Customer Reviews for Vitos Service Center
(Concessionnaire U-Haul dans le voisinage)

534 évaluations

211 E Blackwell St   Dover, NJ 07801
(W Of S Salem St)

(973) 328-2808

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/2/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(973) 328-2808

211 E Blackwell St
Dover, NJ 07801
(W Of S Salem St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/2/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

no parking spaces available and closed on weekends.

MARIANA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BENJAMIN R. 
Évaluation :
5

Excellent customer service

Sudeep Sri R. 
Évaluation :
5

Vito was fantastic! He was welcoming & provided us with very helpful information. The truck was clean, ready & waiting for us when we got there. We originally had scheduled to pick up at a different location closer to our home but our pickup location was changed to Vito's and I'm so glad for that! Vito was just great to work with!

Susan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
1

The Manager was very rude, and the office was very dirty. He instructed me to stand outside in the parking lot while he sat at his desk and yelled to me to send him my drivers license info. over my phone. I was charged a higher mileage rate than quoted and I was charged 60 $because I did not fill up the tank prior to returning the truck even though I only traveled approx 60 $

JEFFREY A. 
Évaluation :
1

Truck was filthy. The office was closed, Vito arrived 30 mins late. Owner made me back out and navigate the truck from behind his shop. Did not provide any assistance, simply told me I have to back it out. There were several Obstacles while attempting to navigate out of the lot. Very in professional

Jeremy L. 
Évaluation :
5

Quick and easy checkout, trailer was ready to go.

Kevin O. 
Évaluation :
5

Vito was great and really helped us when inventory was tight

melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
2

Guy who checked me in was very rude, for no reason at all. Yes, we arrived late but there was literally no issue but the clerk's attitude. Truck itself could have used some maintenance as the brakes seemed like they are on their way out.

ALANNAPAULINE S. 
Évaluation :
3

Vitos was recovering from a flood due to the previous storm, so not applicable.

Clifford D. 
Évaluation :
2

The inside of the cab was dirty and sticky. The ramp was broken.

KIMBERLY T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

YONA B. 
Évaluation :
1

Find some one else to present uhaul. The guy was rude and wasnt wearing mask and requesting the client to wear mask because he stating thats my office .

MAZEN F. 
Évaluation :
5

I had a great experience getting and returning my UHaul at Vitos. I had a snag with my rental return and Vito spent a great deal of time helping me to get it all sorted out. He is a sweet man who works hard at managing all of the trucks that come in/out of his location. The truck was in great condition and was very clean. I would highly recommend Vitos to others and will also use him again... Louise J.

Louise P. 
Évaluation :
1

I reserved several things and none were available when I arrived! They were no help and told me to go somewhere else

FELIX F. 
Évaluation :
3

I was charged for fuel when I put the fuel I'm before I returned the truck.

Jorge L. 
Évaluation :
5

Vito was kind and professional. The van was clean and was exactly what we needed. We would definitely use them again!!

ADRIENNE K. 
Évaluation :
2

Not double charge them on miles

STEPHAN S. 
Évaluation :
5

Great pick up place!

Yoell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER F. 
Évaluation :
2

Clean truck, fill gas tank, be on time.

MARC S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLYANN F. 
Évaluation :
5

Fast, easy checkout. Very personable guy - Thanks Vito.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HESHAM S. 
Évaluation :
1

I don't recommend this location the guy name vito was very disrespectful hung up the phone couple time, i feel like i was bothering him instead of been a customer. Terrible experience with him he's not up to the job period.

LEONARDO A. 
Évaluation :
1

My truck location and time changed twice. Once the night before moving and then the when I was moving. I was originally scheduled for 7:00 am then was pushed to 10:30. When arrived at the “guaranteed” location, I was informed that my truck was not there. I then had to drive to Dover, which was closed, to get my truck. Since it was closed, the truck had almost no gas and was not cleaned. I cannot say anything bad about the actual location, since no one was there, and the customer service which helped me get the key was kind. Ultimately, I lost money paying movers and my schedule was thrown off by hours. Which is not pleasant when you are moving with a toddler. If you are hiring movers, or on a tight schedule, find another moving service. The Uhaul guarantee is in name only.

SEAN B. 
Évaluation :
5

I've rented from Vito in the past. He has always gone out of his way to make sure the rental is perfect. I highly recommend Vito's for a smooth trouble free rental experience.

Peter C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andres A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnny S. 
Évaluation :
1

I am a ragular customer for u hall. It was raining day. The rain was pouring. From. Driver door. All my cloths was wet. Irish my self. To get when I was getting out. I forgot the key inside. A nd I paid. The branch. 70$. To get their key.

MORTEZA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liz L. 
Évaluation :
5

The driver door lock was not easy to lock.

DONNA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEAN M. 
Évaluation :
5

Vito was fantastic to work with. He accommodated our requests and needs as they changed. Fantastic experience! Merci.

WADE K. 
Évaluation :
4

Smooth transaction using the app

THEODORE G. 
Évaluation :
5

The entire process was easy and positive. The online reservation is clean and saves the cc number so that you don't have to redo it at the pickup. The automated driver's license capture saves time. The truck was clean and new, waiting for me when I arrived. Vito is friendly and professional.

DAVID S. 
Évaluation :
5

Whole operation went very smoothly, all of your people were pleasant and very helpful.

Paul S. 
Évaluation :
1

This location presented us with a horribly dirty truck that was not clean. The owner even noted that they flip the trucks too quickly to clean them between. The inside driver section has mud streaks and left over chunks of food. They did not have the blankets we paid for. In addition the windshield was held on by tape, check engine light was on, and we were told that the truck needed shocks by the owner.

CHERYL F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio B. 
Évaluation :
5

Vito was very helpful and friendly. Went out of his way to assist me with my needs. Even called up and found me an auto transport at the last minute. I would recommend him and his location to anyone that asks.

Gerardo A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bora B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Vito was super helpful

CLIFFORD O. 
Évaluation :
4

The side mirror is very loose and you can't see anything. The guy working there was also very RUDE!!! My appointment was 9am but it was already 9:30 when I got the truck.

Paul O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER R. 
Évaluation :
5

Thanks for everything

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent V. 
Évaluation :
5

Vito was very helpful & followed the COVID protocol to a T Will surely use that location again !!!!

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio A. 
Évaluation :
3

Not having to hook up the trailer yourself...

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
1

Owner came late. I had to wait 15 minutes after my pick up time. The next day uhaul called me asking if I still had the truck, after I returned the vehicle 30 minutes earlier the same day.

Travis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
2

The following is not specific to this location. This location is just where I was redirected to pick up my truck...You have to stop informing people that their truck won't be available at the pickup location the day before the scheduled pickup. I reserved a truck for pickup at a location 5 mins from my house. The day before, while I was trying to finish packing, I was informed I would have to travel to a town 30 miles away to pick up a truck. I had to take an Uber 30 miles to the new location the next morning and lost 1,5 hours of drive and loading time. This added to the stress of the 1500 mile drive ahead of me. At least 2 or 3 days before the move would have been more reasonable, but not the day before.

Christoph C. 
Évaluation :
3

I dropped off my trailer rental at this location and did not have my order processed here. This location had one of the smaller parking areas of any U-Haul site I have used. You will need to be competent backing into tight spaces if you rent/return a trailer here. The gentleman handling my return processing was helpful and courteous.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

freida F. 
Évaluation :
3

Easy on line process. Truck was at the location where promised and the key transfer was very good. Drop off process was easy

Alfred T. 
Évaluation :
5

No improvements needed!

Richard M. 
Évaluation :
3

There is no parking for your personal vehicle.

Frank T. 
Évaluation :
3

Truck was older so a bit rough riding but we didn't have a long distance so good enough for local move. Outside of the truck was clean enough but the inside of the cab floor and loading area interior were dirty and needed to be vacuumed/swept out. In original reservation hand trucks, furniture dolleys and furniture pads were ordered and supposed to be made available but upon pick-up during off-hours, none of these items were in the truck. The location didn't even have any furniture pads on site. Finally, pick-up rental time should start at point when online check-in and gaining approval is completed since that process can take 20-30 minutes including time waiting for receipt of the automated pick-up approval notification.

Robert M. 
Évaluation :
5

Overhead door on trailer was loud and rusty hard to open and close.

FRANCISCO C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY J. 
Évaluation :
1

The guy was late also he drove the truck before I picked up so the mileage was more than what contract says. Plus, he was pretty rude because his hotspot wasn't working like it's my problem. He made me wait for 15 minutes to get his internet worked.

Mahmut G. 
Évaluation :
3

Vehicle was scheaduled for pick up but was parked around the side of building, not out front. Operator couldnt find keys for truck. Operator's computer was down at pick up amd 2 days later at drop off.

Kirk S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir P. 
Évaluation :
5

Great location with high quality trucks available

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

My experience was excellent!

Carol L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gillian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Good place

Krzysztof W. 
Évaluation :
1

The site manager was at an appointment when I went to pick up my truck so I had to move another truck I was not renting to get access to my truck.

Eric I. 
Évaluation :
4

Everything was very easy.. clean and followed state guidelines regarding covid 19. The entire experience was excellent.

JOSEPH L. 
Évaluation :
5

Everything went smoothly, from the paperwork to the operation of the truck, and I would recommend U-Haul's Dover location. It would be helpful to have an explanation of the yellow trailer light on the dashboard.

KENNETH S. 
Non les évaluations ont été soumises pour cet établissement.

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