Customer Reviews for Division Avenue Self Storage
(Concessionnaire U-Haul dans le voisinage)

82 évaluations

5633 Division Ave S   Wyoming, MI 49548

(616) 878-0832

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/28/2021: 9h00 am à 3h00 pm
  • 12/11/2021 - 12/12/2021: Fermé
  • 12/24/2021: 9h00 am à 1h00 pm
  • 12/25/2021 - 12/26/2021: Fermé
  • 12/31/2021: 9h00 am à 3h00 pm
  • 1/1/2022: Fermé

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Services dans cet établissement :

Pour nous contacter

(616) 878-0832

5633 Division Ave S
Wyoming, MI 49548

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/28/2021: 9h00 am à 3h00 pm
  • 12/11/2021 - 12/12/2021: Fermé
  • 12/24/2021: 9h00 am à 1h00 pm
  • 12/25/2021 - 12/26/2021: Fermé
  • 12/31/2021: 9h00 am à 3h00 pm
  • 1/1/2022: Fermé

Show All Hours

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  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

N.D.

MICHAEL RAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL JOHN BAUE B. 
Évaluation :
5

The person in store was polite and answered all my questions. was very fast in completing the paper work. Nice place to rent and highly recommend for anyone.

lokesh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM SCOTT V. 
Évaluation :
5

The heater was stuck on full. I had to drive to Wisconsin and back with the windows down in the rain!!!! Not a pleasant drive.

Bart B. 
Évaluation :
5

Very happy my things were safe and in working order when I needed them Thank You

NELLA W.  |  Expérience générale 
Évaluation :
5

Mobile pickup was not a good experience. The instructions did not say or did not highlight that the truck needed to be picked up within 30 mins of pickup time which caused us an additional 1,5 of effort. Multiple calls to customer to find out why we could not get the vehicle setup to go at 40 mins after the time lead to a response of 3 hour wait then just to get someone to til that I need it reset to a new time. Luckily by accident I was transferred to the traffic control people for uhual and they were able to reset but we had been waiting and frustrated with much wasted time for 1,5 hours already.

Andre W. 
Évaluation :
5

We will use the facility again next year! We used the facility to store a car during the summer when flying in to Grand Rapids airport for travel to our summer cottage. Staff made our transitions to pick up our car easy. We felt the vehicle was safe and well guarded on the site. There was not any sign of damage or disturbance to our car during its stay on site.

CAROL W.  |  Expérience générale 
Évaluation :
5

After hours drop off was easy and convenient.

Rex C. 
Évaluation :
5

It was good in terms of value for the money. If you rent there, ask for a unit with a full garage door, as not all units have them. Mine only had a small door similar to a house entry door. However, I was disappointed that they don't offer partial refunds for closing out the unit a week after the billing date. I would have closed out the unit two weeks earlier if that was an option.

DANIEL ROBERT S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ignacio P. 
Évaluation :
5

I WOULD NOT RECOMMEND ONLINE CHECK IN/OUT! IT WAS A WASTE OF MY TIME. THANK GOD FOR THE UHAUL REP. THAT WAS WORKING TO MOVE THE PROCESS FORWARD. SHE WAS WAS VERY PROFESSIONAL AND ADMITTED THE ONLINE PROCESS WAS FLAWED. I RETURED MY VAN WITH THE REP. NO PROBLEMS.

ELENA B. 
Évaluation :
5

They will steal your money

JIMMIE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY JILL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MINH PHUNG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA DENISE B. 
Évaluation :
4

I was concerned to witness the electronic

Joni L. 
Évaluation :
5

Some of the equipment we had reserved wasn't available but the staff helped us find an alternative option that worked just fine. Super friendly, knowledgeable. If we move again we'll definitely come back to this location.

Anna C. 
Évaluation :
5

everything was great! This location was a life saver for me; very accommodating! Thank you ladies for caring!!!

Pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL LYNN M. 
Évaluation :
3

My rental did say it needed an oil change soon. I was concerned about leaving my car within the gates since I was told they closed at 10.

LISA LYNN S. 
Évaluation :
1

Poor Customer service and no one at location when I was scheduled to pick-up. I was a few minutes late and the person working claimed they called and left a message but I did not get either.

MYRON CLARENCE W. 
Évaluation :
5

I only had 81 miles with my rental. My destination was 100 so I went over my miles. 81 miles seems low.

Eric V. 
Évaluation :
5

Everything went perfectly. Receptionist was extremely friendly and helpful.

Lisa R. 
Évaluation :
3

Make sure that the renters know the truth about the rental policy that they have 24 hours and not be told they only have 4 hours with the rental !

Kevin J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
5

Cleaner trucks better work on engine of trucks

Nakia M. 
Évaluation :
3

I was charged 40 $for insurance on the trailer and not given the option to not buy it. I found out at the drop off point that I wasn't required to purchase it. Had I known, I would not have bought it since my auto insurance covers trailers.

Thomas C. 
Évaluation :
5

Friendly, fast, and great location!

BRADFORD J K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN PAUL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIJAH JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie S. 
Évaluation :
5

Friendly staff very helpful

ANDREW WAYNE S. 
Évaluation :
5

Fix your location services so that when I go to check in a vehicle I don't get charged 20 $because your stupid app isn't working. Sat there for 20 minutes trying to get it to find me and even installed it to another persons phone.

James K. 
Évaluation :
5

They did pretty well. They had what I wanted waiting for me. They had what I needed and she was very friendly and easy to talk to.

MISTY JANE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEONTAY TYON H. 
Évaluation :
5

Very nice lady knows they stuff

Yolanda B. 
Évaluation :
5

No complaints.

Joyce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie C. 
Évaluation :
4

We did an after hours drop off which was very convenient. Would have given 5 stars. It there is hardly any signage and zero lights...so drop off after dark was a challenge

DONALD KEITH S. 
Évaluation :
1

the uhaul was barely drivable, the wheel is completely off while driving, the transmission felt like it was going out and the brakes barely stopped the truck. then they double charged me and i'm still waiting for the refund on that.

JENNAMARIE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronda V. 
Évaluation :
4

clerk was very nice

Jorge O. 
Évaluation :
5

Trucks need cruise control

Kevin S. 
Évaluation :
5

Truck seemed like it needed a front end alignment, and tire balancing but it went great and the service was GREAT"!

Meryssa S. 
Évaluation :
4

Better signage would help. Coming from the south to the location, you cannot see the U-Haul vehicles and the sign does not readily indicate that it is a U-Haul location on a very busy street

Bryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
4

The gal told me that there was not extra charge on the truck but when I got the bill there was. However when I replied by email it was corrected by your representative Jesus Olivas quickly with no hassles. The contact that I had on Sunday with your representative Nichole was very positive. She took the time to review the contract and make the necessary corrections to resolve the issue. She was very pleasant. Please acknowledge both Jesus and Nichole. They deserve credit for looking into the contract and correcting the problem. Nichole especially because she found several errors on the original contract wad was able to correct it. (It took some time on her part and I am guessing not easy.) Jesus was very fast and I think that when he looked at the documentation it was an easy correction, because of Nichol's work.

WALTER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teasia G. 
Évaluation :
5

The 2 that helped me were patient and kind as I began to become frustrated. I apologized for my frustration and they continued to be professional.

Angela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carla D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LeTieka C. 
Évaluation :
5

Great service and experience at this location. Will be back if the need arises.

Rachel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL ANDREW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Well when you call the rental place to let them know I returned the truck and I accidentally locked my personal keys in the truck after I put the truck keys in the drop box and the young lady that answers the phone at the location tells me SIR we don't rent trucks even know I rented from this location and there was 5 other trucks and trailers there while we are talking on the phone lol. She basically called me a liar and she was very unprofessional with me. I went to another location and they solved my problem thankfully.

GERALDLEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SABRINAANN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYCARVER L. 
Évaluation :
1

Have everything together at one store instead of making me drive to a separate location for all the equipment I ordered a month in advance.

Cherie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
1

You are contacting the wrong person.

LOGAN J. 
Évaluation :
5

I was going through a really rough spot, unexpectedly moving, stressed, etc... These wonderful ladies gave me the boost of happiness I needed to get through a really hard day. Everything was ready as I arrived and they were impeccably clear with all instructions. Absolutely professional, kind, and knowledgeable. Thank you so much!

Maxwell Laurance B. 
Évaluation :
4

Very helpful

Sheilalynn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnna J. 
Évaluation :
1

I live in Wyoming, Michigan picked up in Wyoming Michigan and returned in Wyoming Michigan. Second time getting a vehicle from uhaul only to have it be double booked and have to settle for something different at pickup.

Sherry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN DIANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randalllee H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tekayla S. 
Non les évaluations ont été soumises pour cet établissement.

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