It is puzzling to understand why weekend rates are higher charge than weekdays It all still the same 24 hr period of timeBRENDABAKER P.
Trailer Rental & Towing in Vinton, VA at Winters Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vinton, VA 24179
Services dans cet établissement :
- Lun au ven : 8h30 am à 5h pm
- Sam : 9h am à 4h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Vinton, VA 24179
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service. Thanks again.Mark N.
Very friendly, personalGregory P.
Excellent service. Got me in and out the door quickly. The truck drove really good and was comfortable.Ricky T.
I reserved a 26 ft truck 5 days before I needed it. Less than 24 hours before I needed it, I was called by Uhaul saying they didn't have what I reserved but they could give me a smaller truck with a trailer at the truck price of $19.95 ans the trailer at no cost. Because I needed the truck for the movers I paid, I accepted that. I arrived to Winters where there was a 26 ft truck there but the person who reserved it had not come and picked it up yet per Donna. I did not expect the trailer to be as small as it was and there was no way I could have used it as I had told the Uhaul rep the day before I was moving large furniture. Donna stated to me twice "take it or leave it" which is extremely rude and inconsiderate. I also had ordered a furniture dolly and she said "I didnt read where it said furniture so that's what you get is the other dolly". I already have one of those and needed the other one to move my furniture. Then, upon leaving, I was told there would be a charge for the trailer. She advised she would not charge me for the trailer and would contact Uhaul regarding that. My receipt says I was charged.. I did not receive a call before she charged my card. After leaving, I realized how much more of an inconvenience it was to have the trailer and attempted to call the Williamson Rd location 4 times where no one answered. I called Donna and asked if I could drop the trailer off there and she then told me to call them myself. I advised I called many times before with no answer and asked if she would call for me. She called and told me a lady named Nene was there and to speak to her when I got there. I get to the Williams Rd location where they had no idea I was coming and there is no Nene at that location. So she lied to me. This has been a horrible experience all around. From Uhaul calling me telling me I could not receive what i reserved, to being told I would pay one price, to having absolutely awful customer service and again not getting what I ordered and then being overcharged. I cannot say I would use Uhaul or recommend Uhaul to anyone. Especially not from Vinton, VA.TORYRHEA A.
Was excellentRob M.
The place was clean, the truck was clean. The girl working there was so friendly & helpful. She explained everything to me that I needed to know. I would definitely recommend this place to anyone who needs to rent a Uhaul truck!!!!Ginger H.
Tell them up front that should they pay with CASH you are going to charge them a $100 deposit! I even asked if I could pay cash (twice) but none of your facilitators bothered to tell me that I would be charged extra! And I drove 5 hours to get the truck on limited funds. Thank God I had friends who could loan me the money! What if I hadn't been able to make that deposit!? Don't lie and tell them the drop off location will give them their CASH deposit back when they drop it off!! It now will take me 5 to 7 business days to get my deposit back. Oh...and why dont you tell them that they dont have to pay the added $43 for insurance because with their good personal car insurance. .should an accident happen. .they only have their deductable to pay. Am I a happy newbie to UHaul? Absolutely not!!! Plus...the truck was left with about 30/40 dollars in extra gas that of course.. I get to eat that one too.Donna M.
Cynthia @ Smith Mtn Lake Storage & Donna @ Winter's Storage in Vinton we're gracious , professional & skilled. Had I known I was paying more to drive truck 20 miles along hilly, curvy roads with 35-40 mph speed limits, I would never had agreed to take truck to Vinton rather than to the sites either 6 or 12 miles from my home.william H.
This location always does a GREAT job!.. and we appreciate it!.. They are friendly and professional and have always done their best to provide us with a vehicle to suit our needs. Their trucks have always been clean and well maintained.Kenneth S.
Nothing. Easy to pick up and drop off. Smooth transactionDaniel I.
Keep everything the same. Excellent!!!!!!!Joseph D.
Service was excellent. We dealt with Donna and she was really nice and acted in a professional manner. She took the time to answer our questions and explain everything. I also sincerely appreciate that she went the extra mile to get us set up with a truck on short notice. Her service was outstanding.Kenneth S.
Can't think of anything that this time thank for every thingDON V.
Great place to rent a truck for moving. They helped me get just the size I needed at a good price. All the staff there were great.John D.
None further needed.Michael G.
The lady who took care of my paperwork for the uhaul I rented was very rude to me. The gas level was not what she had on this truck. The windows of the truck were not up all the way and it was raining. When I got into the truck and started it, it smelled strongly of cigarette smoke. She made a comment that I smelled like smoke. I hadn't been in the truck before. I didn't get the womans name, but she was very rude and dishonest. She did not do a walk around with me before I got into the truck, so she had no idea what the previous renter of the truck had done to the truck. I would not reccomend uhaul at this location to anyone, and I will never rent another uhaul truck again. I will use Penske if u have a future need for a moving truck.Sharon H.
Make sure your computer system is working properly on pick up day.Ronald W.
Everything was perfect. That lady that helped me was great.Phillip D.
U-Haul Rental was perfect, from calls to 800#, customer service very knowledgeable, patient, to pick up from Winter's, again staff at Winter's knowledgeable and most helpful, most pleasant and location was perfect for us, definitely would use and recommend U-Haul and this location. Thanks again for great rental experience. Dorothy CrushDorothy C.
Very experienced woman assisted us.Alan Peter G.
Not an efficient process this time. I rent a lot and I understand the busy season and it's challenges. I must of spent an hour on the phone in total just to land a truck 20 miles away. Must be more efficientDerick B.
She was extremely rude and tried to tell us the truck was late. We actually brought the truck back a day early. When we tried to show her the paper documents to prove it, she didn't want to see them.Melissa C.
I booked a truck from the location .25 miles from my home a month in advance. 5 minutes after booking uhaul rep called and said there were no trucks at that location and I had to go across town to hershberger rd location. Also got email confirming this. On day on pick up I drove across town to pick up truck and the man told me it was not at that location it was at the location near my home. Got to that location and they had switched the 2 truck rentals for that day and had to fix, luckily they did have a truck. This process took 2 hours. Time I could have spent moving. It would have been nice to have a rep call or email the day before to tell me the rental location was changed back to the original location I wanted to rent from.Kelly R.
Very clean reception area. Reps were courteous and professional.Mark A.