Customer Reviews for 51 Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Great reception, helpful staff. Thanks 👍

Évaluation :

5

Super helpful

Évaluation :

5

Great storage facility. Loved the easy entry/exit access through the app. Employees are very nice and helpful.

Évaluation :

5

excellent établissement

Évaluation :

5

Grade of A+

Évaluation :

2

This location felt like it was in the middle of nowhere and was closed at 5pm on a Friday. Trying to find it at night was not easy. Only chose it because it was on the way home.

Évaluation :

5

Angie was great. She was real friendly and helpful and it was real easy to pay the rent with her via text. If I ever have to rent again I will definitely go back. Thank you Angie from Gainesville tx

Évaluation :

5

We were completely satisfied with 51 Storage. The location was convenient and the staff very courteous. We felt that our belongs were safe and we alway felt safe anytime we needed to pick something up.

Évaluation :

3

We had issues getting the U-Haul back on time. We called uhaul and talked to them about bringing it in the next day and was told that that would be fine with no charges that would not be a problem. Then we were charged for two days of being late instead of just the one that we were late. When we called customer service we talk to a man at 918-259-0332 and he was not accomodating at all. Would not even listen to what we had to say. We were lied to by several people. I know no one cares though by the way we were treated.

Évaluation :

5

Professional and friendly. Would recommend!

Évaluation :

5

They need a restroom for customers.

Évaluation :

5

I had my storage unit for about maybe 6 months and when I came back to get my stuff the unit was COVERED In LIVE and dead spider, crickets, ROACHES, and many more bugs AND the DUST was just awful.. I wouldn't recommend this place to anyone unless you want your stuff covered in cobwebs insects and thick dust. And to add the reason I canceled I had auto pay and one month I was expecting it to come out and it never did so I called and they said "someone" called and said we were going to cancel and move out.. idk who else would have access to my stuff but that did not happen. And they were trying to make me pay an extra $15 fee for their mistake and they ended up charging me the fee anyways even tho it was their fault. And then when I called to cancel because I was so upset and worried they would do that again they said I owed them $95 after just paying tue last month. And a $15 charge for their mistake. So I do NOT recommend this place. I have to go get so many things cleaned and or throw away…. Save your money it would be Better to just leave your stuff outside.

Évaluation :

5

The fact I set up my storage and was able to use it without seeing someone in person is amazing. I was in a bad spot when I needed to rent it. And they made that process smooth as CAn be.

Évaluation :

5

It was so easy to return no staff necessary.

Évaluation :

5

Everyone that I talked to at the 51 Storage was friendly and helpful. I will be happy to rent another storage unit from them if the need arises in the future. Very good experience.

Évaluation :

5

Never went in the office, didn’t give me any option for that

Évaluation :

5

Thank you for the years I had been ;with you. You just got too expensive for me to maintain a storage place. Mary Rees

Évaluation :

1

Worst service I've ever had in any business!

Évaluation :

5

The uhaul representative was extremely efficient and helpful. Highly recommended. Thank You

Évaluation :

2

When returning truck have more friendly customer service.

Évaluation :

2

Correct the hours on the website. Don't change someone's reservation without proper identification (mine was changed by two days and given to someone else with my credit card). Vehicle milage was off by a couple of miles.

Évaluation :

5

Very clean and well maintained.

Évaluation :

5

I was very pleased and did not have to worry about my belongs. Merci encore.

Évaluation :

5

Nice place no problems, worked out great for me.

Évaluation :

5

The owner has always been helpful and kind. Need pickups in Gainesville sometimes that would help.

Évaluation :

5

the man running the place is extremely professional. I only had one problem while renting here. the uhaul webpage was down and I couldn't pay my rent online. The owner took my call and told me that he wouldn't worry about late fees since I called him. I know that people probably come to him with problems all the time, but he was just good at customer service. I hate to leave a place that was so well run. I moved into a new place with more room otherwise i would stay a customer.

Évaluation :

5

Yes, the personnel was very helpful

Évaluation :

2

I ordered two dolly's and furniture blankets with the truck reservation. None of those were available. The site stated that his hours started at 9 am…he made us come back an hour later. It's housed inside a convenience store. He could have given us the truck then as it was there. We had to find something to do for an hour.

Évaluation :

5

It was convenient and helpful at the time I needed it.

Évaluation :

5

Very nice people and great facility.

Évaluation :

5

great access and multiple access locations and wide aisles for ease of getting around. management very friendly and helpful.

Évaluation :

5

I would recommend this to anyone that is looking for a nice, clean and secure place to store belongings.

Évaluation :

5

It was a great experience for me and my comfort level was great knowing my stuff was secured.

Évaluation :

2

It wasn't clean in back. Glass and stuff in there. I asked the lady she said she doesn't clean them she just rents them out. I cleaned it myself. Not sure if that's policy or not she said the customer cleans not her so I guess the last customer didn't clean and she didn't feel the need to for the next customer. I'm Not mad I don't really care but you ask for feedback so I'll give it. Plus rexters self storage in Gainesville Texas is saying I owe 300 for storage and charging me for November when she's kicking me out I don't even understand how it could say that on my account. I'm less satisfied as I have ever been with uhaul but again I'm Not angers just dissatisfied. Thanks

Évaluation :

1

The clerk had no idea how to check in my rental. I spent over an hour there and I still don't have a receipt. The manager was not on site and said he would check my rental in remotely. The clerk at the gas staion literally said he hates Uhaul and hates doing rentals. I won't be using Uhaul anymore. I need someone from customer service to make sure I was charged correctly.

Évaluation :

2

Customer service when picked up was good. When dropping off. It was very poor and not helpful. Wouldn't help with anything

Évaluation :

5

great experience and would use this facility again. also very helpful and kind

Évaluation :

1

I showed up up 7:20am for a 7:30am pick up very long story after 3 calls to uhaul and alot of back and forward I finally left with a truck 9am. Worst yet they charged me for the time I sat in store trying to get truck due to lady not being trained to properly rent out vehicles. The straw for me though was once I came to return truck I was told rudely that next time I want a truck come after 10a cause there busy with customers (like I'm not one) and the morning lady doesn't have time to deal with it. The truck itself was clean but the brakes had issue and the transmission was slipping extremely bad. I have used this location 2 times before without issue but this was unacceptable. I wonder is that a uhaul policy that posted hours of operation subject to when we got time for you......

Évaluation :

3

not very personal

Évaluation :

5

Great place and easy to work with!!

Évaluation :

3

But unfortunately the vehicle after leaving had AC issues and did not work 90 % of the travel time making it very uncomfortable and during a heat warning. So the locations were ok but the vehicle made the oversal experience a complete failure. Especially since you have in bold letters nice cooked ac cabin. Big failure. I feel I overpaid and honestly should be refunded 100 % because when I called to complain the guy showed no interest and said just note it on the return. So complete failure on your companies part.

Évaluation :

3

A/C didn't work in the truck. Was very uncomfortable. Especially on a 98 degree day.

Évaluation :

5

Storage unit great i just live 9 hrs away.

Évaluation :

5

My wife and I used this location for about six years after we moved to DFW from Oklahoma City. It was super handy, always open when we needed it, and our belongings were always safe. Absolutely happy with our time here. We recently moved and now have enough space to store our own belongings, otherwise we would happily keep using 51 Storage.

Évaluation :

5

Very clean, would use again if needed.

Évaluation :

1

This location and store were okay. The reason I am giving it a poor rating is because the U-Haul person was not on site, when I arrived to return the truck, and I was erroneously charged for an extra day on the rental, when I had actually returned the truck an hour and a half early. I called to resolve this matter, when I was emailed a receipt with the charges, and once I was able to get in touch with the guy, he said I would need to contact someone at U-Haul.com, even though his store was the one charging me, and he offered no other solution or apology. Thankfully, I had taken a picture of the mileage and fuel level on my phone, so it showed the date and time of my return, and the customer service at U-Haul was able to refund the charge. I would not recommend renting from or returning equipment from this location, however.

Évaluation :

5

A/C didn't work.

Évaluation :

5

Thank you I really enjoyed the storage unit . I worked in Gainesville and live in valley view and it was so convenient. And Angie was very nice when I spoke with her I will recommend ya

Évaluation :

3

Everything was great except the windshield wipers were in horrible condition. It rained and I couldn't see a thing hardly when I had to use the wipers. Could be dangerous. They need to be replaced. Probably got overlooked when doing routine maintenance.

Évaluation :

5

This is a very nice facility. It is clean and well maintained. The service was great.

Évaluation :

1

The website told me it was available @8am the person at the gas station cant even work the uhaul paperwork had to wait until the owner got to the 1 1/2 hrs later horrible experience

Évaluation :

5

Mr. Bob, ( GM) was very pleasant and was very helpful. He explained everything and walked me through the process. Mr.Bob is a AWESOME and AMAZING person. MERCI

Évaluation :

5

Thank you very much for your attention to detail.

Évaluation :

5

We had a great experience with 51 storage! We had a late arrival on a Sunday and were welcomed without hesitation. When we discovered that our climate controlled units were far from the entrance, we made a call and were given a closer unit. Excellent service! Clean units!

Évaluation :

3

Speed up the process.

Évaluation :

5

The site did not have the 10' truck I reserved and I had to upgrade to 20'. Worked out okay but would be nice to know in advance.

Évaluation :

5

I felt that my stuff was will taking care of..

Évaluation :

1

There was a lot wrong with everything. I go to pick up truck and guy hands me the keys. Doesn't walk me out to the vehicle. I go back into store bc the key didn't work on the truck I thought it was. He then told me I had to go to the back. I walk through wet knee high grass and finally find the right truck. Get in and get all the way home to realize no dollys or pads were in the truck. I went back to get dollys and pads. No pads available and got one dolly. By the time I got back we did not need dolly as the guys physically lifted those items. Very frustrating when you are on a time crunch to get things done and the store was over 30 min one way away. My invoice still shows all the supplies and extra miles for driving back to the store need to be adjusted.

Évaluation :

5

Yall were amazing .

Évaluation :

5

The sales rep Bob was extremely helpful and kind. He was able to get me going really quick and gave me all the information I needed. I would definitely recommend this location and Bob to friends and family.

Évaluation :

4

Human interaction

Évaluation :

5

We just seem to have problems with spiders really bad. We even had to spray our unit before we moved out. Every time we went to check on things the spiders were terrible.

Évaluation :

1

The people there were rude. The guy that rented it took half hour to finish the check in and give me the key. He asked me all kind of personal questions about what I was doing. Because of this I finished my move late and had to return the equipment after hours which added an extra $27 charge. Also, the location that he sent me for drop off had the roads closed so I couldn't get in and when I called U-haul to get an alternative location the wait time was 20 minutes. I called back to this location for advice only to be scolded and treated very rudely by whomever answered the phone. I will never use U-haul again for my moves.

Évaluation :

1

First the Person checking me out was yelling at me because I could not provide the address of where the truck will be return. Not my problem. I offered to google an address for him but it was not good enough. He contacted his manger 3 or more times for assistance, placing him on speaker, hard to hear. They could understand I was trying to move purchased exercise equipment from Gainesville to Mckinney. it did not make sense to this uhaul agent. He claimed I did not understand the Uhaul software, ok, not my job or problem. I just wanted to rent the truck and return it at a location near my home. Plus the truck smelled and drove rather rough

Évaluation :

5

I've used the facility for 2 years and very satisfied with the cleanlines, the efficiency, professionalism and help I've received. Simon is great to work with he's always available, helpful and pleasant. Thank you,

Évaluation :

3

The rep was not very friendly. The truck was supposed to have a dolly but didn't. I had to sweep out the back of the truck myself. There was also trash left over in the cab that wasn't cleaned out.

Évaluation :

3

The location was actually fine, but it was after hours when I dropped off. No one answered the phone and the app wouldn't work. So, I just put the key in the box and left the truck parked out front. Not sure if that was proper procedure . Would like more clear instructions

Évaluation :

5

Overall very great place.

Évaluation :

5

Every good storage units. Didn't worry about my stuff we'll take care of.

Évaluation :

5

Excellent service by Bob!!!!

Évaluation :

5

Absolutely would recommend 51 Storage. The Staff was so kind and professional and always so helpful in everyway. What a great experience. Merci

Évaluation :

2

The equipment was in good standing. It hadn't been swept before we left with it but we returned it that way. Not a bad location overall just rough service. The lady didn't seemed trained in renting so was asking us questions to turn us away. Luckily another one was there and guided her. Wasn't our original choice got the job done but always stick with your gut if it wasn't your first choice.

Évaluation :

1

Reserved for a location that was closed and wasn't notified. Waited an 1 1/2 to get the truck. Drop of was confusing went to three different places to drop of truck.

Évaluation :

5

We were running a little late but they helped us anyway, Very nice people!!

Évaluation :

5

thank you for everything and being so understanding.

Évaluation :

5

Each time I Had the opportunity to correspond with the Storage manager it was very pleasant and professional and I appreciated the time that he always gave me. Storage building was always very clean up-to-date access codes always worked. Merci

Évaluation :

5

was really satisfied with everything

Évaluation :

2

It took forever to get the contract completed because they had to wait on people buying cokes, candy, chips and etc. When that was completed we found out the rental had no pigtail for the lights. I was told they didn't have one if we would drive approx. 5 miles and purchase one I would be reinbused, which I did.

Évaluation :

5

Great service every time I've used this location.

Évaluation :

1

I asked if they would help me load my car onto the car carrier since I had no experience. They would not do that. When I hired men to assist in loading the truck and carrier they found the left strap that secured the wheel was broken. On the trip we hit rain. Wipers were bad and no washer fluid. So I had to buy some. I don't like people putting my life at risk!!! Very poor experience! Why would you send a client on an 800 mile trip with a vehicle in those conditions? I'm being nice in my comments so you can multiply by 100 for my true feelings Steve Kenyon 45 Hickory Rd Gordonville, TX. 76245 903-814-4963 Sent from my iPhone

Évaluation :

2

Very difficult drop off location. Online rentals SUCK.

Évaluation :

4

They showed the tank at 3/4 full, it was between 1/2 and 3/4 when I picked it up

Évaluation :

5

Quick and prompt service

Évaluation :

5

When you order on line and check in, It should save time but it took as long as if I had just walked in and ask to get it.

Évaluation :

5

My car was stuck in highway. Stuff went to another location to pick up equipment for me. Excellent service

Évaluation :

1

When I called to make a reservation, the lady would answer "Hello". I had to call a couple of other times and again she would answer "Hello". It is standard practice that a business answer the phone with the name of the business. I pick up the U-haul trailer from the gas station. I go to the red-headed lady cashier and she starts to line me out with the equipment. Instead of finishing with me, she tends to a customer (three interruptions). While I was finishing with her, she does an about face to answer her personal phone. I went to connect the trailer and found about an inch of organic material, cotton, string, and broken pieces of plastic on the forward third of the flatbed trailer. I was in a rush and needed to leave.

Évaluation :

1

I wasn't given proper information and then expected to pay extra.

Évaluation :

2

the location I was given was not correct, not at 51 storage rather down the road at the Texico gas station. The the rental contract was done over the phone and had to repeat most of the information that was already in my reservation. When I returned the clerks had no idea what to do about returning the equipment. I called U haul to make sure it was checked in, it was not. I had to do a little maintenance with some WD40 on the ratchet straps.

Évaluation :

1

We used this truck innnnn town for 3 loades totalled maybe 30mi! We were charged over 100+ miles. This rep??? Didnt give a damn. These people screwed me outta well over $100!!!!!! Point blank!

Évaluation :

4

Owner was very friendly and accommodating

Évaluation :

3

Should not have been charged an extra day for less than an hour, almost 7 pm drop off when uhaul said 6pm and I didn't even rent it until after 630pm so I was told 24 hour rental but not according to uhaul.

Évaluation :

2

Strange location, inside a gas station and car wash. Internet did not work to finalize the transaction.

Évaluation :

1

Very poor and slow service. Took over an hour to do paperwork on computer. We were the only customers. Didnt get paperwork...she said printer was out of ink. So it was emailed to me.

Évaluation :

4

Everything went well. Only complications we had is that some of the units have steps to get to them. Makes furniture a bit harder to get into the unit. Other than that seems like a very clean place!

Évaluation :

1

The absolute worst experience I've ever had with a business... even so much that a police case has been created over the matter. The owner/manager was unbelievably unprofessional.

Évaluation :

1

There is absolutely no way in the world I would ever rent from this place ever again, and if I could get away with it I would never rent from U-Haul again. This place was a nightmare x1000!!!!!!! I will go out of my way to let people know not to rent trailers from this dealer!!!!!!

Évaluation :

5

They were prompt in contacting me about the Unit.

Évaluation :

5

In fact, the guy running the place was about to leave but chose to check me in instead of having the employee inside do so. I thought that showed an above the normal level of caring for the customer.

Évaluation :

5

Staff was extremely friendly amd helpful. 10/10 Could be more parking space. Could also mention that the drop off is at the gas station not 51 self storage. 51 self storage had the smallest parking lot ever and it was extremely hard to get 2 vehicles out once we finally figured out that it wasnt actually at that location.

Évaluation :

3

There's construction going on along with the tight quarters...difficult getting vehicles in to move into unit and materials in roadway. had to get out and move to not run over. Appears safe.

Évaluation :

5

The manager was prompt and helpful. I will recommend this business to my friends.

Évaluation :

3

There was trash under the seats and a strong smell in the cab. The tag light was not working (found this out when I got pulled over for it)

Évaluation :

1

I moved out 3 months ago. I have been charged the last two months and haven't received any kind of refund. Everytime I talk to owner they give me the runaround. This place is ran by criminals.

Évaluation :

5

Great experience

Évaluation :

5

No comment

Évaluation :

5

Everything went great

Évaluation :

4

It always looked clean and secured. The front drive was a little narrow if someone is at their storage room, but that only happened once. All and All, it felt more secure then other places I have used

Évaluation :

5

I appreciate the courteous and professional communication regarding the storage facility. Our unit was clean and relatively easily accessible.

Évaluation :

2

Unable to get a unit from here

Évaluation :

4

I think it would be better sometimes if the manager could be met. It is important to have eye contact when performing business. When I do not see the person even after pe, It concerns me.

Évaluation :

5

Storage facility was safe and clean and convenient. Would highly recommend.

Évaluation :

4

very pleased

Évaluation :

3

I rented the uhaul for 1 day but because of the weather it was stuck in the mud so I had to keep it longer. I contacted uhaul and was told they wouldn't charge me for all of it but they did. And I only went 10 miles so the gas gauge didn't go down like they are showing. Not very happy

Évaluation :

3

Had a few problems, would have been better if someone was on site to assist.

Évaluation :

2

Asked for a specific location to drop off, and owner asked me about how many miles I needed and proceeded to book me for a in-town trip which required me to drive all the way back from where I moved from to bring it back by 8pm that night. I specifically asked for a drop off in my new city. So after a full day of moving I had to bring it back to that location to avoid a $250 charge!! Not happy!!

Évaluation :

5

Storage was clean good experience ken

Évaluation :

1

I did not move out. Where are my things? I have paid them. There has been no communication!!!!

Évaluation :

5

Good good good ......

Évaluation :

5

can you tell me why I had to pay full price when I moved mid month.

Évaluation :

3

I had trouble with the online system but once I called it was very easy to rent.

Évaluation :

3

Have people that speak English

Évaluation :

2

I put in more gas then I was spoused to it had 3 quarters when I started and I knocked it down to 1/2 a tank then I put in $30 in and it filled it to full and when I asked if the extra gas I put in would be taken of the total price they told me no we don't do that in that's why I will never use halls company ever again

Évaluation :

3

Prepaid/registered, etc. online however I was required to repeat the entire process on location. Waste of time and too much credit card exposure to go through the process twice. I was not required to do this last month when I rented the same size truck.

Évaluation :

5

Nice and friendly..loved it

Évaluation :

5

Excellent service We will use them every time

Évaluation :

5

Nice friendly local people to work with

Évaluation :

3

Drop off location was also convenience store where I got passes up to other customers several times. Not sure that the worker had done many uhaul transactions before.

Évaluation :

1

have customer service that ANSWERS THE PHONE

Évaluation :

3

The truck had trash in it, had not been cleaned. Even found a driver's license from a previous driver. The safety chains were improperly hooked up, causing binding & making turns difficult.

Évaluation :

1

Reservation was not noted. Gentleman at the store did not speak English and did not know how to complete my rental. Had to call other people and then called Uhaul to complete reservation. No papers signed no contract and he did not go outside with me. Very disappointed at pickup was frustrating that nobody knew what was going on or how to even communicate with me.

Évaluation :

5

very nice helpful people

Évaluation :

5

bon

Évaluation :

3

This storage facility is clean and the owner is nice and professional.

Évaluation :

3

Propre

Évaluation :

3

The storage unit was ready gor us and in good working order.

Évaluation :

5

Very easy to work with and storage facility is clean.

Évaluation :

4

The facility was very clean and security cameras were being installed as I was mov9ng my things into the room.

Évaluation :

5

No hassle, easy move in

Évaluation :

5

very pleased with good service and friendly people. Very nice unit

Évaluation :

5

great people to deal with..excellent

Évaluation :

5

Customer service was great and getting in and getting out was a breeze!

Évaluation :

5

quick response and excellent service

Évaluation :

5

clean facility