Évaluations des clients Wendys One Stop Shop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Wendys One Stop Shop

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GLENNS B.
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Service was excellent but it was very expensive in my opinion..

Rupinder J.
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Lot of snow and ice on the hood and windshield .( it was not cleaned when we arrived for the pick up the person did clean it but it took good 20 min to clean it )

chad S.
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Le client n'a pas laissé de commentaire.

Jim F.
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Le client n'a pas laissé de commentaire.

Marie-Pier F.
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Le client n'a pas laissé de commentaire.

Zainab G.
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Customer service wasn't bad but there's room for improvement.

Gary D.
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people seemed to have no knowledge of job language barrier i did not receive an e mail receipt could you please send it this is unacceptable service thank you for your help in having my receipt e mailed to me

Kris H.
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Your advertising price on the side is misleading.

DANIEL B.
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Super friendly. Ni

CHARALOBOS P.
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Le client n'a pas laissé de commentaire.

danny C.
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U haul called 24h prior to pick up to let me know that I had to pick up at a new location that was 30min away when there is 5 locations within a 10min radius of the original location. Compensation for extra 30km was ridiculous as that just covered the distance I had to go extra. Truck was reserved several weeks prior to pick up. Clear sign of lack of organization. Last time using u haul.

Christine B.
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No sign that I could see actually said Wendy's one stop shop. I only knew where to go because I had looked up a picture of the place beforehand.

Josephine L.
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Le client n'a pas laissé de commentaire.

Joseph R.
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Ensure the last customet filled the gas tank to full.

Steve L.
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Le client n'a pas laissé de commentaire.

Harry B.
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Nothing to do with location but found online process a little intimidating for first time. Never really felt my rental was 100% confirmed as info to me kept showing pick up location as Medical Dr Peterborough even though it seemed OK. All in all ok experience.

Joseph R.
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The only thing would be to have the customers telephone number handy so you can call them to remind them to return the rented vehicle on time for the next customer.

Cheryl M.
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Le client n'a pas laissé de commentaire.

Edward M.
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I felt the entire check out and return process was excellent. I felt it ensured safety for everyone involved and you did an excellent job! The truck I rented was clean and very new. I have trouble finding a recommendation other than maybe finding an in-town stouffville location! Thanks so much!!

Gurshan B.
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Le client n'a pas laissé de commentaire.

Gris L.
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Le client n'a pas laissé de commentaire.

Tracy M.
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Le client n'a pas laissé de commentaire.

Evgeny P.
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Le client n'a pas laissé de commentaire.

Wendy C.
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All was good!

Kevin M.
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Le client n'a pas laissé de commentaire.

Jim S.
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Staff was unfamiliar with hook up, had to call a colleague and was too busy running her variety store to assist. Very poor customer service. That said, I originally ordered from the Newmarket Ontario U-haul but was notified the day before my rental that the unit I ordered was not available and that I would have to go to the Stouffville location. Still not the trailer I had ordered. I to completely change my packing as this was too big for my needs. It leaked and damaged a lot of the contents. Very unhappy with my experience. I ordered a month in advance and was only told the day prior about a different location and trailer.

Romeko L.
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I had a pleasant experience overall and the store owner was very nice and accommodating. However, "Wendy's One Stop Shop" is not the name of the location where the vehicle was located and caused some confusion for me. Additionally, the fuel gauge was practically on empty when the vehicle was received. This caused a bit of stress since I had to worry about filling up gas before AND after my move. Lastly, the uHaul app did not work well for me and I had to resort to the mobile website.

RAPHAEL D.
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Le client n'a pas laissé de commentaire.

Jacob I.
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They werent very responsive... we replaced gas and our return that was done almost 24 hours after our return says that the gas was very low... we have used Uhaul on multiple occasions and this was by far the worst... unfortunate

Connie B.
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Le client n'a pas laissé de commentaire.

Natalie S.
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Le client n'a pas laissé de commentaire.

PIUS S.
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Le client n'a pas laissé de commentaire.

Bernard H.
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We drove 43 km in total, and we filled the gas tank before we returning the vehicle, then uhaul charged me again for fuel, so in total we supposedly used 17 liters of gas within 2 hours, driving 43 total km. So that would mean the van got 2.5 km per liter of fuel. I don't mind paying for what I used, I feel cheated and am done with uhaul. It's a matter of principle and loosing a customer over 7-8 dollars of fuel, I wish you well. Good Bye

Fernando S.
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Le client n'a pas laissé de commentaire.

Jessie H.
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Le client n'a pas laissé de commentaire.

Kelvin Y.
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Le client n'a pas laissé de commentaire.

Susan E.
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Le client n'a pas laissé de commentaire.

PAVEL A.
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Le client n'a pas laissé de commentaire.

DANIELRICHARD V.
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My truck reserved three weeks prior at location nearby was suddenly not available the night before my move. Had to travel 40kms out of my way to retrieve another truck to be told cash only and $110 higher than my original quote due to distance which was uhaul error. Wendy was lovely but rep Michael was not useful and impolite. Expecting a $50 credit for $123 bill which helps but in my opinion rental fee should have been waived as well as extra mileage as this was Uhaul error and took close to two hours away from my moving time adding to an already busy stressful time. Extremely disappointed customer.

VASSILIY L.
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Le client n'a pas laissé de commentaire.

jacob J.
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Wendy was very nice to deal with!

Alina S.
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Great service - all in all! Very happy with my decision to use that location and your service! Thank you, Michael!

Nicole C.
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Le client n'a pas laissé de commentaire.

Michael V.
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Le client n'a pas laissé de commentaire.

rob H.
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Excellent service, well delivered.

Sam T.
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Le client n'a pas laissé de commentaire.

Keith R.
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Took a long time to complete the Master Card translation. Very frustrating.

John H.
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Le client n'a pas laissé de commentaire.

Kathy W.
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Le client n'a pas laissé de commentaire.

percy K.
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

Mohamed A.
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Picking up truck was very fast and the representative was polite and helpful.

Shelley M.
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We rented for 9 am and no one was at the location - they showed up around 9:20am (they were supposed to be open at 8am) Even though the truck was rented - it took over 1/2 hour to get it. The truck itself was filthy!!!!! There was also garbage stuffed in the storage compartments in the doors - had the Lysol everything before use - disgusting!!!!!

IAN G.
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Almost an hour from the time I arrived before I could leave is not acceptable. This location needs to learn how to use your systems!

Susan W.
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I checked off i had own insurance did not need their insurance and trying to get someone to reverse the charge is so time wasting still waiting for a Response!

david chun kit C.
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Le client n'a pas laissé de commentaire.

Petra S.
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Was very satisfied with the service I received.

Kenneth L.
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Good customer service. They did a good job to meet my needs

Jennifer B.
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Le client n'a pas laissé de commentaire.

Karl T.
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The lady and her son were amazing to deal with, great service, and very accommodating!

Corey Z.
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Le client n'a pas laissé de commentaire.

Donato D.
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Le client n'a pas laissé de commentaire.

Douglas H.
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U-Haul is not their primary business and I was early to pick it up. I had to wait for the proper associate to arrive to execute the contract. But he wss very knowledgeable and helpful and got me underway.

Deorah L.
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Educate staff for better service and understanding of all aspects. I waited over 1hr and call head office and figured out the problem gor them upon arrival of pickup

Non reviews have been submitted for this location.

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