Le client n'a pas laissé de commentaire.
Martina D.
Customer Reviews for Shine On Your Time
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rented a 26 foot truck for a close move. Good thing it was close because the truck was terrible. It was clean but it shook horribly if you drove it faster than 35 mph and it had little to no power.
Keith H.I had to call in order to get my rental started. It said I could use the 24/7 pick up, but when I arrived I had to wait 30 minutes for the facility to open because that truck did not support 24/7 pickup
Andy D.All went well, was a positive experience.
MARK B.Customer service at this location was very good. Very easy going and layed back. Easy enough to find and get in and out of.
Robert B.The staff at this location was unprofessional, said horrible things about the U-Haul name and had no knowledge of the equipment they rent. Took over an hour to pick up the trailer and the return process was even worse. None of the employees knew how to return the trailer and spent more time hanging on each other then they spent trying to help me. Again it took FOREVER to return the trailer just to find out they never returned it in the system. Made numerous calls to the location to either never get anybody to answer or to be told not to worry about it. Called 1-800-GO-U-HAUL to be either be transferred to the location or told the district manager would call me back, but again NEVER heard back from ANYONE! It took them 9 DAYS to return the trailer in the system and have weird charges on my account. Maybe the location has a right to be fed up with U-HAUL because their support and customer service are HORRIBLE!!! This entire experience was gut-wrenching and I will NEVER EVER rent from U-HAUL again!!! I will not support a company who can't even take the time to help a customer that is spending their money with them!!!!
David E.Have the U-Haul on site of the business, ensure they actually acknowledge the customer, ensure they tighten the trailer down because the employee didn't and the trailer came off my SUV, went under my SUV with my two year old son in the vehicle. I got whiplash, he sustained two cuts on his chest from the car seat belts.
Sarah B.When I went to take it back on Sunday, my uhaul app said i didnt have a rental, so I took the u haul home and had to bring it back on Monday and got charged another day. I tried calling but there was an hour wait time.
karen A.The young lady at the service desk was very professional and helpfyl
MARSHA S.Quick and easy drop off
Sally W.Be open and ready to assist with reservations. A person finally showed up out of pure luck for us to get our trailer we called and got a voicemail. Just terrible. I requested a ball hitch with online and they did not have one. Had to go and buy one at a store. While I was gone a person called me and told me they had to leave and for me to take pictures of the trailer and text them the pictures. Did not help with hook up or anything
Mark T.Signalisation
Janet C.All the employees here were very helpful and friendly. The person that managed the rental was exceptional. Very professional and friendly.
Glenn E.