Le client n'a pas laissé de commentaire.Trudy B.
Customer Reviews for More Than Vacuums
(U-Haul Neighborhood Dealer)
Pour nous contacter
Aurora, CO 80012
Services dans cet établissement :
- Mon–FriDe 10 h am à 6 h pm
- SamediDe 10 h 30 am à 4 pm
- Dimanche24 heures
Heures d'ouverture spéciales
- 7/4/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I will never go back to U-Haul again. This was a terrible experience I pre-booked moving blankets, moving dollies and other moving stuff the day that I picked up the truck. None of that was available if I would've known that in advance I would've went somewhere else.Randall E.
The employees that helped get me with my U-haul rental were very friendly and professional!Stephanie T.
Le client n'a pas laissé de commentaire.Roy E.
The location is not at fault. The scheduling/reservation system is the issue. I ended up going to 4 different U-Haul locations to find a trailer, spending 3 hours (when I expected only to take 15 min) and driving 40 miles (vs 4 miles) to pick up a trailer. I would appreciate if someone would call me to discuss - 580-574-4315.Eric M.
Have a copy of the rental receipt and rules on paper upon request.Richard D.
Le client n'a pas laissé de commentaire.Alexandrea R.
Le client n'a pas laissé de commentaire.Teresa S.
Le client n'a pas laissé de commentaire.Alexander E.
Le client n'a pas laissé de commentaire.Cheryl A.
There was a mixup with the trailer location and we were hours late for pickup but he was extremely nice and helpful and kept the trailer past pickup time for us.Joanna M.
Pick up was scheduled at 9 am but no one there to check out the equipment till 9:30 then they said as long as you're here by 6 pm someone be here to check your equipment back in. Wouldn't you know it 5:30 pm door closed again. Pretty much do it yourself location. Do yourself a favor go penske.Peter P.
My equipment was not in the truck I had to travel to another location and they charged me miles for it. They then charged me for 3 days when I only had the truck for 2 days. I disputed the charges and was told someone would contact me and instead they charged me the full amount and never heard from anyone.Kaeci M.
Le client n'a pas laissé de commentaire.Andres B.
I have a case manager already re assigned. The truck there was left with a plastic container under the truck. We moved it not suspecting anything. We were left with 9 miles DTE. Then when I got to the gas station and started filling the truck up I realized a few gallons in that it was just spilling out completely. (Not a leak but a full on spill coming from the gas pump to the ground). I was lucky to be actively by the pump to notice it. The fire department had to be called. I was on the verge of calling 911 to file a report and get legal involved due to the gross negligence done by whom ever left the black bucket there. (It's all in the pictures that were uploaded). The only reason I didn't presue a 911 call was because of an initial call to the road side assistance lady and she was so helpful and understanding. Got the new truck ready. Oh and none of the equipment I ordered was given or put in the truck. Overall terrible experience and it was my first time with uhaul and my last. Stressful, time consuming with call center and the Aurora location. Even before picking up the truck experience was terrible.Artem R.
Le client n'a pas laissé de commentaire.ROBERT M.
Easy renting and returning the vehicle. No issues at all, helpful staff.Svetla K.
Emplyee was very nice!Mysti H.
We had to wait 30 minutes to pick up because the U-Haul employee "ran to the gas station" even though we arrived at our pick-up time.Katie M.
Le client n'a pas laissé de commentaire.Zach T.
don't rent U-Hauls that don't have gas in them you'll spend at least $30 putting it at a 1/4 tank and won't see a discount.Lakesha K.
Issues with the customer service when contacted regarding a mechanical issue on the rental truck. Person I spoke to was not very customer oriented and felt as though I was bothering her.JUAN A.
Have some guest and customer service. Very Lazy staffSteffan F.
Le client n'a pas laissé de commentaire.Ryan B.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Locklin B.
The people were very kind and understanding. The trailer just smelled terrible.Shay D.
Le client n'a pas laissé de commentaire.Raymond L.
Le client n'a pas laissé de commentaire.Kent B.
Le client n'a pas laissé de commentaire.Allie B.
Le client n'a pas laissé de commentaire.Lynn L.
If you need a truck, you need a truck. This place has them. My rental wasn't really cleaned on the inside and I didn't check it out before driving away, my mistake. Sticky stuff on the floor, smelled like smoke inside, fast food cups, and I think the moms attic had a leak, my dresser drawer had some water in it when I unloaded it.EDUARDO H.
Do regular checks to make sure vehicle is ready to go.Russell B.
Le client n'a pas laissé de commentaire.MICHAEL V.
The engine light was on and I kept getting a message to tighten the gas cap. It did not affect the functioning of the truck in any way. However, if I was going to be driving a far distance, I would not have felt comfortable.April M.
Le client n'a pas laissé de commentaire.Jeffrey Scott M.
Le client n'a pas laissé de commentaire.Mathew L.
Le client n'a pas laissé de commentaire.Russell H.
The login and steps to do the 24/7 pickup were a bit lengthy and a step by step guide to review would have been helpful.Laura S.
Le client n'a pas laissé de commentaire.Vicente L.
Actually place the covers/ blankets that were purchased in the truck.Christian T.
Le client n'a pas laissé de commentaire.Abigail M.
Le client n'a pas laissé de commentaire.IBRAHIM A.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Jennifer S.
They were nice but just ok! Nothing special there. But did get things done.Mike G.
Le client n'a pas laissé de commentaire.Tahir G.
Great customer service everything went as planned. I will definitely be getting a uhaul from this company again. Keep up the good work.Christopher R.
Le client n'a pas laissé de commentaire.valerie M.
Le client n'a pas laissé de commentaire.mercy U.
The trailer was a bit beat up with a hail damage and chips and dings but it got the job done.Steven B.
Contactless pick up was confusing and did not work well. No one was on-site till about 9:45 to ask for help. This is a late time on a weekend when it's popular for people to move. By the time we got everything worked out, it was a half hour or so into my 4 hour time with the truck. I asked if it could be extended because of this. He said no because it was going right back out. However, uhaul advertises that you can easily call and extend your time . . . Very frustrating.Saralyn V.
There was cigarette ash in the truck when we picked it up.Jordan L.
Renting at this location was easy, a very good experience overall!Amy C.
Victor went above and beyond to help me and process everything quickly! Will definitely use them again!Nyssa P.
I've rented here several times. It's always easy and the staff is friendly!omar I.
Le client n'a pas laissé de commentaire.Francine T.
Have not found information on what type of fuel goes with the van I rent, so I did not put fuel on it not to damage its engine. Make a note right above fuel cap.Komil D.
Le client n'a pas laissé de commentaire.CHARLES T.
My items were not correct in my rental. I paid for furniture dollies and didn't get either one I paid for. There were plenty of blankets that I didn't pay for. Attention to detail would go along way.Daniel B.
GREAT CUSTOMER SERVICE, VICTOR IS GREAT!Coe M.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.camille S.
Gas was at a quarter tank not half like it was suppose to be. Mirror was taped on, truck was pretty rough and forts didn't close all the way. The online check in wasn't working, truck didn't have furniture dollys or mats, after paying the deposit ended up trying to charge me an additional 160 or something ( even tho we used less miles then what was quoted! )John D.
Close this location down worse customer service ever !!! I will never go back to Uhaul again!!!Osvaldo S.
Le client n'a pas laissé de commentaire.LANCE M.
This whole moving experience was terrible! From the movers not showing up to the trunk not being at the location I requested . In all my years of moving and using U-haul I have never experienced such disorganization, lack of customer service and charges that were unwarranted. Absolutely terrible!!!!!Akilah H.
Le client n'a pas laissé de commentaire.Armani R.
Le client n'a pas laissé de commentaire.Sam A.
Le client n'a pas laissé de commentaire.GREGORY F.
Le client n'a pas laissé de commentaire.JOSEPH C.
Le client n'a pas laissé de commentaire.Lauren G.
Hours for pick up and drop off are too limited. The uhaul.com/share app to drop off the truck kicked me out 5 times. I spent an hour trying to fulfill all the requirements such as uploading pictures etc. Each time I'd get nearly to the end and get kicked out. Big hassleLORENE L.
Nothing; mobile pick up and return went very smoothly.Karen C.
Le client n'a pas laissé de commentaire.Karthik R.
Le client n'a pas laissé de commentaire.ASHLEY C.
Le client n'a pas laissé de commentaire.Amber B.
Customer service rep was honest and helpful about products and add ons. Will definitely be using this location in the futureAngela B.
Employee was very helpful and welcoming. Thank youLOIS H.
Victor was amazing. He was Very helpful. Answered all of our questions with a smile. The truck was great. Drove smooth, no problems at all. ***** I highly recommend this Uhaul rental center.RICHARD S.
Le client n'a pas laissé de commentaire.Billy A.
Le client n'a pas laissé de commentaire.CARLOS V.
Le client n'a pas laissé de commentaire.TAMAR H.
I contacted two different individuals regarding an issue that had happened. I had the key in the ignition with the door unknowingly already locked. When I went to take a picture of the haul for the inventory close-out the wind blew the door shut with it locked and key inside. I called and spoke to two individuals, both female, explaining to them what had happened. One of them assured me they would send roadside by to retrieve the key (no one ever showed or contacted me), and the other later on informed me that the return on the truck was complete and I was in the clear. I was then advised that I would be charged extra due to leaving the key in, when I attempted to remedy the issue as well as was informed the issued was taken care of.Andrew K.
Le client n'a pas laissé de commentaire.Benjamin M.
The truck was beautiful it smelled amazing. Customer service could be a whole lot better. Dry almost rudeGWYNNE C.
Le client n'a pas laissé de commentaire.MAURICIO A.
Have everything at one location. Rental, storage......MARTHA B.
Have a dolly available when it is requested.Michael D.
I had to buy a trailer plug adapter and was charged $20 for it when the UHaul website has the same one for $10. None of the products they sell in the store have a price on it, so they just make it up as they go. When I got to the location to tow my car I found out one of the straps to secure the tires was broken, making it unsafe to use. This location clearly does not do a safety check on their equipment when it's returned. When I returned the trailer I told him about the broken strap and was offered no compensation and he did not even go outside to inspect it. I was told I would receive a return confirmation shortly but didn't. A few hours later I was contacted by uhaul asking me why I haven't returned the trailer and I explained to them the situation. The people I talked to from UHaul were great but I'm still upset I was charged for faulty equipment. I Will not use this location again and UHaul should really look into more than vacuums because they are giving their company a bad rap.MADISON A.
Le client n'a pas laissé de commentaire.PAUL K.
Le client n'a pas laissé de commentaire.Aziz A.
Over charged and still waiting on my refund! The guy that works their could care less about customer service! Now where is my refund???DEBRA R.
Le client n'a pas laissé de commentaire.Tracy K.
Le client n'a pas laissé de commentaire.ROBIN P.
Le client n'a pas laissé de commentaire.MICHAEL T.
Very friendly and helpful service staff. Pick-up was totally painless and easy!Alexander M.
Not bad. But the UHaul bar is not set high.Timothy V.
Thank you allowing me to drop the truck off at the very end of your business hours.Joseph B.
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