The trucks blocked the entrance and it wasn't clear where the door was. The pavement was uneven that I almost fell and I had an appointment to return the truck at 8 but it didn't open until 1030. There should have been more direction on how to return online. Called and was transferred to corporate on how to, but would have been easier since I was ready to return the truck the night before. Never got my receipt after returning the truck online. Still waitingAnael E.
Moving Truck Rental in Gardena, CA at Yanceys Sandblast
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Gardena, CA 90248
(W of Normandie Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h30 am à 4h30 pm
- Dim : fermé
- Retour client 24 heures
- habla español
One-Way and In-Town Local Rentals in Gardena, CA 90248
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- 3,0 - Cote moyenne des clients
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The lady who checked me in was rood and not helpful at all. When she asked for an alternative number I said 310...She raised her voice and said ALTERNATIVE NUMBER. I said it is but it's the same area code. Then the truck was wedged between 2 others. I asked if they would pull it out for me and she said we don't do that. I asked if the truck was sanitized and then she blew me off and walked back into her office. If I didn't need the truck for work I would have walked away right there. I will never use that facility again. I rent a lot if trucks for work. It was terrible.TIMOTHY V.
The van smelled very bad, like a horse or cow was in there.An L.
Nothing; Outstanding ServiceVinson D.
They were the only ones who had what I needed after uhaul had no equipmentJUNIOR M.
The lady was unprofessional. Unable to assist in a professional manner. Very rude and condescending.TESSY V.
The service not professional like other place you had , just don't send me there next time ThanksJOE T.
Opening the lock on cargo door was a nightmare,also the AC did not work, truck ran well and got the job done.Joseph P.
Start with the extra equipment I purchased. It was not in the truck nor mentioned it given to me. I had to turn around 3 miles away and drive back to get it. This added 6 miles to my bill (that were never taken off). Then, upon returning, the agent had no idea what I was coming back for. I showed the agent my reservation number, picked up my extras, and finally got back on the road. The exterior of the truck had scuffs and scrapes that i photographed before taking the truck on the road, since there were no 'x' stickers on them i was worried i might be blamed and charged. I wasn't charged, but all peace of mind had already gone out the window.Clinton A.
First, the check engine light was on when I got the vehicle. It ran ok, but the brakes were nearly shot, which is scary in a 26 foot truck. The truck was physically in very poor condition. The interior had pieces of the ceiling falling off and everything was loose and old. This truck looks its age at 162,000 miles. Even though the truck was returned in better condition than when I took possession of it (I had to clean dirt off of the dash and steering wheel and there was garbage in the cab) I was still charged with a $25 cleaning fee after I returned it. As this was a contactless return, I was not told about this fee; it just showed up on my receipt. This is just a ridiculous attempt to extort $25 from customers. Hey, keep the $25. This location is perfect for me to rent from as it is close to where I live, however, I won't be using this location again. Taking $25 from me just cost you a lot of future business.KRISTOFFER L.
This location has friendly staff ad good equipment.LUIS D.
They charged for two days even though we returned at the end of one day. They did that for the last to time. I called left message but nobody returned the call.Kevin U.
I would recommend it to friends I know who don't care about the cleanliness of the trucks.Jorge G.
I reserved a 17â€ truck a week in advance, when I arrived they did not have the truck, and she was extremely rude about it, basically telling me to go elsewhere, I told her that uhaul said the reservation is guaranteed or $50, she did not care, telling she doesn't know who will give me that promise, she offered me a smaller truck, I took it as I didn't have any options as I had an appointment to move my stuff at 11am, and no other uhaul had a truck available at that time same day. I reserved the truck for 6 hours, but she said she will not rent it to me unless I bring it back within 3 hours or she will charge me a $50 penalty, I took it only because I had no other option and had to rush and pay for extra help to move my stuff on time. I will never refer this location to anyone, as the agent was EXTREMELY rude and not helpful.MOISES C.
I dropped off after closing, when it was getting dark. The UHaul dealer was closed. The neighbor business owner, Yanceys was very unreasonable, insulting and agressive. I feared for my safety in the dark, unfamiliar environment. Yancey was upset because I drove in the parking lot, and rolled over what looked like mud on the lot. There were two cones and on a very large area and I was careful to avoid them. Apparently, I rolled on some fresh-laid concrete. There was no signs or yellow tape for warning. Yancey and later his friend or co worker were very insulting and intimidating. I offered to cooperate in any way and did. Mostly I followed the directions of the UHaul lady. The U Haul person was fine and tried to help despite being closed and just after hours. Bottom line: Uhaul -good. Yancey's -terrible! Not a good neighbor for your business!Louie C.
Lady was rude and I tried to return doing open hours and she said to just throw in the key. She charged me for gas when I put gas in for the 9.9 miles that I drove.Cuong T.
There were another pot holes in the parking lot. When I asked the gentleman inside a question, he was too drunk to form a simple sentence to help me. The company is on a major street and there's no parking on the premises. If you ark across the street, your car may get towed.kali B.
Another customer satisfied... NOT REALLY! .... I arrived early in the morning, at 7:30 to collect the vehicle that corresponded to us through **U-Haul Truck Share 24/7**, apparently the link that U-Haul sent did not recognize my cell phone location, it continually showed an error that did not let me advance to get the code to open the lock. (ERROR: another application is overwriting your location, correct the error and try again.) After verifying with T-MOBILE that my cell phone did not have any location problems, I called U-Haul customer service, 15 minutes later finally someone answered, your customer service representative could not solve anything, she said that she was going to find out if another location have a truck for us, she put me in hold, but after 21 minutes of waiting I got a call, it was the crew that were waiting for me, I had to answer and apologize to them for my delay. BTW, the customer service line had a terrible static sound, everything was choppy, and it was not my cell phone because I made other calls with a very good signal and very clear while I waited until 9:30 for this place to open. In conclusion, if you are promoting this digital platform nationwide **U-Haul Truck Share 24/7**, you should have 24/7 technicians who can solve problems like these in a matter of minutes. It is useless to offer technology without having a solid backing! *Check this out, the fuel tank was almost empty!adrian p G.
There was sand onthe truck but overall the experience was good. The ladyattheoffice was very friendly & professionalLinda E.
We were completely given the wrong mileage. About 80 miles were added onto our contract when we drove literally, down the street. Was charged $87 just for mileage alone instead of what should have been only about $7. The place itself is not well maintained and on top of that full of potholes. I see now this location has many complaints about the woman who runs this location and u haul has done nothing about it and continue to let this woman rip people off.Michael E.
Replace that lady that was working on Saturday September 19, 2020 she was rude and has no customer service skills. Replace or repair that truck that was rented on September 19, 2020 it shakes while driving no matter the speed.April B.
Charged for Cleaning which was not part of the contract, Gas which was above the required gauge, and a furniture dolly i did not receive. The customer service was poor and very unhelpful. Did not do an inspection of the equipment after the truck was dropped off before the required return time. Overall, the experience was very poor and left me with a bad taste in my mouth for Uhaul.Christopher M.
This is the worse U haul location around Gardena. Unfortunately, i have to go there when there is no other option. Lady there is rude and unprofessional. Always, try to charge an extra bucks for cleaning. This is the 2nd time she has done to my rental.Omer M.
Giant potholesAlfred C.
The time started at 9am however I wasn't able to get my vehicle until the office opened at 9:30. Also, the key return box slot wasn't big enough to accept the vehicle key. A cleaning fee for a vehicle that wasn't clean when received, what's up with that?EDDIE P.