Le client n'a pas laissé de commentaire.Charles S.
Customer Reviews for Al's Old Fashioned Hand Car Wash
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ashland, OR 97520
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : 9h am à 12h pm
Heures d'ouverture spéciales
- 5/28/2022 - 5/29/2022: 10h00 am à 12h00 pm
- 5/30/2022 - 5/31/2022: 8h00 am à 5h00 pm
- 6/18/2022 - 6/20/2022: 8h00 am à 5h00 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent staff, made it all so easy.Tom H.
Le client n'a pas laissé de commentaire.Jacob H.
Personal service...Would NOT recommend talking to Uhaul in Eugene..tried to force us to get truck from Medford!!!Alicia Lynne R.
Le client n'a pas laissé de commentaire.Hana W.
Le client n'a pas laissé de commentaire.Mark C.
We called after dropping off the key and truck and made an appt for next day to pick up our $100. deposit. When I got there he only had $91. in cash. I was disappointed that he knew we were coming to pickup refund and then effectively cheated us out of $9. Otherwise we dropped off a day early, went back next day and we are glad to be done with this part of move.Phoebe Q.
Le client n'a pas laissé de commentaire.Anthony C.
our other truck was not returned and they sent us to Als and he took great care of us on a Sunday afternoon.Bill C.
Le client n'a pas laissé de commentaire.Nancy M.
Mobile drop off, did not see personnel for helpJudy S.
The service was amazing! Sales rep was professional and friendly!! Would use again and highly recommend!! Thank you!Scott T.
Le client n'a pas laissé de commentaire.Peter S.
Everything was great very professional The men were very helpful and good to have around We were very pleased The only negative was that one of the men was an hour late Helping other customers This was mildly irritatingSharon B.
Have the trailer at the actual place it was requested. I had to drive through 4 mountain passes and 2 snow storms to get the trailer. This cost me and additional $182 out of my pocket for doing your job.Tommy M.
Le client n'a pas laissé de commentaire.Maya H.
The whole return process was unbelievable, and it put me off your company. The fact that I had to do the job of the location person or be charged an additional $20 is insulting given the rates you charge. Coronavirus has made you all become less customer oriented and more self-interested. I will definitely be looking to your competitors first in the future. It's too bad bc I have used your company many many times.david S.
Le client n'a pas laissé de commentaire.ronald C.
Always a pleasure to do business with Tom.MICHAEL H.
Ron is great and efficient...courteous and professionalCarlos D.
Our uhaul wreaked of marijuana and frankly it was very upsetting. We were not able to switch out as no one was there to do so.Jacob H.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Romeo F.
Simple, easy and close. Will rent again.Annie J.
Le client n'a pas laissé de commentaire.ROBERT EDWARD N.
The person who checked me in and out was polite and very helpful. I really appreciated him going beyond what was necessary.Albie P.
Le client n'a pas laissé de commentaire.MICHAEL M.
The owner/manager was not there when I originally visited. He answered his phone but was unable to help when I had issues picking up. I'm not sure the utility of the location.Farrel R.
Le client n'a pas laissé de commentaire.Amanda S.
Le client n'a pas laissé de commentaire.Willis S.
Le client n'a pas laissé de commentaire.Demetri S.
Le client n'a pas laissé de commentaire.Thomas B.
Thank you !MICHAEL M.
Ron Narramore, the manager of the pick up location is a very friendly and helpful person. He is encouraging. I rented a 26 foot truck. He helped me get used to driving it I highly recommend him as a location manager.Peter H.
Excellent service à la clientèleJOHN G.
Le client n'a pas laissé de commentaire.carl W.
Service was friendly, efficient, and top notch. I was delighted with the ease of the rental.CrystalDawn W.
Le client n'a pas laissé de commentaire.Janeene G.
The van wasn't super clean. There was some debris left inside. But, the dealer was efficient, helpful and very agreeable. There was no wait time.Cori G.
Ron is a great guy!Jeffrey M.
Friendly, helpful and quick service.STEPHEN S.
The truck wasn't ready when I got there and I would have liked to be notified. However, the rep immediately got in touch with the overdue renter and the truck came back within 20 minutes or so. It was in excellent condition and was everything we needed and more. Some of the instructions in the truck were confusing, especially about what to do if the truck was empty or driving on ice or snow - i still don't know what we were supposed to do. However, we had no problems with it and the rep was very responsive in general.Jeff R.
It was a comfortable ride and our move went smoothly because of this rental. The height clearance was a little tight for taller furniture, but we were able to tilt things and get the in.Nicholas B.
Although there was a U-Haul establishment in Grant's Pass Oregon where I requested the pick up of a 6' x 12' trailer I was told the closest location for pick up was nearly an hour South of this in Ashland, Oregon. The unit was filthy on the outside with dried road mud all across the front and on the front of the wheel covers and the inside was not completely swept out. The gentlemen who hooked it up did it correctly except for the chains hanging low and dragging when the trailer was loaded.Terence F.
Location was convenient, but nobody around during business hours with a phone number listed on the door. Also, lots of political propaganda splattered about with, "Let's Go Brandon". Don't really care for the owner's opinions with regards to our current, legitimate president. Totally inappropriate and won't be back!BRIAN H.
truck was ready and super clean and comfortable and the man who helped me was quite helpfulKylie C.
Ron called the day before to confirm the equipment was there. Check in was easy. The truck was clean. All the paperwork was ready and waitingRick K.
Le client n'a pas laissé de commentaire.peggy P.
Ron at Ashland U Haul is a gem. I gave him a hug when I turned my truck in.MICHAEL H.
The process of dropping off the truck was fine, once we finally tracked down someone.Dina Valerie I.
Le client n'a pas laissé de commentaire.Christopher M.
This is a place of business. I really don't need to see let's go Brandon crap all over the place. Does uhaul support this sentiment?DAVID PETER H.
Le client n'a pas laissé de commentaire.Dale R.
I took a picture with same mileage and was he original purchase had the incorrect gas. I have kept the picture along with mileage and took a picture of return and kept refuel receipt. This man is a scam and I will leave reviews everywhere this is unacceptableShawn S.
Le client n'a pas laissé de commentaire.Joyce K.
Le client n'a pas laissé de commentaire.Ted B.
doorbell was dead, nobody was around to help. Called the number nobody answered. Stood in the cold for 15 minutes until the gas station attendants went to find "Ron". Ron was helpful after he was able to be located. The online website did not function to allow me to drop off in that manner either. Very frustrating.Rebecca P.
Le client n'a pas laissé de commentaire.Febious V.
Everything I was charged for (mileage, truck size, ins, etc) was accurate! I appreciate the convenience of this location and Ron's customer service! Will rent from here again.Anna S.
Le client n'a pas laissé de commentaire.GARY S.
Le client n'a pas laissé de commentaire.Verlin C.
Le client n'a pas laissé de commentaire.Jeanne L.
The employee there was disgusting and didn't offer to help me at all just pointed where he wanted me to set the trailer. Do you want to do around smoking cigarettes in a gas station.MICHAEL S.
Le client n'a pas laissé de commentaire.Jeramy T.
Fast, courteous, extra effort.Robert B.
Le client n'a pas laissé de commentaire.Tyler R.
Le client n'a pas laissé de commentaire.Roberto R.
Le client n'a pas laissé de commentaire.Dan F.
Owner was 40 minutes late to open business.CATHY M M.
Ron is a great U-Haul dealer and always a pleasure to work withMichael C.
Le client n'a pas laissé de commentaire.ALEX W.
Le client n'a pas laissé de commentaire.Roberto R.
Le client n'a pas laissé de commentaire.SAILE F.
Le client n'a pas laissé de commentaire.Ronald N.
Ron is great, in & out in less than 15 minutes.Mitch H.
The location was fine. The van windshield has an air leak that made a horrible noise over 50 mph. Discovered when I used the windshield washer the sound would go away for about 5 minutes due to the liquid filling the air leak. My windshield was very clean and I drained the washer fluid making th noise go away.Robert M.
Really helped out alotMichael M.
Just Excellent!Alfredo V.
Flawless fron startScott A.
Can you do more of the verification up front? Even though I filled in the requested details, I still had to wait ~15 minutes after checking in for my contact/employer verification. Do it all ahead of time!Chris T.
I was so impressed with the service here!Jill S.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Katharine S.
Terrible service. My paid reservation was unexpectedly and without notice cancelled last minute, leaving me to scramble for a solution that ended up costing me twice as much. Terrible service. I wish that I could rate the stars on a scale of negative.Bethany G.
This was the first time I used the mobile check in/turn in process. It did work as intended, but it took a while to go through all the tasks. The process asked me to upload my driver's license AGAIN, after having done it a day or two before. Other than that, it was pretty smooth.John E.
I've used U-Haul rentals before. This experience was excellent, as were the previous times. It would seem that U-Haul wants to deliver a great experience and have sought to find ways to make that happen. For example, I accidently booked the same rental twice while trying to edit my current rental contract. I was called by customer service in less than a minute and asked if this was what I had intended to do. Rent two trucks for the same time and place. I said no, and they instantly fixed the problem. Quite impressive. I'll use U-Haul again when I need a reliable van and a great experience. Customer service at the pick-up and drop- off location was also spot on. Good business to work with. Many thanks.DANIEL JOSEPH F.
Le client n'a pas laissé de commentaire.Kelly C.
Le client n'a pas laissé de commentaire.Donald D.
Everything at Al's Old Fashioned is the way it should be. Straight forward and clear. No Sales pitch and no broken promises. When they say you'll have a truck, you do! I use them for all of our company business, they never let me down. They go above and beyond to assist with every reservation. They even taught me how to connect my own hitch so I could pull a travel trailer! And when my plans change (which they often do), they're available by phone at any hour to call and make additional arrangements or add to my reservation. Last but not least they communicate through direct texting which is huge when you're busy packing a move or loading a truck. The last thing you want when you've been moving all day is to run into issues upon your rental return. That's never the case here. They're on it, always providing great customer service. These are GOOD PEOPLE running a solid business. I drive out of my way from Medford just to rent in Ashland because this team makes every transaction simple and smooth. I highly recommend, 5 stars across the board.Shannon M.
Le client n'a pas laissé de commentaire.ROSS JOHN G.
Customer service was great..ken B.
Right rear tire was really low. Had to go add air first thing after pickup. Seems like that should have been taken care of.Debra M.
Le client n'a pas laissé de commentaire.Andrea B.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Vito B.
Odometer reading at pickup was 14322, contract indicated much less. Couldn't get my phone to take pic and none was there to explain problem to. Called "Ron" next day and explained was told he'd take care.of it when truck returned. "Ron" wasn't there upon return but spoke over the phone and he told me to text the explanation next day. I did but have been charged based on the incorrect odometer reading on documents, not truck reading. I drove the truck a maximum of 180 miles and should be charged accordingly. I feel misled and patronized. By far the worst Uhaul experience I have encountered over many years of past usage.Allen K.
Le client n'a pas laissé de commentaire.Mary W.
Don't put a timeline on when I have to be there (ie. before noon- even though the website advertised this location was open until 5), then after rushing to get there by noon, only to find out no one had even showed up that day. Pretty stressful. Fellow said he'd sweep out the trailer before we took it out. He did not. My husband had to ask him as the trailer was dirty. Don't know what's going on there but will avoid that location.Laurie P.