Customer Reviews for Ultramar Midland
(U-Haul Neighborhood Dealer)

272 évaluations

859 Young St   Midland, ON L4R2E8

(705) 417-1518

Heures d’ouverture

  • Mon-Sat: 7 am–7 pm
  • Dimanche : de 8 h a.m. 7 h p.m.

Services dans cet établissement :

Pour nous contacter

(705) 417-1518

859 Young St
Midland, ON L4R2E8

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 7 am–7 pm
  • Dimanche : de 8 h a.m. 7 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

The drop-off location was very convenient to our final destination, which was very helpful. This was a gas station and the person working wasn't interested in my return nor did he offer to help me park the trailer in the assigned tight spot or disconnect the trailer from our truck. He did loan me a pair of pliers. This Ultramar gas station did has decent supply of trucks and trailers, so probably a reasonable rental location if in the area.

THOMAS P 
Évaluation :
1

The equipment is great, no issue; the host/owner/serve-man… whatever hie is… needs to get some basic manner in check !!!

Tom N 
Évaluation :
5

Very helpful and on top of it.

Carl P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lea P 
Évaluation :
3

Rented the trailer but wasn’t given connection for light they didn’t disclose it till you sign that it’s purchase only and it’s to short for the length needed had to drive from location to my home to get an extension they didn’t care about it

Brandon W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark j 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERMAIN P 
Évaluation :
4

Maybe find a way to reduce the weight of the trailer. A trailer this size should be lighter.

Devin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M 
Évaluation :
2

The person in the store was very rude

Michael J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody D 
Évaluation :
5

employee each day was excellent. nice new ck\lean vehicle

Lisa P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chuck S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crista W 
Évaluation :
4

The parking lot was very muddy but the store was clean and the young man was very helpful so overall a great experience.

Ruth C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul D 
Évaluation :
3

Move location or ensure an agent dedicated to your business, not operating a busy Convenience/ Gas Bar

JOHN F 
Évaluation :
5

Great service & Price

Phil H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patti B 
Évaluation :
3

After all of the hassle in actually getting the truck I had booked and confirmed from a different location, I ended up with a truck much too large for the job I needed and had to drive to a second dealer to get it. Way more money for fuel, way more money per km but it seems no one seemed to care. I will be hard pressed to ever say anything good about U-Haul

Sean S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry P 
Évaluation :
3

Truck was really dirty and fuel level was not accurate, had to have attendant come and view fuel level before leaving. Blankets were not in truck, had to get attendant to go and get them.

John S 
Évaluation :
5

Both the Midland and Flesherton locations were five star ! Would highly recommend

NANCY F 
Évaluation :
5

It was very easy to book the appointment and the equipment was excellent. The only suggestion I have is that between the printed and electronic receipts there were discrepancies. It was difficult to make sense of it. Also I was charged for more mileage that I actually used. There could be some improvements made in this area. But overall, very good.

Hans W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cezariusz c 
Évaluation :
3

Keep up good work

Teodor B 
Évaluation :
5

The door latch is falling apart I didn't trust it 100 %.

David B 
Évaluation :
3

Trailer needs a stand to hook up. I can not lift the arm into the ball.

Umberto M 
Évaluation :
1

Booked weeks ahead a 20 foot truck, but when we picked it up there was only a 15 foot truck available. This is very poor service as we had to get 3 more vehicles for our move. Will not recommend your company.

jordon b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caresse S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jahel P 
Évaluation :
1

I wouldn’t recommend U-Haul to anyone as all that U-Haul did for me is add undue stress to my move

Ben D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david F 
Évaluation :
5

excellent service from start to end. highly recommended to anyone for moving, U-Haul reliable rental company. Thanks

monica R 
Évaluation :
2

It took the person working at the desk 40 minutes just to load the computer system

Trevor A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ted G 
Évaluation :
5

Nothing. The experience was great and having everything on line made it easy. Check in and check out went very smoothly! Much appreciated!!!

Mary J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan K 
Évaluation :
1

Was an actual nightmare! 2 times I've gotten trucks off these guys, ordered a big truck, had to pick up barrie, orillia, so had to take 15' ( I lived in penetang) There was a 20' maybe 26' sitting there and was told it was already rented, drove by their 3 times all day and that truck was still sitting there! Guy gave me a hard time about gas when I was right because I took a pic when I got in the cab! Overall 3 and a half stars, the fact I still got my move done lmao

Billy W 
Évaluation :
2

Trailer full of leaves. Had to hook up trailer by myself and drop off by myself. Ordered furniture blankets and received nearly half I paid for. Was charged for insurance when I didn't order it.

Scott D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shona V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Omar V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Srdan M 
Évaluation :
4

The young man handling the transsction was very efficient, friendly and helpful. A pleasure to deal with.

David C 
Évaluation :
5

Always a pleasure dealing with uhaul.

Anton F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R 
Évaluation :
2

It is a gas station/convenience store with unpaved lot.

Peter O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola F 
Évaluation :
5

an after hours drop box for the key would be awesome

Joan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY F 
Évaluation :
3

I would not recommend this location, or U-Haul if you're using a trailer and don't have someone with you for assistance. I picked up a 6x12 trailer and couldn't lift it onto my hitch myself. I wasn't offered any help by an attendant. there was no lift or jack on the trailer to lift it either. I went back in to ask for assistance and the attendant was very hesitant but said he would be out "soon". there were at least 2 other people in the back room/office of the location, it took the front counter attendant 20 minutes before he came out to assist me. If attendants aren't readily available during operating hours for assistance with the equipment, there should at least be proper equipment available.

Erin A 
Évaluation :
5

Nice guy, but could not fix the problem with the lack of fuel on pickup.

Harold d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Habib H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc D 
Évaluation :
5

Fast, friendly service.

Joe T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trudel D 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dylan A 
Évaluation :
3

There were literally no small enclosed cargo trailers available around end of August and early September. Had to call uhaul many times to get a trailer which was over one hour away. So very difficult and time consuming to find & book a unit.

Rick M 
Évaluation :
2

Employee knew nothing about reservations and was too busy serving others and not in any hurrry to do the uhaul sale .

Monica V 
Évaluation :
3

Only issue there was no gas cap, it was covered with duct tape & our fingers got covered in glue when filling up with gas.

Brett L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C 
Évaluation :
2

Dropped off the truck we rented and since we could not extend that rental for one more day we rented the cargo van. The van was absolutely disgusting. Excessive dirt on floor, hair of some sort all over cloth seats, moving blankets in back that smelled as if they had been used to cover a horse out at pasture. Only one employee who was busy running the gas station also. We asked if he had a vacumn so we could clean ourselves and he did not. For the money it would be nice to pick up a clean vehicle. In both of our rental cases we did the cleaning, or tried. I dont know, perhaps it states somewhere in the contract that the customer picking up a vehicle is supposed to clean it? If u r renting these things out why would u not have a vacumn at your store? Cleanliness of vehicles needs some attention.

Tamara H 
Évaluation :
3

An easy drop off location. Room to turn and back trailer in.

Sharon H 
Évaluation :
5

Friendly helpful staff - check-in and drop-off was easy

Margaret C 
Évaluation :
5

Very friendly and efficient

Kimberley L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john w 
Évaluation :
1

Overall the service from the location I got my Uhaul from was terrible at best. He kept promising stuff he couldn't keep and kept saying our contract was cancelled and did not know what he was doing. Told me that because my Uhaul wasn't here that there was nothing he could do. He had no idea of the timeframes at which his vehicles were out and outright lied just to try and get us to leave. "Come back Monday and speak to my manager". It was Saturday and we needed the vehicle at 5:00pm(reservation was made weeks prior to this date) NOT monday……

Kyle G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus F 
Évaluation :
5

They were great!

Richard L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sabrina P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill C 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carlos R 
Évaluation :
3

I could not use my phone to upload my license with the link like they asked. That's a silly policy, not everyone has phones that can do that for various reasons. Also the vehicle had no washer fluid.

Jay K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yale L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R 
Évaluation :
4

I took the time to do online check in but when I arrived the system was down and I had to check in in person. The van hadn't been swept out previously - which I don't mind, unless the last customer had been charged a service fee but it wasn't actually swept out.

Margaret W 
Évaluation :
5

More staff! The one person was very busy but very helpful

sterling s 
Évaluation :
4

The service was fast so I can’t see how they can improve on that

sterling s 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L 
Évaluation :
5

Very helpful and courteous once clarified pick up time. Would definitely return to rent

LAURA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H 
Évaluation :
2

No drop box for keys so we had to make a second trip to hand in keys. Guy was busy with gas purchasing customers.

Shelly D 
Évaluation :
5

Very friendly

Cindy B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denis G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard R 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page