Évaluations des clients Wildomar Rentals

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Wildomar Rentals

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MARK T. le

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The whole experience was odd with the exception of the Military guy, he appeared a very good employee.

Leo M. D. le

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Le client n'a pas laissé de commentaire.

Angeles M. le

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Terrible terrible customer service . It was my first time here renting a U-Haul and the guy who helped me out ( Garret) totally took advantage of me and over charged me 70 dollars . I asked him what my best option was and I ended up paying 100 dollars for a small truck. I had to call customer service to get the issued fixed and refunded me more then half of what I payed . Aside from the fact that he was so Rude , he played me ! Anyways thank you U-Haul customer service for resolving my issue . (Wildomar Location)

Cassandra S. le

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Le client n'a pas laissé de commentaire.

Kathie r. le

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Le client n'a pas laissé de commentaire.

Leonardo Q. le

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Le client n'a pas laissé de commentaire.

Jose D. le

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Quick check in, great staff, good equipment.

Chantel B. le

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Outstanding excellent customer service Uhaul does everything humanly possible to satisfy their customer above and beyond the call of duty.

Wanda H. le

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Le client n'a pas laissé de commentaire.

JASON L. le

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Le client n'a pas laissé de commentaire.

Teresa M. le

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This has got to be my favorite U-haul! The owner and staff are so friendly even when a situation may get ugly, they are more than happy to make things right & with a smile. Their customer service is awesome!!

denny l. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Christina L. le

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Le client n'a pas laissé de commentaire.

George R. le

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Le client n'a pas laissé de commentaire.

William W. le

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Very helpful

Edward P. le

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Le client n'a pas laissé de commentaire.

Stanton M. le

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Over charged for service

WILLIE R. le

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Very nice and professional young men

marci k. le

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Le client n'a pas laissé de commentaire.

brian d. le

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Le client n'a pas laissé de commentaire.

Flora V. le

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Le client n'a pas laissé de commentaire.

Brice B. le

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Fantastic place to do business with! Great customer service and fast service! I would highly recommend this location! I have rented from a few locations in the past and this one is the best!

ulysses b. le

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Nope never. Horrible service. Given the wrong information. The two kids manning the front looked around 16-17 years old. Bad representation of U-Haul. Unprofessional.

DARRELL P. le

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Le client n'a pas laissé de commentaire.

Sophia B. le

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Le client n'a pas laissé de commentaire.

Rick G. le

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Le client n'a pas laissé de commentaire.

Daniel C. le

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This location is our go-to when we need to move things. They are always helpful and efficient.

Lance G. le

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They told me to drop off the truck at a location (Mariposa Ca) that ended up being closed, then the person on the 800 number said there was another location (Awhanne Ca) a little further down the road to drop off and it was closed as well. A lot of trouble and hassle, plus The person on the 800 number has a terrible attitude. No coordination between locations makes it difficult on the customer.

Dan B. le

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Le client n'a pas laissé de commentaire.

austin l. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

CLAYTON K. le

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unfortunately my experience was not pleasant !! I rented the truck on Friday morning to bring back Saturday morning, and when I opened the store on Saturday, I was already there. even so I was charged the value of the weekend (1.00) per mile. Mrs. Amanda offered me insurance of 10.00 dollars, and at the time of delivery the car was 14.00 and this amount did not appear in the contract. She also informed me that the amount that would be debited from my account would be 96.00 dollars but in fact it was 100.00 and until now the return of the difference has not been made.

Sheila M. le

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Nothing awesome customer service

JESSE F. le

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Very helpful, informative and friendly staff

Christina K. le

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Le client n'a pas laissé de commentaire.

John V. le

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Le client n'a pas laissé de commentaire.

Carolyn K. le

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Le client n'a pas laissé de commentaire.

CYRUS S. le

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Not friendly and super dirty car very bad

Charles W. le

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Le client n'a pas laissé de commentaire.

ALBERT PERRY R. le

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My experience was excellent, no further comments at this time.

Gilbert G. le

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I reserved the truck at a different location but was told last minute they did not have a truck and sent me to Wildomar location. The truck was filthy was told the truck had 3/4 gas when it only had 1/2. The fuel gage didn’t work properly. I put gas and it didn’t register the gas properly. I ended up filling the tank when 3/4 was Only Required. I explained when I dropped it off but it fell on deaf ears.

Harvey N. le

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Patrick customer service was amazing.

karl g. le

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I originally reserved a enclosed 6x12' trailer at the Murrieta (Jefferson) location on April 2 for pickup April 5. I got an email April 3 saying it was not available but this size trailer would be available at the Wildomar location. When I arrived they did not have a 6x12' enclosed trailer available. Instead I rented an open 6x12' with a lift gate at extra cost ($5). I specifically wanted an enclosed trailer as there was a chance of rain in the forecast. It appears that my advance reservation was totally ignored by both locations and was a waste of my time. BTW the Murrieta location is beautiful, clean and well run. Wildomar has a gravel lot. I am unhappy that I took the time to reserve a particular trailer and was not provided what I had wanted.

Keri N. le

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I would suggest making better/bigger/bolder customer parking signs. They are hardly visible and especially when a truck is pulling out you cannot clearly see it. The employee was constantly having to holler at customers to park outside the gate.

Rochel W. le

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Turned truck in on a Saturday morning (24hrs). All seemed fine. Received an email from drop off location that uhaul was turned in on Monday and invoice was no charge BUT....57 miles added, day turned in was wrong, charges for a tire repair that said was reimbursed and more gas noted. Very fishy! Probably rented truck out off the books. I did call and complained that didn't want to be liable for truck in case was doing illegal activity with a 20ft MOVING TRUCK. Office sent me a redone guestimated invoice. I think it's just a little scary.

Ron d. le

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great service, a military discount would be a good idea.

Daniel A. le

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Le client n'a pas laissé de commentaire.

Jose T. le

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Le client n'a pas laissé de commentaire.

Shelly B. le

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Service Girl was helpful and Friendly. Thanks so much

steve k. le

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The girl that works at Wildomar is very nice and efficient.

Johnathan L. le

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Le client n'a pas laissé de commentaire.

Shirley D. le

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The A/C didn't work on the 15' truck we rented.

Raymond D. le

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Le client n'a pas laissé de commentaire.

William P. le

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Le client n'a pas laissé de commentaire.

Craig J. le

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Le client n'a pas laissé de commentaire.

amy t. le

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Le client n'a pas laissé de commentaire.

ANTHONY S. le

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Le client n'a pas laissé de commentaire.

Lisa F. le

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No need for improvement. The customer service was great. The location was clean. And the prices were fair. Getting the truck was the easiest part of moving.

Gerard C. le

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The Wildomar rental location did an extremely poor job in taking my return. When I drove onto the lot a young man came out and asked for the keys but did not check the gas level, mileage, or count my returned blankets. I was not given a receipt and was charged for dropping the truck off on Monday when I dropped it off on Sunday. I made several calls to request the correction and each time was told I would get a call back but never did. I am very disappointed in this portion of the rental and very frustrated that I am being charged for a day late when the truck was delivered on time.

david h. le

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Communication is KEY. I chose to conduct an after hours pick up. I used the app on my phone to pick up the truck. This all worked very well until it was time to retrieve the keys for the truck. There was no letter lock box on the truck as the intructions in the app stated. I spent 30 min in the dark trying to figure out where they hid the keys. This was after I called customer service 3 times because the app kept giving me an error saying there was no equipment ready for me. It took 3 phone calls for someone to tell me that the app won't release the location of the keys until your scheduled time. Then when the app finally told me where the keys were supposed to be, they weren't there. The icing on the cake is the fact that I called the location to confirm my truck reservation in the morning and ask how I would know where they keys would be and I was informed I would be given directions later. Epic fail.

Alexis R. le

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Le client n'a pas laissé de commentaire.

evenyln h. le

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It was great.

Jacob C. le

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Cleanliness of interior and the truck smelt like marijuana.

leo r. le

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Le client n'a pas laissé de commentaire.

NANNETTE V. le

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Customer Service was very poor. Some lady by the name of lady by the of Debbie was exceptionally rude. I've been a good Customer since 2009 and never experienced this kind of rudeness before. And will not be recommend or be returning to this location again.

David H. le

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Le client n'a pas laissé de commentaire.

JOHN B. le

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The guys there were great, I moved from Az, back and forth 6 times using U-Haul each time it was a great experience. Never a problem, would recommend highly.

MARK V. le

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Cargo Van as promised, 5 minutes on pick up and drive up and hand keys for drop off. Easy peasy!! Gave best rate for over 100 miles and 1 day rental.??

JOHN B. le

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Everything was great.

Carmen C. le

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Le client n'a pas laissé de commentaire.

anita j. le

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Quick and easy. An overall great experience. Will definitely use this location again!

Terrence N. le

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Le client n'a pas laissé de commentaire.

JOSH H. le

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The two guys working the office were very nice & made it a smooth transaction - thank you.

robert h. le

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Great customer service.

JOHN B. le

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This is my fourth trip, every time I drop off the equipment the two guys working there are very friendly and helpful

Jason R. le

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Le client n'a pas laissé de commentaire.

James L. le

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Outstanding

Rhonda F. le

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Le client n'a pas laissé de commentaire.

Cathy E. le

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Vehicle was not clean inside or out. Windshield grime became an issue when dusk hit. Tire Pressure check light was on, so I was constantly having to check tires. Told me gas tank was full and it was not.

KELLIE W. le

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The lady working was very friendly but we weren't even sure if it was open, and it was unclear where to bring the truck to return. Not particularly nice location, but no actual problems with it!

William W. le

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Inside the cab area was muddy and dirty should have been clean before I picked it up if someone only going to use the truck a half a day if they should be charged not 24 hours

John B. le

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I have been there several times now, nothing but good things to say

Stephen M. le

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Le client n'a pas laissé de commentaire.

nancy b. le

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Le client n'a pas laissé de commentaire.

peter r. le

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Very friendly people

ARLENE B. le

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There is nothing negative I have to say about this place. Service all around was perfect!

John B. le

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Friendly people that were very helpful.

John B. le

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One of the guys working there back trailer in for me, he did a amazing job.

gus v. le

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Le client n'a pas laissé de commentaire.

Tanya P. le

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Le client n'a pas laissé de commentaire.

Ken M. le

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Way overpriced. $19.95 tuned into $120 with gas and tax. 3 hours and 55 miles. Ouch. Don't think I'll be using again if I can help it.

RICHARD F. le

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Customer service was spot on a seamless process had my rental within 15 min of starting the process.

Dennis M. le

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Le client n'a pas laissé de commentaire.

Jason E. le

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Le client n'a pas laissé de commentaire.

david r. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.

Samantha C. le

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Gentleman who helped me check out was very friendly and polite, quick and easy return.

Jeff M. le

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Le client n'a pas laissé de commentaire.

Cintia O. le

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Great service and the gentlemen were very helpful