The guy was late for both us and another couple at 9:00am so we came back and we're able to get it just before 10:00am but had to change some of our plans. We only booked it for the morning so we could have our movers help and lost half of the time they were available for heavy lifting. We didn't want to be rude but this is the second time we've done a pick up this year and both times there were delays even with assistance to make sure we did it right. We also had to rent a larger truck than I intended but that was just a website issue with not confirming my first reservation and having to make a new one for a different truck. Overall I'm just pretty disappointed but will probably still use uhual again. But pickups have not been smooth and we've lost time and money (from moving) twice now sadly so it's worth mentioning
Brittany S.
Al's Old Fashioned Hand Car Wash
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ashland, OR 97520
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Vos précieux commentaires nous aideront à mieux vous servir.
Ron that works here is awesome! Amazing customer service!
Seymour C.It took a solid half an hour to check the van out via mobile. I would not do this again. It's too bad I couldn't guarantee I'd get there before the office closed but in the future I will go out of my way to make sure I wasn't wasting so much time waiting for someone from some unknown location get around to looking at my info so we could get on with our move.
Rachel P.The gentleman running the desk was super helpful and informative and gave me good options for where to park the truck upon return. Not all locations are capable of providing the consumables one orders in the online reservation process (in this instance a mattress bag) so it would be good if the website could indicate that.
John T.Don't automatically bill for insurance on the truck, we were billed $15 a day for "Safe Driver" insurance but we never approved this, hoping the billing is being sorted out on this. Thanks.
Rick V.