Always grateful to Delia Yancey for scheduling our reservations. We've been her customers for many years and look forward to many more. Merci.Marco H.
Customer Reviews for Yanceys Sandblast
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Gardena, CA 90248
(W of Normandie Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Du lundi au samedi :
9h30 am à 1h pm / 2h pm à 4nbsp;h 30 pm
- Dimanche :
Heures d'ouverture spéciales
- 7/2/2022: 9h00 am à 1h00 pm
- 7/4/2022: Fermé
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Lady came to the door and told us to â€œhold on because she didn't know what she was doing and her â€œher customer serviceâ€ wasn't that great todayâ€. We told her we had already done the check in and uploaded our license and paid for insurance so it shouldn't be to much to do. We returned the uhaul and the following day was charged DOUBLE. They charged us for 70 miles when we only drove 44,5 AND charged us $78 for fuel even though we put the gas exactly back where it was!! I tried to contact her and she said â€œI'll look at it and call you backâ€ never called me back and doesn't answer the phone. Uhaul really needs to look into this location there are tons of Yelp and google reviews with very similar stories. Wish I would have seen them before hand I never would have accepted this place when the original uhaul called me and told me to go there instead! I've had over 50 uhaul rentals (I used them for contract work) and I have NEVER had an issue at all let alone something like this. Now me and my family are out of $120 because of this scammer!!! And I can't dispute it with my bank because it'll ruin my rental abilities with Uhaul.Ronald W.
Their is so many hidden fees they don't tell you about went from getting a truck that is $39,95 and only used 39 miles x $1,39= $54,21 and ended up getting charged $201. They charge you gas plus $30 extra for them filling up. This was. My first time ever renting a Uhaul but was not given a break down of all the extra charges they need better communication with customersAlex G.
The best costumer serviceBeatriz A.
Le client n'a pas laissé de commentaire.Toshifumi K.
Le client n'a pas laissé de commentaire.Alex T.
Better customer service Not very friendly or helpful Would not recommenderic S.
Staff is very polite and helpful.siu L.
Le client n'a pas laissé de commentaire.ANEEL W.
Le client n'a pas laissé de commentaire.vickie M.
The Air-conditioning did not work. It's disappointing that you can't even have power windows or door locks.Charles M.
I actually requested to pick up at 8 at ak power. My reservation was moved to Yancey which didn't open until 9 delaying things. But overall things went well.Edward F.
The lady running this place is amazingCRUZ S.
At the time of my pick-up the U-haul site was down so I was delayed almost an hour. Not happy with the overall experience with U-haul. The employee at my pick-up location finally decided to check me out manually.Jennifer B.
Le client n'a pas laissé de commentaire.GABRIEL H.
Le client n'a pas laissé de commentaire.Tina P.
Loved the mobile experience and how easy it was!Julian S.
Le client n'a pas laissé de commentaire.Jared O.
Truck gage was running high. Truck needed a wheel alignment. But it did get the job doneMichelle B.
Le client n'a pas laissé de commentaire.Paul G.
I don't know why they charge me for cleaning if it was clean. That day was raining, maybe for that? The lady at location doesn't have any experience to hook the trailer, I did by my self and I was not sure if it was ok. Unfortunately I will not rent for this location anymore.Tiago G.
Le client n'a pas laissé de commentaire.Kevin P.
Le client n'a pas laissé de commentaire.Wandra C.
Make sure when you give credit to a rental (because my vehicle wasn't available), please note that in the account please. It's time consuming when the check out can't locate the credit. MerciMINH N.
Service on this rental was excellent. Reservation and checkout were quick and easy. Will definitely come back. Merci.Marco H.
the only thing i did not like is that Uhaul had change it fueling the gas in the vehicle was under 1/2 tank when returning the vehicle the fuel will either have to at the same level as when customer received the vehicle or pay premium fuel price. Im use to going over get the vehicle and head out to what I have to do its an inconvenience to have to go and fuel up then head out.Tom T.
Looks like the charged me for the dolly that I did not get to use and the cleaning fee when the truck was clean.Theron T.
Le client n'a pas laissé de commentaire.BRYAN M.
They didn't find my reservation on the system. # 24435665RALPH D.
Le client n'a pas laissé de commentaire.CHRISTINA S.
Very friendly and good customer service.Julio A.
Nice people!THOMAS W.
The attendant never came out from her building to talk to me about the features of the truck, like where to find the gas tank, etc. The service was nothing more than "here's the key, don't bother me." On return, I tried calling the store from the gas station to find out where the gas tank was. No one answered. I tried calling the general UHaul number and a recording told me that there was a 50-minute wait to be helped. I found the plate for the gas tank. Then I luckily stumbled on finding the way to open the plate. When I got to the store no one was there. They had a sign that said I needed to put the key in a metal box mounted on the door or I would be charged $30.. The key was a modern key that was too large for the narrow slot to fit . The general UHaul number again told me there was a 50 minute wait. I was frantic. Luckily, about 20 minutes later, a friend of the owner walked over and opened the door. Never again!Joseph M.
First of all: THERE ARE NO U-HAUL TRAILERS AVAILABLE FOR ONE-WAY RENTAL IN SOUTHERN CALIFORNIA! I HAD A RESERVATION FOR A 5X8 TRAILER AND WAS TOLD THEY WOULD CALL ME TO TELL ME WHERE TO PICK IT UP 2 DAYS BEFORE I WAS SCHEDULED TO DRIVE BACK TO MY HOME (NOT IN CA). THEY DID CALL 4 DAYS BEFORE AND INFORMED ME THAT THERE WERE NO TRAILERS OF ANY SIZE FOR ME...TOO BAD! I COULD HAVE RENTED THE TRAILER IN MY HOME STATE, PULLED IT TO LA, CA, KEPT IT FOR 2 WEEKS THERE PAYING A DAILY FEE AND BROUGHT IT BACK TO MY HOME FOR LESS COST THAN RENTING 1 WAY...IF THEY HAD TOLD ME IN ADVANCE THAT THERE WOULD BE NOTHING AVAILABLE!!! I ENDED UP HAVING TO RENT A TRUCK AT MORE THAT TWICE THE TRAILER COST. Regarding this pick up location: I arrived at the agreed to time to pick it up but the sign on the door said "Closed". I knocked and got no response. Finally someone walked by the door and I asked for help. She asked my name, disappeared through another door and a couple minutes later came back . She opened the screen door slightly and handed me a key and told me I could take the truck. I asked for the paperwork and she said there was none. I asked if previous damage was noted anywhere and she told me I could check the truck. I checked the truck and took pictures of each damaged area and we left.Stephen C.
the vehicle was clean . there was damage to the side mirror and minor scratch and dings throughout the vehicle which is expected overall the vehicle works great and customer service is great.Tommy T.
Uhaul changed my originally scheduled pickup from another location because drop off time was not compatible. In the process they changed my request for a box truck into a van, and deleted my insurance. Yanceys was acommodating, though, and I was able to change it back to a truck and add the insurance again. Everyone I spoke to were cordial. This location does not check the truck at the time of pick up and drop off, so you will have to go through taking pictures on Uhaul.com yourself.CHUYOUNG S.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.larry M.
They have to make notes prior to renting Like the gas? I have a picture of the fuel gauge restored but still she charged for six gallons and thirty five miles I drove eighteen miles onlyHAIM W.
Le client n'a pas laissé de commentaire.GILMO P.
Le client n'a pas laissé de commentaire.BRIAN B.
Not professional serviceJAMES C.
Le client n'a pas laissé de commentaire.MASUMI M.
Le client n'a pas laissé de commentaire.VICTORHUGO S.
I was charged for two days when I only have a 24 hoursPAUL R.
Le client n'a pas laissé de commentaire.ANTONIO M.
Le client n'a pas laissé de commentaire.GAIL B.
Truck was a disaster kept stalling and braking by itselfJACOB G.
Train your third parties for better service.JASON PAUL-MATTH E.
I reserved a truck for mobile pickup at 9am. I even have the email that shows I was guaranteed a truck by 9am. When I arrived ahead of time, and tried to pick up my truck, it told me that I would have to do in-person pickup at 9:30am because this location did not set things up for mobile pickup and did not think to contact me about the change.KALEB K.
I would recommend because I am renting a UHAUL and not paying for a fancy experience. The lady who got me the truck was nice, but I actually think they lived in the little building where trucks are stored.Hollie V.
Le client n'a pas laissé de commentaire.KEITH S.
Le client n'a pas laissé de commentaire.HECTOR A.
Have RefreshmentsJay C.
haven't received a bill receipt. I'd like to know how much I paidGARY W.
Le client n'a pas laissé de commentaire.Isik K.
Had 2 pm pick up time, no one at location Person showed up at 2:15, was not allowed In office reserved pad, not in truck. This location Not very professional.ANTHONY F.
Le client n'a pas laissé de commentaire.Umawan C.
I would avoid this U-Haul Dealer. I normally use a Dealer near my home but they were out of what I needed. Arrived to pick up a trailer at this Dealer and was told by a VERY CONDESCENDING woman wearing a mask that you could not understand that there was no one available to help me and I'd have to wait 45-50 minutes for that person to return. She also wanted to carry on all business behind a locked Security Door on her building. I found two Trailers and after measuring both found one several inches longer and in MUCH better condition. I asked if I could use that Trailer and the woman said NO, that trailer was for one way and the terribly beat up Trailer was used only for Local. Not understanding this logic and being on a very tight schedule I managed to get the crappy trailer hooked up MYSELF and left, and just prior to leaving was told there would not be anyone at the yard to accept the trailer the next day but the gate would be open. I returned the Trailer the next day and after being careful to get the trailer in basically the same place I picked it up from, nice and straight and leaving plenty of room between vehicles on either side. I unhooked the trailer completely and was just about ready to leave and the woman (who said she wasn't going to be there...) suddenly appears from her little house and tells me "no you need to move it over there", pointing to the other side of what I believe was her personal car parked in the Trailer storage area. I got pretty ticked off and left. I was given NO paperwork or receipts for the rental. If I could give them ZERO Stars, I would. I won't do business with them again.Andrew G.
Le client n'a pas laissé de commentaire.Stephanie M.
The trucks blocked the entrance and it wasn't clear where the door was. The pavement was uneven that I almost fell and I had an appointment to return the truck at 8 but it didn't open until 1030. There should have been more direction on how to return online. Called and was transferred to corporate on how to, but would have been easier since I was ready to return the truck the night before. Never got my receipt after returning the truck online. Still waitingAnael E.
The lady who checked me in was rood and not helpful at all. When she asked for an alternative number I said 310...She raised her voice and said ALTERNATIVE NUMBER. I said it is but it's the same area code. Then the truck was wedged between 2 others. I asked if they would pull it out for me and she said we don't do that. I asked if the truck was sanitized and then she blew me off and walked back into her office. If I didn't need the truck for work I would have walked away right there. I will never use that facility again. I rent a lot if trucks for work. It was terrible.TIMOTHY V.
Le client n'a pas laissé de commentaire.Joe N.
The van smelled very bad, like a horse or cow was in there.An L.
Le client n'a pas laissé de commentaire.THERESA W.
Le client n'a pas laissé de commentaire.JUAN V.
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.RAYMUNDO D.
Le client n'a pas laissé de commentaire.MARISOL V.
Nothing; Outstanding ServiceVinson D.
Le client n'a pas laissé de commentaire.AHMID RAJEEV D.
Le client n'a pas laissé de commentaire.Alfonso V.
They were the only ones who had what I needed after uhaul had no equipmentJUNIOR M.
The lady was unprofessional. Unable to assist in a professional manner. Very rude and condescending.TESSY V.
The service not professional like other place you had , just don't send me there next time ThanksJOE T.
Le client n'a pas laissé de commentaire.Juan D.
Opening the lock on cargo door was a nightmare,also the AC did not work, truck ran well and got the job done.Joseph P.
Le client n'a pas laissé de commentaire.JEFF C.
Le client n'a pas laissé de commentaire.HERWYN S.
Start with the extra equipment I purchased. It was not in the truck nor mentioned it given to me. I had to turn around 3 miles away and drive back to get it. This added 6 miles to my bill (that were never taken off). Then, upon returning, the agent had no idea what I was coming back for. I showed the agent my reservation number, picked up my extras, and finally got back on the road. The exterior of the truck had scuffs and scrapes that i photographed before taking the truck on the road, since there were no 'x' stickers on them i was worried i might be blamed and charged. I wasn't charged, but all peace of mind had already gone out the window.Clinton A.
First, the check engine light was on when I got the vehicle. It ran ok, but the brakes were nearly shot, which is scary in a 26 foot truck. The truck was physically in very poor condition. The interior had pieces of the ceiling falling off and everything was loose and old. This truck looks its age at 162 000 miles. Even though the truck was returned in better condition than when I took possession of it (I had to clean dirt off of the dash and steering wheel and there was garbage in the cab) I was still charged with a $25 cleaning fee after I returned it. As this was a contactless return, I was not told about this fee; it just showed up on my receipt. This is just a ridiculous attempt to extort $25 from customers. Hey, keep the $25. This location is perfect for me to rent from as it is close to where I live, however, I won't be using this location again. Taking $25 from me just cost you a lot of future business.KRISTOFFER L.
Le client n'a pas laissé de commentaire.Luis M.
Le client n'a pas laissé de commentaire.SEAN U.
This location has friendly staff ad good equipment.LUIS D.
Le client n'a pas laissé de commentaire.APARAJITHAN R.
They charged for two days even though we returned at the end of one day. They did that for the last to time. I called left message but nobody returned the call.Kevin U.
I would recommend it to friends I know who don't care about the cleanliness of the trucks.Jorge G.
I reserved a 17â€ truck a week in advance, when I arrived they did not have the truck, and she was extremely rude about it, basically telling me to go elsewhere, I told her that uhaul said the reservation is guaranteed or $50, she did not care, telling she doesn't know who will give me that promise, she offered me a smaller truck, I took it as I didn't have any options as I had an appointment to move my stuff at 11am, and no other uhaul had a truck available at that time same day. I reserved the truck for 6 hours, but she said she will not rent it to me unless I bring it back within 3 hours or she will charge me a $50 penalty, I took it only because I had no other option and had to rush and pay for extra help to move my stuff on time. I will never refer this location to anyone, as the agent was EXTREMELY rude and not helpful.MOISES C.
I dropped off after closing, when it was getting dark. The UHaul dealer was closed. The neighbor business owner, Yanceys was very unreasonable, insulting and agressive. I feared for my safety in the dark, unfamiliar environment. Yancey was upset because I drove in the parking lot, and rolled over what looked like mud on the lot. There were two cones and on a very large area and I was careful to avoid them. Apparently, I rolled on some fresh-laid concrete. There was no signs or yellow tape for warning. Yancey and later his friend or co worker were very insulting and intimidating. I offered to cooperate in any way and did. Mostly I followed the directions of the UHaul lady. The U Haul person was fine and tried to help despite being closed and just after hours. Bottom line: Uhaul -good. Yancey's -terrible! Not a good neighbor for your business!Louie C.
Lady was rude and I tried to return doing open hours and she said to just throw in the key. She charged me for gas when I put gas in for the 9,9 miles that I drove.Cuong T.
Le client n'a pas laissé de commentaire.ABDUL A.
Le client n'a pas laissé de commentaire.Christopher B.
There were another pot holes in the parking lot. When I asked the gentleman inside a question, he was too drunk to form a simple sentence to help me. The company is on a major street and there's no parking on the premises. If you ark across the street, your car may get towed.kali B.
Another customer satisfied... NOT REALLY! .... I arrived early in the morning, at 7:30 to collect the vehicle that corresponded to us through **U-Haul Truck Share 24/7**, apparently the link that U-Haul sent did not recognize my cell phone location, it continually showed an error that did not let me advance to get the code to open the lock. (ERROR: another application is overwriting your location, correct the error and try again.) After verifying with T-MOBILE that my cell phone did not have any location problems, I called U-Haul customer service, 15 minutes later finally someone answered, your customer service representative could not solve anything, she said that she was going to find out if another location have a truck for us, she put me in hold, but after 21 minutes of waiting I got a call, it was the crew that were waiting for me, I had to answer and apologize to them for my delay. BTW, the customer service line had a terrible static sound, everything was choppy, and it was not my cell phone because I made other calls with a very good signal and very clear while I waited until 9:30 for this place to open. In conclusion, if you are promoting this digital platform nationwide **U-Haul Truck Share 24/7**, you should have 24/7 technicians who can solve problems like these in a matter of minutes. It is useless to offer technology without having a solid backing! *Check this out, the fuel tank was almost empty!adrian p G.
There was sand onthe truck but overall the experience was good. The ladyattheoffice was very friendly & professionalLinda E.
Le client n'a pas laissé de commentaire.PHILIPPE P D.
We were completely given the wrong mileage. About 80 miles were added onto our contract when we drove literally, down the street. Was charged $87 just for mileage alone instead of what should have been only about $7. The place itself is not well maintained and on top of that full of potholes. I see now this location has many complaints about the woman who runs this location and u haul has done nothing about it and continue to let this woman rip people off.Michael E.
Replace that lady that was working on Saturday September 19, 2020 she was rude and has no customer service skills. Replace or repair that truck that was rented on September 19, 2020 it shakes while driving no matter the speed.April B.
Charged for Cleaning which was not part of the contract, Gas which was above the required gauge, and a furniture dolly i did not receive. The customer service was poor and very unhelpful. Did not do an inspection of the equipment after the truck was dropped off before the required return time. Overall, the experience was very poor and left me with a bad taste in my mouth for Uhaul.Christopher M.
This is the worse U haul location around Gardena. Unfortunately, i have to go there when there is no other option. Lady there is rude and unprofessional. Always, try to charge an extra bucks for cleaning. This is the 2nd time she has done to my rental.Omer M.