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Dylan T
Customer Reviews for Watsons Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Gary AI was overcharged for my rental. Firstly they added on safe move which I declined, secondly when the transaction finally completed I was charged about $20 more than I should have been, they charged me for the original hold amount of $100 and my transaction invoice after completed was only $83.15. I have requested a refund and received no response
Denishia Wexcellent service
Bob DGreat place to use!
Notchey CVery convenient. Can do everything threw text on phone! Highly recommended for people not wanting to deal with asshole people these days. But must know how to hook trailers/drive and all. Not for beginners! The Watson's are great people!
ANTHONY MThe owners are very nice and helpful. I enjoyed renting space from them.
ED H | Expérience généraleWould definitely use this storage facility again.
JERILYN D | Expérience généraleMrs. Watson is so sweet and very helpful and I get the equipment I need when I need it.
Blinda PHighly satisfied and great people to work with!
Kathy S | Expérience généraleNot sure. We had a perfect experience with this location
James FI was charged more on my bank statement then what the contract was. $52,95 versus $59.44. Nope not happy
KIMBERLY HEverything went smoothly for us. Thanks
thomas bGreat service.
Bill DThe person at Watson's who helped me was great! She was patient and very transparent in her communications.
Terence SThe owners.we're very professional and pleasant. It was a pleasure working with them.
Steven L | Expérience généraleWas very friendly. Truck was clean and ready to go.
Ernest WPick up was good. Truck windshield needed to be washed.
Terry BI had to do an after hour pickup and they made the process very easy for me.
FREDERICK HAuto transport had absolutely no break fluid so was unable to stop multiple times
andrei gThis location was working 100 % remotely. No control over who got which trailer. Customer before me picked up wrong trailer which made them have to redo my contract. Most communication was done via text. No paper copy of the contract. Flat tire on the trailer that I had to air up every 3-4 hours to keep from damaging the tire. I had to take it and get air before I could even begin my trip. My rental was discounted and SafeTrip was added at no charge. However, it wasn't explained what that would do for me other than prioritize my roadside call if it was needed. Apologies were extended but if someone had been on site this all could've been fixed prior to my arrival. I had attempted to pick up early but couldn't get anyone on the phone or to return a text until 15 minutes prior to my scheduled pickup time. Again no one was at the office to assist in facilitating an early pickup either.
Brandon Pthere was no personal at drop just drop box but I did get a very friendly call.
herman mOwner is very nice and helpful
Karl BVery great service! Most nice and polite experience which really helped make the moving experience better.
Casey HHow about making customer service available asap instead of having to wait on hold for over an hour!!!! Then after being on hold getting transferred 4 flipping times. Ridiculous!!!!!! It's bad enough that y'all charge out to he ass but then because of y'all's screw up I have to pay more. Never again
Dennis GGreat place to park an RV
Judyanne W | Expérience généraleJust pulled up called them and unhitched all good
RANDALL BExcellent service , very kind owners😊 Thank you
Candy B | Expérience généraleExcellent service!
Teresa FHave someone at the location at all times or at least be there when pick up or drop off is scheduled. Check the equipment out to be sure everything works.
DONNIE RWe were told to call them when we got to town because of covid after doing so we never got a return call after going elsewhere we finally got ahold of unsullied and got it dropped off
RANDAL FVery nice lady and she explained everything well and answered all my questions.
Jamie RWhen I got to the location to pick up the auto hauler no one was there. I called the number on the door and text the number and got no response. I had to go to the business next door to get them to call for me. My pick up time was 3:00 and didn't get it till after 4:00 and had to hook it up myself, he did not check the lights out are do anything to help me at all. I feel that I should get the $50 guaranteed reservations refunded to me. Thank you Roger Wolfe
Roger WTheresa was wonderful. Thank you.
Catherine R | Expérience généraleYou was way better than we expected. I will reckon mine you every time
Douglas DCustomer service was professional, friendly, extremely helpful and accommodating!
Curt BCovid crazed scared. Wouldn't even come out of their shop. Doors were locked even. Pathetic and rude.
Charles CThis was a very pleasant experience!! I was treated very well and was well taken care of. I will definitely rent here in the future!!
NATOSHIA CI dropped truck off after business hours
MARYKATHLEEN CEverything was perfect, Miss Teresa was extremely helpful.
DAVID DEasy to set up pick up. Friendly and helpful in putting the trailer on vehicle. I have already used this location twice and each time has been a pleasant experience. If I need to rent again I will definitely use them again
Andrew BI was double charged and it's still not reimbursed. $96.93. It overdrafted my account and costed me $37 for returned, and $37 for overdraft. Total $167.96. So not ok!
Angela WMost helpful with all aspects of rental
Vincent HJust dropped the trailer, no one on site.
KELLY Bthis location was wonderful to deal with. With COVID i was able to do everything online an never had to interact with people. total seamless experience. highly recommend.
Candy HI can't think of anything. Teresa from Watson's was so patient & kind & just took care of our every need. I wish there were more people in her line of work that were as professional & courteous as she is, just a wonderful human being. Thank you Teresa God Bless JAMES & Tracy Gnagie
James Gvery pleased
Edith CGreat people. Great service
Bob HU Haul representative should not send customers from other states to locations that are closed. Really need for corporate U Haul to work with Mom and Pop locations (ie A&J in Athens, TN) to ensure that customers do not drive 14 hours to closed locations. Then get diverted to another non-serviceable location (Decatur, TN), and then finally to one that CAN facilitate the rental.
Nicholas HI asked the lady when I made the reservation if the car hauler had a winch and she told me yes well when I got there the car hauler had no winch and it put me in a bind and she did tell me how to return it it took almost 2 hours for me to to get the U-Haul I was at the place at 10:00 and I didn't I didn't get it till like 12:00 or 1:00 so no I wouldn't recommend it to a friend I don't think I would use U-Haul again because I was deceived
Harry NI rented a Uhaul trailer and the service was quick and efficient. Owner was knowledgeable, kind, and helpful which allowed for an easy experience......even in COVID times.
Jeff BExceptionally great and fast service, went above and beyond when I was in a pinch. Thank ya'll so much!
Eric EDropped off after hours would have liked a way to secure the dolly was afraid of it getting stolen other than that was a great deal to move my car to my son very economical 1st time renter would do it again thanks
Thomas CGreat to work with, awesome customer service
Michael IDespite quarantine style restrictions in place, return responses were prompt and handled with aplomb. I was quite pleased with the speed and efficiency of the return. Top notch!
Peter CSuper convenient, customer friendly and attentive to our needs. This business is a real asset to our community. Would recommend them to anyone.
Mark RDid not interact with this facility. They are only open Wednesday, Thursday and Friday. Had to return truck Sunday evening to catch a flight back Monday morning.
MICHAEL PNo one was at the location. They did everything by text message, which was a bit annoying. It made me feel as an inconvenience to them. Every other uhaul location has always hooked up the trailer, and ensured it was good to go. I didn't need assistance setting up, but i never even was offered any assistance either. I understand they might be scared of covid, but at least a face to face interaction would be nice.
JOSEPH Hthe place was only open wed thur and fri. we called two numbers three times and got no return calls took a pix of the transporter and left. will never go to that dealer again.
Robert OThe location was closed because of covid. That's fine but repeatedly LIED to by customer service! Charged for days we didn't even have the vehicle and miles WE DIDNT PUT ON IT! I'm filing a dispute with my bank!
Dianna PThis was a great experience! The associates that helped me were super helpful!
April WI've not rented or drove a uhaul before & Teresa did a fabulous job explaining things & helping me pick the right size that i needed
angel iLady was very nice out standing service thank you very much
JOSH CThe only negative is that very little air blew out of the air vents. I had the fan on high but hardly any air was circulating.
John HWonderful experience! Teresa was super!!!
dennis cBest experience ever! Wonderful folks here!
dennis cWonderful people ! You couldn't ask for a better experience! If you are ever in this location, and need help, this is the place to rent from!
dennis cBest Experience I have ever had! Wonderful people to deal with!
dennis cNothing, very wonderful lady
samuel pS.O.
Dawn CSuperior service. Thanks!
Arthada SVery Friendly and Fast
BETH DThey were FANTASTIC!! 5 STARS FROM ME/WEHT ABOVE & BEYOND TO HELP
Vickie WVery good
Derick ALoved it here. They are so sweet. Good Christian people.
PHILLIP SVery good service from the personnel at office.
John WThe best customer service ever! Watson's made sure everything was perfect! They made this move much easier.
Daniel HWorked geeat for me
Shawn YHad excellent customer service.
Don SGreat service
CHERYLL C | Expérience généraleVery helpful and friendly staff.
JOHN P | Expérience généraleHeath goes above and beyond!
TIM L | Expérience générale