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Blaine Harrison
Customer Reviews for Valley Ranch Self Storage QOZB LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very in happy… they ripped me with 330 dollars
Johnny GilExcellent facility
Nelson PerrinWe got a uhaul and it felt like the wheel bearings were going out if not already. Then when we returned the truck she said the line wasn't close enough to the full tank line and we went and got gas 30 seconds away and took less than 5 mins and she had locked the doors knowing we were right next door. It was an annoying. Her customer service was great til it was close to time for her to clock out.
BREANNA BOUBEverything was spot on perfect can't complain. The lady. I forgot her name was great
Erick BradshawVery cost-effective very available and most of all best customer service by the gentleman working in the store. Location. Best customer service I've received in a long time.
Tongele RichardThey gave me the wrong truck it was on empty and smelled like pee was not clean and now are trying to charge on another truck more then what I owe I would not recommend this place
Shirley JefferyYour rep Arlene was very courteous and professional and took care of us promptly. One complaint I have is the gas agreement. I think each truck should be full of gas bc it is impossible to get gauge back where it was and most people end up putting too much gas. It seems like a lose/lose situation for the customer since I didn't fill the tank quite to par and had to pay $20 extra 廊
Samuel GonzalezIs was an awful experience. They sent me to one location to pick up they did not have the truck. They sent me to a different location to pick up the truck then back to the first location to pick up the car hauler. Worst experience ever and time wasted!
Jessica ColemanNothing perfect encounter
Ray McIntyreExcellent service à la clientèle
Faith CoryNot any thing at all at this moment everything great an nice
Jarmon MattixWe rented UHauls twice last week, and Arlene was extremely helpful both times.
Carol SmithNothing everything was great plus a great staff at this location
Jose SanchezAmazing service! Management was great especially Arlene & Dustin. Had great Security and felt that my stuff was protected and secured. Definitely recommend!!!
noah suggsHave trucks fueled and don't overcharge customers
julie bollichTrying to get the truck keys using the automated system did not happen (prior to store location opening). This process could not have been more frustrating. We were 45 minutes late getting the truck. Fortunately the employee working arrived early and was extremely concerned and did a great job getting us on the road
Chris ScarboroughGas tank was left on "E". 0 miles to "E" to be exact. Also it was very dirty from whoever used it last. Their trash was still in the truck and their energy drink that was in the truck spilled all over the chairs and floors. It made everything sticky (chairs, floors, steering wheel). The truck itself was very nice and worked perfectly for what I needed it for.
Milton DiazCustomer service went above and beyond def refer anyone needing this service to go see Ms Arlene
Amanda SmithThe lady that helped us was awesome! She was friendly and helpful.
Beverly BarberFix your credit card system- it gave me all sorts of issues and wasted my valuable time trying to get your system to take a card correctly. Then, when i tried to return your truck via the online return system, it wouldn't recognize the location, forcing me to go inside waste more time. For something that i reserved a week in advance, the pickup and drop off was very poor in its execution.
Daniel MackStaff great and truck nice and clean
Chris GoodsonEmployees were awesome!
Lucas PhenixTrim the tree where you park this truck or run the risk of scratching it up. Otherwise, everything was great.
Alex OlmsteadEverything was great. The man who helped me was very attentive and made sure I got my project underway.
ELISA ANGELThe customer has to do everything. We go to the location so we can rent the vehicle from a person. We have to check our self in, check the condition of the truck electronically and ask for help and the desk clerk said we would have to call uhaul. Customer service has gone out the window.
JOHN PARADYSZGreat location for easy pickup and delivery! Staff friendly and knowledgeable. I will all recommend and probably use this location again.
Bobby StokesElectronic paperwork was confusing. Was not able to go back and see contract details like starting milage, allotted miles.
Harold SmithThanks for making my return quick and easy
DENNIS HERRING