When I returned the truck it had more fuel I it than when I rented it by almost a quarter of a tank, but I was charged 48 cents for being over on mileage. You need to find a way to balance these things out. If you are going to charge customers for the fuel t hat is not replaced, you should fill the fuel tank for the next customer. It is difficult to figure out how to fill a gas tank to 5/8, it's easy to fill a gas tank to full.ADAM F.
Customer Reviews for Wendys One Stop Shop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stouffville, ON L4A7X3
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 8h pm
- Dim : 9h am à 7h pm
Heures d'ouverture spéciales
- 10/24/2021 - 10/24/2022: 9h00 am - 8h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location was great however I had to drive 40 minutes away from my place to go and get it even tho i had received a confirmation that the equipment was available and ready at my local dealer i got a call the day before my rental telling me I had to drive 40 minutes to go get it ... defeats the purpose of the whole reservation.Kevin T.
Le client n'a pas laissé de commentaire.DVid B.
Super inconvenient switch the week of our move. I was supposed to pick up a truck in Newmarket and drop off in Guelph, but Stouffville back to Stouffville was the only option and added a 4 hour round trip to the end of my day after a move.Nathan B.
Give customers a heads up before they put the keys in the lock box to do the Checkout First online.Lori Diane C.
Le client n'a pas laissé de commentaire.Grant C.
I was suprised to hear ifrom representative that Necause I was almost hours late picking up the vehicle i reserved (called previously to make sure they were expecting in the morning) they said they did not have a vehicle for me. When I protested all of a sudden he had gone online and said that they did. Mot sure what transpired but the fact ot was a variety store and representatives spoke poor english I was very reloeved to be on my way with the vehicle.steve W.
I originally requested a 5'x8' trailer and the U-Haul website indicated there was one at this location. The next day I received a call informing me that there were none and I could upgrade to a 6'x12' for the same cost. While I appreciate this, it was not the equipment that I actually required. This is not the first time U-Haul has done this to me.Ed L.
Make sure the turning and brake lights are working before renting it outKIMBERLY F.
Le client n'a pas laissé de commentaire.Jack H.
Le client n'a pas laissé de commentaire.JAMA D.
Le client n'a pas laissé de commentaire.Tro Z.
The drop off location was run by a lady who didn't speak English very well leading my to several miscommunications. Also, she asked us to unhook the auto transport which is not my job.YUAN YING Z.
Make early online check in easier. It took nearly one hour. Ensure truck is safe. Passenger door wouldn't close fully.BENJAMIN M.
I declined the coverage an was charged for it. An was under impression it was 0,59 cents per km but charged 0,95 cents a km.Greg G.
Le client n'a pas laissé de commentaire.Marianne J.
My vehicle was filthy inside the cab. There was a very bad odour, similar to the smell of vomit. I had to use many Lysol wipes throughout the passenger cab, on the seats and hard surfaces. There was food and drink spills. This is really not acceptable during an epidemic.Wendy B.
The billing is confusing. I agreed to 19 $for rental and 59 cents per km. Billing says base rate is 109 $and there is km allowance. The total is close to what I expected.Erhan A.
Le client n'a pas laissé de commentaire.Robert F.
Speed up the checking in. Once it's done online, the pickup should be faster. Merci.Antonio F.
Le client n'a pas laissé de commentaire.CHARLES N.
Don't tell me two days before I move that my pickup location has changed from 3km to 29km away. No one was there for pickup time of 9am. No cleaning of the back truck and no wipe down of interior of truck during COVID!!Carter S.
Le client n'a pas laissé de commentaire.Mark S.
Found ALL the lugnuts to be loose after an hour or two of driving, I could turn two of them by hand! This is VERY dangerous as I could have lost a wheel, had an accident or worse! I re-torqued all of them to 100 pounds. Equipment needs to be inspected and properly maintained between rentals. ThanksRay L.
Le client n'a pas laissé de commentaire.bob F.
it was a bit confusing on how to get the lock code pin, but once that was sorted out all smooth.marisela E.
Will never rent again, false advertising on the base rental rate of 19,95 $. The mileage charges are exorbitant! a 4 hour rental with less than 100km's came to 85,00 $ not including tax. I can get a van at Home Depot for 20,00 $ including more than 100km's.Bob W.
Recently rented a cargo van and a 15' truck. Both times went without issues and I was only charged what I was supposed to be. Will use again for sure.Aaron Y.
Le client n'a pas laissé de commentaire.Janet N.
Good experience overallandrea B.
Hi You added a 15 waiver when I requested not to add it. Equipment was quite dirty and I had to wipe it down. I called your customer service and asked for a 10 courtesy credit and agent wouldn't do it. I rented this van only to pickup a desk. And 70 seems very high. Pls assist with a courtesy credit.Sami F.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.ALI S.
Truck REAKED of cigarette smoke - cupholders sticky, trash behind drivers seat, passenger door did not close properly. Would not rent again.eric L.
Everything things was goodSohail A.
Le client n'a pas laissé de commentaire.Shenly F.
Le client n'a pas laissé de commentaire.Peter C.
Le client n'a pas laissé de commentaire.George S.
Friendly, helpful staff. Clean location. Equipment in good condition.Parker N.
Le client n'a pas laissé de commentaire.Tom H.
Hi When I got truck fuel was half and I forgot to refuel but was quarter Why your guys charge so much please kindly advise I got truck half fuel not full Please adviseAmin T.
When picked up vehicle , they did not have it checked back in from previous rental , nor did they have the time to . Took my drivers license # and told me i could leave. upon returning I did not replace the the gas i had used . the gage had read half full when i left and did as well on return as i had only travelled a total of 14,2 KM was charged 27.56. for gas also I had picked up at approx. 10 am returned at approx. 5pm . they show me me picking up at approx. 11,3 pm and returning 4.pm the day after i had returned. "Wendy's One Stop You Haul in Stouffville."Paul R.
Was very rudely told to go park a 26 feet van in a place where there wasn't enough turning angle to manoeuvre.Manuel P.
I understand it was winter and not everything can be perfectly clean. Mats will be dirty but cargo bed should be blown or swept out. There was a fair amount of debris left behind. The pick up app needs to be compatible with more browsers and I had a difficult time getting the keys because it would not connect by Samsung browser before switching to Chrome.Xavier T.
Le client n'a pas laissé de commentaire.K M FRANCIS C.
Le client n'a pas laissé de commentaire.Martin T.
Explaining the online return procedures when picking up the rental.Beverly G.
Le client n'a pas laissé de commentaire.Brenda A.
Le client n'a pas laissé de commentaire.Giovanna G.
Le client n'a pas laissé de commentaire.PRADEESH M.
Le client n'a pas laissé de commentaire.Francesco S.
Le client n'a pas laissé de commentaire.Jeffrey G.
The online truck pickup took way too long and caused me to be late. It took over half an hour to get through the approval process and get my keys.Craig W.
Service was excellent but it was very expensive in my opinion..GLENNS B.
Lot of snow and ice on the hood and windshield .( it was not cleaned when we arrived for the pick up the person did clean it but it took good 20 min to clean it )Rupinder J.
Le client n'a pas laissé de commentaire.chad S.
Le client n'a pas laissé de commentaire.Jim F.
Le client n'a pas laissé de commentaire.Marie-Pier F.
Customer service wasn't bad but there's room for improvement.Zainab G.
people seemed to have no knowledge of job language barrier i did not receive an e mail receipt could you please send it this is unacceptable service thank you for your help in having my receipt e mailed to meGary D.
Your advertising price on the side is misleading.Kris H.
Super friendly. NiDANIEL B.
Le client n'a pas laissé de commentaire.CHARALOBOS P.
U haul called 24h prior to pick up to let me know that I had to pick up at a new location that was 30min away when there is 5 locations within a 10min radius of the original location. Compensation for extra 30km was ridiculous as that just covered the distance I had to go extra. Truck was reserved several weeks prior to pick up. Clear sign of lack of organization. Last time using u haul.danny C.
No sign that I could see actually said Wendy's one stop shop. I only knew where to go because I had looked up a picture of the place beforehand.Christine B.
Le client n'a pas laissé de commentaire.Josephine L.
Ensure the last customet filled the gas tank to full.Joseph R.
Le client n'a pas laissé de commentaire.Steve L.
Nothing to do with location but found online process a little intimidating for first time. Never really felt my rental was 100 % confirmed as info to me kept showing pick up location as Medical Dr Peterborough even though it seemed OK. All in all ok experience.Harry B.
The only thing would be to have the customers telephone number handy so you can call them to remind them to return the rented vehicle on time for the next customer.Joseph R.
Le client n'a pas laissé de commentaire.Cheryl M.
I felt the entire check out and return process was excellent. I felt it ensured safety for everyone involved and you did an excellent job! The truck I rented was clean and very new. I have trouble finding a recommendation other than maybe finding an in-town stouffville location! Thanks so much!!Edward M.
Le client n'a pas laissé de commentaire.Gurshan B.
Le client n'a pas laissé de commentaire.Gris L.
Le client n'a pas laissé de commentaire.Tracy M.
Le client n'a pas laissé de commentaire.Evgeny P.
All was good!Wendy C.
Le client n'a pas laissé de commentaire.Kevin M.
Staff was unfamiliar with hook up, had to call a colleague and was too busy running her variety store to assist. Very poor customer service. That said, I originally ordered from the Newmarket Ontario U-haul but was notified the day before my rental that the unit I ordered was not available and that I would have to go to the Stouffville location. Still not the trailer I had ordered. I to completely change my packing as this was too big for my needs. It leaked and damaged a lot of the contents. Very unhappy with my experience. I ordered a month in advance and was only told the day prior about a different location and trailer.Jim S.
I had a pleasant experience overall and the store owner was very nice and accommodating. However, "Wendy's One Stop Shop" is not the name of the location where the vehicle was located and caused some confusion for me. Additionally, the fuel gauge was practically on empty when the vehicle was received. This caused a bit of stress since I had to worry about filling up gas before AND after my move. Lastly, the uHaul app did not work well for me and I had to resort to the mobile website.Romeko L.
Le client n'a pas laissé de commentaire.RAPHAEL D.
They werent very responsive... we replaced gas and our return that was done almost 24 hours after our return says that the gas was very low... we have used Uhaul on multiple occasions and this was by far the worst... unfortunateJacob I.
Le client n'a pas laissé de commentaire.Connie B.
Le client n'a pas laissé de commentaire.Natalie S.
Le client n'a pas laissé de commentaire.PIUS S.
We drove 43 km in total, and we filled the gas tank before we returning the vehicle, then uhaul charged me again for fuel, so in total we supposedly used 17 liters of gas within 2 hours, driving 43 total km. So that would mean the van got 2,5 km per liter of fuel. I don't mind paying for what I used, I feel cheated and am done with uhaul. It's a matter of principle and loosing a customer over 7-8 dollars of fuel, I wish you well. Good ByeBernard H.
Le client n'a pas laissé de commentaire.Fernando S.
Le client n'a pas laissé de commentaire.Jessie H.
Le client n'a pas laissé de commentaire.Kelvin Y.
Le client n'a pas laissé de commentaire.Susan E.
Le client n'a pas laissé de commentaire.PAVEL A.
My truck reserved three weeks prior at location nearby was suddenly not available the night before my move. Had to travel 40kms out of my way to retrieve another truck to be told cash only and 110 $higher than my original quote due to distance which was uhaul error. Wendy was lovely but rep Michael was not useful and impolite. Expecting a 50 $credit for 123 $bill which helps but in my opinion rental fee should have been waived as well as extra mileage as this was Uhaul error and took close to two hours away from my moving time adding to an already busy stressful time. Extremely disappointed customer.DANIELRICHARD V.
Le client n'a pas laissé de commentaire.VASSILIY L.
Wendy was very nice to deal with!jacob J.
Great service - all in all! Very happy with my decision to use that location and your service! Thank you, Michael!Alina S.
Le client n'a pas laissé de commentaire.Nicole C.
Le client n'a pas laissé de commentaire.Michael V.
Excellent service, well delivered.rob H.
Le client n'a pas laissé de commentaire.Sam T.
Took a long time to complete the Master Card translation. Very frustrating.Keith R.