Cleaning the truck - it was disgusting, making sure everything is in good working condition - the mirror moves and made the drive incredibly unsafe. Maintaining the lot so the trucks are actually accessible and ready to go. Arguing with customers that they can't have the truck they reserved because it snowed is unacceptable. Handing a shovel to someone so they can dig the truck out of 4 feet of snow is unacceptable. Charging for salt so the truck can be able to leave the lot is unacceptable. Answering the phone would also be beneficial.
CURTIS R
Ultramar Midland
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Midland, ON L4R2E8
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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There’s no U-Haul signage on the property, it’s part of a Gas station business, but during a snow storm with 5’ banks of snow and at night time, we could not see the other trucks at the back of the gas station. Went by a couple of time.
GEORGE KRepresentative was also running the gas station, busy. Was not clear that we needed the odometer reading when we were first in the store. Had to wait for him to serve another customer and then he told us, we had to walk all the way out back to get a picture of it. Then the picture was in Km and the original was in miles, we had to wait again. He also questioned how much gas we put in even though we followed the gas return instructions. Would have been much easier if we had received the truck full and just filled it up. More waiting while he called the UHaul people to make sure it was ok.
Alexander LBroken wiper blade. Covered in snow, had to get brush from my car and spend about 15 minutes clearing and scraping windows. Over charged my mileage charge, as rep unable to input proper data on invoice.
PETER HI was over charged for gas but I did not dispute it. And I was not accompanied by anyone to the vehicle to make sure I understood the app etc. And I called the location to ask a question amd no one answered. There is no way I would spend over 20 dollars in gas goijg 14 miles. I'm very upset and I will not use uhaul again . I was made to wait while he served about 15 people who came in after I did. I was left there to wait. They need more then one person working
KIM F