The location was fine. Not great. The truck had large scratches and the mirrors kept shifting during the drive.John B.
Customer Reviews for Willow Run Feed and Supply
(U-Haul Neighborhood Dealer)
Pour nous contacter
Broomfield, CO 80020
Services dans cet établissement :
- Mon–FriDe 10 h am à 5 h pm
- SamediDe 10 h am à 4 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Dave B.
This is an unpaved area in the middle of suburbia. It would be better if it were paved. Also, the key drop isn't near the posted equipment return. It took a bit to findBrandon A.
Le client n'a pas laissé de commentaire.Troy F.
Le client n'a pas laissé de commentaire.Landon D.
Le client n'a pas laissé de commentaire.TERENCE B.
No one around for drop off. Like a ghost town. After trying 4 buildings I finally found someone and told them I backed the trailer in and had already disconnected it. No idea me checked it.william B.
The Mobile Pick up service was horrible and inefficient. When I signed intro my account it did not recognize my device and would not send me a text to verify. It was not only me, there was another person there experiencing the same issue. I called and had to wait for a call back. The person assisting me was having difficulty and then disconnected me. The other person having the same issue gave me another number and a gentlemen was able to resolve the issue. It took me an hour and 20 minutes to resolve the issue. I will never use this service again.Dennis M B.
There was only one sign pointing us to the direction of where it was. It was completely muddy, and nobody was in on Sunday to drop off the truck.Jeffrey R.
Had to wait for 30-45 minutes for someone to come to the counter to check out my trailer, but the person who finally arrived was very kind and helpfulFoster B.
The online pick up was a little stressful. My photos wouldn't uploadCarolyn D.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.jerry T.
The interior of the truck was clean, but the cab and exterior were not. I didn't have a way to distinguish this on the questions of cleanliness, so I listed it as a "no" and unfortunately ended up paying the cleaning fee as a result.Tim S.
Le client n'a pas laissé de commentaire.Rajendra C.
Le client n'a pas laissé de commentaire.Ronald P.
Super easy pick up and drop offs, couldn't have been easier! They after hours drop off if needed. Thank you Steve!Jennifer R.
Great guy running it and great location. I'll definitely be back when I need another trailer.Justin H.
Super nice guy. Very quick and helpfulChelsey E.
The gentleman who checked us in and out was great!! Super easy process!!!Kelli S.
Le client n'a pas laissé de commentaire.Donald Charles N.
Le client n'a pas laissé de commentaire.James Z.
Nothing. Greatjim W.
The parking lot was muddy but that is beyond the locations control. :)Bruce M.
Le client n'a pas laissé de commentaire.David L.
Friendly, professional service personnel. Very helpful.steve S.
The overall u haul experience was not good from the mobile app which is not user friendly, there was no one at the location when I showed up. The truck was clean inside but had not been maintained as I had a service light on for most of the trip and the cruise control did not work for most of the tripRobert V.
Also kind.Sandi J.
Pave the parking lot. It was very muddyCHARLES B.
Better instructional signage would help. I guess it's all there, but it's too DIY and inconsistent. I.e. Doesn't match the website.Dennis W.
Le client n'a pas laissé de commentaire.Joe C.
These folks were very easy to work with.â¹Dale A.
Le client n'a pas laissé de commentaire.Kimberly R.
I had a pick up appointment and the office was locked, with a sign saying open. I called the number on the business card taped to the window and no one answered. Cell service was spotty for the online pick-up, the feed store allowed me to stay inside while dealing with the issue since it was cold. The only customer service I received on pick up or drop off was from a neighboring business. This location did nothing to assist in pick up or drop off.Joel G.
Le client n'a pas laissé de commentaire.Casey M.
Picked up trailer later than reserved time but was told I have 24 hrs before I get charged another day. I returned trailer 23 hour later and got charged 2 days ! I'll be disputing the chargesMatt H.
Le client n'a pas laissé de commentaire.Alisha W.
Le client n'a pas laissé de commentaire.MICHAEL E.
Le client n'a pas laissé de commentaire.Michael P.
They have signs directing you where to go but the person acted like there were detailed instructions telling me to back in and unhook the trailer when there was not. They acted as if I was bothering them. If they don't want to deal with people, then just say explicitly to use the website to do a virtual return. I completed the drop off via the website rather than have to deal with them and would tell everyone else to do so as well.Mark F.
Le client n'a pas laissé de commentaire.John C.
the hidden fees and lack of easy when returning the trailer early. This was not the locations issue, but e-mails/texts/ and phone representative.Walter N.
Love the location and plan to come back to check it out. As for the truck rental, everything is labeled clearly and I really appreciate the lights on the signs telling you exactly where to go.Christopher D.
Le client n'a pas laissé de commentaire.Rick L.
Le client n'a pas laissé de commentaire.Gregory N.
I GOT THERE ABOUT 530PM AND THEY WERE CLOSED, AND EVERYTHING WAS FINE EXCEPT IT TOOK ME 30 MINUTES TO RETURN THE VEHICLE USING THE APP BECAUSE THE WIFI WAS SO SLOW. IF THEY WANT US TO USE THE 24/7 SERVICE THEN THEY NEED TO AUDIT ALL THEIR LOCATIONS AND MAKE SURE THE WIFI SERVICE WORKS.ben M.
Truck was very clean and in great condition.bryan P.
Le client n'a pas laissé de commentaire.Frankie E.
Le client n'a pas laissé de commentaire.Robert E.
Le client n'a pas laissé de commentaire.Robert D.
Great interaction, little I had with selfservice being so easy and straightforward.Steven H.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Andrew F.
Everything went just fine, but we would have liked to had a person there and picked up the truck & trailer at the same place.John R.
Le client n'a pas laissé de commentaire.Michelle L.
After getting the rental hooked up and ready to roll, we decided that the size was going to be too small for our needs. The new size was evaluated for my vehicle, changed in the system, the old trailer detached, and the new one hooked up. All of this was done curiously by the staff. Thank you. The experience was pleasant and successful.christine N.
The employee was rude and lacked basic communication skills. The location opened 20 minutes late (he showed up late), which was very inconvenient. We had to wait outside for an inordinate amount of time when we returned the equipment and we walked to back and he was shooting the breeze. He didn't seem to care that there was a big line of people waiting out front because only 1 person is allowed inside at a time. Would not want to deal with this location ever again.Dawn S.
Le client n'a pas laissé de commentaire.Thomas D.
Customer service was exceptional!Darla A.
Le client n'a pas laissé de commentaire.Kimberly O.
Le client n'a pas laissé de commentaire.Adam R.
Le client n'a pas laissé de commentaire.Mcnamaras T.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Marita R.
I haven't rented a Uhaul for a decade. I was surprised at the streamlined process, especially for self return. Very pleasedJameson S.
It would be helpful to have 2 clerks on weekends. Service is a bit slow. Had to wait at least 1/2 hour to rent moving blankets.elizabeth B.
Le client n'a pas laissé de commentaire.Alec W.
Le client n'a pas laissé de commentaire.Jacqueline M.
Le client n'a pas laissé de commentaire.Jacqueline M.
The trailer we rented from willow run worked greatRichard R.
Le client n'a pas laissé de commentaire.jesse G.
Be transparent that the Uhaul truck has a speed limit governor that stops at 75 MPH. Driving this Uhaul on Interstate roads with a 75 MPH speed limit was dangerous. Passing a semi going 73-74 MPH in a Uhaul going 75 MPH is dangerous.David B.
Despite having a rental confirmation e-mail, my rental was not in system. Loud wind noise at driver's door. E-mail receipt unreadable, too small.dan T.
Le client n'a pas laissé de commentaire.Israel M.
Needs more than 1 person to deal with rentals. We waited in line for about 30 minutesPaula S.
Great location and service.Tracy M.
Make the reservation process more simple and concise.Robert H.
Le client n'a pas laissé de commentaire.Azariah K.
Le client n'a pas laissé de commentaire.Candy K.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.Jessica B.
I've used this place twice so far over the span of a few years. They are fast prompt and quick i mean what what you wanna know. They have vehicle. You need vehicle. Man give good price. It's a uhaul place, not much to say. Go here i guess. They have trucks.Aaron B.
Le client n'a pas laissé de commentaire.Cheryl K.
Great experience!!!!joshua L.
I needed to sweep the trailer to remove minor sand but equipment was in good condition. In and out pretty quickly. It appeared amount of equipment was limited so reserve early!Michael P.
Le client n'a pas laissé de commentaire.JERRY S.
Super efficient, kind staff. Instructions very clearPatricia K.
just drop off trailer and i will do paperwork tomarrow. still not done.Even called 1800 number still no replyRAYMOND G.
Very friendly & efficient staff. You should let people know by text they will get a text message to inspect the vehicle before leaving the premises. I missed the text and when i clicked on it a few miles away it was expired.Jeff C.
My truck was parked behind another truck when I picked it up. Then, turns out the truck that was moved out of the way was my Did not have the boxes I paid for in advance. truck, because the truck number was incorrect on my contract. When I dropped the truck off, the person working was not kind when I wasn't sure where to park my truck. Would not recommend and will not return to this location.DANIEL D.
Le client n'a pas laissé de commentaire.DianaorMike W.
Wasn't sure who actually worked there-it is â€œattachedâ€ to another business so no specific office and had to track down people to help us.Susan M.
Le client n'a pas laissé de commentaire.Will H.
Le client n'a pas laissé de commentaire.Maria B.
Le client n'a pas laissé de commentaire.Chris C.
Le client n'a pas laissé de commentaire.Jacque R.
Le client n'a pas laissé de commentaire.Jared P.
Le client n'a pas laissé de commentaire.Evelyne W.
I rented 2 trucks from this location on 2 different days. The first truck ("JH 2752 D" on the panel above the speedometer) seemed to have mechanical problems looming -it chugged, even on the highway, leading to a very uneven drive. The second one I rented was fine, and performed well. It was nerve-wracking to worry that this first truck might leave me and my belongings stranded on the highway, especially with all the time limits I was having to deal with for my move. Otherwise, this location was wonderful, convenient, and easy to work with! The associate even helped me to find and additional truck at another location later - he was awesome (sorry, I don't remember his name!)Dana M.
Le client n'a pas laissé de commentaire.Ashley R.
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