First time to use App-based check-in and out. Uploaded my info, copies of license card etc upfront, but still asked to do it again, in addition, an alternative person for verification, when checking in at the pick-up location. It took much time until on-board. Also needed to talk to a person at the location to know how to unlock a key box. I think this will not work out of business time, I mean, not 24/7 service. When checking out, stuck at the step 1 where I was asked to upload photos of odo meter and fuel gauge. Didn't work. Ended up to ask help to a staff at the location. Bottom line, didn't see so much advantage in App-based process compared to in-person process. Recommend to improve the app and hope quicker/simpler process.Norio H.
Customer Reviews for Watertown Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Watertown, MA 02472
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 6h pm
- Sam : 8h am à 5h pm
- Dim : 11h am à 3h pm
Heures d'ouverture spéciales
- 11/25/2021: Fermé
- 12/25/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Check in was a bit complicated but was able to easily fix any issuesRobert P.
Le client n'a pas laissé de commentaire.Jean Dieucibon J.
Le client n'a pas laissé de commentaire.NANDHINI S.
Le client n'a pas laissé de commentaire.Joseph M.
No commentAhmed A.
Our service representative went above and beyond to help us with our rental.JACQUELINE S.
Le client n'a pas laissé de commentaire.christine A.
Le client n'a pas laissé de commentaire.JOSEPH H.
Le client n'a pas laissé de commentaire.JEFFREY K.
Making sure the person in charge would do a better job and giving details and being true to their word on certain things. I wasn't happy when I was told one thing and someone said I was lying and over charged me for things.VIET N.
Maybe keep the vehicles locked when not in use. There was a drunk in the van the morning I was renting the van and no one knew how he got in.KEVIN L.
Good experience. The location did not have the pads we requested, but they were able to credit us for that amount. Obviously, would be great to have the pads . . . if someone knew in advance that location did not have them and they were essential for protecting the belongings, then they might choose a different location.William H.
Le client n'a pas laissé de commentaire.Timothy C.
The staff were helpful and friendly - we really appreciated it!NANCY M.
Le client n'a pas laissé de commentaire.WARLEN BRENNO D.
Quick pickup, friendly service. A good combo!ERIC P.
Please stop the requirement for location services on your clients' phones.MAURICIO A.
Great customer service, Thank you for all of your help!MINDY C.
I didn't get his name, but the front desk representative was so friendly and helpful. Really delightful to interact with, knowledgeable and helpful.Lara H.
The drop-off location, still under construction, did not have a key drop-off box, so it took a 20-minute call to UHaul to come up with a key drop-off resolution. Otherwise, I appreciated the UHaul rescue.John G.