Terrible customer service and poor management! I reserved a truck well in advance for 3 PM, but when I arrived, I was told it had been rented out to someone else and wasn't back yet. The person I dealt with was incredibly rude and dismissive, telling me to call head office to find another truck at a different location. I had reserved a 15' and he was trying to offer me a 10. When I asked him to call the person who had the truck to find out when it would be back, he refused, saying I booked online and not with him. He eventually contacted them and said about 30-40 mins. Frustrated, I went home and called head office to see what could be done. They offered me a $50 credit and called the location to confirm when the truck would be back. Head office informed me it would return at 4 PM, so I asked them to have the person at the location call me when it was ready. That call never came. By 5 PM, I decided to drive back to the rental place, and there was the truck, sitting there with no notification. To make things worse, the order I placed for a dozen blankets was short-there were only 4 available-and the appliance dolly I reserved was unavailable, leaving me with just a small, regular dolly. Moving is stressful enough, but this company's incompetence made it infinitely worse. Avoid this place at all costs if you want a reliable and professional experience!
MICHAELJOHN W
Ultramar Midland
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Midland, ON L4R2E8
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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The truck was fully covered by snow. I ordered furniture blankets, it wasn’t in the truck
Emre ULocation was great. Actual uhaul reservations etc was beyond disappointing. I reserved a month ago. For 8am. We did not get til almost 4pm that day and had to move in the dark all night with children to be able to finish on time. Highly disappointed
Brittney BWorking just great at this location.
Doug NI would rate high but i asked for a bigger truck and uhaul said they only have small truck when i got there there were like 4 bigger trucks so i had to make more trips back and forth but anyway biggest problem was there was no dolly in truck and they charged me for dolly
michael W