Le client n'a pas laissé de commentaire.douglas K. | Expérience générale
Customer Reviews for Bennington Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Bennington, VT 05201
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 8/19/2022 - 8/20/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We had stuff ruined by mice we had the smallest storage unit but ended up paying more then we paid on a car payment the staff was never at the office at their posted times so we had 1 late payment due to this and they locked our unit on top of that they raised the price and never called to notify or send a letter the lady had the nerve to yell at me when they were never in the office till the posted timeMichael H. | Expérience générale
Limited cell service at this location so a 24/7 touchless drop off is not an option although there is a key drop off box.Ronald K.
We were initially disappointed that our unit had broken glass in it from the previous user. In addition, our unit was broken into (along with at least 10 others according to the police) - I asked if there was camera footage and they said there's only cameras on the front gate. Speaking of the front gate, it has a locking ability but was open 24 hours a day because they said closing it got in the way of the snow plows. Why not lock it in spring and summer? We mentioned we had been broken into and never received anything, even "I'm sorry to hear that".Andrea M. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond T. | Expérience générale
The customer service at the Bennington station was fantastic. She quickly fixed a misassigned, by the online registration process, pick-up location. She also went above and beyond in meeting my rental requirements. âï¸ âï¸ âï¸âï¸âï¸James L.
my 3rd rental. very clean safe and secure. Rated very high on. list of monthly rental spacesbonnie h. | Expérience générale
The app would not work due to little cell serviceScott Z.
Le client n'a pas laissé de commentaire.Edward K.
I reiterate, have the vehicles inspected for worn tires. When I picked up the van, the 2 tires on the drivers side rear were completely bald. One of them blew out 117 miles into my move. I sat on the side of the NY State thruway for 3 hours. This wouldn't have happened if the vehicle was properly maintained.William H.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Katie L.
The internet service is horrible at this location, but I was able to call and she was able to wlk me through the process over the phone.Matthew P.
Unfortunately no one was there. We had to phone them but it went to their voice mail. After about 30 - 45 mins later they called back and just asked us to leave the key in their box. I appreciate the call back but would have prefer talking to someone first instead of leaving a key. No additional costs were added so we were satisfied.PAUL N.
Get a new store manager she was rude and very unprofessional and didn't know what she was doing had to rent a U-Haul on the app because she didn't know how to do it or was just being lazy.suzann C.
Facility is generally in good shape. Access is easy because the gates are wide open 24/7. Not sure if there are issues as a result of that but I didn't hear of any break-ins or theft. Only complaint I have is that the communication was not great. Every time I emailed (with a question about my bill or account), I didn't receive a reply. Often when I called, no one would answer and I never received a return call. Wouldn't take much effort to return emails and phone calls promptly.Tim C. | Expérience générale
Make sure the Equipment works properly because it did it for me it made my trip take four hours longer than it should'veJonathan M.
Excellent, personal service over the phone.Bryan D.
Le client n'a pas laissé de commentaire.Matthew P.
There was no phone service to check the truck on or out, and nobody at the location to help. I was checked in over the phone before I even got the truck and they seemed pretty annoyed by the situation and the fact that I had called uhaul customer service. I needed to extend my reservation and asked if it would be the same $20/day the rental was and was told yet only to see in my bill that it was an extra $40/day. Overall unhappy and probably will look for a different moving company for my next move.Kara S.
The internet service at this location is sketchy at best. But the employee.called me and took care of my reservation over the phone.Matthew P.
The wifi made it difficult to to use the mobile app at this location. I had much difficulty with pick up and drop.off.Jessica B.
Gina the service rep was helpful and timely in meeting me at the U-Haul site. This Bennington VT had the right size cargo trailer for me.Timothy W.
Le client n'a pas laissé de commentaire.STEVE B.
Great storage facility. Would highly recommend. Merci.Marta S. | Expérience générale
I rent from UHaul on avg 3 to 6 times a year and I always get top notch service and product. Uhaul is a great American company and Tina my rep was very professional and got me on my way quickly and courteously. I will not hesitate to call her again should the need arise.robert M.
Fair price and good spacaMelody M. | Expérience générale
Rolling door was an issue, but not a big issue. I will say, staff is hard to get ahold of but I only had to do that a few times. The storage unit worked well and the fact that it was accessible all the time and that you could get bigger trucks up to the unit made it a good spot to store stuff. Thanks, it worked well for us.KELLY D. | Expérience générale
Le client n'a pas laissé de commentaire.Tamatha B.
No choice on drop off location but there is no cell signal fo Use app.Rick B.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Martin L.
Excellent service and great place to store itemsSYLVIA G. | Expérience générale
Charges need to be more clear cost was more than I thought it would beWendy K.
Le client n'a pas laissé de commentaire.Ronald C. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia K.
They didn't have furniture pads so had to go to 2nd uhaul locationJonathon G.
Le client n'a pas laissé de commentaire.Patricia K.
I'm afraid my personal items were invaded by rats; two of whom met a well deserved demise. I retrieved my personal items as soon as I encountered an unbearable stench.debdip m. | Expérience générale
To qualify my answer to Question 2: I was not there after dark, so cannot speak to the lighting. But in terms of the security of the facility, I can say that in the few times I was at there, there was no facility representative in any form in attendance. The facility's entry gate was left open and it appeared that anyone could enter the storage unit grounds at any time with ease -- good for renters but probably not good for the security of the units.Edward I. | Expérience générale
The location was fine. The truck was easily accessible and free from damage. Issues that I had at this location was that, as I tried to use the app to check out the vehicle, I was challenged by a lack of internet connection. There was no available wifi at the location and so I was forced to use my very weak cell signal, which made using the app cumbersome. Many submissions failed to upload. Ultimately, I had to call the office rep there to assist me with the check in manually. (It should be noted that this was the middle of the afternoon, during business hours.) And though the rep was accessible by phone (called her and she called me back within minutes), neither she nor anyone else was in the office on site. Still, it should be noted that she was helpful and resolved my issues in checking out the vehicle. The truck was free from damage and the cargo area was broom clean. However, the front of the truck was littered with splatters of dead bugs, presumably from the previous rental. Aesthetics aside, it was really about the windshield being filthy with the bug splats. I was ill-equipped to clean them off and the truck's washer/wiper had little to no effect on the windshield mess. So, I had to suffer with the distraction for a 3-1/2 hour drive to my destination. Given that the stuff I needed to move was at the very same self-storage location where I picked up the vehicle, which made it very convenient, I would recommend this location to a friend. The other issue I'd like to mention is that I was dismayed that my original reservation was automatically cancelled after arriving 2-hours late for my designated pickup time -- despite having been in phone conversations with the rental location's office rep alerting her that I was running late. So, when I arrived to pick up the vehicle two hours later than scheduled and I tried to check in with the app, it showed that that my reservation had been cancelled. So the rep had to establish a new reservation for me. This wouldn't have been so bad, but she said that she couldn't access the info from my original reservation, so had to take it all in anew. Though it didn't take long, it was a bit frustrating.Edward I.
I used the mobile app as a convient way to pick up and drop off. I did not get great service so it was a very tedious process. Maybe an open wifi at the location would work better.Chris S.
MerciJohn C. | Expérience générale
Bennington by the way is in the mountains with no cell service. So you cannot do a self check out.......morons!!!!!!! I want my $20 back.Joshua F.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Jon E.
Le client n'a pas laissé de commentaire.CASSIE F. | Expérience générale
Le client n'a pas laissé de commentaire.christopher D.
Le client n'a pas laissé de commentaire.Athena B.
Le client n'a pas laissé de commentaire.Trevor O.
Dropping off at this location was tough as I was after hours and due to no cell service I tried to do the electronic drop off but was unsuccessful. This would be my only complaint especially if I'm charged the additional fee because I couldn't do the electronic return due to an issue out of my control.Tim R.
No one there when I dropped off the trailer but the gate was open so I just parked it. These car carriers are rugged and safe.FRED D.
Wipers are junk, sticky shit all over seat belts. Charged for washing fee but had no other choice, was returning it in a snowstormEthan C.
Tina was great!MATTHEW K.
Le client n'a pas laissé de commentaire.Andy G.
There was a rat infestation that directly impacted my unit. Not certain why but there was a problem for sure. Perhaps better seals between units can help prevent an infestation as it appeared to have come from the unit on the opposite side.Matthew S. | Expérience générale
Was told to drop at location A, but location A was not a drop off point. So after an hour of driving around town and trying to find other locations the uhaul reps I talked to told me I was lying and even though paperwork said location A, that I was wrong and supposed to drop 30 mins out of the wayChad H.
I was charged twice which hasn't been fixed then I was supposed to hear back from y'all and didn't so I dropped of truck an hour late and was charged 60 dollars.Chris G.
Le client n'a pas laissé de commentaire.ANTHONY D.
Very nice facility. Clean and and accessible. Helpful staff.DEBORAH A. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly P.
Area has very poor Wifi, so online checking in and returning is impossible. Business is open until 5pm, but people leave earlier. We had trouble picking up our vehicle and called the business, but they did not reply until 2 1/2 hours later. We are not the first to have this exact same problem. Read online reviews.Robert G.
We attempted to rectify a lost key situation but were unable to until 2 days later. Meanwhile, the truck never left the lot yet we were charged almost $50 for mileage. Although this may be a rare situation, we ended up paying for U-Haul's inability to problem solve the situation, to include charges for non-use of the truck. We also received numerous calls about the truck and it appeared no one read the notes regarding the truck status, so we had to repeat ourselves over and over...Thomas H.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.FORREST R.
The truck had a flat tire. I reported this to the front desk attendant BEFORE I left. She came outside kicked the tires a few times and said it was the weather. She must think I'm stupid! I was old enough to be her mother and have driving more miles than she could ever imagine. So no! It was not a problem with the weather - it was a slow puncture. The air pressure was 32! With the wait I carried in that truck it was dangerous to have a problem with the tires. I swept out the truck and cleaned it to tue best of my ability. I have NEVER heard of paying for a rental to go to the car wash! So why am I being charged for this? Unreasonable! You made $547 from a faulty truck rental!Rosamund R.
No one was there to help. The uhaul was covered in snow and ice. The key box was frozen over. The windshield wipers were broken once we were able the thaw out and undig the uhaul.Alexie M.
Nothing, pulled up, the lady showed me where to drop it, I unhitched it and was on my way, very easyEugene M.
Le client n'a pas laissé de commentaire.selina t. | Expérience générale
Best place in the Bennington Area!JEFFERY W. | Expérience générale
I found a dirty sock in the U-haul. I think that someone should at least go through and make sure nothing is left behindErica H.
Your company made me return the truck 30 miles away when there was a U-haul facility 2 miles and 6 miles down the road. Feel you did it for next user of the truck. Then charged me $45 to do so. Shame on you guys.Tania G.
Le client n'a pas laissé de commentaire.PAMELA J.
Le client n'a pas laissé de commentaire.Mary S.
Le client n'a pas laissé de commentaire.Judi W.
Le client n'a pas laissé de commentaire.Mindy H.
Le client n'a pas laissé de commentaire.DANIELL M.
Pleasant and professional, a pleasure to work with.John C.
Have a person at the location during the listed hours. something that did not happen at pick up or drop off..Dan A.
Le client n'a pas laissé de commentaire.Eliza H.
Le client n'a pas laissé de commentaire.david D.
Scheduled Uhaul rental for 4 pm with appliance dolly. Website, hours on door, and google all said they were open until 5 pm. I showed up to pick up my rental and no one was there. Must have called the numbers on the door (both of them) about 20 times and left messages. I received a call back about 4:45 pm and she got me the truck but couldn't get me the appliance dolly because she had â€œleft for the dayâ€. I had scheduled to pick the washer and dryer up at 5 pm. I asked if she could come back to get me the dolly because I was going to pick up a washer and dryer. She wouldn't come back for the same reason... â€œshe had left for the dayâ€. The place is supposed to be open until 5!!!! Bad business. No effort at all to satisfy the customer. Terrible customer service. Would not recommend to anyone.Eric F.
Truck was ready, in and out in 10 minutes. Worked for us perfectlyDavid S.
Le client n'a pas laissé de commentaire.george S.
Le client n'a pas laissé de commentaire.Richard M.
While traveling there were several downpours. The truck did let water in. Several boxes and a futon had water damage.colett C.
Le client n'a pas laissé de commentaire.Robert B.
The process to pick up the truck was extremely frustrating. Because I was running slightly late (10 mins tops) they made it so I couldn't retrieve my truck online resulting in a 45 minute delay in getting the truck because I had to call the Uhaul 800 number to get service. This is extremely frustrating.Brenda D.
The office person was very rude. We went to the office 3 times to pick up the truck and she wasn't there so we gave up and went the next morning, which put us a day behind on our moveShereen R.
Pick up was quick and Easy. This part does not concern this location as much as customer service. Customer service over phone was terrible when I first made the reservation they changed the location and the scheduler was not helpful until about 20 minutes into the call. They again changed my tow dolly to a auto transporter but we're charging me extra for the auto transporter. I called and that guy was great and fixed it.Marki-lynn S.
I was happy with the vehicle but it was filthy inside the cab .I understand with the virus going on that the cab was never cleaned.my return in lebanon was great Micky was very helpful and I liked the lebanon facility and all the uhaul staff there.Wish to thank UHAUL for their help at this very stressful time and from my friend tiffany wills whose mom passed away thank you for helping get her moms belongings homeAlfred L.
I was shocked to see my bill, $73 for 2 hours and 13 miles. Also, my credit card is still pending a $129 charge that was initially taken to rent the truck.Lawrence M.
The cell phone service is terrible at this location. It took me at least 20 minutes to try to fill out everything & wait for it to load on my phone.Amanda S.
Le client n'a pas laissé de commentaire.BRIAN O.
some one was there if I needed helpbruce L.
The App is terrible, and should be supported by free we-fi at sites that rely on it. There is a hole in cellphone coverage at the site in Bennington. The App would get to the final screen before losing connectivity. If I drove away to get a better signal, the App wouldn't complete the transaction because I was too far away. If I stayed at the site, the App wouldn't complete the transaction because of connectivity issues. If the App is required, please make Wi-Fi available at all sites.David B.
Clean storage facility. Professional employee.DONNA W.
Le client n'a pas laissé de commentaire.brenda K.
Met all my needsJOHN B.
Le client n'a pas laissé de commentaire.RICHARD L.
#1 have person behind counter knowledgeable of current policies I was informed at time of pickup at Bennington Self Storage that I was allotted 197 miles for my one way trip and that if my miles were less than that I would be credited if I was over I would pay extra. At conclusion of my trip I returned my uhaul with 177 miles traveled expecting a credit on my bill I was then told by the gentleman at uhaul that wasn't the policy and the other person was wrong. #2 When I initially picked up U-Haul in Bennington-VT I was told that was all set and had been inspected. I then left facility and about a 1/4 mile down the road I noticed the windshield was filthy I tried the windshield washer and no fluid would come out. I then pulled over and called the Bennington-VT office and spoke to woman there and explained the situation to her she couldn't believe it and said hang on a minute I'll check to see if I have windshield washer fluid.I waited 5-7 minutes on phone no one ever came back to phone in my disbelief I finally hung up the phone. I immediately called back the same number and my call went to voicemail I left my name and number and to please call me back. For the 2-3 hours I was loading my U-Haul up I constantly kept checking my phone to see if anyone had called me back about the windshield washer fluid but no one ever did. So I decided I would stop at a gas station and purchase some windshield washer fluid but I could never get the hood release to open the hood on the U-Haul truck so I had to drive 177 miles in a vehicle with no fluid and I had to stop on the mass pike numerous occasions to clean my windshield with the snow on the side of the road very dangerous to say the least I will never rent a U-Haul again because of this experience. What you can do to improve for the customer is to have someone who knows what there talking about and not give out misinformation to there PAYING customer. Also have a vehicle that has been properly checked for any discrepancies and one where you can access the engine.Robert T.
Le client n'a pas laissé de commentaire.Jill C.
Le client n'a pas laissé de commentaire.Lorraine B.
We were told to leave the keys if no one was around. It wasn't quite that easy. I'm glad I had my phone with me, otherwise we would not have been able to return the vehicle.Jeanette B.
Le client n'a pas laissé de commentaire.Charles H.
The whole process reserving the truck online was fast & efficient. The truck was ready for me and the staff is great!Arlene D.
Was billed for 3 days of use when I only used for 2 days. Requested credit back for the one day and still am waiting on a reply.christopher S.
I did not get the truck length I reserved . I paid more for mileage than last time. It appears uhaul can disappoint it's customers regularly and change rates and reservations at will . I'm talking about the corporation not the individual dealers .Bruce K.
Le client n'a pas laissé de commentaire.MARY W.
Le client n'a pas laissé de commentaire.Justin F.
I was happy with my experience , and will use them againBRUCE K.
Only issue was I had no cell service at this location and could not complete the check-in steps.JT A.
No one at office upon arrival w/loaded truck. Called sev. times. No call back. Tina arrived an hr later. Was not given unit I had been shown earlier. Mine is in poor area. Gate STILL broken! Security?Rebecca H. | Réservation
Le client n'a pas laissé de commentaire.Robert B.
The national service should be more precise. The uhaul trailer was not actually secured for me until I made contact with my pick up location. If I had not decided to contact the pick up location to be on the safe side I would not have been guaranteed use of the trailer.eric F.
Le client n'a pas laissé de commentaire.Denise P.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.Cosmo F.
The new drivers license upload process doesn't work very well if you don't have very good cell phone service. That location has no service.April B.
The facility was scheduled to close a 5pm. I arrived 10 minutes before closing and no one was present.Leigh U.
I called to find out what time the facility closes. I told the lady that I was on my way there. To my surprise when I got there the office was closed. The sign on the door clearly say 8:30-5pmsherrylene w. | Réservation
Staff very pleasant and when I moved out received my deposit within a week.JOAN B. | Expérience générale
This is my second time renting a storage unit affordable price roomy units convenient locationDIANE M. | Expérience générale
The Gate code pad is not wrkingPrivacy R. | Premières impressions
No one was in the office when I arrived with my furniture. It was during office hours. Made other arrangements to store my household goods.Privacy R. | Premières impressions
Great Service! Moved our items into our reserved storage unit with no problem yesterday.Privacy R. | Premières impressions
Did not move inPrivacy R. | Premières impressions
The facility was clean. The desk lady forget her name was amazing! So kind and very helpful on a day that was very stressing. She was great!Privacy R. | Premières impressions
great service. clean unit and trucksMICHAEL T. | Premières impressions
I have no comments except give me my 6.95.Privacy R. | Premières impressions
People were very kind and well maintained facilityPrivacy R. | Premières impressions
I love this storage unit its very clean and the managers are very nice and friendly.Privacy R. | Premières impressions
snow needed to be clearedPrivacy R. | Premières impressions
Move in was super easy. Lady at the desk was very nice. Got me all set up quickly and explained everything very well.Privacy R. | Premières impressions
The facility is very clean. She was very nice and very helpful. I would definitely recommend this facility. The prices are very reasonable in comparison to other facilities in the area.Privacy R. | Premières impressions
Went smoothly. New employee was really slow trying to help us, bit the manager took over and made everything really easy.Privacy R. | Premières impressions
The unit we were moving our items into appear to be new and in very good shape. the woman in the office was very helpful and everything went very smoothly! A great experience.Privacy R. | Premières impressions
Facility appears to be relatively new and well maintained.Privacy R. | Premières impressions
Everything was good and it was very easy from start to finish.Privacy R. | Premières impressions
Staff was competent. Gate to the security fence is broken, so anyone can access the units.Privacy R. | Premières impressions
Office hours according to the website and what is posted on the door of the facility are 8:30am-5:oopm. No one was in the office between noon-1pm. The gate to the security fence is broken.BRETT P. | Premières impressions
very accomodating, good customer servicePrivacy R. | Premières impressions
Excellent facility very clean. The manager, Tina, is very helpful.WALTER N. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!