Service amical
Clairessa J
Customer Reviews for Al's Old Fashioned Hand Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ron is very friendly and easy to work with. Also quick to answer the phone if you have a question.
Mitch HU-haul on Lowe Rd in Ashland is great. Ron was helpful and kind and a great guy. I rented in the middle of the Feb snowstorm and he was understanding about all the troubles that come with moving in the snow. I recommend this business for everyone.
Steven WThank you so much!
Dominic DSome clearer signage for after-hours drop off. But the after-hours service was great - helpful and immediate service!!
Russell FI came back and rented the same truck for several more days because the gentleman running things was so helpful and they had two furniture movers and a utility dolly we needed (which were not available at another Uhaul location we went to the day before). I would use this location again in the future.
Julie SExcellent and quick service! He was right on time and very happy to help. Merci.
Julie SThe pick up and drop off are a bit tedious.. The location is a bit less than ideal. The moving blankets that I paid for weren't in the truck. and I apparently missed where I was supposed to upload pictures of the missing blankets and I've yet to figure out how to contest the charge.
Jerod KReally easy pickup and drop off. Couldn't have been better!
Greg WThe man who helped us (Al?) was super friendly and helpful.
Thomas MNothing. It was all good. Attendant was informative as needed, courteous and efficient.
Janet RGreat service, was able to change the size of my truck last minute, man that manages it was super helpful and talked through the sizing issue with me and took care of the reservation update right here and I was on my way. Dropping off with the app was really smooth. Convenient location for pickup and drop off.
Corona SYour app went down on me and I had to spend an extra hour retaking pictures and placing notes. The whole time it smelled like a dirty toilet and I didn't particularly feel safe. I was there over two hours trying to get it documented before I turned it on and drove away.
Tirzah RThe location looks like a junk yard. It is not a car wash. I was not given any paperwork when I picked up the trailer. And the previous week I rented a trailer from this location and returned it the next day. But they lost the trailer and it now shows that I have not returned it and it is still outstanding. I returned the trailer, they un-hooked it from my car, and rolled it back to park it. But they did not receive it on your system, so it still show as outstanding. I did everything right, and they screwed up and lost the trailer. I have rented probably over 30 trailers from Uhaul and never had a problem until now. I will never rent from this location again. I will also seek legal guidance if you charge me for a trailer that I already returned to you.
Bill JCheap, beater trailer only took a few minutes to pick up and drop off. Had zero problems rallying over 600 miles in 36 hours.
Lance AKind and accommodating was the fellow that helped us. He was great!
mark mI called in advance about dropping my trailer off at this location since it was closer then the location I guessed. They said it wouldn't be an issue. I went to drop the trailer off during business hours on Thursday and no one was there. There wasn't the typical check in that required me to take pictures, it just said to leave the receipt in the drop box. Friday i got a call about the missing trailer. I called back and said I dropped it off at a different location and was told it was fine. They said no problem and they'd put it in in the system. Tuesday I received ANOTHER CALL. The trailer hadn't been checked in, the first caller hasn't made the proper notes. I called back again. I was again told that was fine I dropped it off at a different location. I received a receipt for the return being four days late when I had returned it after two. Now I have to dispute the charges since no one seems to have checked it in despite 3 different phone calls.
Keilani YThe proprietor is not always on site so be sure to be there at the scheduled time and he will meet you there. Overall it was a great rental experience!
Eric KGreat experience
John FIt was all a positive experience.
William TAlways great service
David DRon is the best customer service, owner, father, community member i have had the pleasure of interacting with. He makes my life easier. So friendly, knowledgable and quick to help.
Watha DTwo days before our move, I received a call from Uhaul saying that I would need to drive 45 minutes out of our way to get a car dolly, return to Medford, Or. Then load our car and belongings to drive 6 hours to our destination. Without any type discount, and only cover miles to pick up the dolly. Because the car trailer couldn't be at my chosen location. I had to cancel both truck and dolly, and get a friend to tow the a trailer for me. I'm not able to afford that an expense like that being on disability.
Paul HThe location is confusing and lacks adequate on-site signage. The geographic directions on the app relating to the location of the specific vehicle are unclear (it mentions a fence that is not pertinent).
Georgina Rthe owner was nice and got us a new truck. We had a good move.
BENJAMIN OWe have dealt with this dealer multiple times over the past 1,5 years and he is always excellent, hard working and reliable. Je les recommande fortement.
Phillip TFrom beginning of the trip to turn in was first class! All staff on pick up and return were very friendly helpful and curtious
Larry MThe address in which you pick up the truck on the U-Haul website is not the new actual address. I had to search for it down the road and track down the manager through some random gas station attendant. Where it is located in what appears in an actual junk yard. He has a camper set up with lock boxes and drop off box. I had to search for where that was as there was junk blocking the pathway to it. I received a truck that was dirty and was on empty. I took photos because of how badly beat up the truck was. He said not to do the checkout on the U-Haul website as he was doing it for me? He told me to put $27 in the tank and he would give a gas credit. I took photos of where the gas level was (and mileage) upon pick up and at drop off. He over estimated on how much gas I would need to put in. So basically he is receiving the truck with more gas. When I brought this to his attention upon returning the truck, he was argumentative and not responsive at all. I feel like I have been taken advantage of. The entire experience felt shady and unprofessional. The nice thing about U-Haul generally is that you can have an expectation of renting a truck under the same conditions no matter where you are located in the country. Moving is already stressful, adding stress like that I experienced on top of the move, is not worth it. I recommend to anyone to go elsewhere. I know that I will in the future.
Holly HGreat and friendly service.
SPENCER FSelf-drop here is awful, especially for a trailer. No help, no indication of where to place the trailer (there were many trailers and trucks all over), and the trailer tongue was way too heavy for one person to lift. You are lucky I don't have a back injury. Thank goodness I had my car jack to get the trailer disconnected from my hitch.
Erick TThe operator was helpful and friendly.
Luther LMr. Ron (Ashland, Oregon) is Perfect!
Monica SThe UHaul app is unpleasant to use, compared to interacting with a human being. There need to be better explanations of what's coming in the next step, and relying on second party authentication is a bad assumption. Not everyone has that luxury.
Theodore SRon rocks!
Terry HThe bed of the truck was dirty and boxes and totes were left in the truck by the previous user.
JOHN BRon who runs the place is very friendly and helpful. I would recommend to anyone looking to rent a u-haul.
Rebecca mI never got the app to work, but the very helpful U-Haul representative who answered when I called helped walk me though the after hours remote process and got me on the road a full hour before the U-Haul place opened.
Laura-Julia GLe service à la clientèle était génial.
Peter Severything was great
David DGreetings, for the record, just want you all to know...I am a cash paying customer and work with Ron in Ashland! I plan on calling Ron on monday to pay what I owe, thanks for still allowing humans to still use cash! Terry
Terry HCan only recommend this location because it's convenient. Lacking in customer service. I expected a person but only got the owner by phone. It was disconcerting but it all worked out.
Mary OPlease include on your website that if you rent a pickup that can be used for towing a trailer that the pickup does not include a ball mount kit (ball mount, hitch ball, pin and cotter pin). All other U-Haul trucks include the hitch, but the pickup does not. This is a huge inconvenience for the renter!
Charles BThe location looked like a junkyard. No personnel , just a drop box for the key. It was easy, but, I would not go there alone at night !
Terra SNot much. Pretty darn close to perfect. Thank you.
Patricia LExcellent service à la clientèle.
KEITH AThis was a great, easy, rental experience. I think the guy's name is Ron. Good guy. Easy to work with.
Jake GReally you couldn’t ask for a better experience.
DEAN RThe U-Haul app takes some getting used to, but the human I dealt with was friendly and efficient. The 15' worked well- no problems.
Theodore SThis place looked like a junk yard with various old vehicles, trailers, RVs in different states of disrepair, interspersed with returned U-Haul rentals. There was no one in attendance (at 11 a.m. on a Monday) so had to just park the truck and leave the key in the dropbox. I called them later that afternoon to confirm the truck had been checked in-someone did answer and confirmed the check-in was complete. So I guess "all's well that ends well". :-)
EDMUND BLocation needs updating. Not accurate address
Ellie vRon is fabulous! He is so accommodating and sweet!
Eliza KAll good! Enjoy the ease of the experience. We will rent again at this location only!!
Ajev GThe gentleman who was on site was very friendly and helpful. Merci.
bernt sI have been a patron of this u-haul facility for many year. Every few weeks I need to rent a truck to move yard debris or neighbors furniture from one place to another. Ron has always been so kind and considerate, always ready to help or offer suggestions. His trucks are always clean, full of gas and ready to go. I cannot recommend this u-haul business enough.
Watha DTwo of the three cupholders were filled with an unknown liquid, there were little bits of moldy pet food behind the driver's seat, the steering wheel was a bit sticky, and at this moment I am honestly concerned that I got bed bugs from the seat (I've had little bites since and the first time I saw any sign was a blood spot on my clothing at the end of the day I drove this truck). The guy working there was nice and helpful but the condition of the truck was pretty poor.
David ERien
william hRon is A Kind & Funny Oregon Hero!
Monica SCustomer service was phenomenal!!!!!! and the owner a delight to deal with!!!!! Always the best Als old fashioned hand car wash in Ashland -
Ajev GRon has always been so kind and considerate. The truck is always clean and well maintained. When I arrive to pick up the truck it is always pulled up and ready to go. He makes it easy for me. Thank you Ron for being you. THank you U-Haul for being there.
Watha DGreat experience. 👍
Steven TRon is awesome.
Jennifer AThe vehicle I was issued had 1/4 tank of gas, so I had to fill it immediately. I was told to return it with 1/4 tanks, so I had to estimate how much gas to put in when I stopped to refuel. I would rather start with a full tank and return it with a full tank.
Hilary DThe pre-check in was straight forward and saved time. Also, the truck was ready to go and clean when I arrived. The person helping me was friendly and helpful. I would definitely rent from this location again.
Dale RMake sure vehicle has been fueled up.
Gregg MI didn't see inside the facility since the entire drop-off transaction was conducted outside. This, however, was rapid and efficient.
Linsey RNeed to have more dollies available:)
Karen L