Customer Reviews for Willow Run Feed and Supply
(U-Haul Neighborhood Dealer)

Évaluation :

5

Rien

Évaluation :

5

The service I received was great. I have nothing to add for improvement. Thank you so much for the overall great service and experience. Matt

Évaluation :

5

They were very nice the truck was available great costumers service

Évaluation :

2

Your app did not work well, very slow to load and use. Only 2 bar of service. When there the person would not physically do the rental, required me to use app. Upon check in after hours had to leave a message because of app and connection speed. Would use U-Haul again but different location.

Évaluation :

5

Convenient location and self service key pick up/drop off system. Dropped off our truck at night and there was plenty of space to park the truck, just wish there was a bit more lighting.

Évaluation :

3

We chose to do self serve since it was a Sunday, but I did not enjoy the experience overall. The app is slow and crashed multiple times. We missed the fact that there was so little gas in the truck, so almost ran out. Then my husband filled up the truck for $90 and then were told we could not get reimbursed since we were just supposed to fill it up to where it was when we got it. Like I said, we chose self serve since we needed truck on a Sunday, but I was not happy with the experience at all…and would appreciate reimbursement for the extra gas. I have receipt and truck was returned with a full tank.

Évaluation :

2

The staff is incredibly rude

Évaluation :

4

The reason I am saying I don't recommend this location is because I took the car trailer back early and then took the truck the next day after unloading it at a storage unit. I was told that if I took the truck back the following day by 10:30 am that I wouldn't get charged? I don't know if the time change had anything to do with the charge I received or not?

Évaluation :

5

Thanks for everything

Évaluation :

1

The person working acted as if he was doing me a favor by allowing me to give him my business. There was a large sign taped on the "welcome" desk that said they aren't required to rent to anyone. That's fine and I get that, but it's tacky to post. But to then to also get told that I need to make sure that I do everything on the app before I show up before he even opens my order? I had done everything possible online before I got there (uploaded ID, checked in, everything). I then showed up an hour early to return my rental (during business hours mind you) and found a locked door with a sign that said to call for service. Sure there were signs where I parked that said that I could check the vehicle in online, but if I show up during business hours and want an in person check in I should get it. I told the individual over the phone that I thought it would be easier to finish up in person since it was during business hours and because this way I would know it was done. He grunted and came to unlock the door and said "let me put it another way, you can check it in on the app and drop the key in the box because otherwise I'll forget and lose the key." So this person's laziness and irresponsibility is my issue?? Large, older man in his 60s, and missing teeth. If he is an employee, I suggest some serious customer service training and performance management. If he is the owner, I suggest he retire or that UHAUL sever ties with this business.

Évaluation :

1

I got charged $15 for cleaning out the Uhaul. All I did was leave the furniture pads that I had rented in the back.

Évaluation :

3

Employees left early and self return process was overly complicated.

Évaluation :

5

Nice service

Évaluation :

5

Keep up with the business model you use. It seems to work well with all the years I've used U-Haul vehicles.

Évaluation :

1

1st truck was awful, shook so much while driving that I was pulled over by the police. They had roadside. Come out to inspect the vehicle and make any repairs. If necessary and roadside proceeded to tell me that this is a super common issue that there's nothing they could do. This vehicle wouldn't go over forty five miles an hour, but they expect people to drive across the country in it? Second truck was better, but I was experiencing hardship with an eviction and loss of job, and these guys decided to report it stolen on the 5th day when I had a friend in a similar situation, At the same time, this was going on with a 2 week late. Rental That did not get reported, and they didn't get late fees.

Évaluation :

3

The van was dirty, no trash or such, just layers of dirt/dust. There was no mention in the rental experience that the location was closed on Sunday's and that I need to install the app. That wasted 1/2 hour of time. I also didn't like the hard press on buying additional insurance.

Évaluation :

1

Make sure correct locks are on lock boxes. I was unable to retrieve the key to my original reservation and since the location was closed, I had to call customer service to be able to get a truck.

Évaluation :

5

Both employees were very helpful.

Évaluation :

5

James was patient and helpful. They have an older office, but the service is great. He did a complete check of brake lights, running lights, turn signals, and hookup.

Évaluation :

5

Everything was good!

Évaluation :

1

Owner was incredibly rude. Location was disgusting. Cat was on the table. He should not be running a U-Haul. Read the reviews. You have a bad location.

Évaluation :

5

Staff was very nice. Location is easy to get to. I didn't get a trainer but they do have a round drive that would make getting in and out with one easy

Évaluation :

5

Amical

Évaluation :

3

Very rude staff when I returned the truck

Évaluation :

2

Installation of tailor hitch schedule changed and location changed after order was made. Trailor pick up location was changed. Could not find record Uhaul tried to contact me about change.

Évaluation :

3

No interaction with persons at this site. Seems the user is doing all the work these days at sites like this even if they are open and staffed.

Évaluation :

5

Nothing. Thanks!

Évaluation :

5

It was my first time and my experience was incredible 5 star 👍

Évaluation :

1

employee was really rude didn't go over my charges at the beginning but when i asked he got mad bad costumer service won't recommend this location to any of my friends or family horrible service.

Évaluation :

1

There wasn't anyone working there and their website says they have closed permanently! I had to use an automated system to get the truck, which was extremely unclear! Then apon returning it was even more unclear!! Asked a cranky old man for help and all he did was bitch and bitch. I will avoid this location at all costs!!!!

Évaluation :

2

There were no issues with the location. However there was an issue with reservation both at pick up and drop off.

Évaluation :

1

There was one guy that was there and he was 20 minutes late to open and then proceeded to say the hours that we rent the U-Haul for started for when he booked, when HE was the one late and made us late!!?? And then was also rude at drop off and was completely disrespectful. Worst expirience and customer service I've seen in awhile. I would not recommend and I will never be back here.

Évaluation :

4

Very dingy and scary looking

Évaluation :

4

I had one question for the owner/manager and he was not very helpful. Seemed very much like he wanted to be left alone. It's a 100 % online/phone place. If you don't want to speak with anyone, this is your place.

Évaluation :

1

Extremely dirty place really bad cat litter box smells . Horrible place and to think I paid as much as I did to deal with a dirty nasty place like this . As well the brake rotors on the van I got were warped and had a bake pulsation .

Évaluation :

2

I found the whole process too complicated and slow. It took over 20mins to figure everything out and go through all the steps - photos, documents, back and forth between the car and the lockbox, trying to undo the lock, trying to check van photos that were so small I could not see if there was actually any damage, a location feature that didn't work despite multiple attempts...really quite terrible.

Évaluation :

2

First, the customer service representative was very rude, and somewhat angry in his demeanor. Secondly, The truck cab was not clean; the steering wheel felt sticky and grimy. In addition, the brakes felt very soft and it took a lot of force to manage the highway traffic through Denver. Finally, and this is more a problem with your phone app, it was not obvious anywhere that the rental was limited to 24 hours. We had to completely change our plans in order to avoid doubling the rental fee. You should allow your customers to select date and time of both pickup and drop offs.

Évaluation :

2

The equipment met our needs but it needed an oil change (good thing we weren't going far). The rental office is filthy & we had to wait approx 20 min to be helped.

Évaluation :

5

Quick, slick, flawless, easy location. Really had it together. Cake rental.

Évaluation :

5

Steve was a terrific guy and made the process of renting a trailer easy and efficient. We will recommend his location to everybody we know of in need of a rental.

Évaluation :

2

Got a text saying was going to get more info about the site for pickup but didnt and had to figure it out with a bunch of hand written signs which resulted in me not getting the unit on time. The truck also struggled while going up Grades resulting in me having to choose an alternate route costing me my time. And then i had to hold the rental longer. Idk if the catalytic converter cage around the cat was impeading flow or what but that thing was glowing red loaded or unloaded which isnt normal. Also i had to go to two locations to get my rental and this is the second time i have used uhaul for car transport where my time was wasted having to pick ip equipment at two locations. Last time it was leaving Virginia and i was expected to travel over 45 min to another location , this time it was 30min. Why do i make my reservations to pickup equipment in locations and it isnt there U-Haul? The staff this last time in Co at the car transport pick location helped me out and had really good service and helped me when i had concerns about an increase in the trailer cost and explained the safety dot tax. Godfrey at the raby road location for drop off is a saint , they met me with a smile helped me unhook and e joked and had a laugh great service at drop off. Overall not super happy with the rental. Im hoping to have to rent another car hauler at the end of the month from Denver to Norfolk and hope that experience is better

Évaluation :

1

Tried to get help from the person there and they seemed very uninterested in helping- once even telling me that they were not supposed to be working so they couldn’t and wouldn’t help me with returning the Uhaul. I would definitely not use this location again.

Évaluation :

3

The owner could’ve been a little more friendlier.

Évaluation :

4

Few dings on the equipment but the equipment goes through moving and long trips.

Évaluation :

1

I rented a haul from a different place a month prior and I payed $150 total for the same amount of time as my last rental on 6/28/2024. Not only was I overcharged but I also had a truck with a broken lock and they gave away my reserved truck and put me in the only thing available and didn't refund my reservation fee. The person was so unprofessional and rushed me through the entire process to the point that I had anxiety about the whole ordeal over the weekend. Never again will I use uhaul nor refer you to anyone. I want a refund!

Évaluation :

1

That guy is a toothless grumpy man and is so rude to the customer. I saw him treat the two customers ahead of like they were inconveniencing him and he even has a sign posted up on the back of his monitor saying don't be rude! I'm guessing that doesn't apply to him. He is a very poor representative for U-Haul. And yes, he really is missing most of his teeth.

Évaluation :

2

I did not choose to add safe tow, a bogus add on. Electronic rental is horrible, way too many emails and texts with no clear communication. This site did not review contract before renting, place was a mess, would not return there.

Évaluation :

4

Clean the cab

Évaluation :

3

Its location is reasonably convenient to me. Office could do with cleaning, but I was in and out fairly quickly. The trailer itself was fine; I was a little concerned the hitch was too loose on my ball, it bounced around a lot and made a lot of noise when the trailer was empty.

Évaluation :

3

No issues with location itself. The whole check in process was frustrating due to website issues. Every time I use UHaul I regret it.

Évaluation :

5

Agent was very helpful. He helped with the good up. Trailer was ready. He took care of the return very promptly.

Évaluation :

5

The app is terrible to use it does not function well load well and has wasted an hour of my life waiting to pick up a truck twice..

Évaluation :

5

The early access UI in the app made it difficult to find the option. Nothing against the location this is a U-Haul app UI issue

Évaluation :

1

The guy helping me was rude, pushy, and charged me extra fees I did not agree to. He forced a variety of things that claimed was policy, but never experienced at other locations. With more 1 star (wishing a 0 star rating could be given) reviews than 4 and 5 star reviews combined, this location should either be shut down or new management.

Évaluation :

2

Making or 24/7 service more user friendly. Took me 30 minutes just to get through all the processes. Too which some were unnecessary.since I did some of these things prior to pick up.

Évaluation :

1

First of all your app can be a little easier to navigate through and secondly your gentleman who runs the place could be a little more friendlier and helpful

Évaluation :

1

My reservation was for 4pm. I arrived at 3:50pm and had completed the 'on-line check in', but was was told that i hadn't been 'cleared for 24 hr drop-off' or something. Then I had to wait for over 30min as the employee checked in and connected 2 trailers for the customer ahead of me. I rent trucks twice/ year for high school band performances and hadn't had a problem until now. I was very late and had to scramble. When I asked about on-line check in, the employee was borderline rude. I will intend to use a different location from now on.

Évaluation :

5

Easy drop off experience and would recommend this location.

Évaluation :

5

This place was right around the corner from where I live. It's close and convenient, glad I know it's there if I have other moving needs.

Évaluation :

2

Better customer service

Évaluation :

3

Now I know that my pick up was a day post storm so I understand that there might be a mess around the trailer area maybe some water puddles, however, I would like to recommend that more rock be placed in the trailer area to reduce the slipping while hooking/unhooking and transfer of mud to the car/truck after rain or snow. Attendant was very helpful and was willing to accommodate a vehicle swap last minuet as we found out one did not have the necessary wiring harness.

Évaluation :

3

The pickup process was long took almost an hour to get our vehicle thru the app even tho we selected to do it at the counter. the drop off was also slow and the app tired to charge me double the cost of the rental before closing and restarting it so it would only change me the milage difference. The haul had rocks in the cup holders when picked up and trash in the front cab.