The staff thought that we were someone else that was returning the truck late and instead of asking who we are they came out saying we F'd up there schedule because we were returning the truck late but we were almost 30 minutes early. Customer service was nonexistent!Stephanie B.
Moving Truck Rental in Aurora, CO at More Than Vacuums
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Aurora, CO 80012
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 10h am à 4h pm
- Dim : 9h am à 12h pm
One-Way and In-Town Local Rentals in Aurora, CO 80012
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There ought to be a system were trucks can be washed before turning vehicle over to customer. If not apply a small discount to the customer. Make them feel good.JAN H.
My truck was not there on time. I had to wait until the next day to get a truck. This cost me money because I had to pay my helpers for showing up. The truck back roll up door was very hard to open and close and the passenger side had no blind spot mirror so changing lanes was scary dangerous.RAYMOND J.
In soo thankful the customer service is really friendly absolutely I recommended this location to my family and friendsRICARDO M.
I was charged a cleaning fee for a truck that was dirty when I picked it up. I took pictures of the cab that had mud and dirt all over, I documented this via the U-Haul condition process. Additionally, I was charged $40 for 2 missing furniture pads. I ultimately never used the pads, therefore if 2 were missing then it was from the location not supplying them. I have used U-Haul for many years in the past and have never experienced a situation like this. This location is dishonest and takes advantage of customers.Daniel P.
They didn't tell where to drop offPAUL C.
Check in was not contactlessLily H.
I returned the vehicle a day early and he charged me 20.00, I thought that was crappyTONY W.
I was charged for a dolly and blankets that I never received. Please refund the 17$ charges. Disappointed in the experience. 3035053994 firstname.lastname@example.orgJacob B.
bring more equipment to this locationPatrick M.
VÃctor was awesome and a true people person. I would recommend anyone to go to this facility.MICHAEL P.
Everyone was extremely helpful and professional. Victor was especially helpful when there was some confusion re: another reservation that I kept getting automated text messages for. Definitely will use them again.DEVON A.
Thank you again.dameion M.
The gentleman that checked me out was wonderful! This was the first time that I actually feel like the Uhaul representative actually cared. Great sense of humor, attitude, knowledge and professionalism combined.Joseph S.
Excellent Customer ServiceEnrique N.
I scheduled to pick-up a truck at 7am. After over an hour on the phone I finally got an answer. Uhual made a mistake and never notified me that my rental wouldn't be available. I couldn't pick up the truck until almost 10am. You also charged me for a 20' truck when I requested a 17' this $10 still hasn't been returned to me.JOSEPH R.
Victor was great. Van and equipment were clean. Perfect experience.CHRISTOPHER H.
Way more helpful then the pickup location.JORGE A.
Was great!Mary E.
Great service and nice people.ANNE R.
Process was easy to check out/return equipment.Manuel D.
Very polite, nice, and knew the product.ANNE R.
Make sure you continue to demonstrate excellent customer service.WILLIAM I.
I selected the online check in process and while I could do nearly all online. This place made you come inside and wait for someone to help you with to receive the key. They have the lock boxes outside, they just went using them. It was a frustrating experience being that I had to wait for a vacuum service tech to finish with his customers prior to being handed a key (literally just needed the key, the rest of the pricees was completed online).ISAAC D.
The U-Haul 24/7 app does not work at all. I Was on hold and talking to U-Haul customer service for over four hours to pick up vehicle and drop off due. In addition the vehicle engine oil was at 0%, and did not drive well. We did not feel comfortable renting this truck, so returned it a day early. The registered vehicle mileage was not consistent and presented more challenges. this was a horrific experience and absolute waste of time.John C.