Customer Reviews for 51 Self Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

The sales rep Bob was extremely helpful and kind. He was able to get me going really quick and gave me all the information I needed. I would definitely recommend this location and Bob to friends and family.

Évaluation :

4

Human interaction

Évaluation :

5

We just seem to have problems with spiders really bad. We even had to spray our unit before we moved out. Every time we went to check on things the spiders were terrible.

Évaluation :

1

The people there were rude. The guy that rented it took half hour to finish the check in and give me the key. He asked me all kind of personal questions about what I was doing. Because of this I finished my move late and had to return the equipment after hours which added an extra 27 $charge. Also, the location that he sent me for drop off had the roads closed so I couldn't get in and when I called U-haul to get an alternative location the wait time was 20 minutes. I called back to this location for advice only to be scolded and treated very rudely by whomever answered the phone. I will never use U-haul again for my moves.

Évaluation :

1

First the Person checking me out was yelling at me because I could not provide the address of where the truck will be return. Not my problem. I offered to google an address for him but it was not good enough. He contacted his manger 3 or more times for assistance, placing him on speaker, hard to hear. They could understand I was trying to move purchased exercise equipment from Gainesville to Mckinney. it did not make sense to this uhaul agent. He claimed I did not understand the Uhaul software, ok, not my job or problem. I just wanted to rent the truck and return it at a location near my home. Plus the truck smelled and drove rather rough

Évaluation :

5

I've used the facility for 2 years and very satisfied with the cleanlines, the efficiency, professionalism and help I've received. Simon is great to work with he's always available, helpful and pleasant. Thank you,

Évaluation :

3

The rep was not very friendly. The truck was supposed to have a dolly but didn't. I had to sweep out the back of the truck myself. There was also trash left over in the cab that wasn't cleaned out.

Évaluation :

3

The location was actually fine, but it was after hours when I dropped off. No one answered the phone and the app wouldn't work. So, I just put the key in the box and left the truck parked out front. Not sure if that was proper procedure . Would like more clear instructions

Évaluation :

5

Overall very great place.

Évaluation :

5

Every good storage units. Didn't worry about my stuff we'll take care of.

Évaluation :

5

Excellent service by Bob!!!!

Évaluation :

5

Absolutely would recommend 51 Storage. The Staff was so kind and professional and always so helpful in everyway. What a great experience. Merci

Évaluation :

2

The equipment was in good standing. It hadn't been swept before we left with it but we returned it that way. Not a bad location overall just rough service. The lady didn't seemed trained in renting so was asking us questions to turn us away. Luckily another one was there and guided her. Wasn't our original choice got the job done but always stick with your gut if it wasn't your first choice.

Évaluation :

1

Reserved for a location that was closed and wasn't notified. Waited an 1 1/2 to get the truck. Drop of was confusing went to three different places to drop of truck.

Évaluation :

5

We were running a little late but they helped us anyway, Very nice people!!

Évaluation :

5

thank you for everything and being so understanding.

Évaluation :

5

Each time I Had the opportunity to correspond with the Storage manager it was very pleasant and professional and I appreciated the time that he always gave me. Storage building was always very clean up-to-date access codes always worked. Merci

Évaluation :

5

was really satisfied with everything

Évaluation :

2

It took forever to get the contract completed because they had to wait on people buying cokes, candy, chips and etc. When that was completed we found out the rental had no pigtail for the lights. I was told they didn't have one if we would drive approx. 5 miles and purchase one I would be reinbused, which I did.

Évaluation :

5

Great service every time I've used this location.

Évaluation :

1

I asked if they would help me load my car onto the car carrier since I had no experience. They would not do that. When I hired men to assist in loading the truck and carrier they found the left strap that secured the wheel was broken. On the trip we hit rain. Wipers were bad and no washer fluid. So I had to buy some. I don't like people putting my life at risk!!! Very poor experience! Why would you send a client on an 800 mile trip with a vehicle in those conditions? I'm being nice in my comments so you can multiply by 100 for my true feelings Steve Kenyon 45 Hickory Rd Gordonville, TX. 76245 903-814-4963 Sent from my iPhone

Évaluation :

2

Very difficult drop off location. Online rentals SUCK.

Évaluation :

4

They showed the tank at 3/4 full, it was between 1/2 and 3/4 when I picked it up

Évaluation :

5

Quick and prompt service

Évaluation :

5

When you order on line and check in, It should save time but it took as long as if I had just walked in and ask to get it.

Évaluation :

5

My car was stuck in highway. Stuff went to another location to pick up equipment for me. Excellent service

Évaluation :

1

When I called to make a reservation, the lady would answer "Hello". I had to call a couple of other times and again she would answer "Hello". It is standard practice that a business answer the phone with the name of the business. I pick up the U-haul trailer from the gas station. I go to the red-headed lady cashier and she starts to line me out with the equipment. Instead of finishing with me, she tends to a customer (three interruptions). While I was finishing with her, she does an about face to answer her personal phone. I went to connect the trailer and found about an inch of organic material, cotton, string, and broken pieces of plastic on the forward third of the flatbed trailer. I was in a rush and needed to leave.

Évaluation :

1

I wasn't given proper information and then expected to pay extra.

Évaluation :

2

the location I was given was not correct, not at 51 storage rather down the road at the Texico gas station. The the rental contract was done over the phone and had to repeat most of the information that was already in my reservation. When I returned the clerks had no idea what to do about returning the equipment. I called U haul to make sure it was checked in, it was not. I had to do a little maintenance with some WD40 on the ratchet straps.

Évaluation :

1

We used this truck innnnn town for 3 loades totalled maybe 30mi! We were charged over 100+ miles. This rep??? Didnt give a damn. These people screwed me outta well over 100,00 $!!!!!! Point blank!

Évaluation :

4

Owner was very friendly and accommodating

Évaluation :

3

Should not have been charged an extra day for less than an hour, almost 7 pm drop off when uhaul said 6pm and I didn't even rent it until after 630pm so I was told 24 hour rental but not according to uhaul.

Évaluation :

2

Strange location, inside a gas station and car wash. Internet did not work to finalize the transaction.

Évaluation :

1

Very poor and slow service. Took over an hour to do paperwork on computer. We were the only customers. Didnt get paperwork...she said printer was out of ink. So it was emailed to me.

Évaluation :

4

Everything went well. Only complications we had is that some of the units have steps to get to them. Makes furniture a bit harder to get into the unit. Other than that seems like a very clean place!

Évaluation :

1

The absolute worst experience I've ever had with a business... even so much that a police case has been created over the matter. The owner/manager was unbelievably unprofessional.

Évaluation :

1

There is absolutely no way in the world I would ever rent from this place ever again, and if I could get away with it I would never rent from U-Haul again. This place was a nightmare x1000!!!!!!! I will go out of my way to let people know not to rent trailers from this dealer!!!!!!

Évaluation :

5

They were prompt in contacting me about the Unit.

Évaluation :

5

In fact, the guy running the place was about to leave but chose to check me in instead of having the employee inside do so. I thought that showed an above the normal level of caring for the customer.

Évaluation :

5

Staff was extremely friendly amd helpful. 10/10 Could be more parking space. Could also mention that the drop off is at the gas station not 51 self storage. 51 self storage had the smallest parking lot ever and it was extremely hard to get 2 vehicles out once we finally figured out that it wasnt actually at that location.

Évaluation :

3

There's construction going on along with the tight quarters...difficult getting vehicles in to move into unit and materials in roadway. had to get out and move to not run over. Appears safe.

Évaluation :

5

The manager was prompt and helpful. I will recommend this business to my friends.

Évaluation :

3

There was trash under the seats and a strong smell in the cab. The tag light was not working (found this out when I got pulled over for it)

Évaluation :

1

I moved out 3 months ago. I have been charged the last two months and haven't received any kind of refund. Everytime I talk to owner they give me the runaround. This place is ran by criminals.

Évaluation :

5

Great experience

Évaluation :

5

No comment

Évaluation :

5

Everything went great

Évaluation :

4

It always looked clean and secured. The front drive was a little narrow if someone is at their storage room, but that only happened once. All and All, it felt more secure then other places I have used

Évaluation :

5

I appreciate the courteous and professional communication regarding the storage facility. Our unit was clean and relatively easily accessible.

Évaluation :

2

Unable to get a unit from here

Évaluation :

4

I think it would be better sometimes if the manager could be met. It is important to have eye contact when performing business. When I do not see the person even after pe, It concerns me.

Évaluation :

5

Storage facility was safe and clean and convenient. Would highly recommend.

Évaluation :

4

very pleased

Évaluation :

3

I rented the uhaul for 1 day but because of the weather it was stuck in the mud so I had to keep it longer. I contacted uhaul and was told they wouldn't charge me for all of it but they did. And I only went 10 miles so the gas gauge didn't go down like they are showing. Not very happy

Évaluation :

3

Had a few problems, would have been better if someone was on site to assist.

Évaluation :

2

Asked for a specific location to drop off, and owner asked me about how many miles I needed and proceeded to book me for a in-town trip which required me to drive all the way back from where I moved from to bring it back by 8pm that night. I specifically asked for a drop off in my new city. So after a full day of moving I had to bring it back to that location to avoid a 250 $charge!! Not happy!!

Évaluation :

5

Storage was clean good experience ken

Évaluation :

1

I did not move out. Where are my things? I have paid them. There has been no communication!!!!

Évaluation :

5

Good good good ......

Évaluation :

5

can you tell me why I had to pay full price when I moved mid month.

Évaluation :

3

I had trouble with the online system but once I called it was very easy to rent.

Évaluation :

3

Have people that speak English

Évaluation :

2

I put in more gas then I was spoused to it had 3 quarters when I started and I knocked it down to 1/2 a tank then I put in 30 $in and it filled it to full and when I asked if the extra gas I put in would be taken of the total price they told me no we don't do that in that's why I will never use halls company ever again

Évaluation :

3

Prepaid/registered, etc. online however I was required to repeat the entire process on location. Waste of time and too much credit card exposure to go through the process twice. I was not required to do this last month when I rented the same size truck.

Évaluation :

5

Nice and friendly..loved it

Évaluation :

5

Excellent service We will use them every time

Évaluation :

5

Nice friendly local people to work with

Évaluation :

3

Drop off location was also convenience store where I got passes up to other customers several times. Not sure that the worker had done many uhaul transactions before.

Évaluation :

1

have customer service that ANSWERS THE PHONE

Évaluation :

3

The truck had trash in it, had not been cleaned. Even found a driver's license from a previous driver. The safety chains were improperly hooked up, causing binding & making turns difficult.

Évaluation :

1

Reservation was not noted. Gentleman at the store did not speak English and did not know how to complete my rental. Had to call other people and then called Uhaul to complete reservation. No papers signed no contract and he did not go outside with me. Very disappointed at pickup was frustrating that nobody knew what was going on or how to even communicate with me.

Évaluation :

5

very nice helpful people

Évaluation :

3

It would be nice to have the outside of the trucks clean. The insides were clean and in good repair. The 20ft handled much better than the 15ft

Évaluation :

4

Make sure the doors are closed and locked before taking it! We got about a mile down the road before another motorist informed us they were open and swiniging around.

Évaluation :

5

excellent service..loved it

Évaluation :

5

bon

Évaluation :

5

Great location and great people working here. Helpful and quick service

Évaluation :

5

Thank you. Wonderful and helpful people.

Évaluation :

1

This is a convenience store, so plan on being there a long time to get things complete.They have customers to tend to at the same time, with one agent. Make sure to get things taken care of before you leave. This way you don't have to deal with “ you did not return utility Dollie ( that you never left with in the first place) . Also truck was not clean, it was that way when we picked it up. It was a mess to rent at this location & caused so many issues when we returned it. Awesome ppl at the location we returned it to. They take great care of customers & equipment.

Évaluation :

3

This storage facility is clean and the owner is nice and professional.

Évaluation :

3

The storage unit was ready gor us and in good working order.

Évaluation :

5

Good service .. highly recommend

Évaluation :

5

Great people very easy to deal with. Highly recommended. ?? thank you

Évaluation :

5

Renting often here. Great location

Évaluation :

5

Overall good experience .. courteous people

Évaluation :

1

The people that work at that Uhaul location are so rude they try to double charge i should of requested a refund for their behavior

Évaluation :

5

Bien

Évaluation :

5

Owner Simon was very helpful. I will definitely recommend 51 Self Storage to my family and friends.

Évaluation :

2

Did not have furniture pads as requested. Truck was dirty.

Évaluation :

5

Great customer service, easy rental. I will be renting from here again

Évaluation :

5

Courteous and very helpful

Évaluation :

2

The larger truck that I reserved was not there. I was given a smaller truck and had to utilize my own pickup truck, or pay the 0,99 cents/mile charge for two trips. I still incurred the cost of gas and wear and tear, for my truck. I returned the Uhaul truck with extra gas to boot. They wiuld not reimburse me for any of the aforementioned. Incompetent, at best!

Évaluation :

5

Good service

Évaluation :

5

Overall good experience

Évaluation :

2

Well 1st thing is they couldn't find my reservation then the gentleman told me wheb I asked if he could please help because my father's is 84 yrs old and just had back surgery he tild me he didn't know how to do it

Évaluation :

4

Overall a good and easy experience.

Évaluation :

1

I WILL NEVER USE UHAUL AGAIN!!!! Worst experience!!!! They screwed my whole reservation up had to drive an hour out of my way to get a uhaul that acted like it was going to break down any minute!!

Évaluation :

5

This is the best uhaul place in town. People are very friendly and helpful

Évaluation :

4

The facility was very clean and security cameras were being installed as I was mov9ng my things into the room.

Évaluation :

5

Excellent service.

Évaluation :

1

The drop-off location was not well signed. The person taking back the U-Haul rental,was not at all very accommodating to say the least! He made it seem like we were intruding on his time, what a jerk!!

Évaluation :

5

very pleased with good service and friendly people. Very nice unit

Évaluation :

5

great people to deal with..excellent

Évaluation :

5

Very clean, friendly service, easy to reserve

Évaluation :

5

Good service