Customer Reviews for West End Mini Mart
(U-Haul Neighborhood Dealer)

186 évaluations

9523 Huron Ave   Henrico, VA 23294

(804) 266-8107

Heures d’ouverture

  • Mon–Sun
    De 8 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(804) 266-8107

9523 Huron Ave
Henrico, VA 23294

Services dans cet établissement :

Heures d’ouverture

  • Mon–Sun
    De 8 h am à 5 h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Anvesh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah M. 
Évaluation :
2

I paid for a dolley and did not receive one. My mobile check in did not work and the key was not in the box for me to pick up.

Alexis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL R. 
Évaluation :
1

Rien

Idowu O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde F. 
Évaluation :
1

Do not rent from these people! I rented a truck for a short move to get my child's stuff out of an apartment, and into our house. Round trip, about 30 miles, just as we estimated using google maps. We returned it early (barely over 3 hours). While preparing to rent again, noticed from the bill that they charged us for 206 miles! So, according to them, I somehow drove the truck to the apartment, loaded an entire apartment worth of stuff onto a truck (me, my wife, and my kid - no pros), drove it to my house, unloaded it, got gas (I have the proof that I only added 2 gallons to refill), and drove 206 miles and still returned it in under 4 hours. Please! Do not use this store.

Robert W. 
Évaluation :
2

The seat belt on passages side was broken. The oil pressure gauge kept failing randomly setting off warning in the truck. Windshield had a crack in it. Back gate was incredibly hard to close, I had to hang on it to get the gate down. Truck has not been washed in at least a year. The gentleman that helped me was very nice though.

JAREDFRANCIS B. 
Évaluation :
1

the store manager is a rude person and i think racist. the times that I need to rent, he always attends to his clients first and makes me wait for more than 20 minutes to give me the keys, and he always has a bad attitude

Dexy R. 
Évaluation :
3

The location was sketchy (a run-down mini-mart of sorts with gamblers glued to video screens and indigents coming and going. The owner was foreign and spoke decent English and simply too the key and asked about the mileage and gas and sent us on our way

Thomas K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

monica T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Parag C. 
Évaluation :
4

More instruction on drop off. Was not sure to give to person inside or put back in lockbox.

Renee F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Samuel J. 
Évaluation :
1

Poor service

DEXYELIANA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T. 
Évaluation :
3

The truck was very dirty inside. A 1/2 eaten candy was in the cup holder and the steering wheel was sticky. However, checking in and out was super easy and quick.

William T. 
Évaluation :
1

No parking. How can you expect a customer to NOT leave their car in your parking lot when they drive away in a different vehicle? They should have allowed a 1 for 1 swap. Park my car in the same space where the Uhaul was parked. I will never use this location again.

Eric H. 
Évaluation :
1

Upon returning the truck, the owner refused to come outside and inspect the truck for damages. He said he dont have no time for that right now and for me to take pictures. He will email me my receipt. His tone of voice and attitude is unprofessional and rude. I will never rent from there again or recommend anyone else. Go to an actual Uhaul location and rent your Truck. Do not rent from this dirty mini market. This place sucks.

Yolanda L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Leilani R. 
Évaluation :
5

Customer service 100! Very polite and courteous. Explained everything from beginning to end. I will definitely use again and recommend to family and friends. Thank you Uhaul.

Mildred W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ayman I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ferozuddin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cleber A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie W. 
Évaluation :
2

The website says in person drop off hours are 9-5, but when I got there, the clerk said the uhaul person would not come in until 2. I checked it in myself online, which I'm sure is what uhaul wants me to do, but I do not trust drop off locations not to claim something I s wrong just to collect more money. I prefer in person check in so that I can get the drop off receipt immediately, rather than wait 6 hours for the emailed drop off receipt, leaving me to wonder if I'm getting screwed in the meantime. They should man their uhaul operations according to their posted hours.

HENRYCABELL H. 
Évaluation :
4

Na

LaToya W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sipak J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Great job and very reasonable

Robert C. 
Évaluation :
2

The mobile process was so tedious and it was way complicated than it should have been. I will never opt for mobile pickup again.

Sheronda H. 
Évaluation :
5

Nothing.

darrell W. 
Évaluation :
4

Friendly staff and it's convenient that they're open until midnight. However, it took forever for me to finish the check out process, as the worker kept stopping the process to instead give priority to customers of the convenience store any time one walked up to the register.

Tyler F. 
Évaluation :
4

Everything went well enough, but the truck did not drive well. It needs some work.

Dale J. 
Évaluation :
2

Truck was parked in the woods and covered with leaves. I also reserved 2 furniture dollys, which the location did not have. After getting the truck, I had to drive to another location to get the dollys and handtruck. This added at an additional 45 minutes to my pick up time.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRASHANTH M. 
Évaluation :
3

The truck needed stabilitrack service due to which the truck was not stable and I had a hard time driving from VA to NC. I was scared for my life that the truck will slide off the highway at many situations without the stability! I am not happy with the rental truck I got and would be nice if you gave me some money back.

ABEDIN A. 
Évaluation :
1

They have so much on display, you cant even see the person you are talking to. The app pick up process wouldnt work so I had to go in and they told me they can help but they are going to take care of everyone else first. Her attitude was awful. “Its brand new, so dont scratch it” “dont lose the key or its $100”. My quote was for $30 online, final charges were double that. A rip off and a scam. They even asked me not to leave my car there because its a small lot….but its a mini mart…not something of high demand AND im taking a can and replacing it with my vehicle, they arent out extra spaces. Its just an exchange. Their phone number is even disconnected so I wasnt even sure if it was a viable location. Terrible overall. I hate dealing with Uhaul about as much as comcast or USPS

Ashley D. 
Évaluation :
4

Clear the counter so you can see and hear the representative

Lew S. 
Évaluation :
2

Small, hard to get to parking lot, then had to drive onto a gravel road to park it behind the building. The location was really dark, and further out of my way from the drop off location I requested. This caused me to go over mileage.

Jared E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yen L. 
Évaluation :
4

Check engine light was on when I pickup.

Srikanth G. 
Évaluation :
5

There were several items of trash in the van when I picked it up. Runa and the man who checked me out were very nice, and I appreciated Runa's help with my mobile check-in. The Mini Mart location is very convenient.

Kathryn O. 
Évaluation :
5

Nice and clean location. Employee was very helpful and knowledgeable! Very good experience

Cornelius S. 
Évaluation :
4

I would just ask them to be sure to be on time

Jessica O. 
Évaluation :
2

Got there on time and had to wait for 20 min to pick up my rental. The internet is down at the location and no help. They asked me to call online to check in. Later on internet is back and been asked all the questions again which I finished already and answered online prior to picking up. I will never go there. Sorry. Better service is need it.

Mamoon I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Overall good exp

Kosana R. 
Évaluation :
5

Maybe put a sign up that says to register online. They were super nice and super helpful, I just did not know It would be a lot easier for me if I reserved online first. Wonderful location, very friendly and helpful staff.

Robert Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

I would not go here again. Check in was on line but had to wait and go through normal process. There was a woman ahead of me buying beer at 8 am and the man behind me was buying CBD gummies. The vehicle was ok and return process smooth.

David M. 
Évaluation :
4

Make the van smell better

Diamond F. 
Évaluation :
5

very professional and friendly.

Janet P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
1

I have literally no time as I am very busy with two infants at home and work, But I managed to get time to write this review to let you know "HOW terrible Experience it is with U-Haul SERVICE". Cheats, poor user experience- Not sure it review will reaches U-Haul, but should help my fellow Americans.

rajasekar G. 
Évaluation :
5

The was the only bright star in our rental debacle. This location was staffed, friendly, efficient, in and out in five minutes. No complaints about this location; entire rental experience on the other hand, will make me avoid using U-Haul in the future.

ERIK H. 
Évaluation :
1

Get the vehicle service before giving it to next customer. LOT OF ENGINE SOUND. brake are not workong properly.

CharanRajaRao R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dexy R. 
Évaluation :
5

Oui

Carl Juvy L M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hermon C. 
Évaluation :
1

First, they (female attendant) asked me to park the truck in another location behind the store which looked like a dump site. I went in and the attendent asked for the key. I asked for a receipt of return and she stated that she doesn't have time to do that. If I wanted one, I would have to wait for her husband to come in. She was more interested in attending to her convenience store customers then to her U-Haul customers. It was cold and raining so I didn't want to stand outside and take pictures and etc for the online return. But I didn't have time to wait around for someone to return to help me out. I went ahead and got wet doing the online return. Clearly I was upset at the unprofessional service I experienced at this location and I will certainly NOT recommend them. This locations does NOT represent U-Haul and will surely hurt your business. I spent a lot of money on this truck to be treated like crap.

Rita S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madhubabu M. 
Évaluation :
5

This was a hidden gem. Wish I had found it sooner!

cynthia O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Great experience - very helpful cashier inside who got us all ready (even though I said mobile pickup, we had trouble so needed in person assistance)

Michael S. 
Évaluation :
1

Vehicle dirty when I picked it up. Photo uploaded. Yet, I was charged a cleaning fee of $25. Asked to checkout to the vehicle when I was there, attended refused and said I would receive a receipt 3 hours later. So the $25 extra charge is no surprise, really! Unscruplous. I will not return to this location.

Narendran A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN DONNELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PRAVEEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HSINLEI Y. 
Évaluation :
5

The young lady that checked me in was very sweet and professional. She assisted me in everything I needed to do to get the van. She was great

Brigitte T. 
Évaluation :
1

The customer service was fine, and the rental itself was ok. There was an additional $20 fee for an "AFTER HOURS SERVICE CHARGE". This fee was never mentioned.

SANTRICE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun G. 
Évaluation :
1

Uhaul took money out of my account and I'm pissed. It's the holidays and I couldnt even buy a damn Turkey!!!

Robert J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zheming L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM B. 
Évaluation :
5

S.O.

MARJORIE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

They didn't honor my reservation and I wasn't given the $50 reservation guarantee.

Braian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUNUKALARAGHAVA R. 
Évaluation :
2

Rude attendant at the return

NICARA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHREYANSH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILTYRELL M. 
Évaluation :
4

The process seems little hard, once we give all the details in online for booking , again they are asking the same details when we go to pick up . It will taking another 20 minutes. Time waste process.

Shahzada R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheila R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELJ O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilea L. 
Évaluation :
1

They stolen me on Gas

TAMER M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Therese M. 
Évaluation :
3

Check Engine light was on from the start. Had to call in to get help and it took 45 mins, but check engine light was not resolved. Truck was old and somewhat antiquated, but worked fine. App experience was terrible - it kept freezing up on me and took a long time to check-in and check out. Pick-up location was fine.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold H. 
Évaluation :
2

The truck was parked behind the building. The building and area already looked so sketchy. If my husband had not been with me, I don't think I ephedrine went behind the building. The people in the area also looked like addicts. It was just a poor location all together.

Semaj M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAMILTON A. 
Non les évaluations ont été soumises pour cet établissement.

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