Le client n'a pas laissé de commentaire.Janette B. | Expérience générale
Customer Reviews for North Parkway Mini Storage II LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Huntsville, AL 35810
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 8h am à 3h pm
- Dim : 9h am à 1h pm
Heures d'ouverture spéciales
- 11/26/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Our climate-controlled unit preserved photos, clothing, portraits, and household items like new for 5 years. We never saw a bug or a rodent. My only complaint is that there is no lighting within the individual units; the hallway lighting is adequate since the units are open on top, but sometimes I needed a flashlight due to the dimness.Helen Jo C. | Expérience générale
Le client n'a pas laissé de commentaire.DALE A.
Le client n'a pas laissé de commentaire.PATTI N.
We used the app to pick up the truck. I was VERY aggravated to be called by an employee at this location to be told our reservation was at 7, but the didn't open till 8. I was surprised as I made the reservation at a different location and expected to pick up where I called to reserve. The only reason the guy called was to tell me they didn't open till later and if I wanted the truck at 7 I would have to use the app. Never an email or contact from ANYONE that my reservation had changed till 4pm on the day prior to my reservation of 7am. The back of the truck was full of straw and had to be swept out before we could begin loading. This review isn't so much against the location, as the process of how my reservation was handled and the lack of communication about the change of pick location. The employee at this location eas very helpful in working toward helping me get the truck at the needed reservation time of 7 so we didn't have to wait till they opened at 8. Knowing what I know know about how the company changes reservation locations I will likely not use your services in the future.Steven H.
Everything was excellent so I have nothing say needs to be improved.Judith P.
Le client n'a pas laissé de commentaire.PATRICK C.
Le client n'a pas laissé de commentaire.DONALD F.
Le client n'a pas laissé de commentaire.RONALD D.
The van I rented was disgustingly filthy. Animal hair all over the seats. A strong, musty odor that wouldn't go away. Trash and food crumbs all over the floor and seat of van. I was told there was nothing they could do and that the police had confiscated that van from a lady who had been using it for weeks. No cleanup from police impound lot to renting it out to customers? You ought to be ashamed of yourselves, UHaul.Jonathan D.
Cheapest rental truck for the cheapest price.JOEL M.
Everything was wonderful, I will do business with you again.Montaya W. | Expérience générale
Le client n'a pas laissé de commentaire.Priya P. | Expérience générale
Clean the inside of the trailers. Also, The office staff was great , but the method of payment was horrible. We should not have to use our personal phone to make payment. I want do this again.SHANE A.
Le client n'a pas laissé de commentaire.MICHAEL T.
Employees were very helpful on accommodating a quick rental prior to a morning reservation. And as promised I returned the truck within two hours. I thank you guys for always been helpful with my moves. This is the second or third time I use the same location.WALESKA M.
Le client n'a pas laissé de commentaire.Robert H.
1st time for using U Haul .maybe if I use again I can see what to improve on.ROSIE P.
Note: This particular location N. Memorial Parkway was great. BUT, University Dr. near Putman was pure de garbage!!! They made me and several more people reservations and got there to pick up the truck and they didn't have no trucks!!! Ã-#@$/%^&^^^<^%^&ARETHA M.
Le client n'a pas laissé de commentaire.BRENDA G.
Zach made the process easy.SABRINA H.
The location and employees were awesome!!!! I did 24/7 pickup and it was AWFUL!!!! I couldn't pick up the truck using the app, i was on hold for an hour in the parking lot and still never got thru! I had to go home and go live chat on the website to fix app problem. It took me over 2 hours to ppick up this truck and 3 trips to the location. I FINALLY GOT TRUCK AFTER 11P. IMPROVE YOUR CUSTOMER SERVICE!!! THIS WAS RIDICULOUS TO HAVE TO GO THRU JUST TO PICK UP THIS TRUCK!!Shari K.
Super friendly. Big smiles. I would gladly do business with them again.Andy W.
Still disappointed here too. My original drop off location was at rocketcity storage (which happens to be where I unloaded to a storage I'm renting there), but when I got there, they could not find my contract and were not willing to take it. They said it might cost me money to change the drop location. Ended up bringing it to the location listed above and they were great.DAVID M.
Le client n'a pas laissé de commentaire.PHYLLIS P.
Le client n'a pas laissé de commentaire.DONALD K.
Le client n'a pas laissé de commentaire.JAMES J.
Le client n'a pas laissé de commentaire.BRENDA G.
We Love these guys !!!!WILLIAM H.
The employees are always so niceCHONDRA M.
Good ExperienceRoger M.
Nothing! Keep up the awesome work!!NATALIE B.
Le client n'a pas laissé de commentaire.Gary Q.
Service was excellent! Our only concern is that my husband's driver's license would not scan, nor upload online and the female rep offered to scan his driver's license using her cellphone and upload it. This method raises many security concerns for us and we want confirmation that his information is deleted from her phone. We are not questioning her integrity but want to protect ourselves. Merci.Shenita S.
Improve.. nothing really maybe free hot chocolate ðŸ˜. No complaints whatsoever!!Jacqueline H.
Le client n'a pas laissé de commentaire.MARK S.
The truck was disgusting. And the roof leaked into the cab right onto the driver. I can't believe I had to pay for this rental after this horrible experience.James P.
Le client n'a pas laissé de commentaire.YunSun K.
Le client n'a pas laissé de commentaire.Terry N.
Le client n'a pas laissé de commentaire.ANDREW M.
Nothing !Alfreda S.
Le client n'a pas laissé de commentaire.Graham K.
Le client n'a pas laissé de commentaire.LATOYA W.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.Selenia P.
Zach and the other young lady didn't get her name but they both made the rest of my day effortless!!!!!! these guys are good at what they do!!!!! got me in and out so that I could get my daughter to school in timely manner!!!!! Thank you!!!!!!!Tonya C.
Thank heavens for this location because the online procedure was going terrible, the owner of this location went online and sorted everything out in less than 10 minutes and was very amenable, definitely use him again and not online!debra P.
Not one thing! LeeAnn was amazing and you guys should give her a raise! I can't say enough about her level of customer service expertise.Amy C.
Le client n'a pas laissé de commentaire.Lisa B.
Continue to the amazing job that you guys are doing. Customer service was awesome. They explained things and made sure you understood it.Frances L.
Le client n'a pas laissé de commentaire.Curston D.
Le client n'a pas laissé de commentaire.LATOYA W.
Le client n'a pas laissé de commentaire.Sherwonda E.
The staff was personable and professional, but the cell phone reception at that location is very weak, which makes it very difficult to complete online transactions.DANNY D.
I have used this location several times now and I will keep going back to it for my rental needs. The staff is always pleasant and very knowledgeable. They always have a good supply of equipment to rent , items to purchase or rental spaces available.Edward A.
Le client n'a pas laissé de commentaire.Lawson O.
Customer service at this location was a great experience and very detailed oriented and a very clean facilityRenae G.
Le client n'a pas laissé de commentaire.MARTHA S.
Le client n'a pas laissé de commentaire.John P.
the APP is difficult to use and to understand, there are too many things on each screen, and many time the 'continue' button must be scrolled down to know it's even there, or is not there all together... the App is not intuitive, and should not be as hard to understand as you are standing outside in the weather and noise and disruptions while trying to understand what is asking of you.william T.
Le client n'a pas laissé de commentaire.Kimberly H.
Le client n'a pas laissé de commentaire.Arletta C.
Very friendly staff.. very professionalCASSANDRA S.
The U-Haul app seemed clumsy and time consuming to use.John H.
Le client n'a pas laissé de commentaire.WILLIAM J.
The truck and staff were great. The online process is a mess. It took 30 minutes once we arrived to get our truck. The verification process required phone calls. The extra information requested could have been sent at the time of booking instead of sending it once we arrived on site. Not sure if I'll use the mobile system again.Kevin M.
Le client n'a pas laissé de commentaire.Tim S.
Excellent customer service experienceKeith L.
Le client n'a pas laissé de commentaire.Brannion H.
Le client n'a pas laissé de commentaire.Kandace A.
Excellent service à la clientèleRobert S.
The code on the lock that was given on the app did not end up matching the lock that was on the lockbox. I had to call customer service who walked me through several codes before it worked. Felt like it wasted my time some and some stress as I had people waiting on me but the vehicle itself worked fine. All in all it wasn't a bad experience but just a little more to the process than I was expecting.Camilla J.
Le client n'a pas laissé de commentaire.Pamela S.
Hitch mount on the Utility trailer was broken, which made it very hard to attach and detach. Trailer had debris inside from previous renters. Will be using a different location in the future for the following personal data security reason, Personnel were using personal devices to collect drivers licenses for the rental.Mathew R.
Le client n'a pas laissé de commentaire.Daphne A.
Great experienceShella G.
This is by far the BEST U-Haul location I have ever visited and did business with!!!!!Aretha W.
Le client n'a pas laissé de commentaire.judy B.
Absolutely nothing! Keep up the excellent work!!Natalie B.
Le client n'a pas laissé de commentaire.Mickey S.
I had to drive to a location different than the one on my contract which was 8 miles farther. I had to hookup all equipment with no help guiding my car onto the tow dolly. The tires were nearly slick and I got stuck which cost 125 $and guess what? The 120 $insurance didn't cover it. Really great experience.TERRY S.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Becky B.
Wish they would have told me about the online check-in. Great otherwise.Eileen B.
It was not my drop off location but they took it any wayperry S.
Le client n'a pas laissé de commentaire.Henry J.
Excellent service à la clientèleHarry H.
I debated whether to put this on the "check-in" as the truck runs fine. BUT - it may need new struts. That was one of the LONGEST six hour drives I've ever done because of the significant "bouncing" action! Again, certainly it is not a critical issue but something to look at for sure.Judy M.
Le client n'a pas laissé de commentaire.darrell C.
Le client n'a pas laissé de commentaire.Bill G.
Very good customer service and very efficient.Troy H.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Pamela F.
Le client n'a pas laissé de commentaire.Daniel M.
Excellent customer serviceZak B.
Le client n'a pas laissé de commentaire.Sharon W.
We got a 26â€ trucks and a car tow dolly that we'd been told would be fine to use on the dolly. Once picking up equipment and trying to load the car on the dolly, we realized the car wouldn't load correctly. I tried calling and waited for a long time, the location was closed at this point so my husband brought the dolly back immediately because we couldn't use it. The lady on the phone with U-Haul said she give me the refund for the tow dolly and the insurance we paid for it. She said I should get it within 3-5 business days but 7 days later and no refund still. I'll be contacting the person she said was the regional manager nextJoseph R.
Excellent customer service..Carl M.
The uhaul truck was not on full tank when we picked it up and the gas hand never moved while using truck. I payed 20 dollars in gas before returning truck and they wanted the receipt which my husband no longer had when picking up remainder of deposit the next day. Did not get my deposit back and had to pay an extra 2 dollars. Very unacceptable ??angela G.
The truck was nasty and covered in red clay on the inside and out. There was trash in the floor and box. The ashtray was full of ashes. The whole center console was sticky and the whole cab reeked of cigarette smoke. I had to drive the truck the whole time with the window down.James B.
Nothing at this time.Gwendolyn F.
Le client n'a pas laissé de commentaire.Billy M.
The folks there are very nice the unit was clean!ANDREW G. | Premières impressions
Receptionist at North Pkwy Mini was very helpful. She showed me the unit which was very clean and will lighted. I`m very satisfied with the transaction.Patricia M. | Premières impressions
Great facility.ANGELA L. | Premières impressions
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