great service. very friendly. very helpful.
Randall Z.
Customer Reviews for West York Agway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Was charged $7,56 for ????? at drop off Why?
Michael B.Best Uhaul location in York, Pa. Always on the ball and come through for all our rental needs 🙌
JARED F.I had a really good experience with the whole process fast service professional counter person
PAUL B.They give truck to someone in my name I didn't give permission
Raul G.Fast, friendly service. Excellent uhaul dealer. Will recommend to everyone
JARED F.This location was excellent! Noah helped us and he made sure we knew clearly how to handle drop off after hours and made sure equipment was in satisfactory condition before leaving with the truck. However, I will say the Uhaul app which I was told to download is a nightmare. Even after chatting online with a service rep, my order never was attached to the app. I asked that furniture pads and a furniture Dolly be removed from my order and it never was. Please work on the app to make it more intuitive and user friendly.
Ed W.It was a fun family experience. Fast easy with ni problems. Made home safe .
Latisha S.Told the young man when I picked up the truck exactly when I would be bringing it back. He gave me a price which I paid. The next day they're calling me asking when I'm dropping the truck off. They said “Oh well then we have to charge you an extra day.†They said it would be an extra $39 so even though the original salesman misquoted me I wasn't going to argue about the $39. When I got the final bill it was more than twice that so I called. “Welll there's additional fees, taxes bla bla blaâ€. I have no problem paying what I owe but their communication skills and full explanation of costs involved are very poor.
jeffery O.Excellent service à la clientèle. Team at Agway goes above and beyond for all of our Uhaul rental needs. Fortement recommandé!
JARED F.Excellent group at this location. Best Uhaul dealer in the York area!
JARED F.They all were very nice
harold T.Excellent team at this location, always go above and beyond to provide superior service! This is York's best uhaul location!
JARED F.The staff is very accommodating. Always an excellent experience here!
JARED F.The team at Agway are top notch Uhaul dealers. Definitely my go to for all our rental truck needs. Highly recommend this location!
JARED F.Everything turned out perfect
craig S.Representative was very friendly and helpful.
Lionel W.No issues with location, nor staff. Very friendly and helpful. Issues I have is with U-Haul itself.
Michael B.Staff was really friendly
Gregg Y.Very helpful staff
Brad Z.Extremely helpful when corporate made changes to my drop off plans. Corporate dropped the ball but the folks at Agway made sure I was taken care of. Thanks Agway!
Teresa P.Truck we were given had no oil on the dipstick and we added oil to get it up ourselves. That is a shameful way to treat equipment
Janice W.Ben & Riley were great help.
Jonathan W.Actually, verify that the drop-off site is or will be open on the day of drop off. Since a major U-Haul site was just a few miles away, use it instead of the little sites.
MV R.I wish there was a way to lock the trailer to my hitch besides locking the chains together.
Dennis B.Truck didn't handle well and there was cigarette ash in the cup holders. Pick and drop off were easy, though.
Griffin S.Great service definitely recommend
James K.Very friendly & helpful.
Henry B.Agway service person was friendly and easy to deal with. I have no suggestions on improvement related to this rental.
Harry B.quick return process
julie H.Great Customer service. Couldn't ask for more.
Kevin M.Offer discounts to repeat customers.
Robert M.Noah was fantastic and I look forward to renting from him again, he made everything simple and it was greatly appreciated
Craig R.After hours drop off
Ritch R.I opted to use the truck share 24/7 with my reservation and nothing about the whole process worked. i couldn't get past "let's get started" at pick up, every time i clicked it it would reload and say the same thing. at return, when it got to the part to take a picture of the odometer and fuel gauge, we took at least 10 pictures and not a single one of them would save, i eventually said screw it and just left the keys in the box. very frustrating
LEWIS B.On a long ride maybe check the tires. One had minimal thread and concerned me
Jospeh A.Your website needs improvement for online reservations. Also the van had a horrible oder. Those of us with allergies cannot take that kind of smell.
CHRISTIE S.Double check whether malfunctioning systems were reported for rental vehicles before assigning them to customers. This customer found the vehicle initially offered displayed a 'check engine' light when started and back-up lights did not function when vehicle placed in reverse gear. Second vehicle offered and accepted by this customer had a non-functioning light within the cargo bay.
David K.This location was great, but the online chat agents were AWFUL when I was dealing with an emergent stressful situation.
KATRINA E.Rien
EDUARDO T.Absolutely wonderful customer service, they took care of me better than most places do. I would recommend Agway to everyone that will listen.
Kristina K.The auto carrier was not available at the time promised when I made the reservation, which caused a significant delay in my move. More importantly, I was give the wrong type of AT for my lower profile car, which caused significant damage to my front fender. This was verified by the the assistant manager at the Asheville location.
John R.The website wouldn't let me finish the vehicle return verification. Kicked me off twice, after going through the whole process again. Now I'm waiting to be sure I'm not charged the additional $20 fee
CHRISTOPHER H.Need Larger Sign to identify where U-Haul Office is. Otherwise, very friendly, polite, and quick with the return check-in. Also, Google maps takes you through neighborhoods with truck restrictions to get to the location.
Joseph L.The cargo van was new and it was perfect for our needs. The workers at Agway made the whole experience easy and the rental cost was reasonable for the great service we got.
GARY M.