Pick up was scheduled at 9 am but no one there to check out the equipment till 9:30 then they said as long as you're here by 6 pm someone be here to check your equipment back in. Wouldn't you know it 5:30 pm door closed again. Pretty much do it yourself location. Do yourself a favor go penske.
Peter P.
More Than Vacuums
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Aurora, CO 80012
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- 4,0 - Cote moyenne des clients
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My equipment was not in the truck I had to travel to another location and they charged me miles for it. They then charged me for 3 days when I only had the truck for 2 days. I disputed the charges and was told someone would contact me and instead they charged me the full amount and never heard from anyone.
Kaeci M.I have a case manager already re assigned. The truck there was left with a plastic container under the truck. We moved it not suspecting anything. We were left with 9 miles DTE. Then when I got to the gas station and started filling the truck up I realized a few gallons in that it was just spilling out completely. (Not a leak but a full on spill coming from the gas pump to the ground). I was lucky to be actively by the pump to notice it. The fire department had to be called. I was on the verge of calling 911 to file a report and get legal involved due to the gross negligence done by whom ever left the black bucket there. (It's all in the pictures that were uploaded). The only reason I didn't presue a 911 call was because of an initial call to the road side assistance lady and she was so helpful and understanding. Got the new truck ready. Oh and none of the equipment I ordered was given or put in the truck. Overall terrible experience and it was my first time with uhaul and my last. Stressful, time consuming with call center and the Aurora location. Even before picking up the truck experience was terrible.
Artem R.Easy renting and returning the vehicle. No issues at all, helpful staff.
Svetla K.Emplyee was very nice!
Mysti H.