Customer Reviews for More Than Vacuums
(Concessionnaire U-Haul dans le voisinage)

89 évaluations

1802 S Havana St   Aurora, CO 80012

(303) 369-0560

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(303) 369-0560

1802 S Havana St
Aurora, CO 80012

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 10h am à 4h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The store location was closed all day (hours for that day were to be 10:00AM to 4:00PM). I wasn't able to use the AP to return the truck. The process is still unresolved. The store needs to be better staffed to accommodate UHAUL customers.

DAVID R. 
Évaluation :
1

Back of truck was dirty, many damaged spots on the truck not marked, office closed so no one available to pick up calls.

Barbara F. 
Évaluation :
5

The individual who helped me was extremely knowledgeable and helpful!!

REGINALD J. 
Évaluation :
1

Very rude. Told me I should have done everything online after I had to wait because no one was watching the desk. Everyone was in the back too busy. He complained that I had made my reservation for 830am when my paperwork clearly said 1030am. This place is inside a vacuum repair center. So unprofessional. Didn't have any supplies. No dolly, only one size of boxes. I had to go to another uhaul to get everything I needed. Employee did not explain any of the details, and then told someone else to help me so he could help others. Simply horrible. Never again and will never recommend.

DESJAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle A. 
Évaluation :
5

Doesn't seem like the driver's cabinet has been wiped down in a long while....

Lizzie L. 
Évaluation :
5

Left a Google review for the place. They were great.

MATTHEW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN U. 
Évaluation :
3

I had ordered a furniture dolly, an upright dolly, and moving pads. I only received an upright dolly. It made moving much more difficult. The phone check in was less than efficient than previous check ins.

Alexandria S. 
Évaluation :
2

Please ensure that equipment that is rented/reserved is actually available, and that the location of pickup is not changed without your customer's knowledge. Unrelated to this location, I had reserved the trailer and appliance dolly to be picked up in Greenwood Village, CO at the Mailboxes plus location, However upon checking my reservation the night before (10pm) as I had not received a confirmation call, my reservation had been changed to pickup in Montrose, CO, which is 217 miles from my home and nearly 260 miles from where I was to originally pick up. I did not receive notice of this change, nor a confirmation call as was promised the day before pickup. I quickly had to call UHaul the day of the pickup to see if an available trailer could be located at a reasonable location. Upon arrival to the newly reserved location, the site did not have an appliance dolly -12 $ and we were only able to get a utility dolly -7 $ but no credit for the difference, although minor, was offered. The employee who helped us seemed annoyed. Very unsatisfied.

Jason R. 
Évaluation :
3

Windshield was loaded with bugs

Eric N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danelda B. 
Évaluation :
4

Inside of the vehicle did not look wiped down at all

JESUS A. 
Évaluation :
3

The rep was talking to the other employees instead of focusing on my rental. It was very frustrating because we had a 500 mile trip ahead of us and we were in a hurry. I was always taught that your attention should be on the customer in front of you not the co-workers hanging out around.

MANUEL O. 
Évaluation :
5

Great location and service.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI L. 
Évaluation :
3

There was like shite pet hair on the seats, mainly the passenger seat and on the floor of the front of the van. Apart from that, we appreciate the service of the van and would use it again if needs be.

TOMWALTER JR O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAITLIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE A. 
Évaluation :
2

Dog hair was left on the seats from a previous customer. Cleaning the front portion of the vehicle would be an improvement.

GORDON S. 
Évaluation :
1

We have an extra charge from this rental. The place we picked up to one place to move to other place is only within a mile so the amount of gas was wrong marked that I notuced.. because without no check up with out a paper work and looked at the meter was wrong marked. So the total miles we used should indicate the the gas was not correct amount marked. This was a random mark from the place where we picked up the rental. And there customer services is very poor.. I will never rent in that place. The worker has a bad attitude when I dropped off the rental.

MUNKHTUVSHIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kandi J. 
Évaluation :
1

Person could careless about renting uhaul equipment and could careless about customers. Total snake and did even ever help us with the equipment, just threw paperwork in our face and said he'd meet us outside to help but after waiting almost 2 hours no service. Complete garbage, should not be a rep for uhaul!

Steven H. 
Évaluation :
5

Worked great thankyou

Robert D. 
Évaluation :
5

Rien

DERRIS H. 
Évaluation :
5

S.O.

Meseret N. 
Évaluation :
2

Very time consuming pick-up, wrong key in lock box, inability to multi task through app, slow response time from agent

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN C. 
Évaluation :
3

You directed me to a location that I did not book through. It added over an hour to my drive to and from the uhaul location.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN R. 
Évaluation :
4

I have added a dolley with my order but it was missed. I have added this point at the time of return process and requested a refund but it's yet to be processed.

Kumar K. 
Évaluation :
4

They were closed when we returned the truck. I wish that the rate they gave me over the phone would have been what I was actually charged.

DAWNA G. 
Évaluation :
5

No stock on hand trucks and furniture moving equipment.

ANDRE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
3

The mobile app was a horrible experience. I will not recommend uhal to anyone becauce of the app. I will find another way to move, i will not use uhal again.

Desaray G. 
Évaluation :
5

Excellent customer service, very professional.

BRYAN H. 
Évaluation :
5

Very helpful staff

VICKI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
3

Just be aware of the 20 $fee they charge you if it is returned after hours

Kevin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRENDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig O. 
Évaluation :
1

The gentleman that helped me did a terrible job and charged me a 25 dollar fee for something that I did not do. He also was very slow and took 30 mins to check out the vehicle after I had already checked in and input my info days prior. It was a horrible experience and I don't think I'll go there again or use u haul again.

Cindy L. 
Évaluation :
1

My vehicle had 2 tires blown out in 2 days while just driving the city. The vehicle was not safe to drive. When the second tire popped on the second day the roadside assistance had to go buy another lugnut because the one on the tire was so badly stripped the tire only had 5 lug nuts and not 6. Resulting in a unsafe vehicle. The customer service was awful. I called and the guy made a point that he's never heard of two tires exploding on a vehicle so there for he gave me a number to management and didn't fix the issue. Never discounted it for having to wait hour of my time for a roadside assistance person nor did he ever even make it a point to have me in a safe vehicle.

Hannah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnette T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NATIA H. 
Évaluation :
1

They did not have the trucks we reserved ready and sent us to a haul down the street that was far more rude about helping. The vacuum place did help get it figured out to the extent that they could.

DEMI M. 
Évaluation :
2

The staff thought that we were someone else that was returning the truck late and instead of asking who we are they came out saying we F'd up there schedule because we were returning the truck late but we were almost 30 minutes early. Customer service was nonexistent!

Stephanie B. 
Évaluation :
5

There ought to be a system were trucks can be washed before turning vehicle over to customer. If not apply a small discount to the customer. Make them feel good.

JAN H. 
Évaluation :
5

My truck was not there on time. I had to wait until the next day to get a truck. This cost me money because I had to pay my helpers for showing up. The truck back roll up door was very hard to open and close and the passenger side had no blind spot mirror so changing lanes was scary dangerous.

RAYMOND J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammed M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katie H. 
Évaluation :
5

In soo thankful the customer service is really friendly absolutely I recommended this location to my family and friends

RICARDO M. 
Évaluation :
1

I was charged a cleaning fee for a truck that was dirty when I picked it up. I took pictures of the cab that had mud and dirt all over, I documented this via the U-Haul condition process. Additionally, I was charged 40 $for 2 missing furniture pads. I ultimately never used the pads, therefore if 2 were missing then it was from the location not supplying them. I have used U-Haul for many years in the past and have never experienced a situation like this. This location is dishonest and takes advantage of customers.

Daniel P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ronnette T. 
Évaluation :
3

They didn't tell where to drop off

PAUL C. 
Évaluation :
2

Check in was not contactless

Lily H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTOR J. 
Évaluation :
3

I returned the vehicle a day early and he charged me 20.00, I thought that was crappy

TONY W. 
Évaluation :
1

I was charged for a dolly and blankets that I never received. Please refund the 17$ charges. Disappointed in the experience. 3035053994 ianhunterharold@gmail.com

Jacob B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
4

bring more equipment to this location

Patrick M. 
Évaluation :
5

Víctor was awesome and a true people person. I would recommend anyone to go to this facility.

MICHAEL P. 
Évaluation :
5

Everyone was extremely helpful and professional. Victor was especially helpful when there was some confusion re: another reservation that I kept getting automated text messages for. Definitely will use them again.

DEVON A. 
Évaluation :
5

Thank you again.

dameion M. 
Évaluation :
5

The gentleman that checked me out was wonderful! This was the first time that I actually feel like the Uhaul representative actually cared. Great sense of humor, attitude, knowledge and professionalism combined.

Joseph S. 
Évaluation :
5

Excellent service à la clientèle

Enrique N. 
Évaluation :
1

I scheduled to pick-up a truck at 7am. After over an hour on the phone I finally got an answer. Uhual made a mistake and never notified me that my rental wouldn't be available. I couldn't pick up the truck until almost 10am. You also charged me for a 20' truck when I requested a 17' this 10 $still hasn't been returned to me.

JOSEPH R. 
Évaluation :
5

Victor was great. Van and equipment were clean. Perfect experience.

CHRISTOPHER H. 
Évaluation :
5

Way more helpful then the pickup location.

JORGE A. 
Évaluation :
5

Was great!

Mary E. 
Évaluation :
5

Great service and nice people.

ANNE R. 
Évaluation :
5

Process was easy to check out/return equipment.

Manuel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint J. 
Évaluation :
5

Very polite, nice, and knew the product.

ANNE R. 
Évaluation :
5

Make sure you continue to demonstrate excellent customer service.

WILLIAM I. 
Évaluation :
3

I selected the online check in process and while I could do nearly all online. This place made you come inside and wait for someone to help you with to receive the key. They have the lock boxes outside, they just went using them. It was a frustrating experience being that I had to wait for a vacuum service tech to finish with his customers prior to being handed a key (literally just needed the key, the rest of the pricees was completed online).

ISAAC D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brigid G. 
Évaluation :
2

The U-Haul 24/7 app does not work at all. I Was on hold and talking to U-Haul customer service for over four hours to pick up vehicle and drop off due. In addition the vehicle engine oil was at 0 %, and did not drive well. We did not feel comfortable renting this truck, so returned it a day early. The registered vehicle mileage was not consistent and presented more challenges. this was a horrific experience and absolute waste of time.

John C. 
Évaluation :
5

Include a dolly

JOVAN N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NELSON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kegor C. 
Évaluation :
2

I was charged for half a tank of gas because the initial gas level was incorrectly recorded. I took pictures of the gas level through the app upon receiving the vehicle but somehow that didn't get recorded. I only drove 8 miles total and refilled a gallon and a half of gas which more than covered what I used. In addition to that I was charged for an after hours return fee when I personally handed the keys to the representative at the store. When I've used uhaul in the past they would record everything while I am still at the store but the representative told me I was good to go as soon as I gave him the keys. I guess that's my mistake for trusting he would take care of everything.

Adam N. 
Évaluation :
2

They added a couple of charges to my bill: I rented a pickup for 2 hours, had it 1 1/2. Added the 10 $insurance and did not make any purchases Was billed 20 $"After Hours Service Charge" and 5 $Sales Item. When I called them to inquire I was told that U-Haul does the billing charges and they have nothing to do with it. I had to call U-Haul Customer service where a very nice woman helped me. She actually told me that it was the location that put those charges on there, NOT U-HAUL and she had to call the manager, who told her The woman, who was very nice, had to call the location and speak to the manager who told her that the after hours charge was for parking the vehicle in the wrong spot. First of all we parked it where the sign said "Drop off rental vehicles here". 2ndly we told them we parked it there. 3rdly no one ever said there was a 20 $charge if you happen to leave the vehicle where the sign told you to leave it. I was, in the end, sent a receipt for the full 25 $refund but I would not recommend anyone go to these people unless you have time to waste on the phone (50 minutes it took me while I was supposed to be working) and if you don't mind doing business with dishonest people.

MARY C. 
Évaluation :
1

They didn't have the equipment (furniture dolly), and I was told to go to a different U-Haul. If I order a truck and a dolly, and the dolly isn't there, it's my responsibility to go to another U-Haul location? I have rented at this location twice, both times terrible. I am renting from a different company from now on.

SCOTT A. 
Non les évaluations ont été soumises pour cet établissement.

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