Customer Reviews for U-Haul Storage of West Spokane

1 310 évaluations

4399 W Sunset Blvd   Spokane, WA 99224

(509) 590-0884

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(509) 590-0884

4399 W Sunset Blvd
Spokane, WA 99224

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nice to have a truck with fairly low mileage

Jeffrey H. 
Évaluation :
3

Nothing. Met outside by rep., out of there in 5 minutes. Perfect.

HOLLY M. 
Évaluation :
3

Make sure trucks are in working thus rentable condition! Mine was not. Step on passenger side was disconnected. Truck was in rough condition and dirty. When we stopped at the lower level of destination to unload a freezer in the garage, it would not start. Truck was completely full. Emergency number was called. Meanwhile, the 2 movers that I hired continued to carry my belongings UPHILL and in the heat to where all the unloading was supposed to go. The maintenance man replaced the battery and was told he had just replaced it 2 days ago in same truck. Josh made an adjustment on my invoice, which I appreciated but still remain disappointed because of intense labor caused that I tried to compensate some, out-of- pocket.

sherry W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monty J. 
Évaluation :
1

The brakes were constantly locking up, the engine was completely bagged, and the transmission wouldn't shift properly. Location was great. Vehicle was terrible.

Jeremy P. 
Évaluation :
2

Tire was flat on arrival to start loading for our move… should've been something inspected before pick up. Also the inside was very dirty and not well kept.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K. 
Évaluation :
5

Dropped off as planned with no issues.

Jose N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
1

I made a reservation and it was unavailable. denied the 50$ guarantee and made to use an unsuitable replacement due to time crunch

Paul S. 
Évaluation :
1

Facility closed by Fire Marshall. My stuff was moved by contract workers. My stuff is damaged and missing. I will be filing a claim.

Phillip B.  |  Expérience générale 
Évaluation :
5

Easy in, sorta easy out.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keli R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M.  |  Expérience générale 
Évaluation :
4

You rented me a truck that was unfit for rental, in so doing you endangered my safety. What kind of operation are you running in Spokane. I expect this kind of horseshit from Penske. Please respond.

Kwintone H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
1

I am NOT HAPPY with who ever Moved my Items! Many things are missing, I did recover my Fan and 3 drawer container from the facility of Sprague. I am not sure what all is missing yet for I had a delivery in Lewiston ID that same day. I had 2 smaller collapsible boxes which held my T-shirts and another my medications, which is missing. The movers ruined some of my totes by putting heavy items upon light weight items. I am not sure until I am back in Spokane for an extended period of time to even see what all is missing. Am I Pleased….NOT ONE BIT! Your Movers with my Items, were careless and possible thieves.

Lisa J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les or Daniel W.  |  Expérience générale 
Évaluation :
2

Elevators were too small to fit anything, garage doors didn't work half the time, carts were left everywhere. Awful compared to the last uhaul facility I stored at.

Kaitlyn S.  |  Expérience générale 
Évaluation :
5

Was clean outside but not inside as it had been returned late before we rented it. Ran good easy to drive

Micah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary H.  |  Expérience générale 
Évaluation :
5

Very helpful staff.

Jeryd L. 
Évaluation :
5

Location facility is top notch, its corporate Prices and the fluctuations that are not consistent, rates per mile change from saved quotes and charges have not been the same for the exact usage, maybe more or less miles determine price, but turn in early doesn't even affect the price when it could. Turn in late your hit for double. I've spent over $1500 this summer using Uhaul and never took advantage of the qualifying storage free month rent....no frequent user/driver benefits, uhaul club, nothing....most likely will just buy a truck. Thanks for the opportunity to utilize your service but drained my savings and have nothing to show for it....Do your employees get rental benefits? Rent wise, drive safe, and make sure your income exceeds expenses. Peace.

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly C.  |  Expérience générale 
Évaluation :
3

The cabin of the van was dirty. Interior of windshield had water spots that I thought were on the outside, but they were on the inside. when returning the van, we had a confirmed reservation for a storage unit, however the attendant did not honor it. The last unit available was being rented to somebody who had walked in without reservation.

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Racheal p.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Braydon J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jazmine S.  |  Expérience générale 
Évaluation :
5

There were some issues with your computer system, in setting us up; but your employee was so very determined, courteous, and kind. Merci.

susan l.  |  Premières impressions 
Évaluation :
2

I was moved out of the facility by uhaul to a less convenient location. There was not really an explanation or clarification of whether we would return.

Roxane B.  |  Expérience générale 
Évaluation :
3

Our storage was moved to a different location so they could do some construction work, which is fine. What was bad is that they gave me a one day notice of the move which did not allow me time to look over my things. There was no guarantee that what was moved if broken or missing would be replaced at no cost to me. Not happy with the lack of time given and hopefully nothing will be broken or missing.

Suzanne S.  |  Expérience générale 
Évaluation :
3

Change your rate formula so people can understand it and know what it's going to cost them to rent

Donald M. 
Évaluation :
5

Oke

Jerardo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duston A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave B. 
Évaluation :
5

The customer service attendants were very friendly and professional. I had an amazing and care free rental experience. Thank you so much guys!

Jeff E. 
Évaluation :
1

They put us on a faulty trailer for a 300 mile trip. That whole fiasco has already been written-up about. I'm just here to say Austin Standon who IS NOT at this location (I don't know where he's located) was the ONLY PERSON who seemed to care about our entire fiasco with this reservation and did anything to make things right. KUDOS to Austin. Horrible job by everyone else (including a customer service lady who ONLY EMAILED CORRESPONDED which is ABHORRANT given the situation and how dangerous it was/could have been! Her name is Karen Stachelrodt.)

JENNIFER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

The general manager did an excellent job handling the enormous line of customers while we were there. It was not his fault the place was under staffed. He was professional and handled all the customers professionally and as quickly as he could. He was nice and polite.

Ester H.  |  Premières impressions 
Évaluation :
4

I had to wait close to 40 min for someone to come to the desk and hand me the keys to the van. I ended up going outside and flagging an employee down who was moving trucks around. Other than that it went pretty well. The drop of experience was much better than the pick up.

Francisco S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
1

Horrible experience please have management contact me 509 599 3832 William morse

William M. 
Évaluation :
5

Awesome customer service picking up and returning

Daneen C. 
Évaluation :
5

We ran into a little glitch with the auto door locks, but Frank Stiner went above and beyond to quickly find a solution. He understood the urgency as we had a plane to catch and quickly took care of everything. Kudos to Frank for getting us on our way with plenty of time to make our flight.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh S. 
Évaluation :
5

Best rental experience we've had! Excellent location, very friendly, knowledgeable staff! Thank you Frank!

marylin Y. 
Évaluation :
5

Frank (I think was his name) was great! Very helpful. Easy, pleasant experience. We will definitely be renting again seeing how easy it was. Merci.

raya L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEREE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
1

I was told if I returned in 24 hours I would get a days credit. I was charged over 30 for 5 gallons of fuel when it was the same level. I was told I would receive a call from someone in 72 hours to resolve this issue and no call. No credit. And still charged for fuel. You lied not once not twice but three times.

Vanessa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JB W. 
Évaluation :
1

There's always an issue at this location. Multiple times I've made a reservation and the equipment wasn't there. The staff had no interest in problem-solving or resolving the situation. The online check-in is a joke. Or never works. Don't use that option. Go to the desk. This last time I was quoted a COMPLETELY wrong amount so for a nice surprise when I returned the equipment and it was SUBSTANTIALLY more than what I was told. These people are idiots. Don't go here.

Jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron J. 
Évaluation :
5

Knowable and helpful and quick and fast.

JANET P. 
Évaluation :
5

A bit slow to find help during drop off

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael K. 
Évaluation :
1

This was the worst uhaul rental experience from start to finish. For starters I never got the online contact they keep referring to when I wanted to know why my credit card was was charged for more $ than what they said originally. Or when the truck broke down 18 miles after I left there store. Contact roadside assistance online it's on the contract . I found a phone number and called . All asociates were busy and someone would call me back. They didn't. Day 2 same thing. Finally I was contacted by a very nice lady from roadside assistance. It took 8 days for Sunset U-Haul to get the truck back from the shop. So finally someone from the store calls me and says"we have the truck back so we can reverse the charges on your credit card .My manager will be calling you shortly. " No call no reversal. Go figure.

Amy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitrin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
4

Overall rating is Fair/Poor, the Scottsdale location was not the location that was confirmed by your agent as the pick-up location, when I got to the original pick-up location confirmed by you agent, the location was unmanned/closed, only after calling to ask what was going on, I was given the option to go to the Scottsdale location, no where close to the original pick-up location. My time and money wasted.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niki W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
3

Rude employees

Keri N. 
Évaluation :
5

Frank was awesome. Friendly, quick and efficient. Made drop off a breeze.

Vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

Gas tank had a leak

Carl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
3

This location and uhaul did not inform me that the car trailer i reserved was at a different location until the day i went to check in. Once i got a hold of someone they gave me the incorrect address for the pick up location. They told me i was not allowed to hook the trailer up myself and that i needed to arrive with the uhaul loaded. I did so and when i called the pick up location i got the correct address. When i arrived the worker was the only one there and was no assistance hooking up the trailer. So i had no choice but to Hook it up myself.

Andrew K. 
Évaluation :
3

The obviously intentional attempted theft by lying about the level of gas in the vehicle should be criminalized. This is the third time I have rented a u haul and the gas level is 1/16 to 1/8 of a tank incorrect. If I didn't catch it this “mistake” it would have cost me 8-10 dollars. When I pointed out the “mistake”, the attendant appeared to not be surprised in the least. Sad!

Ron B. 
Évaluation :
5

Friendly people. Very accepting. Very welcome.

Shad C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Spencer the manager was very helpful and friendly. She wanted to make sure we were well taken care of.

jeanette k.  |  Premières impressions 
Évaluation :
5

Went excellent!

Timothy W. 
Évaluation :
3

my order was for a truck at midtown on 3rd ave. location was changed i I was not informed. went to first location, had to go to second location. PROBLEM, second location 2-3 miles further, each way. didn't have anyone offering to pay the difference. WHY didn't you move the truck to where it was rented from?

Pamela B. 
Évaluation :
3

When we picked the vehicle up only one person was doing work the other was cleaning thier motorcycle and playing on their phones. The vehicle was so dirty we could write our name on the windshield inside. Have people working would help with you image.

Leander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
1

They triple booked the truck I was supposed to use. So I got a 15ft truck instead of a 26ft truck. So I was not able to move everything. Also there was no discount or anything offered for there mistake. Overall I am not happy.

Matthew A. 
Évaluation :
5

It seems like they would benefit from a newer computer system.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN S. 
Évaluation :
5

This location is easily accessible and well marked. Staff was very friendly and knowledgeable. My experience was great, bit i felt bad as the young woman helping me was by herself and there was several customers waiting behind me. She didn't complain but just did her best to make everything go smoothly. Great job.

Colin B. 
Évaluation :
5

Great service, people where very nice and helpful.

michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klaus H. 
Évaluation :
5

No recommendations for improvement. I will say that Frank was very efficient and helpful both at dispatching and receiving the trailer I rented that day. A painless rental experience. Merci.

John R. 
Évaluation :
5

The staff were knowledgeable, friendly and efficient. This was the fasted in and out I have every experienced.

Rhonda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim G. 
Évaluation :
4

The back of the U-Haul was not swept when we picked it up. We had to clean off the ramp before we used it because off all the rocks and debris.

Nathan B. 
Évaluation :
5

Raymond was extreme professional and courteous. The representative was very helpful explaining also. Recommended performance increase for both working on a holiday weekend. Promote both immediately.

Marlene V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dallas L.  |  Online Move In 
Évaluation :
5

Very pleased with the phone call to set up the reservation to the location personnel . The last experience my sister and I had was awful so I was extremely pleased with this rental from start to finish .

CARLA J. 
Évaluation :
4

Assistance was needed and i had to call since the location was closed the person that helped me got me going quickly. Thank you for such great support and solving the issue quickly.

Nancy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica S. 
Évaluation :
5

My husband is horrible with names..but the young man..possibly named Aaron..was funny, and my husband and father who picked up the trailer felt the gentleman enjoyed his job..they had a great experience and just appreciated a person with great customer service..and was pleasant to talk to. It seems like I'm this pandemic people have lost kindness and when my husband and father came with the trailer all they could talk about was how funny the guy was and they want me to reserve from this Uhaul from now on. I'm sorry if we have the name wrong..but whoever was working thank you for putting them in a good mood..bcse they were both dreading the work I had waiting at home for them. Thank you again Veronica Vela-Gannon

john G. 
Évaluation :
3

Not sure

Steve V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip C. 
Évaluation :
3

We were assisted by a young man who was very new to the job and seemed hesitant to ask his trainer questions. So it took probably 3x as long as it would have normally. But he was trying. So having maybe stronger assistive presence of his trainer would have been helpful as well as the young man being more assertive/confident in asking for help. We were unable to check the trailer in on-line after hours, after multiple attempts. It was resolved next morning. Otherwise, it was fine. We appreciated the location, having the rental available to us and the ease of bringing it back after hours (in spite of the check in issues.). Thank you!

Gilbert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

i FOUND IT HARD TO CHECK IN AFTER HOUR.

joe R. 
Évaluation :
5

Truck was partially empty when I received it and I had to fill it up past what I had when I returned it but ultimately a fair and nice experience.

EVAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

I only had to go because I lost my job, so cannot afford to rent with you right now. Everyone at the store was awesome. I hope to be back once I can afford to be.

SARA K.  |  Expérience générale 
Évaluation :
2

I Was charged fuel even though I filled it and have the receipt. I contacted the site manager and he said in 7-10 days I'd get a refund. I have seen nothing and it has been 3 weeks now.

ZACK C. 
Évaluation :
3

Staff was great and transaction was easy. It was easy to book and ready to go when we arrived. My only issue is you closed the second gate and I saw the exit only to that entrance and had to turn around in the hotel parking lot to come back since the north gate was closed. Just get rid of the exit only sign.

Julie C. 
Évaluation :
4

Friendly and helpful service, somewhat difficult as there was construction but overall a great experience.

Ariel G.  |  Online Move In 
Évaluation :
5

Great friendly staff, very helpful and knowledgeable. Will us this location again!

LAROY S. 
Évaluation :
5

We have rented numerous times from this location. Frank has helped us with our rental every time and he is super. Always efficient, polite and even funny. We drive a bit farther to rent at this uhaul location, but we prefer to because we like to support their excellence. 5-stars! No complaints.

MELISSA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joclynn S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN H.  |  Expérience générale 
Évaluation :
5

Great ppl!!

Angelia P.  |  Premières impressions 
Évaluation :
5

Best staff and customer service I've ever experienced with Uhaul. Friendly, knowledgeable, and helpful.

Carl P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F.  |  Premières impressions 
Évaluation :
5

The crew is wonderful. Thank you

TIMOTHY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
2

They decided they were going to do some construction, whith that being said they said that I could move my stuff to another facility across town and that my rent would go up $15 to $20 for the inconvenience. Not how you treat your customers in my opinion and I will never use or refer anyone to Uhaul. I will say the young people that work at this facility are very nice. Tha manager made no attempt to make it right.

Sean D.  |  Expérience générale 
Évaluation :
2

We have a U Haul rental unit in Sammamish (3 years) and everything has been fine. Unfortunately the Spokane unit had to be vacated at a time of year when weather conditions on Snoqualmie Pass are uncertain. For us this posed a significant inconvenience. Your staff is great, but our experience with the management could have been better! Doug Eglington 425.829.7219

doug e.  |  Expérience générale 
Évaluation :
5

Very friendly

Stormy F.  |  Premières impressions 
Évaluation :
1

First, this location is dangerous from the standpoint of homeless and transients. Second, u-haul damaged my possessions and vehicle ($5000) with their equipment and then refused responsibility. As we reviewed the accident on security cameras Management acknowledged the accident and acknowledged their mistake. But when turned over to RepWest (U-hauls insurance based in Phoenix) RepWest refused liability. U-haul refused my access to security camera recording and additionally disallowed employees to communicate with me. The local management is solid but corporate management (Jessica Brooks) is corrupt, dishonest and total lack of integrity. I transferred belongings to West Plains Storage in Airway Heights. WITH REGARDS TO SECURITY SAFETY OF YOUR POSSESSIONS DO NOT TRUST -U-HAUL STORAGE

Kenneth S.  |  Expérience générale 
Évaluation :
5

Sarah (manager) granted us a 6-day grace period on top of the 30-day free storage that came with our 1-way truck rental from CA. We also got to keep the discus lock as a gift!

Samuel Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWIGHT T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

MIKE D.  |  Expérience générale 
Évaluation :
5

Not only did I use a storage unit here, but I also did a one-day rental of a pickup truck to haul some things I couldn't keep. Cody who works here was an amazing wealth of information. He was super helpful, kind, and deserves a raise. I was very pleased with my service from this location and highly recommend it to anyone else looking for a good storage unit or other uhaul rental!

Amber W.  |  Expérience générale 
Évaluation :
5

Very helpful staff it was busy and they stayed until all waiting customers had been helped!

Nancy R.  |  Premières impressions 
Évaluation :
4

I would give the overall experience 5 stars EXCEPT for the TINY elevators that make moving items to the upper floors inconvenient and much harder work than it should be. The elevator AND carts should be bigger. We are moving household items and furniture, for crying out loud. Other than that, the front desk management is excellent and the facility clean and brightly lit. Of all U-Haul facilities I've used, this one is the best other than those darn elevators.

Alice G.  |  Expérience générale 
Évaluation :
2

Got ripped off by manager

Jason H.  |  Expérience générale 
Évaluation :
5

Complementary discus lock was a sweet & practical gesture!

Samuel Y.  |  Premières impressions 
Évaluation :
5

Your facility is top notch. I will use again when needed.

David P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deepika S.  |  Expérience générale 
Évaluation :
3

No security cameras.

Connor S.  |  Premières impressions 
Évaluation :
3

First I was told there was a storage unit at another facility so I went there boy was that a messed up place scatterbrain you wouldn’t believe they rented me a space it was already rented since May wasted an hour and a half there finally was sent back over to where I rented my truck and trailer and they accommodate me an outside unit the people at the other place talk down about the girl that help me at the place I rented my truck I think the service at The other U-Haul dealer could have been a lot better very unimpressed wasted a lot of my time and I do a lot of business with you all What would really be nice is if somebody got in contact with me and let me know they read this instead of another comment made nothing down about it my phone number is 406-871-7144 my name is Rick

Richard W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis h.  |  Expérience générale 
Évaluation :
5

I loved having my storage unit with you. I wish I could continue but finances are a restriction for me. Everything thing was above my expectations. The only downside was it wasn't open later. Other than that this place is great!!  Thank You So Very Much and Have a Great Day!! 

SARAH T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEREE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica g.  |  Expérience générale 
Évaluation :
5

Awesome staff!!

Patricia L A.  |  Expérience générale 
Évaluation :
5

Best storage facility in Spokane that I've ever been in

JOSHUA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zack C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M.  |  Expérience générale 
Évaluation :
5

The GM Lisa Peterson she was specifically wonderful.

Kodey K.  |  Expérience générale 
Évaluation :
5

We especially loved the staff!, Great customer service.

Julie M.  |  Expérience générale 
Évaluation :
1

Will never use this facility again and will recommend people to not use since communication and professionalism is lacking. Had such a wonderful experience last year when I rented a unit there and this time around was beyond disappointing and frustrating

Tiana C.  |  Online Move In 
Évaluation :
5

Lisa is wonderful- professional and accessible. Merci.

Aaryn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexia C.  |  Expérience générale 
Évaluation :
5

Seattle's u haul stores suck!!! Could not get a truck for our move across state. We finally located a u haul store 37 miles in Bonney lake that supplied us with a truck. They made our move easy and painless. Thank you Bonney lake U haul and storage.

GREGORY F.  |  Premières impressions 
Évaluation :
4

Excellent, clean facility except for the TINY elevators that cannot fit wide dressers or couches. These are a major problem and design flaw in the overall plan when building this storage site. Whoever missed adding freight-sized elevators to a three-story storage facility should be fired.

Alice G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Premières impressions 
Évaluation :
5

Excellent

Beverly C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treavor E.  |  Expérience générale 
Évaluation :
5

Lisa and her crew are absolutely fantastic, really appreciate how genuine they all are. Great time being a part of the U-Haul family. Thank you so much. Please reach out to Lisa and the crew and let them Know how awesome they are.

TIMOTHY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy G.  |  Premières impressions 
Évaluation :
5

Danielle was VERY KIND, HELPFUL and PROFESSIONAL! Good Choice in Hiring Her Lisa!!!

Lisa J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNY P.  |  Premières impressions 
Évaluation :
4

Had water seep into the unit. My dining room table suffered water damage as a result. The table, wrapped in a quilt that was also damaged and soaking wet, was at the back of the unit. I was under the impression these units were water tight?

Wes W.  |  Expérience générale 
Évaluation :
4

Pretty amazing facility and helpful staff. Great special rate on small locker. My only complaint is that I wanted to rent the plastic bins for a few weeks to help me with my move, but when I went into the store, the customer service rep couldn't figure out how to rent them. He called his manager, and she told him the steps but he still couldn't do it. So, after waiting at the counter for 15 minutes, I left emptyhanded. Nice enough young guy. Just not adequately trained.

Shelley S.  |  Premières impressions 
Évaluation :
5

Lisa is great. Always flexible, understanding and extremely helpful. Her storage gal is great too.

Danielle E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica R.  |  Expérience générale 
Évaluation :
2

Manager was not wearing a mask and mattress couldn't fit in the elevators. There was no clear instruction on the size of the elevators.

Andrey M.  |  Online Move In 
Évaluation :
4

Uhaul facilities are always clean, free of bugs, spills or obstacles. The staff is genuinely friendly and always ready to help. This location in particular has been my favorite yet and I've been storing w/ Uhaul for years! Well done Lisa & staff!!!!!

Mercedes B.  |  Expérience générale 
Évaluation :
5

The facility is extremely clean and the staff is professional and polite.

Sarah C.  |  Premières impressions 
Évaluation :
4

Great, easy and just wanted I need. Lisa the general manager helped me and she was fantastic, carried a Non forceful conversation with me, was friendly, smiled a lot and she got me just what i needed.

Veronica D.  |  Premières impressions 
Évaluation :
5

I was very happy with my Uhaul storage experience and will gladly return if and when necessary!

Ronald R.  |  Expérience générale 
Évaluation :
5

Everything was just fine. Will recommend.

robert s.  |  Expérience générale 
Évaluation :
5

I normally wouldn't bother with this. The lady who worked the front counter was AWESOME, great customer service, super helpful, friendly - whole package. Not used to getting such good customer service anywhere, much less a rental/storage place. A+

Allen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim V.  |  Premières impressions 
Évaluation :
5

Lisa was awesome, so helpful and so pleasant to work with.

JEANNE G.  |  Expérience générale 
Évaluation :
5

Manager acts just like staff, can't tell the difference, everyone very attentive and posotive.

Adam K.  |  Premières impressions 
Évaluation :
5

I rented a vehicle and was offered a promotional free month. I already had a storage unit. I just couldn't pass up the free month and the policy for rent is fair. Overall wonderful staff ultimately the general manager Lisa sold me on it. Just too convenient to not utilize

KC B.  |  Premières impressions 
Évaluation :
1

Overall I shouldn't have had so many billing issues and trouble with the staff.

Kassiano M.  |  Expérience générale 
Évaluation :
5

Thank you again for a great experience at your facility. This is how a business should be ran. You guys are fantastic. Merci

TIMOTHY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G.  |  Expérience générale 
Évaluation :
5

No Comment

James B.  |  Premières impressions 
Évaluation :
5

Really appreciate the quick and convenient set up. Lisa was super helpful. The free lock is very nice. Great facility. Wonderful experience. Thanks. Lisa was also excellent when I rented the van today. Clean and well-managed facility.

Barbara G.  |  Premières impressions 
Évaluation :
5

Staff was helpful and accommodating. Definitely recommend this facility for all your U haul needs!

Kenneth M.  |  Expérience générale 
Évaluation :
5

Just wanted to give a shout out to the girl that helped me yesterday. She is excellent she said she's only been there a couple weeks but she is really good customer service skills and was professional and courteous. The only thing I was hoping to get closer to the elevator it was a little inconvenient trying to get my camper top up but other than that facility is great

Mike P.  |  Premières impressions 
Évaluation :
5

Customer service is excellent.

DAVID C.  |  Premières impressions 
Évaluation :
5

So close to my home. Very easy access!! Thank you so much! The staff were very helpful! Vicki

Vicki S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G.  |  Premières impressions 
Évaluation :
1

I didn't even move into unit . I had no way of getting in building Because codes were not working and the manager could not come assist me. I would like a refund. I have never even seen the unit . Please refund my money. Thankyou Candice kysar

Candice Aileen K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sydney S.  |  Expérience générale 
Évaluation :
5

very polite helful stuff

Kirk K.  |  Premières impressions 
Évaluation :
5

Uhaul on sonset Highway in Spokane is awesome the manager Lisa and employee Gabe went above and beyond to make a bad experience right highly recommend this uhaul

Jeremy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn A.  |  Online Move In 
Évaluation :
5

Staff is completely accomodating.

Lawrence W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
4

24 hours would be nice?

Herald T.  |  Premières impressions 
Évaluation :
5

Ryan is really nice with great customer service. I'm really happy I had a previous bad experience with Nicole from the Sprague location. So I didn't know how thing would go, so thank.

CORINNA P.  |  Premières impressions 
Évaluation :
5

Gene is great. He was the only person we ever saw working the counter and outside with all the trailers. New Storage facility was nice and the overall location is convenient.

Erica N.  |  Expérience générale 
Évaluation :
5

Staff was great and helpful

Mark T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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