask for in my situation. Thanks Uhaul of West Seattle!!
Meghan Ames | Expérience généraleManager recognized a mischarge for a late payment (I had established automatic payment) but would not simply refund the mischarge-- wanted me to come in and work it into my next payment. I cancelled what was going to be a least a 12-month lease and rented a truck from someone else. At least two more truck rentals (including a long distance move) will be from a competitor. Do not contact me.
John Garrett | Expérience généraleDeandrea was professional, knowledgeable and very helpful. Uhaul is fortunate to have him.
alan simon | Premières impressionsEasy personalized check in. Nice units and super helpful staff. Aiden helped me finish up check in and showed me my unit. He was great and went the extra mile to make sure I was moved in
Brenda Walden | Premières impressionsD'Andre was very very kind and helpful. I recently had a concussion so even simplest things are currently challenging to me and he was a gentleman and a great help.
John Kochmer | Premières impressionsI thank you for allowing me to store my things there all those years it was very helpful may God bless you all
rhonda tyson matthews | Expérience généraleFacility overall is well maintained. Parking to load & unload in storage unit can be troublesome at times. At times it feels understaffed as it can be difficult to get help at the desk.
JP VIDICAN | Expérience généraleI had a really good experience with my unit here. Staff was very accommodating and helpful when I needed them. Facility was clean and location very convenient. I will be returning should I ever need extra storage again.
Rasaja Hart | Expérience généraleOver the many years we had our storage unit, we had a really good experience. The access/loading area was often blocked by trailers making it a bit inconvenient for loading and unloading. Sometimes the access hours messed up our plans but not a huge deal. I would definitely use the space in the future if needed. Thanks for the years of safe and clean storage.
Derek Linaman | Expérience généraleStaff at the West Seattle location were very helpful and made sure all my needs were met.
Jefferson Allen-Burkhart | Online Move InOptions for sizes of units were limited and prices were higher than competitors'. Customer service reps were less than professional. Basically friendly, but not very knowledgeable. I would not recommend this U-Haul facility, at least for household storage.
Dan Lossing | Expérience généraleThis facility was convenient. My locker was on the main floor, so it was easy to get in and out. There were always carts available for moving stuff. The only downside is it's a busy parking lot. There were frequently cars or trucks in the small area that would be available for loading. U-haul started storing a trailer in the area available for loading. If they made a dedicated parking area for accessing storage, I would give this 5 stars.
Kim Jones | Expérience généraleI want to know why you charged me twice
arin pollitt | Online Move InI am thankful to have had the U-Haul storage in West Seattle. And have been able to use it for the last almost 20 years. The only thing I regret is that I wish there would have been a longevity bonus or something for someone who spent that much money for 20 years storing stuff. I appreciated the staff and especially Marissa who is an exceptional human not to mention a great staff member. Thank you to all the varying staff who have kept my things safe for so many years.
JULIE HATCHER | Expérience généraleStaff were extremely helpful and answered all of my questions.
Katie Maris | Online Move InAfter 12 years of doing bussiness off and on with UHaul they can trusted.
Karl Nesensohn | Premières impressionsWe got to the facility and the unit size I wanted available was $20 more than the advertising right behind the register wall. They shrugged it off saying that was the old price. When we discovered the unit access was not ADA accessible (I have Multiple Sclerosis) we asked to move into a unit I could easily access and explained that I cannot do stairs. She picked out an ADA accessible unit, even though it cost more I reluctantly agreed. She ran my card for $131,16 I went to make sure I could access unit. and when I finally found it, the second unit was already rented and locked. At this point, I was exhausted and frustrated. I was angry that these employees seemed to be completely indifferent or lazy. They said they thought I wanted to add another unit and that is why I had to wait for a refund. Waiting for this error made me have to borrow money for another storage uniting West Seattle that was bigger, cheaper and actually vacant. They honored the sale price and my stuff is now in a different West Seattle facility. I tried working with staff but I was brushed off. Unacceptable.
Heather Hamilton | Online Move InMy experience with this location was average except for a young man named Gavin who was polite, understanding, and went out of his way to be as helpful as possible. This location is old and needs to be updated. I felt my items were safe and there was an alarm there. It was also very hard to get through to them on the phone.
Brenda Pearsall | Expérience généraleNo parking anytime I have gone. Hard to unload vehicles.
Steven Poole | Online Move InCould use some more lighting above the actual unit, but other than that it was good. Staff was super friendly and respectful.
Susan Deng | Expérience généraleStaff was extremely helpful and professional. The process was easy and met my needs.
MORRIS LOWDEN | Premières impressionsI closed my account and I'm still being harassed
MICHAEL MOYER | Expérience généraleVery friendly and easy to work with.
Gretchen Greene | Premières impressionsFriendly helpful and respectful staff.
Randall Fox | Premières impressionsThe only thing is there is no ramp for upstairs units and no elevator so if you have an upstairs unit you have to carry everything down steps
Kayla Juarez | Expérience généraleWould be helpful to have access after hours
MICHELLE MACKEY | Premières impressionsBe careful you will go into lien after 30 days and then auction after 60 days.
Kiarra Haight | Expérience généraleTrès sympathiques et professionnels. I love the unit. Very clean and convenient.
Mikko Staten | Premières impressionsUnits are Betty very small. Couldn't even get into the unit had to wait till the next day. They bid t until the access door.
Judy Delavergne | Online Move InThe description for my unit is misleading. I only reserved this unit because the listing said there's an elevator to my unit. I still have to use stairs. There is also a rat trap in my unit. The trap says not to move it. Clearly, not too ideal for a 5x5 storage unit to have valuable floor space taken. I will be writing reviews on google and Yelp regarding this.
Tyler Griesbach | Online Move InVacated the unit after about a week but the attendant was unable to tell me if I could be prorated for my short stay. Charged an extra $100 in Albuquerque due to lack of planning by Uhaul to have the unit at the agreed upon location.
Chris Valencia | Expérience généraleReed was accommodating and friendly. Went above and beyond to find solutions for our needs.
Amy Perez | Premières impressionsEveryone was helpful, friendly, and professional. The general manager was understanding and compassionate with the customers.
MICHAELENE THOMPSON | Expérience généraleMr. Herald Silvernail was very experienced in managing that facility. I was in a hurry and they rose to the occasion. Very accurate and professional team. Thanks for helping me with my storage needs. Greg T. Sankey
gregory sankey | Expérience généraleregarding my ranking of no on question y (recommending) u-haul storage - i would totally recommend based on Q1 thru Q5, but in my situation the rank is solely a cost reason. $194/mo is high for my needs (i really don't care too much about the contents anyway, and locker is bigger than necessary).... If it wasn't a free offer for the month, i would have had to find a much cheaper alternative.
Michelle Gaither | Premières impressionsFor no reason they always had a lock on our storage unit when I ALWAYS paid on time. The original worker I talked to said that paying on the day it was due meant it was late (excuse me?), another coworker over heard this and told him that wasn't true and they shouldn't be locking our things. They got into an argument in front of us. Every time we had to have them unlock our unit they took their time and made us wait around 30 minutes. When we checked in with our key card the alarm guaranteed would still go off every time, but also no one ever checked on us when it did go off, so the staff just truly doesn't care or checks on anyones unit when the alarms go off. The automatic lights turn off after 2 minutes, so when we were in our storage unit we would have to run down the hallway every two minutes for the lights to turn back on. The layout was terrible and was impossible to quickly get our things since there was no ramp to roll our things down from the second floor with. We had to carry our items to the bottom of the stairs and then wheel them to our car. On our last day there, there was one worker who was in charge of the storage units and she has been the only helpful worker for the few years I have had to use this facility, I wish I got her name (but it is whoever is in charge of storage currently (9/27/21)) and she is the only one who seemed to follow any process or protocol. When she tried any protocol it seemed all the other co workers there were "too cool" or maybe just high, and would get in her way to do the right thing. She asked the red-headed guy with the beanie behind the counter if anyone did a final check on our storage unit, and he replied "whatever they're just going to sign." The thing was, we were waiting at our unit for someone to come check because they said they were sending an employee to do so, after waiting 30 minutes a different worker came up to tell us we had to move our car because they needed it for a truck (even he was abrasive, and did not wear a mask and we had to ride in an elevator with him.) On our way back up to move our car is when the red headed employee just told us to sign, so we were very confused that he made us wait 30 minutes next to our unit at all just to sign a paper that our unit was "checked." This is the most unprofessional establishment. But you know that already.
Hillary Kinsley | Expérience généraleThe unit itself had zero light so we had to use flashlights or phone lights to see our contents. The service from the two GMs we worked with during the 11 months experience was very good. Always responsive and willing to help. Will recommend to my clients for sure.
Tonya Spivey | Expérience généraleawesome humans, thanks so much
Gavin Hendershot | Premières impressionsMove in was very easy but little information is provided as to where you need to enter. It also states vastly different hours on the website than reality. It was a major consideration when renting the unit only to find out it is limited to business hours, not the stated after hours access. I feel deceived and therefore do not feel I should be paying as much as I am. It is much harder for me to use this unit without the stated hours. I may need to take my business elsewhere as a result.
Erin Eaton | Online Move InMy only problem is that when I went to move out after I had cleaned the storage locker out and it was move in ready for the next tenant I ended up having to pay for another month even though it was the third and my bill is due on the third or else I would be sent to collections so now I’m stuck with an empty locker, so if I’m moved out and it’s ready to go why would I need to pay for another month please tell me that? thank you,
Kelly Klein | Expérience généraleOverall experience at the facility was great. The negative is that I had to drive there to confirm/'rent now' for the booking. The online system only 'reserved' but not guaranteed the booking - that felt misleading and created a sense of unease had I not followed up prior to the date I expected my reserved two storage units to be available. The gentlemen I spoke with showed on his end the two units I reserved but they were not visible for me to rent now online so I had to drive there to complete the booking. This is a poor customer experience and should be improved. However, at the site, Reed was great - friendly and walked me through everything.
Daniel Cross | Premières impressionsDissatisfied due to the ridiculous nickel and dime fees for everything, rate increases consistently, mandate on what lock to use, And having a facility lock put on my unit because I was not using the required lock mandated by u-haul.
michael rutledge | Expérience généraleI am hoping to get a different unit. It was not clear to me in the online process that there is no elevator access to my unit and the instructions to access the unit were not specific to this facility. Knowing how to get into the storage area is unclear. There are available carts but the entry had a clock curb which makes the carts useless. I ended having to load and unload my items multiple times to even get them from my car to the unit because of the curb and the stairs. Nothing about this is convenient or conducive to an efficient move or storage. I would like to request a unit that is on the ground level or elevator accessible otherwise I need to cancel my service with uhaul.
COURTNEY KOCHEL | Online Move InStorage facility wellventilated, temperaturecontrol, safe, w/workingcameras. Staff knowswho is coming going, storageunits R protected along w/customer itemsstored. Cost could bebetter ifuwant long termcustomers. Myhusband is & proud I movd everything myself w/our daughter. My husbandTony knows I don't have a lotof time toexercise, so walking up/down stairs & carrying everthing inmyarms makesme stronger &helps myass beinshape my husband makes melaugh he ishysterical … When Reed toldme aboutstorage again,I wasvery excited…I know my husbandTony is happy& pleasd.
Marlis Ormiston | Premières impressionsElevator was broken and gates were locked
Alex Kim | Online Move InVery clean. Every time I went there to check on my stuff/load/unload it was easy to pull up a truck to the dock. Nice that there were carts to use. Good experience.
Megan Elrod | Expérience généraleCustomer service was 10/10 from start to finish. This facility literally takes care of all my moving and storage needs and the staff went above and beyond for me.
elizabeth oneil | Premières impressionsConvenient but there was a puddle in our unit upon arrival
Christine Geronimo | Online Move InCarla was very nice and helpful
Peter Evanson | Premières impressionsnot enough help inside, wait time was an hour to be attended....
RAFAEL ROSARIO | Expérience généraleOverall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.
Alexander Groothaert | Online Move Incustomer service from the staff was great, helpful and friendly!
MELISSA BRADDOCK | Expérience généraleThe manager was very helpful. Thank you!!
Melena Jones | Premières impressionsThe staff was very helpful. They even went the second mile when we lost our key to the unit.
andrew larsen | Expérience généraleI had unit that was accessed by stairs. this was main reason for terminating the occupancy. Rents seemed high compared to what i was getting, U-Haul should run better promotions or give more incentives for long time renters (I have been here for close to 20 years, same unit)
WAYNE LAU | Expérience généraleHelpful staff recommendations for successful load in.
JAMES HOWARD BOYD | Premières impressionsMy comments are based on 5-6 years of renting units from Uhaul and for the most part having awful experiences be the norm instead of the exception. The current manager has been exceptionally polite, professional, and helpful - Uhaul would be lucky to keep him. The flooding of my unit was handled poorly, but worst of all was the management's treatment of me at that time when I was not the cause of the flooding and damage to my stuff. I should have been compensated properly for the damage to my stuff, but I just am too exhausted to do all the work that should have been done by Uhaul to get reimbursed properly. It would have been nice if Uhaul had actually given me free rent for a while after that happened considering I was a customer for years and was a customer for years afterwards. The $500 wasn't nearly adequate to compensate for the damage and stress it caused. It would be nice if the hours to access our units were extended to 8pm, but it doesn't matter personally since I no longer have a unit. I am glad that the location hasn't shut down as it is convenient for all of us in West Seattle. I hope the friendlier service under the new manager is kept up - it's a nice change. In the past employees often were not trained adequately and couldn't do fundamental tasks involved in the job and it was extremely frustrating if a manager wasn't around to handle it. Hopefully employees are being trained more/better now.
MANUELA WINTER | Expérience généraleLabor day weekend monday. James helped me knowledgeable. He took care of me other rentals returning rentals. Propane tank filled he got me a locker perfect. This man was only employee there. Excellent. But U HSUL COULD HAVE HAD SOMEONE ELSE THERE YO HELP IS IT NOT UNSAFE TO HAVE ONLY 1 PERSON THERE. BIG CORP SHOULD HIRE MORE PEOPLE. REGARDS JACK
JACK LARSGAARD | Premières impressionsJames and Jasmine were so helpful. My husband and I moved across the country and trying to unload our uhaul into the storage unit and get it turned in before the office closed. James stayed after hours to help us get everything done. We are so appreciative of James and Jasmine for helping us.
Jordan Combs | Premières impressionsRented a storage unit and the front desk staff were WONDERFUL.Very friendly, helped me find an affordable unit, showed me around. The nicest helpers I've had in a long time. Merci.
Julie White | Premières impressionsYou can never find the staff. The only time anyone has been somewhat friendly was today when I was moving out. The young female working was awesome but I didn't get a name. The youngish male was rude, snarky and completely unhelpful. He seemed to be some sort of supervisor. Also, I emailed and called the manager several times for help, due to Covid-19, in possibly waiving any late fees. I have always paid my storage, every month. I don't accrue late fees. Because of Covid, I have been late the last couple of months. I never heard anything back from anyone. I found somewhere else to store my things.
alison mcbride | Expérience généraleNice people
Ian Heald | Expérience généraleManager Andrea is a delight, so caring and competent! Other staff there have been great as well. The West Seattle facility is convenient, clean and well-maintained. Fortement recommandé!
Anita Shaffer | Expérience généraleThe letters sent if someone was a day or so late were appalling. Threatening and on no way customer oriented. Just rude. The unit was too expensive given how many units you have to rent, and on a corner street that is less than desirable. Even the "Please note" below is unacceptable given the world we live in now. I will NOT recommend.
Christy Collins | Expérience généraleAndrea was very helpful
monica colgan | Premières impressionsAndrea, the manager, was TERRIFIC! Very knowledgeable, professional and helpful. She seems to genuinely care about her customers. (The bathroom could have been cleaner, though...)
Anita Shaffer | Premières impressionsThe "manager" was less than helpful resolving a light in our unit that became inoperative. I also have photos of her personal car parked in the only loading zone for 3 hours on a busy weekend day.
mike steen | Expérience généraleWould recommend to others.
Alexis Rutter | Expérience généraleFriendly, efficient, helpful with all questions, and the staff made it easy tell drop off the trailer
Breeana Blalock | Premières impressionsGreat customer service. Their staff was great!
Alexis Rutter | Premières impressionsThe staff was very helpful and nice!
Michelle Norman | Premières impressionsThe customer service rep who helped at the Uhaul store in west Seattle was extremely helpful and sweet.
Deanna Cruz | Premières impressionsThe Customer Service people were very friendly, but otherwise, I will never open another storage unit here. Only one door for loading and unloading, no space for customer parking, and almost no staff.
Tabitha Cox | Expérience généraleThe security card system has been out for over 2 weeks. The staff is young, inexperienced, and not helpful.
Alex Barkley | Expérience généraleThe customer service was great! But LEXUS went above and beyond which exceeded all expectations!!!!!
Lance Smith | Premières impressionsI vacated the storage room only because all the contents were distributed to several persons or donated or disposed as had been planned.
Diane Klotz | Expérience généraleGlad you were so convenient ! And there for me !
Marianne Kenady | Expérience généraleLexus and Alex: customer-oriented; knew their facility&services;responded clearly&concisely to questions&concerns;bathroom clean:storage corridors brightly-lit, unobstructed;air fresh in all areas
KATHRYN YEOELL | Premières impressionsThe facility is very badly laid out as there is no elevator to over half the units. How on earth can an old woman get boxes of books up over 20 steps to a storage space without hiring muscle help?
Linda Hulce | Premières impressionsThe gal who checked me out was quick and awesome.
James Arasim | Expérience généraleVery busy Saturday with an inexperienced employee that did not have the support of her manager or other senior staff. Frustrating for her and for me.
Rebecca Harper | Premières impressionsHelpful staff. The storage entry process is cumbersome.
David Rynerson | Premières impressionsTammy ( Auburn) called on 02/28 saying my Ubox would arrive 03/04 (I was quoted 03/01). Had to buy things to get me through the week, expecting to use my $50/day refund to pay for it. Received only 50
Allie Sullins | Expérience généraleIt's nice to see familiar faces at the West Seattle location, along with some new ones. Service is excellent as always.
Robert Powers | Premières impressionsAwesome 1rst time experience
Brandy Hudson | Premières impressionsMy reservation was for a 10 X 10 unit and when I arrived with a truck load of my things, I was told at the service desk that all that was left was 2 @ 5 X 10 units. This limits my storage space.Bummer
Julie Schlueter | Premières impressionsYour employee Purcell is angry and abusive. He would not move an unused truck out of the load zone so we could unload. He called me clueless and was aggressive. I am not comfortable going back there.
Lynn Kier | Premières impressionsThe storage unit I was promised was not available which meant I needed more units than I needed. The staff was unaccommodating around timing. From a rental return perspective everything was great.
micah bloom | Expérience généraleTrying to move in and out was made more difficult because the load/unload area in front of building, which was NO PARKING, was always blocked with trailers and employees cars.
susan southerland | Expérience généraleEveryone was very helpful and friendly. We really appreciated the free carts that were available to move our stuff in and out of our storage unit. We were more than happy with the service provided.
steven elenich | Expérience généraleVery professional and kind. Security is a big plus for me. Near my home, added benefit. Feel safe, in and around premises. Nice youngums.
Phyllis Bass | Premières impressionsEasy parking a 20' truck with full-length auto trailer. Staff was expedient and helpful at checkout. They made a stressful move like a celebration at its conclusion.
Renee Fujii | Expérience généraleBien
Owen Iness | Expérience généraleArranged for the last pick up, he got held up in traffic and when he arrived (at closing admittedly) I was rudely told “should have planned better” after I had been waiting there for him over an hour.
Tara Slaughter | RéservationVery professional and helpful at pickup and drop-off. Everything was just perfect! Merci!
Paul Butler | RéservationBrian is the best! I have been frequenting this U-Haul since Moving to WA in 2008 & have never been so pleased. Brian and Anna are the most amazing and helpful people; you're lucky to have them!!! :)
Michelle Prater | Expérience généraleI have been a customer in West Seattle through several managers, and Brian Mullins is a dream. Brian is a true professional. He can work well with customers, delegate, or do every job on the lot.
Robert Powers | Expérience généraleVery helpful and available staff. The return process was very quick and efficient. Fortement recommandé!
Kristen Basnet | Expérience généraleVery nice storage facility
Neil Duncan | Expérience généraleI kept my stuff here for a year. Was in and out often. Always met and treated great. Easy in easy out. Would recommend to anyone.
MARLEEN MADDING | Expérience généraleOnly prob i had was getting a phone call stating my unit was broken into. However it was NOT my unit (thankfully). So it was anxiety for a bit but all turned out fine Thank you
RENAULT BEAN | Expérience généraleThe Staff is super friendly, knowledgeable, and professional. They treat every customer with the same amount of care and attention.
Billie Bohannon | Expérience généraleExcellent
douglas trotter | Expérience généraleClean and well maintained unit. The only challenge at times was parking access on end of week/ weekends to transfer contents into unit due to high truck rental activity at this office. overall great!
ernest johnson | Expérience généraleExcellent service à la clientèle. Very well maintained storage facility.
Russ Hoffman | Expérience généraleClean, secure and convenient. This storage solution worked well for our needs. The few times I needed to interact with staff at the facility, it was always a long wait, but everyone was helpful.
christina scott | Expérience généraleThat is again :)
ERIC COX | Expérience généraleEveryone was very nice and very helpful.
dana rice | Expérience généraleIt took 6 phone calls and multiple hours to get my check out logged appropriately. Horrible experience
Shannon Cunningham | Expérience généraleThus rating is relevant to the MLK location. The manager was not willing to help out when my pod was not physically located as the same place virtually. Truly a bad experience.
Richard Davidson | Expérience généraleLong lines bc only 1 new employee that works at a time, he wasn't give the proper support by his mang. and wasn't trained adequately. My ubox wasn't returned correctly, waiting for manager to call me.
EMILY BUCKLEY | Expérience généraleStaff did not check me out (twice!), so I was sent 2 notices of delinquent payment; finally got ahold of manager and he finally did it. That site should improve its staffing/management.
Dorothy Wong | Expérience généraleChristopher Castle offered absolutely no apology or help to get our u-pod to its rightful destination 35th in W Seattle, There was no communication telling us the pod was delivered elsewhere.
cindy mulliken | Expérience générale