Le client n'a pas laissé de commentaire.Tamatha B.
Customer Reviews for Bennington Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bennington, VT 05201
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No choice on drop off location but there is no cell signal fo Use app.Rick B.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Martin L.
Excellent service and great place to store itemsSYLVIA G. | Expérience générale
Charges need to be more clear cost was more than I thought it would beWendy K.
Le client n'a pas laissé de commentaire.Ronald C. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia K.
They didn't have furniture pads so had to go to 2nd uhaul locationJonathon G.
Le client n'a pas laissé de commentaire.Patricia K.
I'm afraid my personal items were invaded by rats; two of whom met a well deserved demise. I retrieved my personal items as soon as I encountered an unbearable stench.debdip m. | Expérience générale
To qualify my answer to Question 2: I was not there after dark, so cannot speak to the lighting. But in terms of the security of the facility, I can say that in the few times I was at there, there was no facility representative in any form in attendance. The facility's entry gate was left open and it appeared that anyone could enter the storage unit grounds at any time with ease -- good for renters but probably not good for the security of the units.Edward I. | Expérience générale
The location was fine. The truck was easily accessible and free from damage. Issues that I had at this location was that, as I tried to use the app to check out the vehicle, I was challenged by a lack of internet connection. There was no available wifi at the location and so I was forced to use my very weak cell signal, which made using the app cumbersome. Many submissions failed to upload. Ultimately, I had to call the office rep there to assist me with the check in manually. (It should be noted that this was the middle of the afternoon, during business hours.) And though the rep was accessible by phone (called her and she called me back within minutes), neither she nor anyone else was in the office on site. Still, it should be noted that she was helpful and resolved my issues in checking out the vehicle. The truck was free from damage and the cargo area was broom clean. However, the front of the truck was littered with splatters of dead bugs, presumably from the previous rental. Aesthetics aside, it was really about the windshield being filthy with the bug splats. I was ill-equipped to clean them off and the truck's washer/wiper had little to no effect on the windshield mess. So, I had to suffer with the distraction for a 3-1/2 hour drive to my destination. Given that the stuff I needed to move was at the very same self-storage location where I picked up the vehicle, which made it very convenient, I would recommend this location to a friend. The other issue I'd like to mention is that I was dismayed that my original reservation was automatically cancelled after arriving 2-hours late for my designated pickup time -- despite having been in phone conversations with the rental location's office rep alerting her that I was running late. So, when I arrived to pick up the vehicle two hours later than scheduled and I tried to check in with the app, it showed that that my reservation had been cancelled. So the rep had to establish a new reservation for me. This wouldn't have been so bad, but she said that she couldn't access the info from my original reservation, so had to take it all in anew. Though it didn't take long, it was a bit frustrating.Edward I.
I used the mobile app as a convient way to pick up and drop off. I did not get great service so it was a very tedious process. Maybe an open wifi at the location would work better.Chris S.
MerciJohn C. | Expérience générale
Bennington by the way is in the mountains with no cell service. So you cannot do a self check out.......morons!!!!!!! I want my 20 $back.Joshua F.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Jon E.
Le client n'a pas laissé de commentaire.CASSIE F. | Expérience générale
Le client n'a pas laissé de commentaire.christopher D.
Le client n'a pas laissé de commentaire.Athena B.
Le client n'a pas laissé de commentaire.Trevor O.
Dropping off at this location was tough as I was after hours and due to no cell service I tried to do the electronic drop off but was unsuccessful. This would be my only complaint especially if I'm charged the additional fee because I couldn't do the electronic return due to an issue out of my control.Tim R.
No one there when I dropped off the trailer but the gate was open so I just parked it. These car carriers are rugged and safe.FRED D.
Wipers are junk, sticky shit all over seat belts. Charged for washing fee but had no other choice, was returning it in a snowstormEthan C.
Tina was great!MATTHEW K.
Le client n'a pas laissé de commentaire.Andy G.
There was a rat infestation that directly impacted my unit. Not certain why but there was a problem for sure. Perhaps better seals between units can help prevent an infestation as it appeared to have come from the unit on the opposite side.Matthew S. | Expérience générale
Was told to drop at location A, but location A was not a drop off point. So after an hour of driving around town and trying to find other locations the uhaul reps I talked to told me I was lying and even though paperwork said location A, that I was wrong and supposed to drop 30 mins out of the wayChad H.
I was charged twice which hasn't been fixed then I was supposed to hear back from y'all and didn't so I dropped of truck an hour late and was charged 60 dollars.Chris G.
Le client n'a pas laissé de commentaire.ANTHONY D.
Le client n'a pas laissé de commentaire.Kimberly P.
Area has very poor Wifi, so online checking in and returning is impossible. Business is open until 5pm, but people leave earlier. We had trouble picking up our vehicle and called the business, but they did not reply until 2 1/2 hours later. We are not the first to have this exact same problem. Read online reviews.Robert G.
We attempted to rectify a lost key situation but were unable to until 2 days later. Meanwhile, the truck never left the lot yet we were charged almost 50 $for mileage. Although this may be a rare situation, we ended up paying for U-Haul's inability to problem solve the situation, to include charges for non-use of the truck. We also received numerous calls about the truck and it appeared no one read the notes regarding the truck status, so we had to repeat ourselves over and over...Thomas H.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.FORREST R.
The truck had a flat tire. I reported this to the front desk attendant BEFORE I left. She came outside kicked the tires a few times and said it was the weather. She must think I'm stupid! I was old enough to be her mother and have driving more miles than she could ever imagine. So no! It was not a problem with the weather - it was a slow puncture. The air pressure was 32! With the wait I carried in that truck it was dangerous to have a problem with the tires. I swept out the truck and cleaned it to tue best of my ability. I have NEVER heard of paying for a rental to go to the car wash! So why am I being charged for this? Unreasonable! You made 547 $from a faulty truck rental!Rosamund R.
No one was there to help. The uhaul was covered in snow and ice. The key box was frozen over. The windshield wipers were broken once we were able the thaw out and undig the uhaul.Alexie M.
Nothing, pulled up, the lady showed me where to drop it, I unhitched it and was on my way, very easyEugene M.
I found a dirty sock in the U-haul. I think that someone should at least go through and make sure nothing is left behindErica H.
Your company made me return the truck 30 miles away when there was a U-haul facility 2 miles and 6 miles down the road. Feel you did it for next user of the truck. Then charged me 45 $to do so. Shame on you guys.Tania G.
Le client n'a pas laissé de commentaire.PAMELA J.
Le client n'a pas laissé de commentaire.Mary S.
Le client n'a pas laissé de commentaire.Judi W.
Le client n'a pas laissé de commentaire.Mindy H.
Le client n'a pas laissé de commentaire.DANIELL M.
Pleasant and professional, a pleasure to work with.John C.
Have a person at the location during the listed hours. something that did not happen at pick up or drop off..Dan A.
Le client n'a pas laissé de commentaire.Eliza H.
Le client n'a pas laissé de commentaire.david D.
Scheduled Uhaul rental for 4 pm with appliance dolly. Website, hours on door, and google all said they were open until 5 pm. I showed up to pick up my rental and no one was there. Must have called the numbers on the door (both of them) about 20 times and left messages. I received a call back about 4:45 pm and she got me the truck but couldn't get me the appliance dolly because she had â€œleft for the dayâ€. I had scheduled to pick the washer and dryer up at 5 pm. I asked if she could come back to get me the dolly because I was going to pick up a washer and dryer. She wouldn't come back for the same reason... â€œshe had left for the dayâ€. The place is supposed to be open until 5!!!! Bad business. No effort at all to satisfy the customer. Terrible customer service. Would not recommend to anyone.Eric F.
Truck was ready, in and out in 10 minutes. Worked for us perfectlyDavid S.
Le client n'a pas laissé de commentaire.george S.
Le client n'a pas laissé de commentaire.Richard M.
While traveling there were several downpours. The truck did let water in. Several boxes and a futon had water damage.colett C.
Le client n'a pas laissé de commentaire.Robert B.
The process to pick up the truck was extremely frustrating. Because I was running slightly late (10 mins tops) they made it so I couldn't retrieve my truck online resulting in a 45 minute delay in getting the truck because I had to call the Uhaul 800 number to get service. This is extremely frustrating.Brenda D.
The office person was very rude. We went to the office 3 times to pick up the truck and she wasn't there so we gave up and went the next morning, which put us a day behind on our moveShereen R.
Pick up was quick and Easy. This part does not concern this location as much as customer service. Customer service over phone was terrible when I first made the reservation they changed the location and the scheduler was not helpful until about 20 minutes into the call. They again changed my tow dolly to a auto transporter but we're charging me extra for the auto transporter. I called and that guy was great and fixed it.Marki-lynn S.
I was happy with the vehicle but it was filthy inside the cab .I understand with the virus going on that the cab was never cleaned.my return in lebanon was great Micky was very helpful and I liked the lebanon facility and all the uhaul staff there.Wish to thank UHAUL for their help at this very stressful time and from my friend tiffany wills whose mom passed away thank you for helping get her moms belongings homeAlfred L.
I was shocked to see my bill, 73 $for 2 hours and 13 miles. Also, my credit card is still pending a 129 $charge that was initially taken to rent the truck.Lawrence M.
The cell phone service is terrible at this location. It took me at least 20 minutes to try to fill out everything & wait for it to load on my phone.Amanda S.
Le client n'a pas laissé de commentaire.BRIAN O.
some one was there if I needed helpbruce L.
The App is terrible, and should be supported by free we-fi at sites that rely on it. There is a hole in cellphone coverage at the site in Bennington. The App would get to the final screen before losing connectivity. If I drove away to get a better signal, the App wouldn't complete the transaction because I was too far away. If I stayed at the site, the App wouldn't complete the transaction because of connectivity issues. If the App is required, please make Wi-Fi available at all sites.David B.
Clean storage facility. Professional employee.DONNA W.
Le client n'a pas laissé de commentaire.brenda K.
Met all my needsJOHN B.
Le client n'a pas laissé de commentaire.RICHARD L.
#1 have person behind counter knowledgeable of current policies I was informed at time of pickup at Bennington Self Storage that I was allotted 197 miles for my one way trip and that if my miles were less than that I would be credited if I was over I would pay extra. At conclusion of my trip I returned my uhaul with 177 miles traveled expecting a credit on my bill I was then told by the gentleman at uhaul that wasn't the policy and the other person was wrong. #2 When I initially picked up U-Haul in Bennington-VT I was told that was all set and had been inspected. I then left facility and about a 1/4 mile down the road I noticed the windshield was filthy I tried the windshield washer and no fluid would come out. I then pulled over and called the Bennington-VT office and spoke to woman there and explained the situation to her she couldn't believe it and said hang on a minute I'll check to see if I have windshield washer fluid.I waited 5-7 minutes on phone no one ever came back to phone in my disbelief I finally hung up the phone. I immediately called back the same number and my call went to voicemail I left my name and number and to please call me back. For the 2-3 hours I was loading my U-Haul up I constantly kept checking my phone to see if anyone had called me back about the windshield washer fluid but no one ever did. So I decided I would stop at a gas station and purchase some windshield washer fluid but I could never get the hood release to open the hood on the U-Haul truck so I had to drive 177 miles in a vehicle with no fluid and I had to stop on the mass pike numerous occasions to clean my windshield with the snow on the side of the road very dangerous to say the least I will never rent a U-Haul again because of this experience. What you can do to improve for the customer is to have someone who knows what there talking about and not give out misinformation to there PAYING customer. Also have a vehicle that has been properly checked for any discrepancies and one where you can access the engine.Robert T.
Le client n'a pas laissé de commentaire.Jill C.
Le client n'a pas laissé de commentaire.Lorraine B.
We were told to leave the keys if no one was around. It wasn't quite that easy. I'm glad I had my phone with me, otherwise we would not have been able to return the vehicle.Jeanette B.
Le client n'a pas laissé de commentaire.Charles H.
The whole process reserving the truck online was fast & efficient. The truck was ready for me and the staff is great!Arlene D.
Was billed for 3 days of use when I only used for 2 days. Requested credit back for the one day and still am waiting on a reply.christopher S.
I did not get the truck length I reserved . I paid more for mileage than last time. It appears uhaul can disappoint it's customers regularly and change rates and reservations at will . I'm talking about the corporation not the individual dealers .Bruce K.
Le client n'a pas laissé de commentaire.MARY W.
Le client n'a pas laissé de commentaire.Justin F.
I was happy with my experience , and will use them againBRUCE K.
Only issue was I had no cell service at this location and could not complete the check-in steps.JT A.
Le client n'a pas laissé de commentaire.Robert B.
The national service should be more precise. The uhaul trailer was not actually secured for me until I made contact with my pick up location. If I had not decided to contact the pick up location to be on the safe side I would not have been guaranteed use of the trailer.eric F.
Le client n'a pas laissé de commentaire.Denise P.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.Cosmo F.
The new drivers license upload process doesn't work very well if you don't have very good cell phone service. That location has no service.April B.
The facility was scheduled to close a 5pm. I arrived 10 minutes before closing and no one was present.Leigh U.
It would be nice to have qualified person on the weekends for pick up. The person didn't even know Uhaul customer service. The customer service wasn't very helpful and when does Uhaul customer service hang up on you. Very poor service pick up and customer service and next time I rent will be Penske. I suppose to hear from drop off site because I drop off a day early and haven't heard from them. I pick up Sunday afternoon drop off Sunday night and here its Tuesday morning. I shouldn't have to pay for 2 days when I rented the truck for 9 hoursDavid M.
Online booking was easy, The customer service representative on site was fabulous!Dare M.
only have a few more chairs when the space is full.Ed S.
Le client n'a pas laissé de commentaire.Adam T.
Le client n'a pas laissé de commentaire.Linore K.
Quick and pleasant experience.Frank R.
Item was damaged. Dealer never noted the damage on contract. When dropped off I was told I was responsible for damage. It was all worked out but VERY TIME CONSUMINGMark B.
Very good costumer service.michael Z.
Le client n'a pas laissé de commentaire.JENNIFER T.
Le client n'a pas laissé de commentaire.Jeanne B.
U-Haul increase the price per mile on my rental during the rental period, increasing my overall estimated usage price by almost double. I do not think it is fair to increase the price per mile during the rental period.kenneth S.
The women at this place are very rude. When I called to go through my details so I could confirm the amount charged to my credit card they hung up and wouldn't answer the phone again. This is terrible customer service. I was also charged 1,29$ per Mile instead of the usual 99Â¢ per Mile with no explanation as to why...Debrah M.
The lady who checked me in was rude and never showed me the truck. She handed me the keys and said it was the 2nd truck. I had to take the sign out of the window. Never explained anything. The lady who checked me out was awesome.virginia K.
Their sign said open till 5. It was 4:15 and they weren't openmario R.
Le client n'a pas laissé de commentaire.Dare M.
Never received my equipment, had troubling checking in through app thereJenna S.
Le client n'a pas laissé de commentaire.Kimberly W.
Le client n'a pas laissé de commentaire.Stephen B.
great service. clean unit and trucksMICHAEL T. | Premières impressions
Excellent facility very clean. The manager, Tina, is very helpful.WALTER N. | Premières impressions
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