Customer Reviews for Global Preowned Auto Sales
(Concessionnaire U-Haul dans le voisinage)

585 évaluations

736 Williamsport Pike   Martinsburg, WV 25404

(304) 263-2580

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(304) 263-2580

736 Williamsport Pike
Martinsburg, WV 25404

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Clean the inside of trailer

HOWARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS F. 
Évaluation :
5

The off hour pick up process is cumbersome and took me close to 90 minutes to execute. I have a lot of feedback on this and a suggestion to make it better. Please have a Manager contact me reference the off hour truck rental pick up. Sincerely, Todd Lake Todd.Lake@va.gov

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
2

And AGAIN ANOTHER REALLY BAD EXPERIENCE FROM U HAUL!!! More so the blame is on U Haul more then the rental lot!!!

richard F. 
Évaluation :
5

Please lay concrete on the ground instead of just dirt, other than that I have no complaints.

Shawn G. 
Évaluation :
1

Trailer has brake or other wheel issues had to unload half of the furniture to get home

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
4

I cannot make any suggestions. I found the truck clean and ready for my moving job. The gentleman that helped me at the facility was friendly and knowledgeable about the equipment. The woman who answered the phone on Thursday was friendly and knowledgeable about the equipment, supplies and manpower that may have been needed for the job.

Kathy H. 
Évaluation :
5

I did a drop off on a Sunday and had no issues excellent.

John J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond K. 
Évaluation :
1

They changed my location to be 11 miles further away. That added to my mileage and ended up costing me money. The place where we picked up the rental was slow at best and reeked of smoke with active smokers. The process was not well explained to us and we felt uncomfortable with the whole process.

Philip S. 
Évaluation :
2

Back of truck was not swept out, paperwork fuel level did not fuel guage in truck. Instead of fixing paperwork they told me to take picture. I took picture of dashboard milage and fuel level before leaving.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen E. 
Évaluation :
1

There was a dog roaming in the office area, who became aggressive towards me while I was checking. The dog then nipped at my leg as I was leaving the building

Rodney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
4

The people working were extremely friendly, the process was fast, overall great rental experience.

Dusty D. 
Évaluation :
2

truck cab was dirty and smelly steering wheel had to be wiped down with disinfectant

Don E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

We rented a truck and furniture dolly's. When we picked up the truck there were no furniture dollys available. This was incredibly frustrating because we specifically rented the truck to move a piano and needed the dollys. All we were told was “you'll have to call around to see if any are available at any other location.”

James E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BENDETTO D. 
Évaluation :
4

Good people

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Excellent customer service provided by the manager.

Patrick B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jaquera S. 
Évaluation :
5

No recommendations for improvement. The men at the UHaul place went above and beyond to help me.

Kellie C. 
Évaluation :
5

Jacob was very helpful. He took the time to attach the car tow and helped us get our car in securely for our long trip. He was kind and professional.

Letitia W. 
Évaluation :
1

I rented a vehicle on 11/02/21 and drove 260 miles. I was charged for 620 miles on my credit card. The next day I went to the office to find out what happened. They agreed that the charge is wrong and said they would process a refund. I have been trying continuously for the 4 months since then to get my refund with no resolution. I STILL WANT MY MONEY BACK ! !

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUNG T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tera M. 
Évaluation :
5

Good job

FUNMI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvaro O. 
Évaluation :
5

Make sure they are cleaned from one customer to the next.

Wanda T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anna S. 
Évaluation :
5

Quick and easy, great service

James G. 
Évaluation :
3

The cab was not clean, the furniture dolly was not included but paid for, and the checkin process was frustrating and tedious. I wasted 30 min just getting checked in. Also wasnt aware even though im sure it was in the paperwork that i needed to return the tank full even though i also paid for mileage.

April J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob T. 
Évaluation :
5

I always and only choose this location. They are always so friendly they remember me and my dad and in today's world is rare. I recommend this location specifically to any of my friends or family when they need to get a moving vehicle. I think the man I usually talk to is Karen and he is always the nicest man. Thank you guys for always giving me and my family great service

Samantha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal C. 
Évaluation :
4

This location operator was very friendly and helpful.

Brad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zachary S. 
Évaluation :
5

Great service from staff

William T. 
Évaluation :
1

You shouldn't over charge people

Daniel Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEGANDA L. 
Évaluation :
5

Nobody there when I dropped off

DENNIS LEE B. 
Évaluation :
5

Very good experience

Bret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
2

I would only recommend this location if their trucks don't smell like marijuana and their trucks were not left with trash! So what if the previous customer left trash isn't the company supposed to make sure it's clean especially during COVID? This is absurd, terrible service, no refund whatsoever! Merci

Denisa D. 
Évaluation :
1

Over charged on mileage and a gas fee shady business practices. The paperwork didn't match the picture I took 4 minutes after taking possession of the vehicle. Went back inside to let the operator know it only had a quarter tank of gas and was told that's fine just bring it back the same way. I did and was charged 35 dollars for fuel and for 100 miles when I drove 23. I have never had any issue with a uhaul location until this one. Called the location the next day to only get voicemail multiple times and have put in an inquiry to uhaul with a time stamped photo of mileage and gas when I got the truck. I have not yet received a response. Very poor experience.

Jeremy B. 
Évaluation :
3

The employees should have more knowledge about the rates and cost of equipment and not make false claims that people aren't returning the equipment with the same amount of fuel as when they picked it up and dropped off

Descott F. 
Évaluation :
1

Location was closed when unit was returned, with Uhaul & other vehicles blocking lot. Yet my credit card was charged for extra service which is being disputed through bank for refund.

Russell R. 
Évaluation :
5

Excellent service

Phillip R. 
Évaluation :
5

Everything was great

Agboola M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
3

Budget rentals are still cheaper

Angela S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth K. 
Évaluation :
5

5 stars. Very easy and simple process overall

Keith V. 
Évaluation :
1

They didn't give a receipt of drop off- a man said the lady would email it to me- i didn't get the email so I called- women answered the phone had a baby screaming and I could hardly hear her- she said she'd look at paper work and call me back- no callback- I went back into the place next morning and a nice man printed me out a receipt

Kenneth R. 
Évaluation :
3

I was charged 40 dollars for a pull behind in my vehicle at least make them affordable like the others!

Tammy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony W. 
Évaluation :
1

Picked up uhaul with 3/8 of a tank when returning uhaul it had 5/8 of a tank but the lady at the counter told me that all she needed was the keys for return later saw I was charged $19 for 4 gallons of gas even though I returned the truck with a quarter more tank of fuel (5/8s full) they reported the truck as 5/16ths of a tank and charged me

Steven B. 
Évaluation :
4

I have rented many uhauls, especially lately. This was my worst experience. The truck was horrible. I called roadside assistance and let them know that I didn't feel safe driving the truck. They said that they could send someone to look at it, but if they couldn't diagnose a problem, I would have to pay for the service. This is ridiculous, and pretty much made me drive a broken truck under duress. Im surprised one or more wheels didn't fall off, before I returned it. When I returned it, the man who received it asked where I rented this truck from, because “we don't rent trucks in this condition here”.

ADAM R. 
Évaluation :
5

Owner of this location was very kind and reasonable

Matthew D. 
Évaluation :
5

Can't recommend anything it was flawless.

Robert B. 
Évaluation :
1

Fix your app. It took us a hour to pick up and an hour to return our truck because of scheduling errors and the app was not working correctly. If you do te 24/7 pick up/return, use their website directly, DO NOT USE THE APP.

Jared L. 
Évaluation :
3

The passenger window on the truck had no handle, and the window was down a few inches. It has rained the prior evening , so the seat was wet. The front right tire had low pressure. Fortunately a mechanic on site rolled up the window with some pliers. He also kicked the tire and said “It kicks good.” With that, we were on our way! The truck was clearly old, with high mileage, peeling paint and lots of scuff marks. Not very good advertising for U-Haul.

Michael C. 
Évaluation :
5

Worked out great for us to use a uhaul trailer when transporting items to clean out my parents' house. Affordable, convenient, easy to use...definitely recommend.

David B. 
Évaluation :
3

The truck was parked so tight against a pole I have to do a 3 point turn up on a hill. Luckily I have driven big trucks before but if I hadn't I wouldn't have known to turn it around and I would have taken out the pole. The pictures I signed in as saying represent the truck well looked different in the daytime than at night. So I couldn't actually see the scratches on it until daytime. Also I paid for a appliance dolly and there wasn't one included with the truck. It was clean inside and drove well. Pick up and drop off other than the aforementioned items were good. Not well lit area though if you're picking up at night.

Marana B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steele V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Make sure all fluids are checked

Palmer J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Service was respectful and prompt. Would be my first choice for rentals.

Freddie D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Pave the lot.

Richard S. 
Évaluation :
5

Great experience and amazing customer service.

Amanda S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
3

The computers were running slow, and I was told the vehicle had a full tank of gas. When I got to the vehicle, I found it only had a half-tank. I made sure to add more gas to the vehicle than I got and I also made sure to take a photo of the vehicle before and after the rental. The person checking me in was very rude and threatened to charge me an excessive amount to fill the tank. The manager overheard the conversation,and looked at the photos and made it right, but the person initially assisting should never have been a jerk in the first place. I'll likely go to another vehicle rental place in the future as I was very underwhelmed by this expereince.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey G. 
Évaluation :
3

Clean and service vehicles, mine was dirty and overdue oil change

John B. 
Évaluation :
5

Nice people very good experience

Bret D. 
Évaluation :
5

Easy and friendly process! Staff was super helpful and got me in and out quickly

Jonathan Marc T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frederic A. 
Évaluation :
5

Very friendly service

Andrea G. 
Évaluation :
1

Dropped equipment off at 9:00 AM to U-Haul representative. Rep assured me paperwork was complete with no further action needed. Equipment was not returned in the system until well after 12 noon. Had to repeatedly call U-Haul to get issue resolved. Definitely would not recommend using this drop off location

Calvin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Les D. 
Non les évaluations ont été soumises pour cet établissement.

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