Évaluations des clients Underground Sales

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Underground Sales

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Philip D. le

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As usual the staff are prompt and courteous.

Palmer F. le

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Le client n'a pas laissé de commentaire.

Philip D. le

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Nothing. My contract was ready when I arrived. No waiting around. Excellent service.

Randolf M. le

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Le client n'a pas laissé de commentaire.

Ben J. le

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Great customer service Fast in and out

colleen W. le

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underground sales is the only location I will use - I have had horrible experiences in every location I've used until I went to underground. its the only location I will use again

colleen W. le

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only improvement for customers is to use underground sales....it's the only place I rent that I've never had a problem....every other rental in other locations has been nothing less than nightmare....once I went to underground sales - perfect flawless experience every time….I'll never use another uhaul location

Tracey L. le

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Le client n'a pas laissé de commentaire.

James R. le

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Very good experience.

Philip D. le

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Quick and efficient. My paperwork was already completed when I walked in the door to return trailer.

Nicholas B. le

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Le client n'a pas laissé de commentaire.

Rebecca D. le

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Close down this place. Employees are morons. Was given a truck I had to turn around and return because it was for someone else, second truck broke down a mile down the road, no brakes or strearing. Could’ve been killed along with my daughter. Ridiculous.

Casey G. le

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Le client n'a pas laissé de commentaire.

Melissa C. le

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I asked for a supervisor to please call me regarding my experience and no one has so that just goes along with the nightmare we had trying to rent a truck for a few hours use. Terrible!!!!!!

Cheri M. le

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Le client n'a pas laissé de commentaire.

Deirdre B. le

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The truck performance was awful. It took forever to accelerate, the steering was terrible requiring a lot of over correcting making driving it dangerous.

Dennis P. le

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Le client n'a pas laissé de commentaire.

Paula J. le

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Very accommodating and friendly.

Victor A. le

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Above n beyond

victor A. le

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Le client n'a pas laissé de commentaire.

Sabrina B. le

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THE WOMAN DID NOT KNOW WHAT SHE WAS DOING

Steve W. le

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Overall not impressed. Customer service was friendly, but wanted smaller truck and had to rent bigger one. Was looking for bags for mattress and no one was sure. See where I can get charged for cleaning truck and truck cab and box were dirty and had to clean it to move my personal stuff. (Box looked like a junk hauler just did a clean out and used it.) Understand the equipment is old . That is ok.

Charles C. le

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Bad weather was coming in on the day I was scheduled to pick up the trailer. The manager came in on Sunday when the shop was closed to give the trailer a day early. Exceptional customer support!

Joseph W. le

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It was the worst experience ever the truck wasnt even ready to be rented my dad had to clean the snow off it and then when he tried to pull it out to leave there was so much snow around it that it was stuck took about 15 min before getting it out. Also the gas tank they had 3/4 put down on paper but it was not 3/4 i toook a picture. And when i called to explain how it was very un professional and i wanted discount he gave me attitude about it. Very rude people never again.

David W. le

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Need no improvement

marjorie I. le

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Reservation equipment was not in location had to travel far to get it

Bill A. le

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Professional, friendly and accommodating. Highly recommend.

Ronald S. le

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Le client n'a pas laissé de commentaire.

Marysue A. le

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As i was on my two-hour trip to Oswego where I was to pick up my u-haul truck, I received a phone call from the pick up location saying that my truck was not available. There was no other truck there for me to use and I would have to drive to Watertown in order to pick one up. Because this was the only day my family had available to move our mother, you can imagine my frustration. What was most infuriating was as I expressed I absolutely needed a truck that day, the man responded there was nothing he could do for me. I called the 800 u-haul number where the apathy toward my situation continued. From them I was told i had to drive to Central Square where I might be able to get a 26 foot truck (i only ordered a 10 foot), I was offered the 26 foot truck for the same price as the 10. But gas was a bigger expense, the inconvenience put us three hours behind on our already very long journey, and not one person expressed any real concern for what was a very bad situation for my family. I was given a small credit, but not nearly sufficient for the added hours, money and inconvenience. Not one-haul person took responsibility for this problem. Additionally, the 800 number contact person was quite rude as I expressed my frustration. Unfortunately, my family inconvenienced many people as a result of this issue. Thank you for your time.

Kelly C. le

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Customer service did not try to contact my friend for verification before asking for an alternate... but got it sorted out

charles W. le

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Trailer had surge brakes. Checked reservoir & it was almost empty. Put correct fluid in. Put over 1000 miles on trailer & checked fluid level often. Level remained near full. The pull out ramp on the right had been replaced & worked fine. The pull out ramp on the left should be replaced as it was a 2 man job to get it back into trailer.

victor A. le

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Smooth transaction, went above n beyond . Will always use this location

JAMES F. le

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Le client n'a pas laissé de commentaire.