My experience was great! The employees, Caroline and Zachary did everything that they said that they would do excellently! E.I.
Ehiaghe I
Customer Reviews for 51 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Office lady at 51 Storage were extremely helpful and courteous, the facility was well maintained and clean. However the mouse problem is not OK. Almost everything in my unit had damage to multiple items due to pest problems, mouse chewing, urine and feces, tons of spiders and webs, flooding when heavy rain. Protect your belongings.
Bobby P | Expérience généraleBoth pickup and drop off was easy and both had extremely nice and helpful staff!
PERRY HDid not have the supplies I needed such as dollys but we made it work and the price was great.
ANDREW OI never spoke to anyone because I used the self drop off but the app forces you to choose whether or not the personnel was helpful or not. As far as I could tell there was only one space for drop offs. Absolutely no room for after hours drop offs other than that one space. Otherwise all was good.
BARRY EMiss Caroline is absolutely awesome thank you for everything and God bless have a wonderful day
Vicki W | Expérience généraleGreat people and customer service.Thanks
Frank B | Expérience généraleStaff very friendly as well.
CHRISTA LThey were so helpful! I wouldn’t change a thing!
Jaxon HWe had multiple units here for the last few years. We have always had exceptional service and communication. The units and yard were always clean. We had tried other places in town previously and had problems. We would 100 % recommend 51 Storage.
Michael B | Expérience généraleWe were very happy with the units. The only issue we had was mice. We found several dead, a nest or 2. We also found rice and candy wrappers in our unit that they had carried into the unit. People should not put food in storage units it attracts the mice. The company did have mice baits out which probably helped. But thank you for keeping our belongings safe. Our last facilities not and we lost over $10 000 worth of belonging. Thanks again
DEBBIE H | Expérience généraleFirst told me they don't accept trailers then made me unhitch the trailer.
Michael MEasy to work with
Ethan PGreat facility and great customer service. Very convenient location.
JAMES G | Expérience généraleThe man that works in the office is wonderful. Answers the phones after hours and always answers when we have a question or concern.
Brandi J | Expérience généraleVery friendly staff and reasonable prices.
Kevin B | Expérience généraleAlways clean. Felt like everything was secure. Always someone friendly if I had a question. 5 star rating.
PENNY J | Expérience généraleEveryone at 51 Storage were extremely helpful and courteous, the facility was well maintained and clean. However the mouse problem is not OK. Received damage to multiple items due to mouse chewing, urine and feces. Protect your belongings.
Johnny C | Expérience généraleThe website was easy to use and alsl details was includes for the properry. Caroline was very professional and straight forward with my registration process on the phone. The whole process was easy and I didn't have to go to the office to sign any paperwork just do an e sign on email. The dis locks they sell works good and you can use your own locks as well and they leave it in your unit, they cut the package open for you so you don't have to do it. I really like the fact they are 24 hours and a live on manager is on site if you need them. Finding the storage unit was easy. Storage I rented is clean and leaving the site was easy. So far I really like my experience and they really helped my whole moving process quick and stress free. Would recommend for anyone needing storage rent.
Ha T | RéservationWE CANCELLED THIS CONTRACT ALREADY!
Sherry M | RéservationWe stored our travel trailer there for about 1,5 years. The office staff is friendly. The price was reasonable for a covered spot with electricity and easy to access. We only left because we no longer needed to store our RV.
tia s | Expérience généraleVery good facility. I needed to arrive while office was closed. They got me fixed up online so I could move it. Nothing but good to say about 51 storage
James W | Réservationbon
Terry H | RéservationI always felt safe and secure in the facility. Would definitely use it again if I needed the storage space.
Dan F | Expérience généraleWasn't able to get our cash deposit back on-site. They had to submit a request to U-Haul and then they mail out a check.
Chase HNothing all was great
myna wWithin the 3 years of having 2 storages at 51 Storage, the price kept on increasing.
Dominic N | Expérience généraleWent well I had to move to another unit last minute due to space was fortunate for help to move to bigger spot
Janette L | RéservationTrain the employees before letting them work solo. Spent 45 minutes waiting for the employee to get the agreement filled out.
RONALD PGreat reception, helpful staff. Thanks 👍
George M | RéservationSuper helpful
George MGreat storage facility. Loved the easy entry/exit access through the app. Employees are very nice and helpful.
JENNIFER H | Expérience généraleexcellent établissement
faisal r | Expérience généraleGrade of A+
Charles W | Expérience généraleThis location felt like it was in the middle of nowhere and was closed at 5pm on a Friday. Trying to find it at night was not easy. Only chose it because it was on the way home.
Michael MAngie was great. She was real friendly and helpful and it was real easy to pay the rent with her via text. If I ever have to rent again I will definitely go back. Thank you Angie from Gainesville tx
Kelly L | Expérience généraleWe were completely satisfied with 51 Storage. The location was convenient and the staff very courteous. We felt that our belongs were safe and we alway felt safe anytime we needed to pick something up.
DONNIE P | Expérience généraleWe had issues getting the U-Haul back on time. We called uhaul and talked to them about bringing it in the next day and was told that that would be fine with no charges that would not be a problem. Then we were charged for two days of being late instead of just the one that we were late. When we called customer service we talk to a man at 918-259-0332 and he was not accomodating at all. Would not even listen to what we had to say. We were lied to by several people. I know no one cares though by the way we were treated.
Lisa NProfessional and friendly. Would recommend!
Stacey J | Expérience généraleThey need a restroom for customers.
George C | Expérience généraleI had my storage unit for about maybe 6 months and when I came back to get my stuff the unit was COVERED In LIVE and dead spider, crickets, ROACHES, and many more bugs AND the DUST was just awful.. I wouldn't recommend this place to anyone unless you want your stuff covered in cobwebs insects and thick dust. And to add the reason I canceled I had auto pay and one month I was expecting it to come out and it never did so I called and they said "someone" called and said we were going to cancel and move out.. idk who else would have access to my stuff but that did not happen. And they were trying to make me pay an extra $15 fee for their mistake and they ended up charging me the fee anyways even tho it was their fault. And then when I called to cancel because I was so upset and worried they would do that again they said I owed them $95 after just paying tue last month. And a $15 charge for their mistake. So I do NOT recommend this place. I have to go get so many things cleaned and or throw away…. Save your money it would be Better to just leave your stuff outside.
Breann R | Expérience généraleThe fact I set up my storage and was able to use it without seeing someone in person is amazing. I was in a bad spot when I needed to rent it. And they made that process smooth as CAn be.
Krystal M | Expérience généraleIt was so easy to return no staff necessary.
Mari MEveryone that I talked to at the 51 Storage was friendly and helpful. I will be happy to rent another storage unit from them if the need arises in the future. Very good experience.
Marilyn B | Expérience généraleNever went in the office, didn’t give me any option for that
Darrin D | Expérience généraleThank you for the years I had been ;with you. You just got too expensive for me to maintain a storage place. Mary Rees
MARYANN R | Expérience généraleWorst service I’ve ever had in any business!
Jimmy SThe uhaul representative was extremely efficient and helpful. Highly recommended. Thank You
Kenwin LWhen returning truck have more friendly customer service.
Dawn SCorrect the hours on the website. Don't change someone's reservation without proper identification (mine was changed by two days and given to someone else with my credit card). Vehicle milage was off by a couple of miles.
Colleen HVery clean and well maintained.
katie J | Expérience généraleI was very pleased and did not have to worry about my belongs. Merci encore.
Donna M | Expérience généraleNice place no problems, worked out great for me.
Penny M | Expérience généraleThe owner has always been helpful and kind. Need pickups in Gainesville sometimes that would help.
robert dthe man running the place is extremely professional. I only had one problem while renting here. the uhaul webpage was down and I couldn't pay my rent online. The owner took my call and told me that he wouldn't worry about late fees since I called him. I know that people probably come to him with problems all the time, but he was just good at customer service. I hate to leave a place that was so well run. I moved into a new place with more room otherwise i would stay a customer.
mathew b | Expérience généraleYes, the personnel was very helpful
lester hI ordered two dolly's and furniture blankets with the truck reservation. None of those were available. The site stated that his hours started at 9 am…he made us come back an hour later. It's housed inside a convenience store. He could have given us the truck then as it was there. We had to find something to do for an hour.
Melissa LIt was convenient and helpful at the time I needed it.
Richard W | Expérience généraleVery nice people and great facility.
Gene B | Expérience généralegreat access and multiple access locations and wide aisles for ease of getting around. management very friendly and helpful.
Tom K | Expérience généraleI would recommend this to anyone that is looking for a nice, clean and secure place to store belongings.
perry w | Expérience généraleIt was a great experience for me and my comfort level was great knowing my stuff was secured.
violet s | Expérience généraleIt wasn't clean in back. Glass and stuff in there. I asked the lady she said she doesn't clean them she just rents them out. I cleaned it myself. Not sure if that's policy or not she said the customer cleans not her so I guess the last customer didn't clean and she didn't feel the need to for the next customer. I'm Not mad I don't really care but you ask for feedback so I'll give it. Plus rexters self storage in Gainesville Texas is saying I owe 300 for storage and charging me for November when she's kicking me out I don't even understand how it could say that on my account. I'm less satisfied as I have ever been with uhaul but again I'm Not angers just dissatisfied. Thanks
Shawn CThe clerk had no idea how to check in my rental. I spent over an hour there and I still don't have a receipt. The manager was not on site and said he would check my rental in remotely. The clerk at the gas staion literally said he hates Uhaul and hates doing rentals. I won't be using Uhaul anymore. I need someone from customer service to make sure I was charged correctly.
RON SCustomer service when picked up was good. When dropping off. It was very poor and not helpful. Wouldn't help with anything
Steffon Kgreat experience and would use this facility again. also very helpful and kind
Elizabeth F | Expérience généraleI showed up up 7:20am for a 7:30am pick up very long story after 3 calls to uhaul and alot of back and forward I finally left with a truck 9am. Worst yet they charged me for the time I sat in store trying to get truck due to lady not being trained to properly rent out vehicles. The straw for me though was once I came to return truck I was told rudely that next time I want a truck come after 10a cause there busy with customers (like I'm not one) and the morning lady doesn't have time to deal with it. The truck itself was clean but the brakes had issue and the transmission was slipping extremely bad. I have used this location 2 times before without issue but this was unacceptable. I wonder is that a uhaul policy that posted hours of operation subject to when we got time for you......
Cliff Rnot very personal
David VGreat place and easy to work with!!
Royce A | Expérience généraleBut unfortunately the vehicle after leaving had AC issues and did not work 90 % of the travel time making it very uncomfortable and during a heat warning. So the locations were ok but the vehicle made the oversal experience a complete failure. Especially since you have in bold letters nice cooked ac cabin. Big failure. I feel I overpaid and honestly should be refunded 100 % because when I called to complain the guy showed no interest and said just note it on the return. So complete failure on your companies part.
WILLIAM SA/C didn't work in the truck. Was very uncomfortable. Especially on a 98 degree day.
Allen DStorage unit great i just live 9 hrs away.
billie b | Expérience généraleMy wife and I used this location for about six years after we moved to DFW from Oklahoma City. It was super handy, always open when we needed it, and our belongings were always safe. Absolutely happy with our time here. We recently moved and now have enough space to store our own belongings, otherwise we would happily keep using 51 Storage.
GREG H | Expérience généraleVery clean, would use again if needed.
regina i | Expérience généraleThis location and store were okay. The reason I am giving it a poor rating is because the U-Haul person was not on site, when I arrived to return the truck, and I was erroneously charged for an extra day on the rental, when I had actually returned the truck an hour and a half early. I called to resolve this matter, when I was emailed a receipt with the charges, and once I was able to get in touch with the guy, he said I would need to contact someone at U-Haul.com, even though his store was the one charging me, and he offered no other solution or apology. Thankfully, I had taken a picture of the mileage and fuel level on my phone, so it showed the date and time of my return, and the customer service at U-Haul was able to refund the charge. I would not recommend renting from or returning equipment from this location, however.
TERI AA/C didn’t work.
david bThank you I really enjoyed the storage unit . I worked in Gainesville and live in valley view and it was so convenient. And Angie was very nice when I spoke with her I will recommend ya
MARY G | Expérience généraleEverything was great except the windshield wipers were in horrible condition. It rained and I couldn't see a thing hardly when I had to use the wipers. Could be dangerous. They need to be replaced. Probably got overlooked when doing routine maintenance.
Wesley YThis is a very nice facility. It is clean and well maintained. The service was great.
Sarah P | Expérience généraleThe website told me it was available @8am the person at the gas station cant even work the uhaul paperwork had to wait until the owner got to the 1 1/2 hrs later horrible experience
MARTIN CMr. Bob, ( GM) was very pleasant and was very helpful. He explained everything and walked me through the process. Mr.Bob is a AWESOME and AMAZING person. MERCI
Frederick MThank you very much for your attention to detail.
John B | Expérience généraleWe had a great experience with 51 storage! We had a late arrival on a Sunday and were welcomed without hesitation. When we discovered that our climate controlled units were far from the entrance, we made a call and were given a closer unit. Excellent service! Clean units!
Andrew B | Expérience généraleSpeed up the process.
Tonya PThe site did not have the 10' truck I reserved and I had to upgrade to 20'. Worked out okay but would be nice to know in advance.
Mark HI felt that my stuff was will taking care of..
NANCY S | Expérience généraleThere was a lot wrong with everything. I go to pick up truck and guy hands me the keys. Doesn't walk me out to the vehicle. I go back into store bc the key didn't work on the truck I thought it was. He then told me I had to go to the back. I walk through wet knee high grass and finally find the right truck. Get in and get all the way home to realize no dollys or pads were in the truck. I went back to get dollys and pads. No pads available and got one dolly. By the time I got back we did not need dolly as the guys physically lifted those items. Very frustrating when you are on a time crunch to get things done and the store was over 30 min one way away. My invoice still shows all the supplies and extra miles for driving back to the store need to be adjusted.
Jennifer LYall were amazing .
kristina b | Expérience généraleThe sales rep Bob was extremely helpful and kind. He was able to get me going really quick and gave me all the information I needed. I would definitely recommend this location and Bob to friends and family.
KEVIN SHuman interaction
Scott WWe just seem to have problems with spiders really bad. We even had to spray our unit before we moved out. Every time we went to check on things the spiders were terrible.
angela v | Expérience généraleThe people there were rude. The guy that rented it took half hour to finish the check in and give me the key. He asked me all kind of personal questions about what I was doing. Because of this I finished my move late and had to return the equipment after hours which added an extra $27 charge. Also, the location that he sent me for drop off had the roads closed so I couldn't get in and when I called U-haul to get an alternative location the wait time was 20 minutes. I called back to this location for advice only to be scolded and treated very rudely by whomever answered the phone. I will never use U-haul again for my moves.
LILLIAN MFirst the Person checking me out was yelling at me because I could not provide the address of where the truck will be return. Not my problem. I offered to google an address for him but it was not good enough. He contacted his manger 3 or more times for assistance, placing him on speaker, hard to hear. They could understand I was trying to move purchased exercise equipment from Gainesville to Mckinney. it did not make sense to this uhaul agent. He claimed I did not understand the Uhaul software, ok, not my job or problem. I just wanted to rent the truck and return it at a location near my home. Plus the truck smelled and drove rather rough
Alicia JI've used the facility for 2 years and very satisfied with the cleanlines, the efficiency, professionalism and help I've received. Simon is great to work with he's always available, helpful and pleasant. Thank you,
KAMEL W | Expérience généraleThe rep was not very friendly. The truck was supposed to have a dolly but didn't. I had to sweep out the back of the truck myself. There was also trash left over in the cab that wasn't cleaned out.
Cynthia TThe location was actually fine, but it was after hours when I dropped off. No one answered the phone and the app wouldn't work. So, I just put the key in the box and left the truck parked out front. Not sure if that was proper procedure . Would like more clear instructions
REBECCA NOverall very great place.
james c | Expérience généraleEvery good storage units. Didn't worry about my stuff we'll take care of.
michael m | Expérience généraleExcellent service by Bob!!!!
Robert BAbsolutely would recommend 51 Storage. The Staff was so kind and professional and always so helpful in everyway. What a great experience. Merci
lee m | Expérience généraleThe equipment was in good standing. It hadn't been swept before we left with it but we returned it that way. Not a bad location overall just rough service. The lady didn't seemed trained in renting so was asking us questions to turn us away. Luckily another one was there and guided her. Wasn't our original choice got the job done but always stick with your gut if it wasn't your first choice.
Kenneth MReserved for a location that was closed and wasn't notified. Waited an 1 1/2 to get the truck. Drop of was confusing went to three different places to drop of truck.
Norma BWe were running a little late but they helped us anyway, Very nice people!!
Penny Rthank you for everything and being so understanding.
BARBARA T | Expérience généraleEach time I Had the opportunity to correspond with the Storage manager it was very pleasant and professional and I appreciated the time that he always gave me. Storage building was always very clean up-to-date access codes always worked. Merci
william m | Expérience généralewas really satisfied with everything
margaret w | Expérience généraleIt took forever to get the contract completed because they had to wait on people buying cokes, candy, chips and etc. When that was completed we found out the rental had no pigtail for the lights. I was told they didn't have one if we would drive approx. 5 miles and purchase one I would be reinbused, which I did.
charles aGreat service every time I’ve used this location.
David CI asked if they would help me load my car onto the car carrier since I had no experience. They would not do that. When I hired men to assist in loading the truck and carrier they found the left strap that secured the wheel was broken. On the trip we hit rain. Wipers were bad and no washer fluid. So I had to buy some. I don't like people putting my life at risk!!! Very poor experience! Why would you send a client on an 800 mile trip with a vehicle in those conditions? I'm being nice in my comments so you can multiply by 100 for my true feelings Steve Kenyon 45 Hickory Rd Gordonville, TX. 76245 903-814-4963 Sent from my iPhone
STEEVE KVery difficult drop off location. Online rentals SUCK.
Audrey SThey showed the tank at 3/4 full, it was between 1/2 and 3/4 when I picked it up
Steve BQuick and prompt service
BRITTANY MWhen you order on line and check in, It should save time but it took as long as if I had just walked in and ask to get it.
Jana LMy car was stuck in highway. Stuff went to another location to pick up equipment for me. Excellent service
mary dWhen I called to make a reservation, the lady would answer "Hello". I had to call a couple of other times and again she would answer "Hello". It is standard practice that a business answer the phone with the name of the business. I pick up the U-haul trailer from the gas station. I go to the red-headed lady cashier and she starts to line me out with the equipment. Instead of finishing with me, she tends to a customer (three interruptions). While I was finishing with her, she does an about face to answer her personal phone. I went to connect the trailer and found about an inch of organic material, cotton, string, and broken pieces of plastic on the forward third of the flatbed trailer. I was in a rush and needed to leave.
mike tI wasn't given proper information and then expected to pay extra.
lisa sthe location I was given was not correct, not at 51 storage rather down the road at the Texico gas station. The the rental contract was done over the phone and had to repeat most of the information that was already in my reservation. When I returned the clerks had no idea what to do about returning the equipment. I called U haul to make sure it was checked in, it was not. I had to do a little maintenance with some WD40 on the ratchet straps.
Brian SWe used this truck innnnn town for 3 loades totalled maybe 30mi! We were charged over 100+ miles. This rep??? Didnt give a damn. These people screwed me outta well over $100!!!!!! Point blank!
James MOwner was very friendly and accommodating
BRIAN P | RéservationShould not have been charged an extra day for less than an hour, almost 7 pm drop off when uhaul said 6pm and I didn't even rent it until after 630pm so I was told 24 hour rental but not according to uhaul.
Elana OStrange location, inside a gas station and car wash. Internet did not work to finalize the transaction.
Thomas OVery poor and slow service. Took over an hour to do paperwork on computer. We were the only customers. Didnt get paperwork...she said printer was out of ink. So it was emailed to me.
kim aEverything went well. Only complications we had is that some of the units have steps to get to them. Makes furniture a bit harder to get into the unit. Other than that seems like a very clean place!
Katie B | RéservationThe absolute worst experience I've ever had with a business... even so much that a police case has been created over the matter. The owner/manager was unbelievably unprofessional.
ELIZABETH J | RéservationThere is absolutely no way in the world I would ever rent from this place ever again, and if I could get away with it I would never rent from U-Haul again. This place was a nightmare x1000!!!!!!! I will go out of my way to let people know not to rent trailers from this dealer!!!!!!
Christopher GThey were prompt in contacting me about the Unit.
Robert M | RéservationIn fact, the guy running the place was about to leave but chose to check me in instead of having the employee inside do so. I thought that showed an above the normal level of caring for the customer.
William TStaff was extremely friendly amd helpful. 10/10 Could be more parking space. Could also mention that the drop off is at the gas station not 51 self storage. 51 self storage had the smallest parking lot ever and it was extremely hard to get 2 vehicles out once we finally figured out that it wasnt actually at that location.
Ira BThere's construction going on along with the tight quarters...difficult getting vehicles in to move into unit and materials in roadway. had to get out and move to not run over. Appears safe.
Judi R | RéservationThe manager was prompt and helpful. I will recommend this business to my friends.
JANE L | RéservationThere was trash under the seats and a strong smell in the cab. The tag light was not working (found this out when I got pulled over for it)
Slade SI moved out 3 months ago. I have been charged the last two months and haven't received any kind of refund. Everytime I talk to owner they give me the runaround. This place is ran by criminals.
JACOB L | Expérience généraleGreat experience
BRIAN H | Expérience généraleNo comment
DORA m | Expérience généraleEverything went great
Jerrod F | RéservationIt always looked clean and secured. The front drive was a little narrow if someone is at their storage room, but that only happened once. All and All, it felt more secure then other places I have used
HERSCHEL A | Expérience généraleI appreciate the courteous and professional communication regarding the storage facility. Our unit was clean and relatively easily accessible.
Nathaniel S | RéservationUnable to get a unit from here
Scott F | RéservationI think it would be better sometimes if the manager could be met. It is important to have eye contact when performing business. When I do not see the person even after pe, It concerns me.
ROMELL C | RéservationStorage facility was safe and clean and convenient. Would highly recommend.
NANCY M | Expérience généralevery pleased
JESSICA B | Expérience généraleHad a few problems, would have been better if someone was on site to assist.
David H | RéservationStorage was clean good experience ken
KEN C | Expérience généraleI did not move out. Where are my things? I have paid them. There has been no communication!!!!
TENA M | Expérience généralecan you tell me why I had to pay full price when I moved mid month.
JACQUELINE G | Expérience généraleI had trouble with the online system but once I called it was very easy to rent.
Olivia N | Réservationbon
TIMOTHY K | Premières impressionsThis storage facility is clean and the owner is nice and professional.
RICKY W | Premières impressionsPropre
Privacy R | Premières impressionsThe storage unit was ready gor us and in good working order.
JENNIFER H | Premières impressionsVery easy to work with and storage facility is clean.
Privacy R | Premières impressionsThe facility was very clean and security cameras were being installed as I was mov9ng my things into the room.
TWYLAH M | Premières impressionsNo hassle, easy move in
Privacy R | Premières impressionsvery pleased with good service and friendly people. Very nice unit
CHARLES H | Premières impressionsgreat people to deal with..excellent
AMANDA L | Premières impressionsCustomer service was great and getting in and getting out was a breeze!
Privacy R | Premières impressionsquick response and excellent service
Privacy R | Premières impressionsclean facility
Privacy R | Premières impressionsvery satisfied
Privacy R | Premières impressions