Le client n'a pas laissé de commentaire.Kelly B.
Customer Reviews for Division Avenue Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Wyoming, MI 49548
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 5/26/2021: 12h00 pm - 5h00 pm
- 5/29/2021: 9h00 am - 3h00 pm
- 5/30/2021: 9h00 am - 1h00 pm
- 5/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Cleaner trucks better work on engine of trucksNakia M.
I was charged 40 $for insurance on the trailer and not given the option to not buy it. I found out at the drop off point that I wasn't required to purchase it. Had I known, I would not have bought it since my auto insurance covers trailers.Thomas C.
After being told I would not be given a pro-rated refund, I informed that I would keep my unit until the last allowable day. The person working in the office stated that refunding my payment since I was only estimated to be out of the unit 4 days after payment. Owner (per office worker) failed to reply to her on numerous attempts. I was just planning on keeping the unit since I was not getting anywhere with the property manager. (Additional 4 messaged left by call center.) I took my lock to the other authorized (and previously set up before deployment) user so that my children and her could use the paid unit until the last day. Got a notification email that I was moved out. Returning to the unit, the facility had placed a lock on my unit that rendered it unusable to me. Stopping back in the office, the worker again made several attempts to get a hold of the manager (since she could not find any of my paperwork) who stated If I wanted to keep the unit, I would have to fill out new paperwork and pay for the time, I had already paid!!! Manager stated I voided my lease agreement by removing my lock. Property manager is a snake! Deployed single father, and could of used the approximately 95 pro rated refund or use of my unit for the remainder of the paid month. I have had multiple units at this property and referred a couple of friends when it was Your Space self storage. Observed numerous shady things after it was renamed to Division Avenue Self storage. (Rate hike after new management, subleasing the old office in the middle to someone living there and partying, people living in units with numerous cats, trash everywhere, no security gate, bad rodent issues in units. (I used to do pest control and gave free advice and pointed out numerous structural flaws (gaps, poor framing, etc.) They have bait boxes screwed to the studs inside the units. Your not supposed to attract rodents to come inside the units with a food source....smh I repaired my unit by fixing these problems myself by applying expanding foam and rodent tincats by overhead doors. I attempted to come to a reasonable agreement with the office worker who was also frustrated about being ignored by her attempted calls to the manager as well as not being able to find any of my customer account paperwork. I spent a lot of my time I was on leave dealing with this property manager who hid behind snide emails equating to an experience of "idgaf about you, I made my money off of you, now it's time for the next sucker." I do not recommend this property under the current owner. They took advantage of this deployed single father of three kids. Dealing with all the covid crap is difficult enough, and businesses like this certainly do not care for their customers.ANTHONY R. | Expérience générale
Friendly, fast, and great location!BRADFORD J K.
Le client n'a pas laissé de commentaire.Jody M.
Le client n'a pas laissé de commentaire.BENJAMIN PAUL D.
The staff was horrible, tried to charge me for things that was there before I moved in. Plus tried to charge me to move out. I would not recommend this specific location to anyone.DAMARIO R. | Expérience générale
Le client n'a pas laissé de commentaire.ELIJAH JOHN T.
Le client n'a pas laissé de commentaire.Amie S.
Friendly staff very helpfulANDREW WAYNE S.
Fix your location services so that when I go to check in a vehicle I don't get charged 20 $because your stupid app isn't working. Sat there for 20 minutes trying to get it to find me and even installed it to another persons phone.James K.
They did pretty well. They had what I wanted waiting for me. They had what I needed and she was very friendly and easy to talk to.MISTY JANE B.
Le client n'a pas laissé de commentaire.KEONTAY TYON H.
Convenient, a little pricey, but we'll maintained facility. Always felt secure because someone was on site.DORIS GAILE V. | Expérience générale
Le client n'a pas laissé de commentaire.CRYSTAL J. | Expérience générale
Very nice lady knows they stuffYolanda B.
No complaints.Joyce G.
Le client n'a pas laissé de commentaire.Natalie C.
We did an after hours drop off which was very convenient. Would have given 5 stars. It there is hardly any signage and zero lights...so drop off after dark was a challengeDONALD KEITH S.
the uhaul was barely drivable, the wheel is completely off while driving, the transmission felt like it was going out and the brakes barely stopped the truck. then they double charged me and i'm still waiting for the refund on that.JENNAMARIE G.
Le client n'a pas laissé de commentaire.Ronda V.
clerk was very niceJorge O.
Trucks need cruise controlKevin S.
Truck seemed like it needed a front end alignment, and tire balancing but it went great and the service was GREAT"!Meryssa S.
Sure I was lied to about a lot of things that did not appreciate how others treated at the storage I've been trying to call in reach somebody about the bill but nobody has called back some very unhappy with your guys serviceBETTY L. | Expérience générale
Better signage would help. Coming from the south to the location, you cannot see the U-Haul vehicles and the sign does not readily indicate that it is a U-Haul location on a very busy streetBryan S.
Le client n'a pas laissé de commentaire.Susan S.
The gal told me that there was not extra charge on the truck but when I got the bill there was. However when I replied by email it was corrected by your representative Jesus Olivas quickly with no hassles. The contact that I had on Sunday with your representative Nichole was very positive. She took the time to review the contract and make the necessary corrections to resolve the issue. She was very pleasant. Please acknowledge both Jesus and Nichole. They deserve credit for looking into the contract and correcting the problem. Nichole especially because she found several errors on the original contract wad was able to correct it. (It took some time on her part and I am guessing not easy.) Jesus was very fast and I think that when he looked at the documentation it was an easy correction, because of Nichol's work.WALTER G.
Le client n'a pas laissé de commentaire.Teasia G.
The 2 that helped me were patient and kind as I began to become frustrated. I apologized for my frustration and they continued to be professional.Angela A.
Le client n'a pas laissé de commentaire.carla D.
Le client n'a pas laissé de commentaire.Kimberly R.
Le client n'a pas laissé de commentaire.Gerald S.
Le client n'a pas laissé de commentaire.LeTieka C.
Great service and experience at this location. Will be back if the need arises.Rachel V.
Le client n'a pas laissé de commentaire.NATHANIEL ANDREW T.
Le client n'a pas laissé de commentaire.Gerald S.
Well when you call the rental place to let them know I returned the truck and I accidentally locked my personal keys in the truck after I put the truck keys in the drop box and the young lady that answers the phone at the location tells me SIR we don't rent trucks even know I rented from this location and there was 5 other trucks and trailers there while we are talking on the phone lol. She basically called me a liar and she was very unprofessional with me. I went to another location and they solved my problem thankfully.GERALDLEE S.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.SABRINAANN H.
Le client n'a pas laissé de commentaire.JEFFREYCARVER L.
Have everything together at one store instead of making me drive to a separate location for all the equipment I ordered a month in advance.Cherie S.
Le client n'a pas laissé de commentaire.Kyle M.
You are contacting the wrong person.LOGAN J.
I was going through a really rough spot, unexpectedly moving, stressed, etc... These wonderful ladies gave me the boost of happiness I needed to get through a really hard day. Everything was ready as I arrived and they were impeccably clear with all instructions. Absolutely professional, kind, and knowledgeable. Thank you so much!Maxwell Laurance B.
Very helpfulSheilalynn E.
Le client n'a pas laissé de commentaire.Johnna J.
I live in Wyoming, Michigan picked up in Wyoming Michigan and returned in Wyoming Michigan. Second time getting a vehicle from uhaul only to have it be double booked and have to settle for something different at pickup.Sherry S.
Le client n'a pas laissé de commentaire.KAREN DIANE S.
Le client n'a pas laissé de commentaire.Randalllee H.
Le client n'a pas laissé de commentaire.Tekayla S.
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