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Thank you!!
Good Experience
Best Prices in town, very well maintained, clean and very friendly office personnel
Nothing! Keep up the awesome work!!
Service was excellent! Our only concern is that my husband's driver's license would not scan, nor upload online and the female rep offered to scan his driver's license using her cellphone and upload it. This method raises many security concerns for us and we want confirmation that his information is deleted from her phone. We are not questioning her integrity but want to protect ourselves. Thank you.
Improve.. nothing really maybe free hot chocolate ðŸ˜. No complaints whatsoever!!
I was extremely satisfied with North Parkway Mini Storage and would use them again if I was ever needing such services in the future. I have no problem highly recommending North Parkway Mini Storage to anyone.
The truck was disgusting. And the roof leaked into the cab right onto the driver. I can't believe I had to pay for this rental after this horrible experience.
Loved this location and staff. Extremely helpful and this storage really helped my family. THANKS!
Nothing !
Zach and the other young lady didn't get her name but they both made the rest of my day effortless!!!!!! these guys are good at what they do!!!!! got me in and out so that I could get my daughter to school in timely manner!!!!! Thank you!!!!!!!
Thank heavens for this location because the online procedure was going terrible, the owner of this location went online and sorted everything out in less than 10 minutes and was very amenable, definitely use him again and not online!
Not one thing! LeeAnn was amazing and you guys should give her a raise! I can't say enough about her level of customer service expertise.
Continue to the amazing job that you guys are doing. Customer service was awesome. They explained things and made sure you understood it.
The staff was personable and professional, but the cell phone reception at that location is very weak, which makes it very difficult to complete online transactions.
I have used this location several times now and I will keep going back to it for my rental needs. The staff is always pleasant and very knowledgeable. They always have a good supply of equipment to rent , items to purchase or rental spaces available.
Customer service at this location was a great experience and very detailed oriented and a very clean facility
Gooooooood!!!!!
the APP is difficult to use and to understand, there are too many things on each screen, and many time the 'continue' button must be scrolled down to know it's even there, or is not there all together... the App is not intuitive, and should not be as hard to understand as you are standing outside in the weather and noise and disruptions while trying to understand what is asking of you.
Very friendly staff.. very professional
The U-Haul app seemed clumsy and time consuming to use.
The truck and staff were great. The online process is a mess. It took 30 minutes once we arrived to get our truck. The verification process required phone calls. The extra information requested could have been sent at the time of booking instead of sending it once we arrived on site. Not sure if I'll use the mobile system again.
Excellent customer service experience
Great customer service
The code on the lock that was given on the app did not end up matching the lock that was on the lockbox. I had to call customer service who walked me through several codes before it worked. Felt like it wasted my time some and some stress as I had people waiting on me but the vehicle itself worked fine. All in all it wasn't a bad experience but just a little more to the process than I was expecting.
Hitch mount on the Utility trailer was broken, which made it very hard to attach and detach. Trailer had debris inside from previous renters. Will be using a different location in the future for the following personal data security reason, Personnel were using personal devices to collect drivers licenses for the rental.
Nothing
Great experience
This is by far the BEST U-Haul location I have ever visited and did business with!!!!!
Absolutely nothing! Keep up the excellent work!!
I had to drive to a location different than the one on my contract which was 8 miles farther. I had to hookup all equipment with no help guiding my car onto the tow dolly. The tires were nearly slick and I got stuck which cost $125 and guess what? The $120 insurance didn't cover it. Really great experience.
Wish they would have told me about the online check-in. Great otherwise.
It was not my drop off location but they took it any way
Great customer service
I debated whether to put this on the "check-in" as the truck runs fine. BUT - it may need new struts. That was one of the LONGEST six hour drives I've ever done because of the significant "bouncing" action! Again, certainly it is not a critical issue but something to look at for sure.
The staff at this facility is amazing and friendly! The unit is clean and the property feels safe. I would highly recommend North Parkway Mini Storage for your storage and Uhaul needs.
Clean and great customer service.
Very good customer service and very efficient.
Excellent customer service
We got a 26†trucks and a car tow dolly that we'd been told would be fine to use on the dolly. Once picking up equipment and trying to load the car on the dolly, we realized the car wouldn't load correctly. I tried calling and waited for a long time, the location was closed at this point so my husband brought the dolly back immediately because we couldn't use it. The lady on the phone with U-Haul said she give me the refund for the tow dolly and the insurance we paid for it. She said I should get it within 3-5 business days but 7 days later and no refund still. I'll be contacting the person she said was the regional manager next
Excellent customer service..
The uhaul truck was not on full tank when we picked it up and the gas hand never moved while using truck. I payed 20 dollars in gas before returning truck and they wanted the receipt which my husband no longer had when picking up remainder of deposit the next day. Did not get my deposit back and had to pay an extra 2 dollars. Very unacceptable ??
The truck was nasty and covered in red clay on the inside and out. There was trash in the floor and box. The ashtray was full of ashes. The whole center console was sticky and the whole cab reeked of cigarette smoke. I had to drive the truck the whole time with the window down.
Nothing at this time.
Everything went well with the drop off.
I've used this location several times over the past few years and was treated very well.
Ashley was the representative that I rented from. She was in the office early and gave me several options to assist as well as save money. I appreciate her helping me.
Thank you for always being accommodating and professional. Any time I left or road by the storage unit I knew
Fender badly cracked on wheel
Charging .99 cents a mile for an in town move is pretty nigh considering you are paying for rental of the truck as well. Why so high? It does not cost you .99 cents for wear and tear of the vehicle. Other than that, I appreciate the service you provide.
Staff was great. Truck was clean and performed perfectly.
The employees were very friendly and professional. I will definitely use the service again.
Everything at this location is perfect. Don't need to improve anything at North Parkway Mini Storage II LLC located at 10132 Memorial Parkway NW in Huntsville, AL.
The young lady that helped me was very professional and as sweet as can be. She also helped me rent another storage unit and got my payments set up so it would come out of my account automatly. Would recommend them to everyone.
I gave this location a five star review because of their excellent customer service and friendly atmosphere. I was in and out with everything I needed in less than 15 minutes. From a Uhaul corporate point of view, being transparent (not just in the fine print buried somewhere) about the customers "guaranteed" reservation and how it's really the customers "preferred" time and rental location and how it's subject to change, would improve customer trust when said reservation does change unexpectedly. My reservation time and location changed shortly after I made the initial reservation that produced a confirmation document stating the original time and location. This would be akin to making a hotel room reservation and then later being informed that your room has moved to a different hotel in town with a different check in time. Yes dealing with rental equipment is more difficult inventory wise, but the response from the customer is the same who expects what he or she has seemingly been "guaranteed".
Everything was great
Everyone was very friendly and very helpful. Unit was also clean and easy to access.
The folks there are very nice the unit was clean!
Receptionist at North Pkwy Mini was very helpful. She showed me the unit which was very clean and will lighted. I`m very satisfied with the transaction.
Great facility.
Fast service, friendly and very helpful staff, unit was clean and ready to move in.
