This whole rental was a mess from the start. Requested a truck less than a quarter mile away. They called and said the truck was not available that they moved my pick up to a location 11 miles away. Well that add $22 to my rental just for mileage so asked if they could prorate me or give any discounts. The gentleman said they could give me a 10 mile reduction to cover half. Not even an 3 hours later another person from uhaul calls saying they need to move my pick up location. Told them about the previous call and apparently there was no notes that i agreed to the new location and no nuts about my discount. So have to renegotiate with this woman. She claims they can't prorate miles but agrees to updrage me from a 15ft truck to a 20ft due to the inconvenience. Agway then calls while i am working asking if there was a mistake with my rental and to call them back about what size vehicle i am getting. So i call 10 minutes before they close and no one answers.... arrive the day of rental and it's a 15ft, not the 20ft that i was promised (have the email showing 20ft) and no prorate on the mileage. Over all, horrible experience. No one that you call has any clue cause no notes are taken.
Brea H
West York Agway
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in York, PA 17404
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Making sure that the mileage and gas are checked before handling out any paperwork, with any missing information.
JONATHAN GI’m still waiting for a call back to talk about why I loaded up the Uhaul and my help left only to find out it wouldn’t start so we had to wait till someone brought a new battery to put in. The truck was just not up to my standards of past experience. I missed hours of loading and unloading then had to do it myself the next day. I feel I should get some type of refund. I was told by the dispatch that some would contact me. Lucky I’m not in the hospital with my arthritis and back pain. Will never take an old truck again.
VICKIE ARented a motorcycle trailer here, pick up and drop off was easy and quick.
BRADY RWest york agway is the greatest. Very friendly and very helpful
JOHN W