Daniel O.
Le client n'a pas laissé de commentaire.
Évaluations des clients West York Agway
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de West York Agway
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Deron S.
The customer service through 1-800 uhaul is horrible. We got transferred more times then I can count trying to get a discount on our truck since we didn't get it til 7 hours after our scheduled pick up time due to the previous people not returning it. The local store did an amazing job accommodating us uhaul themselves was horrible
mark N.
Like to deal locally support small business
Timothy M.
I have used them in the past and the customer service is always great.
Charles M.
Uhual truck leaked water, destroyed everything we owned. Uhual agent on thursday said someone would contact me friday, never happened.. id rather deal with covid 19 than deal with uhual again.
christina F.
The staff was amazing!!! No changes
Susan C.
Service was great.a
Jada H.
The staff was very friendly and helpful
Kim V.
Ensure that the equipment rented was actually available. My reservation was made more than a month in advance. I was redirected to 3 different locations in the 2 days prior to my move and upon arrival there was no truck. Pickup was delayed more than 3 hours which in turn delayed my move by a day. Contacted area manager, Jeremy, who did not honor his agreement to reduce rental by 50%, eliminate mileage charges and did not follow up on issues as promised. Completely unacceptable. The staff at W. York Agway went out of their way to try to resolve the situation but they met with resistance from other locations and uncooperative customers that refused to return the equipment. The staff at W. York Agway went above and beyond to try to accomodate this move for me and were the only satisfactory point in this whole Uhaul experience.
Melanie S.
The only problems I had was with trying to do the pickup online and through the app. I had to call the help line for someone to help me. We went through internet explorer, chrome, and the app trying to get my pickup. The truck did have some exterior damage that I could not document because the app wouldn't open the link to upload a picture.
Di S.
helped me back up the truck with the trailer, which is harder than it looks. very easy check out
Karen S.
We dropped off after hours -- easy process. But again -- this location was about 40 minute drive from our home -- far from the multiple other local options. Plus adding to our mileage! And therefore an additional fee.
WILLIAM R.
Not sure
Peter A.
These guys were awesome. I had originally reserved a trailer, but my electrical was bad. These guys diagnosed the issue and had me in a rental truck quick! I will use U Haul and this location in the future!!! Thank you! Carter Herrmann
Michael B.
The truck was not clean. There were French fries on the floor around the drivers seat and cigarette ashes on the dash. There was also an odor in the cab of what can only be described as human feces. Although the vehicle made its way to and from its destination, it seemed to have a bucking issue and very little power going up hill, even without the air conditioning on. During a pandemic you would think that these trucks would be maintained and cleaned between use by professionals not left up to the renters to assure they are clean!
Wade K.
Maggots found in the truck. Very unsanitary
Ronald R.
Very friendly Remove the trailer from truck
Donald W.
5x9 trailer --Just what I needed to complete my job.
Robert F.
Fast and friendly service.
shannon B.
Went really smooth got truck and dolly with no issues
Scott P.
The staff at this location was very friendly and overall concerned about my satisfaction. I highly recommend using them.
desiderio R.
I dropped off the truck after after hour. The next day I received an email with all my rental details.
John M.
Nothing, everyone and everything was great. Had a pleasant experience.
Brian M.
Agway always provides great service.
Nancy T.
Easy return and fast. Thank you so much
Joshua R.
Overall good experience
Amanda S.
The people who worked there were so friendly and helpful. I will ne using this location in the future and recommending to others!
greg T.
All was good
Jessica S.
After spending over an hour at the location I was signed up for a one way rental that was supposed to include a free month of storage. Upon arrival at the storage location I was informed that the contract would not be honored even though my card was charged for the full amount ($91) for a $29.95 rental, and that it was not uhuals responsibility to adjust the contract or to refund me the overpayment. I subsequently had to find a storage facility on my own and to pay full price out of my pocket. Horrible service and customer support I will not be ever using uhual service again, and I do not recommend this company to anyone.
Daniel S.
When U-Haul advertises 19.99 it should be close to that price. Over a hundred dollars is bs.
alina R.
Very polite and accommodating!
Cassandra M.
I want to know why they changed $163.89 and the bill was only S60 paid 89 credit card 11 cash all i got back was 11 cash where my money my bank has been called never refund
Michele P.
It was slightly below on gas tank and I was charged for the difference. They claimed 3 quarters and it was slightly below. I dive less then 25 and put in 3 gallons. I use u all quit often and am upset with this location
Stanley S.
Agent told me I was good to go... Agent never left desk and told me to just drop trailer. I dropped trailer and was never checked out, found unauthorized charges to my bank account hours later. Still fighting with bank because no one from uhaul will return my emails.
Thomas B.
Reduce the sign in procedure. Make it simple so it requires less time to rent.
Emily B.
Both gentlemen that I interacted with for pick up and drop off were extremely friendly and professional. I was in and out in no time.
steven G.
Excellent- smooth transaction Equipment in good condition even driving down 83 and 695! No problems!!! AAAAA
Salena E.
Very nice people.
Danielle K.
There was a crack on the windshield. It was hard to figure out which truck was the truck I rented.. I have to try the key in multiple trucks until I found the right fit. I also had no idea of the lock combination. The return location I was told was not an actual return location, but rather storage.
Robert S.
Service was fast and easily accomplished. Definitely a great experience.
Daniel S.
Nice friendly experience.
Julie M.
Noah that works here was very helpful and took time to explain everything to me even though he was very busy. Great customer service.The inside of the truck was very clean.
Barry H.
No complaints at all. Friendly staff
lewis S.
No comment.
JOSEPH B.
Always a great place to go too.
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