Customer Reviews for Blockhouse Storage
(U-Haul Neighborhood Dealer)

Évaluation :

1

Office was closed when I arrived and I was expected to unhook the U-Haul by myself.

Évaluation :

3

We got double charged and still awaiting customer service to call us back to resolve this.

Évaluation :

4

Difficult to speak with local personnel until day of delivery

Évaluation :

5

The pickup location was great and convenient to my home. BUT, one of the security chains on the dolly had no hook on the end. I could not use it to secure the dollied vehicle and had to improvise by adding my own chain and bungee cord to secure the security chain and secure the dollied vehicle. Without a hook on the end, the security chain was a loose swinging tag end. Can't secure the dollied vehicle with a loose chain and can't drive without securing it somehow. The situation caused unneeded stress and loss of valuable time when getting ready to depart. Come on U-Haul, make sure the product is ready for use before pickup.

Évaluation :

2

Someone signed my name to the contract remotely without my permission. I did not sign any contract either digitally or on paper. The amount charged to me for the rental was not what was originally quoted for my initial trailer reservation and Uhaul has not stood by their quoting. I barely even met with anyone from this Uhaul location and that was only to assist in hooking up the trailer.

Évaluation :

4

I like the easy process of using smartphone for the entire rental process.

Évaluation :

5

In Columbus,IN. the truck had chips on the floor of the cab. The truck had 1/8 of gas, and when I turned it in, it had just over half a tank. Also I planned on having the truck from the 05-07-24 to 05-09-24. BUT I only needed it until the 05-08-24. Which was only (1) day. I really feel that I should receive a rebate of 1 day rental. If this is the company policy not to refund if the rental is not used for the time allotted time.. Then I would have to say, I would not recommend this service to others. Thank you..

Évaluation :

3

Pretty dirty and dusty. More of an industrial yard of stuff. Customer service was great, however.

Évaluation :

5

Dropped off after hours so did not interact with staff

Évaluation :

5

Terry Kohler and his staff in South Bend were fantastic. They were in contact with me throughout. They were accessible to me as well. Best UHaul experience I have had. Thanx

Évaluation :

5

Only comment is my furniture received some dark marks on the fabric from residue that was on the furniture pads that came with the pod.

Évaluation :

5

I had a excellent experience Terry was awesome help me get my trailer hooked up and on the road I would definitely recommend blockhouse storage

Évaluation :

1

Waited 30 minutes on Wednesday at the time of pick up. Offfice door was unlocked, lights were on but no one was around. Drop off time was Friday at 3pm , office was locked , lights off and no one to check it back in. I called and left messages both times but no one answered. Uhaul called me all weekend asking to return the trailer. I will not be using this location again

Évaluation :

5

The site manager Terry was awesome he was very knowledgeable about the U-Haul operations hooked me up with the trailer just fine I would recommend this place very customer friendly

Évaluation :

5

Very good to work with. My trailer was ready when i got there and made sure everything was hooked up before I left. Will use them again in the future.

Évaluation :

4

Lots of damage but that falls on the poor loading by College Hunks Hauling. Uhaul was great in every way. Will recommend your services

Évaluation :

5

Marty and Brandon were exceptional!

Évaluation :

5

Best time I've ever had working on a move

Évaluation :

5

Great experience. The employee was friendly, helpful, and knowledgeable. We got exactly what we needed. The pick up and return process went well. We were very satisfied with the entire process.

Évaluation :

5

Great experience

Évaluation :

2

The location where I reserved my Box has not handled boxes in 5-10 years (wow…the system should be updated!) so my order was transferred to Block House. They aren't usually open on Saturday so an employee had to go over just for me. He was very kind and helpful. The rental process was extremely slow on the tablet and computer, it took 1 hour which is completely unacceptable. I learned Uhaul is using software most companies stopped using 1-2 decades ago. It is amazing to me Uhaul is still in business, but they have few or no competitors so customers simply have to deal with an inefficient company.

Évaluation :

5

Super easy to connect to and get my stuff in! Thank you!

Évaluation :

5

The staff of Blockhouse storage were clear with communication and folliwed thru with their plan. The South Bend Ubox Traffic Center were not as clear with communication and were actually rather snide in two interactions over the phone. The ENTIRE UBOX Rental experience would rate a 3 out of 10 from me, and I've used Uhaul for at least 4 moves over the past 8 years. The program used by Uhaul does not seem to interface well with the employees entries. I received emails and text messages, AFTER phone arrangements were agreed upon, directing me to call or login to my account to arrange what had JUST been arranged via phone. Multiple emails and texts were confusing to me as they directed the same thing. I would recommend ONE form of interface with the customer to alkevuate miscommunication and confusion. PLUS, fix the employee notes in their system to NOT generate an email/text to the customer telling us to do what was just agreed upon. Maybe an email/text CONFIRMING the next step/ agreed upon step. Truly, this experience will lead me to NOT recommend UBOX. My belongings did arrive in good care and in a reasonable time frame. Thank you. Sheryl Cudney

Évaluation :

5

Terry the manager was great

Évaluation :

5

Excellent service!

Évaluation :

5

Such friendly people! Everyone I spoke with was very helpful.

Évaluation :

5

Very friendly staff

Évaluation :

5

I had the pleasure to work with Terry from the South Bend Storage Building he was very professional and accommodating to work with. I would definitely use him again.

Évaluation :

5

Great manager Reviewed everything I did on computer with make sure I was satisfied

Évaluation :

5

Awesome

Évaluation :

5

Wonderful.

Évaluation :

5

ALL the U-Haul personnel that I interfaced with were very professional, friendly and bent over backwards to help. They all deserve a raise!!

Évaluation :

5

The whole experience was great.

Évaluation :

5

Great job by Blockhouse Team. They communicated well and helped me throughout the process.

Évaluation :

5

Actually clean the uhaul if the previous user didn't. Also stop with the facial recognition stuff. Oh and the pickup and delivery took forever.

Évaluation :

5

Oh my God great people greatest customer service I received in a long time Greg was awesome Help me get this truck checked in quickly and got me back on the road. Just outstanding people there Offered me a water or pop Just a great nice clean facility with friendly u-haul personnel.

Évaluation :

5

Not for blockhouse they were fantastic. U-Haul should let customer know their uboxes won't be delivered to their house if they are moving to a small city. They way you advertise bring to your home you fill them up, deliver to new home. NOT TRUE

Évaluation :

5

Move drop off locations near me

Évaluation :

5

Greg was extremely helpful! I would definitely recommend storing your stuff at this facility!

Évaluation :

5

Scheduling phone number is a joke. I called three times one day, waited an hour each time before being disconnected. There needs to be better communication from the Scheduling department.

Évaluation :

4

The receipt is very confusing.

Évaluation :

5

Make it to where the Uhaul Boxes don't break and fall apart.

Évaluation :

5

Excellent service à la clientèle. Calls were returned in a timely manner and everyone was always very friendly. I would definitely use this facility again.

Évaluation :

5

Professional and courteous

Évaluation :

5

Im still in storage

Évaluation :

2

Do not use U-Boxes! Biggest mistake I made for moving. I was suppose to have 4 boxes delivered on a Saturday after reserving them online. I was never told an exact time they would come so I waited until noon to start calling. I sat on a phone for a total of 3 hours before I finally got forwarded to the location that was delivering my boxes. They informed me the boxes were out of stock and I was out of luck. The only suggestion they had was for me to get a moving truck instead. I had to argue with people before they finally managed to locate some boxes from another state to be delivered over night and they would refund the rent I already paid for them. While this was a solution it did not help the fact that I just lost a whole day where I could pack the boxes to move. I now had just one day to pack the boxes and be out of a house. The location did not refund my money they owed me and I had to go through U-Haul to file a complaint and get my money back. They also tried to charge me rent again a month later and still have not refunded me for that. My boxes were delivered to my new address 11 days later than my guaranteed delivery date. The location is very hard to contact by the number provided by U-Haul. The whole experience was honestly just a nightmare and I will never be using U-boxes again. I've never had problems like this before with a u-haul truck so I did not expect to be this unsatisfied with the boxes.

Évaluation :

5

The crew here were great. Very flexible and accomodating. Will use them next year as well.

Évaluation :

5

Greg at Blockhouse Storage provided excellent communication, excellent customer service, and came through for me and went the extra mile on drop off of my Ubox Storage containers. Mike

Évaluation :

5

The 800 number is TERRIBLE. I called it at least 5 times and spoke to a human only once. Every time I was put on hold and ended up hanging up after waiting 10 minutes (three times) and over a half hour (twice.) The only way I got useful answers was by going to the local Uhaul and speaking directly to people. And they were always great.

Évaluation :

5

I will never use your service again and I will talk everyone I can out of using it. I will pursue my BBB complaint and I will go to court if necessary to get a full refund.

Évaluation :

5

Several Tv’s and my Sons computer Monitor broke

Évaluation :

1

Better communication a must! You all lost my uboxes and not one single customer service representative could locate or give any information. It was listed on the website as still at my old address,but they had already been picked up. Super frustrating! Over an hour wait time to speak with a person and the people that did answer were very unprofessional and almost sounded inconvenienced, aside from being unhelpful. Seems like all they did was transfer me to another unpleasant person who of course had no answers. The lady who answered the phone at my drop off location hung up on me twice and the third time literally left me in silence,except for getting my information, then transferred me to I don't know where without going over any details of my order or what the next steps were. They lady I scheduled my delivery with was extremely rude and at one point argued with me and made me feel like I didn't know what I was talking about . The only good thing about my experience was my boxes did arrive before scheduled date and everything was still in tact. Needless to say I am not satisfied with the experience and will probably explore other options for my moving needs. I do not recommend, based on my personal experience and also the reviews of others. This apparently is a common occurrence with this company.

Évaluation :

5

Maintain your equipment better U-Haul. Right rear turn signal was inoperable (running light worked). Ratchets for the wheel straps were rusted and seized until applying WD-40, even then ratchets didn't operate smoothly. Location was good and staff were courteous and easy to work with.

Évaluation :

5

Everything was great will definitely refer friends and family and if need be busy again myself thanks guys who did a great job

Évaluation :

4

Keep up the good work.

Évaluation :

5

THIS IS DEFINITELY THE BEST UNIT I'VE EVER RENTED!! THANK YOU!!

Évaluation :

5

I was not informed of the extra charges for "truck use" so my bargain move at $1200 quoted cost a few hundred dollars more to get my stuff back. $160 in georgia and another $100 in Indiana. at the last minute, I HAD to pay or rearrange my entire move. First time ive been disappointed with uhaul. also, the boxes come with too many pads. one pack per box would be sufficient. extra baggage i really didnt have room to pack and i didn't want to be charged for. Pick up and Delivery was great. Pricing was disappointing with the extra fees.

Évaluation :

4

Not sure. Husband dropped it off

Évaluation :

5

Very nice people to deal with very clean facility Greg was fantastic he show me how to hook the trailer up and how to utilize the towing equipment. I have previously rented from other u-haul facilities and didn't have the kind of customer service blockhouse storage provided they discounted my equipment because of the position I was in. Very awesome people to work with.

Évaluation :

5

Our only problem was the gal that called to tell us on Sat that the U-haul would be closed on Sunday when we had scheduled to pick it up so we said we will pick it up that day, she said no they are closed! We knew this was not true as we had just driven by. We worked it out with the manager at the location but this call should not have been made when we had reserved the trailer 2 weeks before and she was given us bad information.

Évaluation :

5

The price was the best for what I needed. Delivery and pick up from where I left was prompt. Dropoff and pick up were also prompt. Everyone I interacted with were helpful, very nice and friendly. I would definitely recommend using Uhaul UBox to anyone looking to make a move.

Évaluation :

5

I would definitely recommend this place the people here are super nice Greg took care of the trailer in help hook it up fantastic experience

Évaluation :

3

My receipt had an $8 insurance fee tacked on after I specifically rejected the coverage option when I made my online reservation. This is deceptive!!!

Évaluation :

2

Martha directed me to write to you here. I'm looking for compensation (a refund on my delivery fee) due to a number of problems: Problem one: The day before the U-Box drop-off in Michigan City, I received a phone call that my box was 7 minutes away to be delivered. Result: I dropped everything and accommodated your driver within seven minutes. Problem two: The first agent I spoke with on the phone regarding changing my credit card (I was being proactive as the card on my account was being canceled) informed me that the change had been completed. I did this to ensure your company would be paid. Unfortunately a few days later, I still received an email pertaining to a rejected card. I had to call again. This time, a new agent told me that first agent "did not know how to do her job" and that a card couldn't be changed without a payment made. Therefore, my old, now cancelled, card was still on the account. Result: I wasted my time, however, again accommodated and paid my shipping dues early to ensure a card change and to ensure your company would be paid. Problem three: My ubox was to be delivered on a Monday. I left specific instructions that I would not be available by phone but text would work. The box did not come. On Monday I received a voicemail. It stated that because I did not answer a call (that no one told me was coming, no voicemail was left, no text was sent, and no email sent) the day before, Sunday, that I would need to reschedule for delivery of my U-box. Result: I rescheduled the delivery for Wednesday. Problem four: I received call on Wednesday that a driver quit unexpectedly and my box could not be delivered until Thursday. Result: While I understand this was not Martha's fault, it is not mine either. In fact, none of these scenarios were my fault. I was understanding, proactive, rearranged my schedule multiple times to accommodate your company needs, and went above and beyond to work with you to fix your mistakes. After this many scenarios, I'd like for you to accommodate/understand my efforts to help your company. You may do this by crediting the delivery fee back to my credit card on file. Merci.

Évaluation :

4

Long waits for customer service was very frustrating

Évaluation :

3

This is not specific to blockhouse storage - they were fine to deal with, but U-Haul and U-Box in general have been a headache to deal with. U-Haul needs to communicate better between different units in different U-Haul locations. Make sure that the online systems are all connected. I changed my delivery address (for the end of my move, not this end) and had to make over a dozen calls and live chat conversations for it to actually be correctly changed. Frustratingly, I called to change the address and was told that it was indeed changed even though the correct address was not reflected in my account. When I finally received the call for the delivery, they still had the incorrect address even though I had spoken to multiple people who assured me it was changed and the incorrect information in my account must be due to a computer glitch. It's hard to trust U-HAUL if I cannot trust the the information in my account is correct.

Évaluation :

5

I would highly recommend this facility Very down-to-earth people very friendly and kind asked me if I would like water because it was so hot out. Glen was awesome he helped me hook up the trailer and get on the road excellent people to deal with.

Évaluation :

1

When things don’t go according to plan (delayed box delivery, etc.) offer anything you can offer to mitigate the problem i.e. reduced fee for delivery, hotel options, reduced monthly rate, etc.

Évaluation :

5

Very efficient way to move household goods. Everyone from U-Haul was friendly and helpful. Terry Koehler and Glen Brown went above and beyond expected service and we are grateful. \Would definitely recommend U-Box and would not hesitate to use again.

Évaluation :

4

My packing materials were not in the box when it arrived, so I had to drive across town to the UHaul location to buy the same packing materials again.

Évaluation :

5

Please improve the straps so that they can handle bigger tire size

Évaluation :

2

If you're going to have online pickup, the location needs to have good internet. A wifi router with a "guest" network inside the building would have worked. Instead I had to drive to the top of the hill to upload the required photos. I would only recommend this location when the storefront is open and to not rely on online pickup. The internet service is just too slow.

Évaluation :

5

They were very helpful at this location. The manager was very helpful and explained everything to me. They offered me refreshments. I would highly recommend this location.

Évaluation :

5

This place is awesome Cortland was amazing album me and answering the questions a need it to get answered