It is puzzling to understand why weekend rates are higher charge than weekdays It all still the same 24 hr period of timeBRENDABAKER P.
Customer Reviews for Winters Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vinton, VA 24179
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 9h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer service. Thanks again.Mark N.
Le client n'a pas laissé de commentaire.Deloris J.
Le client n'a pas laissé de commentaire.GLENCURTIS S.
Very friendly, personalGregory P.
Excellent service. Got me in and out the door quickly. The truck drove really good and was comfortable.Ricky T.
I reserved a 26 ft truck 5 days before I needed it. Less than 24 hours before I needed it, I was called by Uhaul saying they didn't have what I reserved but they could give me a smaller truck with a trailer at the truck price of 19,95 $ ans the trailer at no cost. Because I needed the truck for the movers I paid, I accepted that. I arrived to Winters where there was a 26 ft truck there but the person who reserved it had not come and picked it up yet per Donna. I did not expect the trailer to be as small as it was and there was no way I could have used it as I had told the Uhaul rep the day before I was moving large furniture. Donna stated to me twice "take it or leave it" which is extremely rude and inconsiderate. I also had ordered a furniture dolly and she said "I didnt read where it said furniture so that's what you get is the other dolly". I already have one of those and needed the other one to move my furniture. Then, upon leaving, I was told there would be a charge for the trailer. She advised she would not charge me for the trailer and would contact Uhaul regarding that. My receipt says I was charged.. I did not receive a call before she charged my card. After leaving, I realized how much more of an inconvenience it was to have the trailer and attempted to call the Williamson Rd location 4 times where no one answered. I called Donna and asked if I could drop the trailer off there and she then told me to call them myself. I advised I called many times before with no answer and asked if she would call for me. She called and told me a lady named Nene was there and to speak to her when I got there. I get to the Williams Rd location where they had no idea I was coming and there is no Nene at that location. So she lied to me. This has been a horrible experience all around. From Uhaul calling me telling me I could not receive what i reserved, to being told I would pay one price, to having absolutely awful customer service and again not getting what I ordered and then being overcharged. I cannot say I would use Uhaul or recommend Uhaul to anyone. Especially not from Vinton, VA.TORYRHEA A.
Was excellentRob M.
The place was clean, the truck was clean. The girl working there was so friendly & helpful. She explained everything to me that I needed to know. I would definitely recommend this place to anyone who needs to rent a Uhaul truck!!!!Ginger H.
Tell them up front that should they pay with CASH you are going to charge them a 100 $deposit! I even asked if I could pay cash (twice) but none of your facilitators bothered to tell me that I would be charged extra! And I drove 5 hours to get the truck on limited funds. Thank God I had friends who could loan me the money! What if I hadn't been able to make that deposit!? Don't lie and tell them the drop off location will give them their CASH deposit back when they drop it off!! It now will take me 5 to 7 business days to get my deposit back. Oh...and why dont you tell them that they dont have to pay the added 43 $for insurance because with their good personal car insurance. .should an accident happen. .they only have their deductable to pay. Am I a happy newbie to UHaul? Absolutely not!!! Plus...the truck was left with about 30/40 dollars in extra gas that of course.. I get to eat that one too.Donna M.
Cynthia @ Smith Mtn Lake Storage & Donna @ Winter's Storage in Vinton we're gracious , professional & skilled. Had I known I was paying more to drive truck 20 miles along hilly, curvy roads with 35-40 mph speed limits, I would never had agreed to take truck to Vinton rather than to the sites either 6 or 12 miles from my home.william H.
Le client n'a pas laissé de commentaire.CHRISTOPHER F.
This location always does a GREAT job!.. and we appreciate it!.. They are friendly and professional and have always done their best to provide us with a vehicle to suit our needs. Their trucks have always been clean and well maintained.Kenneth S.
Le client n'a pas laissé de commentaire.Anthony A.
Le client n'a pas laissé de commentaire.Carl R.
Le client n'a pas laissé de commentaire.Vicki J.
Nothing. Easy to pick up and drop off. Smooth transactionDaniel I.
Le client n'a pas laissé de commentaire.John D.
Keep everything the same. Excellent!!!!!!!Joseph D.
Le client n'a pas laissé de commentaire.Benjamin C.
Le service a été excellent. We dealt with Donna and she was really nice and acted in a professional manner. She took the time to answer our questions and explain everything. I also sincerely appreciate that she went the extra mile to get us set up with a truck on short notice. Her service was outstanding.Kenneth S.
Can't think of anything that this time thank for every thingDON V.
Great place to rent a truck for moving. They helped me get just the size I needed at a good price. All the staff there were great.John D.
None further needed.Michael G.
Le client n'a pas laissé de commentaire.Tracy W.
The lady who took care of my paperwork for the uhaul I rented was very rude to me. The gas level was not what she had on this truck. The windows of the truck were not up all the way and it was raining. When I got into the truck and started it, it smelled strongly of cigarette smoke. She made a comment that I smelled like smoke. I hadn't been in the truck before. I didn't get the womans name, but she was very rude and dishonest. She did not do a walk around with me before I got into the truck, so she had no idea what the previous renter of the truck had done to the truck. I would not reccomend uhaul at this location to anyone, and I will never rent another uhaul truck again. I will use Penske if u have a future need for a moving truck.Sharon H.
Le client n'a pas laissé de commentaire.Ronald U.
Le client n'a pas laissé de commentaire.Darren A.
Make sure your computer system is working properly on pick up day.Ronald W.
Everything was perfect. That lady that helped me was great.Phillip D.
U-Haul Rental was perfect, from calls to 800#, customer service very knowledgeable, patient, to pick up from Winter's, again staff at Winter's knowledgeable and most helpful, most pleasant and location was perfect for us, definitely would use and recommend U-Haul and this location. Thanks again for great rental experience. Dorothy CrushDorothy C.
Very experienced woman assisted us.Alan Peter G.
Not an efficient process this time. I rent a lot and I understand the busy season and it's challenges. I must of spent an hour on the phone in total just to land a truck 20 miles away. Must be more efficientDerick B.
Le client n'a pas laissé de commentaire.Truett G.
She was extremely rude and tried to tell us the truck was late. We actually brought the truck back a day early. When we tried to show her the paper documents to prove it, she didn't want to see them.Melissa C.
I booked a truck from the location 0,25 miles from my home a month in advance. 5 minutes after booking uhaul rep called and said there were no trucks at that location and I had to go across town to hershberger rd location. Also got email confirming this. On day on pick up I drove across town to pick up truck and the man told me it was not at that location it was at the location near my home. Got to that location and they had switched the 2 truck rentals for that day and had to fix, luckily they did have a truck. This process took 2 hours. Time I could have spent moving. It would have been nice to have a rep call or email the day before to tell me the rental location was changed back to the original location I wanted to rent from.Kelly R.
Very clean reception area. Reps were courteous and professional.Mark A.
There was an issues with U-Haul's computer system and it was very frustrating. It took the clerks at the rental store multiple attempts in entering the request, I even received messages from U-Haul that where incorrect.Wes C.
Lady told me over the phone she did not work for uhaul and hung up on me so I had to call the uhaul # to fix a problem.Linda A.
Le client n'a pas laissé de commentaire.Dawn B.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Aubrey J.
Le client n'a pas laissé de commentaire.Kevin O.
Le client n'a pas laissé de commentaire.jeff M.
At last minute, smaller truck was delivered instead. None of the moving supplies (Dolley, furniture Dolley, wrappings) were in the truck and I got charged for missing items( hopefully that will be resolved soon.)June W.
Customer service at this location was amazing!Ralph L.
did not not deal with a live person; just left truck and put keys in drop box.Thea L.
first off i have rented from u-haul in the past and this was my worst experience. first it started when i call ed the 800 reservation line. the two reps I talked too were not concerned about my needs, they were only in it to get my credit card info and book the reservation. they were very rude and would not let me ask any questions until I told them to be quite so i could talk to them. the second problem was in vinton when i picked up the trk. the battery was dead and luckliy they had another truck. also i was not told where to bring the trk back to and had to call the 800 number.they had no idea why i was calling and was finally told where to return the truck. this info had been given to me upon leaving where i rented from. the place i rented from could not get the resv switced to the other trk until after i left and when i turned in the trk the person had no idea whet was going on. this is the last time i will be renting from you and you probably dont care , but my friends and family will.Larry B.
Le client n'a pas laissé de commentaire.Tommy K.
Le client n'a pas laissé de commentaire.Larry M.
Everything went good move successfulLucinda R.
Hire her some help. On a Saturday she was VERY busy but did her job very well.Michael P.
Great job!Catherine W.
Le client n'a pas laissé de commentaire.Shawn G.
Le client n'a pas laissé de commentaire.DONALD S.
The gas rate is higher than Uhaul on Hershberger road in Roanoke, thus my bill in Vinton at Winter's was more than Hershberger in Roanoke. I made 2 trips with each truck rental but had further to return the Hershberger rental but it was less. Not clear how this happened.sandra W.
It would be nice to have a bench outside in the shade to sit on while waiting for the salesperson to come from the other location.Nancy F.
Le client n'a pas laissé de commentaire.Stephen L.
Fuel level was not accurate. She circled on contract but apparently did not enter into system. This location could not determine my drop-off location, it was not in any email confirmations. I could not login to uhaul website due to errors on the website. (Which started with reservation system errors that support had to be involved with - not a reflection on this location but on uhaul computer infrastructure).Brendan H.
Le client n'a pas laissé de commentaire.Bryce S.
Drop off location in another city was not arraigned to our satisfaction. First, at Pick Up location I was told to do it myself but I insisted that it was their job and they did it. Second, that Drop Off location was wrong and we had to drive another 6-7 miles to the proper one.Drago S.
Le client n'a pas laissé de commentaire.Irvin A.
Be more organized and on time with the rentalSamantha W.
Le client n'a pas laissé de commentaire.Kimberly R.
Le client n'a pas laissé de commentaire.Liqing P.
Very friendly service and quickRonald S.
Sign indicating where customer can park their personal car.Susan P.
They rented me a van and asked me where i wanted to drop it off. I told them the same place I always do. Then they started caring on. I have used uhaul in 26 moves If I don't get my money back I will not use them again. I have another move in 2 weeks if they dont give me a refund. I almost lost a sale on a house I was buying along ways away because they were telling me I would have to take it back to where I got i. I told them it was not my mistakeWarren W.
Le client n'a pas laissé de commentaire.Edward R.
Le client n'a pas laissé de commentaire.nancy L.
Le client n'a pas laissé de commentaire.KENETH F.
Le client n'a pas laissé de commentaire.Dave A.
Le client n'a pas laissé de commentaire.Terry T.
Le client n'a pas laissé de commentaire.Kevin C.
Having hourly rates would be nice. Paying 60 $for 2 hours and 10 miles of use seems pretty high.John P.
The cargo trailer could have been cleaner on the inside. I noticed one of the amber covers on a running light was missing. However, the light still worked. So, I wasn't overly concerned. I would have appreciated a bit more turn around area. But everything worked out fine. The staff was very polite and accommodating.Dawn H.
Employees were very helpful, courteous, and professional. Very smooth easy process. Merci encore!Michael A.
Le client n'a pas laissé de commentaire.Kari S.
The price was 29,00 $, I only hauled around 10 miles round trip!! My cost came out at 60,00 $ !!!with return!!! I feel that's bad advertising ?????HAROLD J.
Le client n'a pas laissé de commentaire.RONALD B.
Had to call them to get them to accept my truck inRONALD B.
Le client n'a pas laissé de commentaire.TODD M.
No problems at all. Truck was easy to drive and in good condition.????SUSAN D.
I don't know of anything else. Everything went smooth. Just had more items than we thought. We got everything big on except the washer and dryerRandal P.
Will not use Winters again in Vinton. One girl at location.....no one to help unhitch...........area not inviting or particularly suited to Uhaul........as she said it is storage units......just do uhaul on very side. Got truck stuck because I had to try myself putting trailer in tight spot. Was told I was out of luck,and had to pay a towing bill myself because uhaul would not do anything . Poor.....no horrible.JG T.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Loraine B.
Great customer service! Thank you!Samuel G.
I would not recommend nor use this service again. The price it cost us was totally unreasonable. We only drive an hour away and was over 200,00 $. Next time we will make other arrangements. The rental rate is very misleading.Tim S.
Le client n'a pas laissé de commentaire.Donald P.
Le client n'a pas laissé de commentaire.Joseph K.
The two people who helped me were awesome, setting up the contract, getting boxes and blankets, etc., however they did not offer to help me hook-up the trailer, or show me anything about the trailer. Fortunately for me, I knew what to do, and I had my son to help me. But if my wife or daughter had come to get the trailer, I feel there would have been an issue, and possibly result in hooking up the equipment incorrectly.Donald H.
I wasn't able to get a 20 foot truck but was told I could get a 17 foot truck. When I got confirmation it changed to a 15 foot and because it was the day before I needed to pick up the truck I had no choice. The 15 foot truck was not big enough and I had to call friends to load their cars. DisappointedDERRICE J.
Did not get what I reserved. Got a van instead. It required needed service. I made several calls before hand and still did did not get taken care of. I will never use uhaul againMarleah D.
Le client n'a pas laissé de commentaire.Dorey P.
Excellent Customer Service and a very nice location.....Jeffrey A.
Person at counter was very slow and disorganized. I had made a booking online to pick up at 1pm, she wasn't at the location until 1,15 and we didn't leave with the the truck until almost 1.45. Long, frustrating process. Truck also smelled very badDaniel N.
Le client n'a pas laissé de commentaire.tonya C.