The guy was super. He unhooked the trailer and explained how to get out easily. I was done!
LYNNE C
Vista Park Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kennewick, WA 99336
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Chris went well above expectations. We arrived during Saturday closed hours (accidentally), but he took care of us as if it was normal business hours. He accepted our return with exceptional friendliness and courtesy.
John GMy issues were with the company as a whole. Asking only about physical locations in this survey does nothing to address the problems I experienced. My reservation was changed 4 times(not by me) to include a pickup change that was a 4 hour drive difference from my needed location, changes in drop off location, and truck size. I had to correct changes made to my reservation WITHOUT MY KNOWLEDGE OR APPROVAL on a daily basis. Had I not looked each day, none of these changes would have been known by me until too late. Customer service called me once...JUST ONCE.... in the week prior, and the entire rental period combined! That occurred on return date only. I argued that they had changed my drop off location and that it was a problem. The agent was uncooperative and uncaring. When a lease is drawn for services, then stated conditions of that lease(ie locations, sizes, dates, times, etc) are stated within it, there should be no bullshit changes that cause the customer financial or emotional pain to be implemented without their knowledge AND CONSENT!!!! Never had a worse customer service in my life.
MITCHELL KI can’t understand why I didn’t get the 15 ft truck requesting it 4 weeks in advance. I was never asked what kind of dolly I wanted to use. I moved no appliances. That dolly was way too heavy for my boxes to get up the ramp.My destination in Vancouver Wa was wrong. Where I requested to return it was wrong. And last since a I was told U-Haul would offer me a bigger 20 ft truck since the 15 footers were checked out their should have a notice to me to watch out for trees below 11 ft. And that what I did I broke our friends limb. Only the day after did I realize about the potential for trouble when I happen to have read on the drivers side visor. And last the workers forgot to to leave the keys in the ignition. I waisted 15 minutes of valuable time to load the truck.
JOHN PLots of back and forth and passing to different contacts to correct invoice. I was charged a 2nd day of rental and associated fees (insurance and environmental fee) even though I only had the truck for <24 hours. We followed instructions to return the truck and place the key in drop box. It shouldn't take multiple calls to point out and correct a discrepancy on the invoice.
Charleston R