Évaluations des clients Your Space Storage at Owings Mills

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Your Space Storage at Owings Mills

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deborah T.
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The service was excellent

Denise G.
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Le client n'a pas laissé de commentaire.

Howard C.
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Le client n'a pas laissé de commentaire.

Adelle B.
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Allow us to park in the front under the camera without penalty

Karen M.
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I had a nice experience. Great location.

Brent M.
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Quick and easy, got my keys got the truck and was out the door in 10 minutes. Returned the truck they said invoice sent to e mail, and I was out of there. I would still suggest bringing your disinfectant wipes and wipe down everything you will touch in the vehicle

Aleksandr A.
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Le client n'a pas laissé de commentaire.

James F.
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For the online check in on returns - most people put the keys in the box first - perhaps make a notation not to turn in your key until the check in/out process is completed?

Michele G.
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I have been a customer for five years. I rented a U-Haul to put more items in storage. I was also loading items in my car to take back to the house. When I got the truck, they told me I could not keep my car in the back I need it to move it to the front area. I have a handicap and have a permanent handicap sticker. I parked my car in the handicap spot on and they harassed me telling me I could not park there and park on the side. I told him I have a right to park there and they cannot legally tell me not to park there. The manager kept harassing me and bullying me about parking in the handicap spot. I asked where there was another nearby one because I was barely able to walk and I just had surgery on my feet Wednesday. That was three days prior. He then went inside to further talk about me to the other staff members which I thought was very unprofessional. He told me not to also park there because they have older customers that come. He also told me I'm making this all about me. Again very harassing; very unprofessional; and very illegal for him to try to force me to not park in a handicapped zone when I had valid credentials to do so. I asked his name. He told me it was Frederick and he was the manager And I can take his business card. He said that as if he had a sense of authority over me. I told him I will talk to his boss and left her a message.

Rushawn J.
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Excellent service.

CHRISTIANA K.
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First, I received a truck that was supposed to be out for maintenance because the tire was broken, after I made a complain, they told me to bring the truck back. Got a new truck and the gas tank was at 1/4. Return the truck at 1/4 and I got a bill of over 100 for gas. I called them and they realized that they never switched the old truck back in the system and the old truck was at full tank. Anyways, I'm supposed to be getting a refund and email about this refund, I'm still waiting for it. I really hope this location have people that actually pay attention to their jobs. It was too much hassle just to rent a truck.

Hitesh K.
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Re: Contract # 87311785 On 1/26/21, my partner Hitesh and I arrived at 6:30 am to pick up our 15 ft Uhaul truck for a scheduled appt we had in New Jersey. We spoke with the Red Run Owings Mills, MD, location the day prior and they informed us that we could pick up the truck via the website and through the email instructions. Once we attempted this, we were unable to get past the gps page. It would not accept the gps location. We called 1-800-Go-Uhaul and they were unable to assist us with this problem. The female on the phone acknowledged that they have continual problems with this gps aspect of the process and settings in customers' phones etc. We had to WAIT until 8:30 am , until the store location opened, to pick up our rental. Once we did this, the store associate, a young male was rude and unhelpful. He stated that we just had to go into the email and adjust the settings in the phone and he was able to “ walk” people through the process. I explained that he was not there at 6:30 am to assist us. He acknowledged that that would be a problem! Our reservation was for 6:30 a.m., and we were then two hours behind schedule!! Once we got into the rental truck, I noticed the truck was only 3/4 Full. After being told the truck was FULL! We had to turn around shortly after as we called the location to inform them of same. We spoke with a female manager who informed us that WE should have Checked first and that we needed to turn around and come BACK! We turned around and came back and the young male noted the receipt as “3/4 tank at dispatch”. This put us even FARTHER behind!!!! This female manager could have given us the benefit of the doubt; however, she had us return to have the receipt NOTED!, which we did. Additionally, when we got into the truck at 8:30 am, it was full of snow and ice! The walkway outside there location was also full of black ice. Knowing that there was a storm that came in the evening prior, it is UNACCEPTABLE that no employees came in to have the equipment ready or the walkway and parking lot ready for customers! There were already 3-4 customers in the store at the time of its opening!!! When Hitesh returnee the truck this morning, on 1/27/21, he asked that the truck rental would be checked in his presence. All 3 employees, refused to check the truck with him and stated that they would check it themselves and then email the invoice. After that, Hitesh called 1-800-Go-Uhaul on the phone to relay that the truck was not checked in front of him, as requested, they refused to intervene, and stated that “they” would just check the truck. Wr are requesting that we have some amount of a refund as the store location charged even ADDITIONAL as the truck was returned slightly later due to our entire trip having to be pushed back from the delay when we picked up the e truck! I am requesting a call back from a Supervisor at 215-915-2782 to address this further. Best Regards, Kerry Asbury 215-915-2782 Hitesh Kansagra 443-878-0739

Milton E.
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Nothing everything was great

Carl B.
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Le client n'a pas laissé de commentaire.

Daniel W.
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Le client n'a pas laissé de commentaire.

David D.
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The rental went smoothly and Jayla was both courteous and professional.

Jessie M.
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N/A. Employees give excellent customer service.

Deleonardo H.
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Rep did not seem knowledgeable about basic questions regarding the rental process. Referred me to call uhaul customer service. Could improve professionalism but compared to drop off experience rep was fine.

Moize B.
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Le client n'a pas laissé de commentaire.

MATTHEW S.
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Le client n'a pas laissé de commentaire.

Dave T.
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The online reservation experience was good. The unattended vehicle pick before/after business hours is severely lacking. As currently constructed, this feature offers no ROI or efficiencies. Poorly developed and definitely not a Human Centered Design.

Bryan B.
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Le client n'a pas laissé de commentaire.

Pedro D.
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I didn't want to rent from this location because of some of the reviews posted on line. Even though they didn't offer a one way truck rental, this was the closest facility for me to use. I am glad I did . The location was 3 minutes from my storage unit. There facility was clean and so were the trucks. Easy after hours returns made it very convenient for me ,plus the person who took my reservation was very well mannered. I would use this place again. So don't believe everything you read. I had a good experience here.

Chenell N.
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The young lady who serviced me was extremely rude, disrespectful totally dismissive as to ending my 8 year business with this location. The service lady wouldn't even discuss or tell me what the process is for closing out my unit because it has been so long. She never even asked me for my unit number on both occasions of us speaking. When she gave me the key I knew she had seen the dashboard lit up like a christmas tree reading there was a tire issue and the headlights weren't working properly or at all, now that's and what really sent me over the edge and mind you it was 1:30 am. once I finally cleared out my storage unit andit was dangerous driving I couldn't see a thing. The next day I arrived she still had the same unpleasant disposition as the day before. She went to clean the truck and came back with all these outrageous numbers on the receipt, and did not even explain why. She didn't mind adding in extra cost for services that I hadn't even used. Her performance as a representative of Your Space Storage is absolutely horrible. On top of all that the truck reserved for me had to be the most unreliable, disgusting moving truck I've ever used. I am very disappointed with the final form of business with YSS, and I will never, ever recommend them to anyone.

Jolene S.
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Le client n'a pas laissé de commentaire.

Erica M.
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Le client n'a pas laissé de commentaire.

Simone O.
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Le client n'a pas laissé de commentaire.

Lea R.
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Le client n'a pas laissé de commentaire.

thelma A.
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Always an awesome experience

Michael F.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

Solomon J.
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Le client n'a pas laissé de commentaire.

Paul B.
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Le client n'a pas laissé de commentaire.

Renee B.
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Le client n'a pas laissé de commentaire.

Oleg L.
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Le client n'a pas laissé de commentaire.

Charlene H.
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Le client n'a pas laissé de commentaire.

Patrice B.
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Le client n'a pas laissé de commentaire.

Patrick H.
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Please tell renters in ADVANCE that they will need to check the truck in through the link before locking the truck, turning in the key and leaving the gate. We went to do from home and had to go back to the lot to locate ourselves... and we didn't have access to the truck to do all that was needed.

Louis D.
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Customer service wasn't good but I was able to rent the truck so that's a plus.

LaShay G.
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Le client n'a pas laissé de commentaire.

Lakeisha J.
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The inside of the Uhaul was dirty with mud. I had to lay a blanket down so my mattress wouldn't get soiled. I mistakenly left the blanket in the truck when returned. I left a message that evening explaining what happened. The next morning I called regarding the blanket and was informed that it had been thrown away. You all could have just called to see if it had been left by a mistake. The lady was not apologetic and almost rude when I was informed. During the check out process I came inside. The lady could use better customer service training.

HERMAN C.
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They were amazing. Even when they technically didn't have a vehicle available they were able to work some magic and get me one for a quick use.

Brittnii H.
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Le client n'a pas laissé de commentaire.

Shane A.
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Le client n'a pas laissé de commentaire.

Valerie S.
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Fredrick and his cowaker whose name escapes me and very professional and friendly. I would recommend them and the services anytime.

Eric J.
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Great Customer Service Team!

Deborah B.
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Le client n'a pas laissé de commentaire.

Valentin L.
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Le client n'a pas laissé de commentaire.

Justin C.
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Only good feedback. Location and equipment was very clean. Staff was welcoming, very friendly, helpful, and handled transactions quickly. I always use this location when I need a rental truck. I definitely recommend this location to any and everyone who has truck rental or storage needs. Five stars.

Joseph L.
Évaluation :

I was very unsatisfied with the picking up process/check in online.When I arrived at the truck location It took 55 minutes for the online check in/reservation I had to be confirmed- I called customer service and was placed on hold for fifteen minutes eventually being hung up on per an automated message. Eventually -after having the staff inside resend the reservation email for checking in and about to look for another truck rental company- the check in process was complete. With having my fellow mover and I wait almost a full hour for a simple check in was definitely not a plus.

Rodney C.
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Frederick and Jayla were amazing. I rented twice in one week trucks to move both of our kids and the customer service Was awesome easy and enjoyable.

George D.
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Le client n'a pas laissé de commentaire.

elizabeth A.
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Outstanding service and attention to detail. I Interacted with 3 professionals at this location. Being a repeat customer, my expectations were high, and-this time, my expectations were exceeded too. I will always use this location if I can.

Gregory B.
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The customer service provided was excellent.

Tanya W.
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Na

NATALIE F.
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The truck needs maintenance 2544T

David S.
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great service- no change.

Douglas K.
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Courteous staff. Clean van. * interior door handle on side door of cargo hold came off. I left it and it's 2 screws on floor and told receiving person * if you have a Bluetooth connection, I didn't see it An Excellent Experience for me. Just what I needed.

BRITTNEY W.
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The truck sound like it was doing to cut off but it got me where I need to go and back maybe need check under the hood but other then that it was good

Sharon P.
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Great service and prompt. Staff were very accommodating.

Gregory S.
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The truck had the engine light on. The transmission shifted really hard. And then when I asked for a estimated amount for the extra days I had rented the van they couldn't tell me.

James S.
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My reservation was apparently cancelled even though I was at the locations 30 mins before my reservation. Better communication and service.

Adewole A.
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Le client n'a pas laissé de commentaire.

Suzette S.
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great service!

Tyrome W.
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I had to speak to four different people before I was able to pickup my van, I used the online service which I never will again. The first customer service person I spoke with entered my cc number incorrectly as well as my email address, I was asking questions about the online process and at one point she replied I told you already which was very unprofessional. The last person I spoke with was Awesome, he actually stayed on the phone and walked me through the process. I went online and scrolled through all the negative reviews and I think you guys should look at then and make some internal changes

Damarcus C.
Évaluation :

Provide 12V chargers in the vans.

Karen M.
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Le client n'a pas laissé de commentaire.

Flanisha B.
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Le client n'a pas laissé de commentaire.

Terry F.
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Friendly good customer service

Elsy A.
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when I did the return your truck online it charged me 286 for what? I don't know so I'm pissed off about that I don't know why it was so hard to do that

Cornell Y.
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The 19.95 per mile was not clearly explained to me and that was very disappointing. I don't think I will be renting anything else anytime soon. It's too expensive.

Ieisha P.
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Due to COVID, each truck should be properly wiped down . I cleaned the inside myself with Lysol wipes but the truck had a horrible smell as the air was turned on. It smelled like the animals at the zoo. Please make sure workers are able to properly clean the trucks before use. Other then that everything else was great!

jessica C.
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Le client n'a pas laissé de commentaire.

Anton K.
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Le client n'a pas laissé de commentaire.

Paul L.
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Service was terrible. Will not be returning!

Cheryle C.
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Le client n'a pas laissé de commentaire.

Rachelle R.
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Le client n'a pas laissé de commentaire.

Trevor R.
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On the U-Haul site I was ordered and paid in advance for a flat screen tv cover only to be told at the location that they do sell U- haul products and I can sure buy one of their products. I felt that this should information should have been available on the reservation site, and if was i dont feel that it was cear

Mayess T.
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Le client n'a pas laissé de commentaire.

Benjamin M.
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Le client n'a pas laissé de commentaire.

nancy W.
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I was given a truck that was mechanically unsound and reported it when I arrived at the destination. The engine made a horrible noise above 35 mph and the brakes barely worked. I informed them that the truck is dangerous and should be decommissioned. It also had over 100K miles on it. I was also not told the extra mileage charge was $.99; I was told it was $.89/mile. They also said that I returned it after 3:30 pm, which is untrue. It was a Sunday and they were open and I spoke with them about the condition of the truck when I returned the keys. Not a good experience.

Diamonte M.
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Nothing

Christine A.
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Great Customer Service by the two gentlemen I dealt with at the site

catherine B.
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Le client n'a pas laissé de commentaire.

Ryan M.
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We had a first experience with uhaul and it wasn't great. We were bringing it back in time but didn't got instruction when we brought it back and just the car had awful smell and pretty dirty in the back of it. Not sure will ever use uhaul again honestly.

David M.
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Le client n'a pas laissé de commentaire.

Seth C.
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Despite calling to confirm reservation... They did not have my side truck available. I had to get a grand with a pickup to complete moving my stuff.

Sharon W.
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Le client n'a pas laissé de commentaire.

Eugenia A.
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The representative at this location, Frederick, was very helpful. I wasn't aware that my original truck rental size did not include a truck ramp, Frederick was very accommodating and was able to give me a larger truck with a ramp. Frederick also made sure to go over the after hours truck rental procedure, making my truck rental return seamless after a long day of moving. I would choose this location again as well as recommend this location to family and friends. Thank you Frederick.

chester H.
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Le client n'a pas laissé de commentaire.

Deborah R.
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Le client n'a pas laissé de commentaire.

Richard C.
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The after-hours check-in and check out process needs to be improved, as far as getting to the right instructions if you try to check in ahead of time. It seemed to time out on me, so I had to call and had to be sent a new link.

renee E.
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Le client n'a pas laissé de commentaire.

JOHN R.
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Very friendly. Very professional

Trent C.
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Le client n'a pas laissé de commentaire.

LAWRENCE L.
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Excellent service!

Khadijah L.
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I arrived ten minutes before the location closed. I entered the lobby and explained why I was there. I was told that the office was closed and I would have to complete my registration online. I found that the staff at this location was not helpful at all. They were abrupt, and uninterested. I struggled with located the key and even called the main office to get assistance because i asked an employee for office and he continued to walk away while he answered, the keys are in the lock box. I didn't know where that was our how to gain access. I will not be using this location again.

Thomas S.
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Everything was great.

Jennifer W.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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