The truck was not swept or clean in the back. In my estimate the insurance was optional then I'm told at pick up it is required after I had already budgeted my trip. The odometer reading was not correct for starting milage. I brought this to customer service and was told I would get a response from a Manger still nothing 5 days later I would like to be contacted asap. Do not tell me something is optional then required.
James S
Customer Reviews for Vista Park Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Same great service as the pick up. I felt like I had borrowed a truck from a pal, it was so easy… and again, hassle free.
Deborah HStorage met our needs and the manager was very professional and helpful in helping us get exactly what we needed.
DONALD H | Expérience généraleThe staff is highly professional and the place is kept clean and looks highly secure.
PAUL L | Expérience généraleEverything was perfect except water sometimes entered the unit from the downspout of the rain gutters. Other than that everything was smooth. Merci.
PAUL L | Expérience généralecustermer service was very rude unfortunatlly
charlene cOwner complains openly to customers how he doesn't get compensation for uhauls Picked up truck on 3/4 tank took pictures. Returned with full tank and let owner know he only replied with, "well that didn't do ya any good now did it"! So he got free fuel. I was quoted 59$ I paid 69$ dunno why since I paid advance for mileage. Anyways. Grumpy and outspoken man who doesn't need to deal with customers.
Amanda TNeeds better parking area
Scott TThey were extremely helpful with what we needed.
Chris DThis is the best and most secure storage facility in the Tri-Cities. The owner is on site so there is no shady stuff going on. It's about a 10 on the Johnston Scale of 1-10.
KEVIN J | Expérience généraleWonderful, safe place.
JOHN D | Expérience généraleWas an absolute joy to rent from. I had a wonderful experience, will definitely be coming back.
Whitney CGreat storage facility very secure never had any issues or worries about my things on or in my trailers.
TANNER H | Expérience généraleAmazing guy!! Above and beyond with everything!! I work in customer service and this guy really wowed me. When I need a U-Haul I'll be back to him. Fantastic work very friendly needed an extra day and he was ok with everything.
Tony HGreat service from Dana Denton. I would definitely recommend this location to a friend.
Aaron SThey raised the prices without any notice and that's what made me want to cancel. But there were tons of spider webs and bugs in the unit. When I tried to cancel he misplaced my cancellation notice and still charged me the full amount. Doesn't answer the phone when I call, so we'll end up playing phone tag. Just let me cancel the unit that's been empty…
ALEXIS E | Expérience généraleThe manager, Dana Denton was courteous and helpful throughout my storage unit stay for nearly two years. I would highly recommend using this storage to family and friends. Thank you for the great service! Loretta Messer
Loretta M | Expérience généraleDana is Vista Park storage was fabulous! Professional, friendly and so helpful.
Katherine JWe stored our RV for a few months at Vista Park Mini storage. They were the only storage that had availability in the area. The owner was swift in communication & assuring in security. The grounds were clean, access hours were of no concern. It's said to be 'strict' but I took that as more safe & secure. 10/10 recommend!
DILLON H | Expérience généraleA small parking spot is literally my only complaint about this location. Customer service was WAY above and beyond what I expected. I would highly recommend this place to anyone who is looking for a friendly worker and values customer service, just beware of the parking!
Dallon HCustomer service was horrible rude.
Janette AGreat customer service!
jonathan MCustomer service was awesome! Will use again.
KASEY LAwesome experience! Excellent customer service! These guys actually made renting a moving truck a fun experience. Consummate professionals.
Mary CVista provided invaluable help in our unloading. They went far beyond what one might expect and maintained a positive attitude throughout.
JERRY BNO ROOM TO PULL IN OR PARK. 20 foot truck in a standard car parking spot. No place for my wife to park to pick me up. She had to park across the street at another business.
Brad MUhaul was fine, but the guy at the facility was rude and hostile. Wouldn't recommend going to this place.
Trevor JCompletely accommodating. Very safe, very friendly.
PETER D | Expérience généraleThe person that took my truck reservation was not from the location that had the truck I rented. The person who took my reservation told me the wrong location to pick up my truck. The location that had the truck told me he dealt with 3 people that day that were sent to the wrong location. That's bad customer relations.
TYLER WThe owner was great! The only issue that we had was the UHAUL site on the computer was extremely slow and difficult to navigate the change that I needed. The owner apologized several times and and made my experience positive and memorable!
KRISTIN BVery friendly and honest. Monty Stayner.
MONTE S | Expérience généraleI felt it was excellent I am not sure where you could improve
SANDRA GDana was fantastic to work with! Very secure facility and well Maintained.
Bjorn T | Expérience généraleProperty manager lives on the property and keeps a close eye on everything. He was helpful and nice. I would store items there again without concern.
ANITA B | Expérience généraleDana and his son Austin are awesome, even set me up with storage! Would DEFINITELY recommend this place!
STEPHANIE MThe owner was very nice and helpful. I was in a bind when I needed to store my stuff and he helped me out a lot. I'm definitely grateful and if I have to store anything again I will definitely go here.
ASHLEY K | Expérience généraleI would highly recommend. My experience here was great.
Natasha B | Expérience généraleAucun
MICHAEL LNothing everything was perfect. Thank you
MARY JGreat place n friendly people!
Arlene S | Expérience généraleThe storage owner was very kind and helpful
sellers l | Expérience généraleAmazing customer service. Will definitely use this facility again.
Sara LVery good
JOSE G | Expérience généraleDana was very helpful in a lot of way. He answer all my question with the best way.
LESLIE L | Expérience généraleI cannot remember the person's name who helped me, but he was super awesome. Very friendly and helpful!
Jared HStaff was courteous and easy to work with.
IAN G | Expérience généraleHonor your bids
DOUGLAS RFriendly staff, secure and convenient location.
Ira G | Expérience généraleThe manager was very friendly and helpful.
LEWIS W | Expérience généraleProvided outstanding customer service especially with the reservation! Fortement recommandé!
Thomas RNothing, great service!
DANNY JYour company is extremely unorganized. I reserved my truck from one location, sent to another location who had no trucks. Someone else was 1 1/2 hr late so I got their truck. No blankets or dollies. When someone reserves a moth in advance make sure you have the equipment. My guy was AMAZING & helpful.
JOSHUA RThe facility was always well maintained, safe, and clean. The manager was always very helpful and responsive. When we had a problem with damage caused by the occupant of an adjacent unit, they quickly resolved the problem to our complete satisfaction.
NEWELL F | Expérience généraleNothing! The guy at the counter was awesome !
Amanda HHeavy pressure, heavy, to buy Uhaul's insurance. Poor I won't recommend Uhaul's Spokane dispatch is horrible. Said there weren't trucks available anywhere but Kennewick, and charged me out of state sales tax. I found three trucks closer in Oregon but after 5:00, too late to risk changing. I won't be a customer again unless I absolutely have to.
ANDREW MThe management was very helpful and provided top shelf service. Would definitely recommend them.
DONALD H | Expérience généraleI reserved a truck online, thinking that all I need to do is to be there and grab the key and go. The front desk, however, asked for my driver's license and credit card and charged me a safe coverage ($14,99) without letting me know about it. I would not recommend this place to anyone. Not transparent!
ZHAO YCustomer service in the office
patricia mVery satisfied with the facilities and the staff. Je les recommande fortement.
OUIDA H | Expérience généraleVista Park very helpful and professional. Would recommend them to anyone for storage and moving needs.
JOEL MU-HAUL knows how to take a resvation, but doesn’t know how to keep it.
pete bAmazing service.
Robert HExcellent experience! I will definitely rent from here again.
SETH BOwner and son were great to work with: friendly and focused on a clean, efficient customer experience. I will do business with them again when I need to.
Derek WWhere do I begin?? The man at the front desk was so sweet and kind his customer service was seriously outstanding. I haven't received customer service like his in a long time. I will definatly go back for storage or uhaul needs I may have in the future.That man was awesome as well as the gentle man who helped us into the uhaul. They need a raise!
Krista MSuper nice guy who runs the place. Explained everything I needed to know. Definitely would rent here again.
Rachael SThe online account set up was not easy.
Elizabeth MCustomer service was horrible! The storage place itself was excellent, the uhaul part was horrible and I will not recommend uhaul to anyone!
HEATHER Cexcellent customer service-very helpful and transparent about everything. Will absolutely be the first place i go in the future for truck rental needs.
Stephen L***** 5 STARS - Read THIS ONE ***** I chose Dana after researching and finding his excellent reviews, and it paid off yet more than expected. As the manager, Dana was outstanding in all aspects of his trade. The excellent product and genuine professionalism both he and his staff delivered was truly exceptional. And refreshingly, it matched the highest standards of service I have encountered, both locally and across the nation. Thanx Dana, ya killed it!
SCOTT DDana was always congenial and respectful. I enjoyed working with him. The storage room was clean and well maintained. Merci
CAROL C | Expérience généraleGreat service!
donald s | Expérience généraleI would give a higher rating for this storage facility if I could. The manager running this place is so AWESOME and helpful. When we were in need he helped. I would highly recommend this place, AA++.
BOB J | Expérience généraleDana was great and very accommodating, always available when we needed him. We would definitely recommend vista park mini storage to all our family and friends!
WENDY R | Expérience généraleIt was clean and the manager was very helpful and professional!
Privacy R | Premières impressionsI still need this storage. I`m going to use Today. I just had to do a lot of packing. Thanks
Privacy R | Premières impressions