Évaluations des clients Westside Food Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Westside Food Mart

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RICHARDLEE B.
Évaluation :

No one there to assist in hookup. Trailer was missing light cable. Had another trailer at location right down the street but instead was sent 10 miles the other way. When I got there, there was a sign in window, at dentist be back in 2 hours. Called uhaul. Got cable off trailer and went back to original location and finally got trailer 2 hours after original pickup time. But the location had no pads which I had ordered and had to go to another location to get pads. Always have had good luck with uhaul. Very disappointed in this experience. Also was told since I had to go 45 mins to picked up trailer I would get $20 off cost. Never happen

Timothy K.
Évaluation :

Better process for pickup when the U-Haul representative isn't there.

Victor C.
Évaluation :

Could care less, only wrote down the return, was told he didn't have time to do the return,

George K.
Évaluation :

Ordered in advance thru uhaul 800 number; quoted $431 plus tax for 3 day one way; arrived to be told it was $581 for 1 day; contract number in my confirmation email matched his tablet/iPad, but nothing else did. Had to spend an hour on phone with regional rep to get fixed and ultimately it was manually over-ridden. Store rep was nice but just as frustrated as me. Asked if oil and fluids had been checked and told no. Checked myself; cab interior had food crumbs and dirt in floor and cup holders.

JOSEPHALLEN F.
Évaluation :

Le client n'a pas laissé de commentaire.

William K.
Évaluation :

No key drop. No service. Minimal assistance. Check in only available by phone.

William L.
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I paid for a dolly and did not receive one.

heather F.
Évaluation :

This location was horrible. I brought my truck and trailer back and pulled it into the location off to the side and out of the way. I went into the gas station to find only one person working. He didn't seem too thrilled that I was bringing my stuff back. He then asked me to pull the truck around into the grass. The parking lot was so narrow that it was impossible for me to maneuver. I tried over and over again with no success. At that point I was angry and frustrated because it honestly wasn't my job to put it where he wanted it. He then preceded to come outside to "help" when he got out to the truck he told me that he didn't know how to back the truck up with the trailer on it. This made me nervous so I videoed him just in case he caused any damage. After several attempts he got it into the spot he wanted. He got the information from the truck and then we went inside. Once inside he made me wait while he rang up sevral other customers. He would help keep a little then help customers in the gas station. This went back and forth for quite some time. At this point I was irate. I didn't verbalize my frustration I just smiled and nodded the ENTIRE time. On the inside I was SCREAMING! I was pissed. Then after he entered sevral things into his tablet he said ok I send you invoice later for extra charges. I was like woah buddy! You aren't going to charge me any extra than what Uhaul has already over charged me, so I'll continue to stand here even longer as you wait on other people until the transaction is complete. I honestly don't have any idea what kind of business U haul is running or what kind of unknowlageable people are working there but this was the rudest service ever. You don't EVER make a customer wait while you help someone else. Oh and I am still pissed for getting over charged because your company made me drive 60 miles out of my way. That is just crappy. Oh and your truck was an absolute turd and the brakes were bad. All around a terrible experience and this was my first time renting from you. I definitely won't make that mistake twice. The only good thing to say is that the gentleman at the first location was super nice, professional, and accommodating. Oh and my stuff arrived safely thanks to my husband and his excellent packing skills. I definitely won't ever use your business again.

Derek H.
Évaluation :

I was over charged $246 for a rental returned on time, working on the resolution still....

Dana D.
Évaluation :

The lady that helped me was so kind and helpful. I felt like my business was appreciated and that she took the time to really help me.

Vince M.
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Le client n'a pas laissé de commentaire.

Charles E.
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Le client n'a pas laissé de commentaire.

Heather S.
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They tried to help. And they were positive-minded despite the chaos. I used online drop off, but the attendant was unaware of my drop off. However, he was very kind and helpful.

Non reviews have been submitted for this location.

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