I was given the key to the U-Haul and went out and had to clean the snow off the truck myself. Second, it was stuck on a sheet of ice. It look me another 45 minutes to wait outside while the guy running the place figured out a way to get it out. He kept telling me, "You should have gotten the insurance". I didn't have that funny. He finally got it unstuck by using a small truck to tow it off the sheet of ice. Meanwhile I was freezing and wasn't dressed to be waiting outside for 45 minutes. I would have waited inside, but the person working there had been smoking inside and it reeked of cigarette smoke. I was finally able to begin driving the U-Haul when the truck was almost stuck once again, due to the parking lot not plowed out. When I got onto the main road, the truck started to shake once I got to 45 mph. It felt like it was going to break down. I was able to move stuff over the weekend, but it was stressful as I thought the truck would either break down or get stuck. Overall, it was a bad experience. I have used U-Haul multiple times in the past and had no issues. I would not recommend this location, and it may be time to retire that truck.
MICHAEL O
Underground Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Phoenix, NY 13135
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Didn’t have the truck I reserved a week in advance so I had to go 30 miles out of my way and pay for it
Aidan SAbsolutely a great experience and Victor was very easy to rent a truck from.
THERESA MNot sure if it's a toy store, collector shop, or Uhaul rental .
Rory IIn person rental was flawless. The UHaul app was unusable. Please make a useable app.
Dennis M