Évaluations des clients Unity Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Unity Inc

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Carlos S. le

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The online customer service representative Victor was not helpful at all. He spoke to my secondary contact twice and told me he could not get in touch with them. Which was not true at all bc I was standing right next to them and listen to them speak to each other.

Fredy V. le

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Solamente el Señor que nos atendió es muy descortez, antipático, mal educado muy mal servicio me dio, estoy totalmente desconsertada. Ese señor dio un mal servicio, no es nada amable😡

Wilson E. le

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Key wasn't in the lockbox. Person tried to rent me equipment that I needed cash. Truck was all duty and no blankets at all. For all the times I have used uhal this location was the worse.

JOHN C. le

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Le client n'a pas laissé de commentaire.

walter A. le

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I took my time and made sure I had the van cleaned as I had received it. but later when they emailed my bill I was charged a 50.00 cleaning fee plus tax. you can never get anyone on the phone, someone answers and it like it is a house phone and you woke someone up and they hang up on you. I have a dispute filed with the credit card company. stay away from this place

Victor C. le

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I reserved the truck for 3:30 and when I arrived I was told I have to wait until the truck comes back. I was given attitude and treated rudely. If the situation was that there is only one truck that should have been mentioned before I made the reservation. I did not get the truck until 30/40 minutes after my original reserved time slot. I then has to fill up the $5 of gas although the tank was still at the full meter. Completely horrible experience I would never come back there again

Kristopher S. le

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The people running the location hung up on me repeatedly. I tried to rent the van for one more day and they told me there was a reservation. When I went to return the van there were many more on the lot to rent. This locations communication skills are very poor. I made a reservation online and the location was trying to charge me something different, until I called him out on it. I feel this location does not represent your company well at all. Because of them I don't think that I would ever use uhaul again.

Meryem B. le

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Le client n'a pas laissé de commentaire.

Antonio A. le

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Do not rent from this location. I rented a 17 foot truck for a 200 mile move. 30 miles into our trip the check engine light, oil light and some other figure with a wrench lit up. The dashboard looked like a Christmas tree. The truck was also very slow and I could tell it was not switching to the next gear. It also needs a wheel alignment. We prayed all the way that it would make it and not leave us stranded on the highway. This location does not maintain its trucks and is just looking to make a buck. I felt we were in danger using this truck on the road. Additionally the staff was very unfriendly. On this extremely cold day they would not allow more than one person at a time into the facility. All the people I had to help me move, had to wait outside in the cold. Overall a horrible experience.

Elizabeth C. le

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Le client n'a pas laissé de commentaire.

Tom K. le

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Disorganized, unprofessional. There's no branding signage and we weren't sure if this is where we were supposed to go. There was no check-in process. He didn't count the blankets, didn't check the mileage. The only redeeming quality is that the had a gas station onsite. It's on a very busy street corner, co-located with mini-market and a neighborhood garage. They made US park the truck in a very tight spot.

morris D. le

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Rental transaction was super easy.

mujib L. le

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Don’t treat customers like criminals

Roger D. le

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Contrato 28820782 Rente el miercoles pasado por 4 hrs, retorne el equipool a tiempo, me descontaron $100 como garantia. Finalizada la renta debian devolverme $69.49 pero al dia de hoy no lo hacen, llamo a lis numeros que me brindan y me cortan la llamada me acerque a la tienda de 22 passaic in kearny Nj, y no estan disponibles. Favor que alguien solucione.

Jeffrey C. le

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Le client n'a pas laissé de commentaire.

jorge C. le

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the people in charge were not too polite

Richard L. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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Le client n'a pas laissé de commentaire.

Kapil S. le

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Pathetic service at center

MELINDA O. le

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Owner of gas station is rude and charged me $3 for parking. In addition to that he charged me another .50 cents for paying with credit card. Will not return to this location.

Brigida S. le

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Le client n'a pas laissé de commentaire.

Wendalee R. le

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The person ride and nasty and we felt racially profiled ! I will never use them again !

Antonio P. le

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Customer services ask me to call 2 of my friends at 8am in the morning its ridiculous just to ceck on me

Luis H. le

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Le client n'a pas laissé de commentaire.

Antonio A. le

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They beat me on the gas. The truck was not full when I got it. Traveled 5 miles. Paid $14.00 to fill tank when I returned truck.

Ray I. le

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Le client n'a pas laissé de commentaire.

Girish C. le

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I have been charged extra $20 as after hours service charge & he the guy at the store filled in gasoline for $6 as per the receipt.. whereas when I dropped off the car the 3a the gas indicator was at the exact same level of F as when I picked up the car ... which was not required as I already filled in the gas at the time of dropping off...he never marked anything on the paper saying it's full and when I checked it was on F in the indicator at the time of pickup...and that's the exact it was after I filled in the gas and dropped off at the centre. I hope to get the false charges be removed

Jeffrey O. le

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very bad charged me a big amount first then returned it right on time and changed me late saying i was a min late

Victor P. le

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Le client n'a pas laissé de commentaire.

Sergio P. le

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Le client n'a pas laissé de commentaire.

Kyle B. le

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This location failed to set up my pick-up for 24/7. I had to call customer service (transferred 4 times), until I reached someone who called the store manager, who refused to solve the problem (but 20 minutes later did anyways). The attendant in in the morning claimed to not be able to help me or to be able to call anyone who could help me. He also told it that it was "not a problem" because I could return at 10am. I had set up a pick up for 6:30am because that is when I needed the truck. His patronizing demeanor was insulting. When I finally got the passcode, I opened the box to find it empty. Then the gas station attendant (same as above) saw that I opened it and got the key from inside the store. He had the key the entire time, and similarly had the contact info for his manager.

Yvonne H. le

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Customer service is terrible. Very dismissive. Not friendly, manager very rude. Never ever again will I rent from this location. I've worked in HR and customer service for Walgreens, I believe this location need to be trained as well. Different cultures, different tones toward each customer is unnecessary. Door was closed in my face as I returned car, I was told check my email with details of vehicle being returned. I returned it early, no acknowledgment of it, they didn't say thank you for using Uhaul,

Jessica L. le

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The clerk didn't seem to know what he was doing with the barcode scanning. When he gave me the keys, he realized that the car parked in front of us left and had to come back. We eventually got to move the van, that was sandwiched between the rented van and the can behind me. The whole process took over 30 mins from waiting outside to driving out with the rental van. Not a pleasant experience.

Kingsley E. le

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Le client n'a pas laissé de commentaire.

Dorene M. le

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online rented what looked like a Sprinter type van-NOT the case, It took longer to locate because of the bait and switch. They keys were not in the lock box. Van stunk like smoke or weed, I called to report it and was on hold over 20 min. The tank was not full, called back minutes later that was again 20-When I needed to extend my time I was on hold 17mins then transfered where I was on hold for nearly an hour when I finally hung up! I tried to extend the time from the website and saw no such option. They charged me for a second day when I was back same day, returned the truck with @full tank and only 9miles over my estimate. Had to drive with the windows down all the way to my client because I didn't want the furniture stinking like smoke. In the return, I watched a video...answered and pictured for 20min survey on the app and then the guy who took the keys wanted to go over the entire truck again.

Erik L. le

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Site gave me a dirty van and tried to blame me for the van being dirty the van was new but had been used before. The manager at site tried to say I dirtied the van. They never even inspected the van before I took it. They just gave me the keys and didn’t even come out side with me to look at it. He tried to say I did construction with the van when all I did was move my belongings. Never was there any dirt near the van by me. I’m not happy with this place I went all the way back home to clean the van after moving for two days when I didn't even dirty it I received it like that and all it was was footprints on the passenger side floor. Not a great experience. I don’t mind cleaning it if I made the mess but telling me I’m gonna get charged when I wasn’t the one who did it was wrong.

Ray I. le

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Good service. good equipment

DESTINY G. le

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Le client n'a pas laissé de commentaire.

Krishna B. le

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Lot of delay in getting documents review, took one hour to complete the process. Gas tank was not till quarter as expected, it's almost empty so had to fill myself.

Tulio S. le

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Le client n'a pas laissé de commentaire.

MARCO E. le

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be careful the van did not have full gasoline, and when they put gasoline they do not do it in the same gas station they put gasoline more

Ray I. le

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please give this location 20 footer TT trucks.Uhaul customer service some time send us to newark or jersey city which is very difficult for us since we live in kearny and we rent almost every week

Ray I. le

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this location is the best they take customers 10am to 12 midnight which is great

nelson O. le

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Tell the people at the location to inspect the vehicle before handing it over to there customers will never go to that location again

sharath N. le

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The vehicle was in a bad shape needed allnkidns if servicing.they had the vehicle parked in a bad spot and expected me to park and take out the vehicle . Bad service and attitude

Peter M. le

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They gave us the truck filthy .. then when we returned the truck they asked us to clean it out . That’s how it was givin to us to us it was unfair of them to ask us to clean it out .

Angel R. le

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Le client n'a pas laissé de commentaire.

Luke D. le

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I would surely recommend the location and the use of the product, however the truck smelled like pure cigarette. The online product in which one can book through it is poorly maintained and utterly attrocious. The first representative, Jean, was rude and unprofessional. The second representative, Amanda, was nonexistent in the chat and lacked any ability to assist us, so we had to book manually with the attendants at the gas station. The gas station attendants / uhaul reps at this location were absolutely amazing, helpful, and very clear in how things are ran. They were fantastic. Online customer service needs to be re-evaluated as the product is flawed.

Thiago D. le

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Excelent and professional friendly service

diosvany A. le

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Gas gauge was not correct on paper nor was it corrected. No walk around of truck was performed. Rates per mile was doubled than normal no paper work receipt or reg and insurance card was given

marcos R. le

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Le client n'a pas laissé de commentaire.

Kathy W. le

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The guy doesn’t speak English very well so it’s very difficult to understand him. Communication is a problem. Lots of other trucks and vehicles crowding the lot. He didn’t tell me where to find the van and told me the wrong number. I rented the $19.95 van, it was cheap enough so it doesn’t matter, but I wouldn’t want to go back if I needed more extensive services.

Eric G. le

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Terrible customer service. Owner barely knows English so it's hard to communicate. Got charged double for no apparent reason!!!!!

Marcela H. le

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The person inside the convenience store at this gas station was unaware that he could accept returns. He did give me a phone number to call management and that person was helpful.

hugo J. le

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no help from the location after jours

johnny L. le

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Good service.

katherine H. le

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Le client n'a pas laissé de commentaire.

Jonathan L. le

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The app process is ridiculous. It didnt work. Then the locations debit machine wouldnt work. It took an hour just to conplete the rental. After all of this I was charged for an absurd amount of miles. My total costs are now twice the amount I was promised. Garbage company. Never again.

Wanny W. le

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Customer service was none existent! I was there for 45 mins try to pick up the truck because they guy didnt want to do anything and instsist that i can only do the check in online and there was nothing he can do for me. On top of that, when i was done with the whole online verification fiasco, the proceed to lecture my friend about driving the truck, when i specifically told him that i will be the only driver. If that is not the worse part of it all. I was charged over $200 for 5 hours, when i asked they guy to switch me over to unlimited miles for the day, he refused and told me that there is nothing he can do about it. I had never had such a terrible rental experience and i will not rent from Uhaul again. And i will advise my friends and family to stay away from This location.

Juan P. le

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Free coffe

luis R. le

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Le client n'a pas laissé de commentaire.

Jose B. le

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Had a difficulty complaining rental agreement on my smart phone.uhaul need to look in to improving their app and make it more simple.Thanks to a very helpful worker individual in the Exxon store who gladly helped to complete my rental agreement.I give five stars to this location For the exceptional service.

Laura G. le

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I had the worst experience ever with the online smartphone pickup process. Too many issues to detail. A friend needing truck had same problems. I'll be using budget from now on. The service at pickup was able to help me so they get good marks for that

GARY V. le

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Fully focused rep not stepping out during process to pump gas. Have truck ready and not have to wait 10-15 mins of time being charged to get trucks out if the way to get the van you reserved. Check out receipt to know what was the final bill.

Janett O. le

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My only complaint is that uhaul charged my debit card without my permission, perhaps I want to charge on a credit card for the damages of the truck

Jessica R. le

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It was chaos. The man on the phone was rude, customer service with U-Haul didn’t help at all. I called 3 days in advance to reserve, arrive, told I have to down load an app... it was a mess!

Esther F. le

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Le client n'a pas laissé de commentaire.

Cynthia F. le

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Le client n'a pas laissé de commentaire.

Lynette N. le

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Le client n'a pas laissé de commentaire.

Patryk B. le

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Le client n'a pas laissé de commentaire.

Marvin D. le

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Le client n'a pas laissé de commentaire.

richard G. le

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excellent!

Dawn M S. le

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I am very unhappy with the service I recieved yesterday. I have never had such headaches picking up a U-Haul rental. I will not recommend this location to anybody. The truck was not ready for pick up. Did not have request equipment loaded as other places do (I did not even recieve requsted hand truck) and the truck was blocked in by other vehicles that were not proptly moved. I was 1 hour late getting started with my move and had people waiting that I had to pay to stand around. I have never been so unhappy with a U-Haul experience.

Michael K. le

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The staff are not friendly or helpful. This has been a consistent issue with this location.

Rakesh K. le

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Those guys in that location are an assholes.. they don’t even know how to treat customers. They never told me what’s my vehicle number, dumbass shit, asked me to take out the sheet which written for advertising like 19:9, whatever you ask they simply say go online, when I was on call with uhaul, they were like go online do some bad shit

charlene A. le

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Le client n'a pas laissé de commentaire.

ANQI X. le

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This uhual location should shut down, the staffs there are very unhelpful, they don't even familiar with the procedure and I have to make a check-in online all by myself. They don't know how to deal with the problem I have and suggest me to make a phone call to uhual center, it wasted me like one and a half hour to do it, btw, the truck I rent has some problem too, some indicate lights are on while I know they should not to be.

Jack M. le

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Truck wasn't accessible for my reservation selection, which delayed my pick-up by 1 hour and 30 minutes. Even if the self checkout had worked like offered on uhaul, the gas station clerk had the key, which wasn't open until 10am, again 1 hour and 30 minutes past my reservation selection. No prompt online informed me of self check out option or that my reservation wouldn't be available. The truck also did not have my requested additional equipment, which I had to ask for before leaving.

Allison E. le

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DO NOT RENT HERE!!!!! The owner has his staff stamp on your receipt that you must provide a receipt to prove you put gas in before you return the truck. When I challenged this policy, the owner (who was not available on site, only by phone) yelled at me and talked over me to explain that all of his customers are thieves and cheat on their gas. He "allowed" me to not sign this stamp but had his staff take a photo of both the gas gauge and odometer before I left. Sure enough, when I came back, the staff insisted I hadn't refilled the tank. The photos from when I picked up the truck proved otherwise. The store only allows "one uhaul customer to be in the store at a time" and "does not allow" customers to be on their phone, but the staff refused to check me in and instead insisted I download the uhaul app FIVE TIMES before they would process my rental in store. When I asked to speak with the manager, I was told to leave the store and call him, only to be talked over and dictated to. It took me one hour to pick up my truck. My rental started at 10:30 am. My receipt for when I was finally able to pay and leave is time stamped 11:28 am. I've probably rented 12 uhaul trucks in the past few years. Each time, I've had friendly, prompt service, which allowed me to get on with whatever moving I had to do. I have never been treated with such disrespect, or been accused of being a thief and a cheat. I have never been talked over and interrupted by someone who is responsible for customer service, who won't even show up on site. Frankly, I felt sorry for the staff members who were stuck enforcing the owner's ridiculous policies while he was offsite and only available by phone. Do not give this place your business.

Pedro C. le

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Customer service is terrible. The woman behind the counter did not want to check me in. She told me i had to download the app or check in online. Then told me i had to step outside. The contract is bs and she refused to give me the dolly that i had reserved and paid for.

Raul B. le

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I reserve the truck onlin. But they didn’t my information. The person that I call on the phone number listed was nasty. I rent a $19.95!truck and they charge me $39.95. This is insane!

Gustavo R. le

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Pushing you to do everything theu the app. Wasted more time trying to do it by the app than with the counter person.

Corey Z. le

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Le client n'a pas laissé de commentaire.

Yaqi Z. le

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Le client n'a pas laissé de commentaire.

gary Y. le

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The dealer tried Lie for gas. The printe out papers show gas level was different with gas meter read. And dealer tell me need to full gas back 5-7mile Per gallon .and uhaul have a lot of Extra charge For your total

Jeff C. le

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Customer service needs improvement: very unfriendly. Also, a fee of $25 was going to be accessed if I didn't show a gas receipt, this I believe's illegal. I will be sending my findings to the New Jersey Attorney General's Office on this matter.

Syed H. le

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When I arrived two pickup my rental the truck that was assigned to me did not start, battery was dead. I was asked to contact road side, waisted more than a couple of hours at the pickup location calling different Dept in uhaul customer services and roadside. the owner at the pickup location was of no help. horrible horrible uhaul experience, never heard of.

Lucy M. le

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Upon picking up cargo van, employees couldn’t find the keys for my rental...the worst part of my rental experience was returning the cargo van, they added a mile to my end of rental miles used I had to call customer services and the location’s manager, they gave me the run around...I absolutely,” DO NOT “ recommend this location what so ever!!

Dimitrios G. le

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Le client n'a pas laissé de commentaire.

Kathleen N. le

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Le client n'a pas laissé de commentaire.

ROLANDO C. le

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Le client n'a pas laissé de commentaire.

Divyakumar S. le

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Firstly the car was stinking so bad that I couldn’t switch on the AC. I was running on a clock so didn’t have the time to switch locations and find another van. There was only one van at this location. After managing my trip somehow, I called the manager to complain about it. Instead of apologising to me, he asked me why I didn’t check before taking it out. Like it’s my fault that I took it. Pathetic experience, pathetic manager, pathetic van.

jorge P. le

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Le client n'a pas laissé de commentaire.

Jorge M. le

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The car was absolutely unserviceable. I asked if the vehicle was checked and they said yes they always check it. The vehicle smelled of fish. It was unmistakable. I figured I just wanted to get the job done so I roughed it out. It was a horrible experience. All my belongings wreak of fish. Hopefully they’ll air out by tomorrow. When I expressed my experience to the attendant they laughed and she said her coworker had mentioned that to her. She was completely unsympathetic to my situation. To make matters worse the guy forced me to buy gas. I only drove the vehicle six miles but he said I needed to purchase a dollars worth of gas. This was absolutely the worst experience I’ve had renting a vehicle. I had to pay 50 something dollars to ruin my moving experience. I would like a refund if possible.

David W. le

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Not provide self service

Darryl T. le

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More friendly attitude

STEVEN R. le

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The lady that rented me the truck was nice enough but charged me for insurance I did not ask for. They also charged me to park my car while I used the truck for 3 hours. Also the truck windshield was filthy inside and out. The truck had something rollin aground in the dash around every corner as well. It worked to get what i needed moved but I wouldn't go back to get another on from that location.

karen O. le

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I rented a 9ft van and it smelled liked dirty hay. It also wasn't swept out after the last person returned it. The girl behind the counter who helped me was not friendly at all, it seemed like she didn't want to help.

CESAR D. le

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Le client n'a pas laissé de commentaire.

David M. le

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The lady setting me up was hostile over the fact I wanted to inspect the vechile before taking it. Also I reserved a u-haul near my house and it was changed to this location without my consent or knowledge.